Opinew Review (2023): Support, Pricing, Features, & More!
Updated June 5, 2023.
Our team tests eCommerce apps and publishes reviews that are unbiased and not influenced by payments we receive from some of the app developers.
Customer reviews and user-generated content (UGC) provide the social proof you need to build your store's credibility. Almost 9 out of 10 global shoppers (89%) report that reading product reviews is an integral part of their buying journey. What's more, product pages with reviews have shown a massive 354% increase in conversions compared to pages without reviews.
However, merchants frequently face stumbling blocks when collecting and displaying customer reviews, like the possibility of showcasing negative reviews first, low review counts, and review apps slowing down their store speed. Thankfully, the product review app, Opinew, offers solutions to these challenges.
Learn about its capabilities, pricing plans, pros and cons, and more in our in-depth review of the app. We'll help you decide if Opinew is the best product review app for your online store.
Pros
- User-friendly interface
- Wide range of features
- Customizable widgets to match branding
- 24/7 live chat support
- Extensive integrations with popular apps
- Lightweight app to improve SEO
Cons
- Free plan has limited imports & request emails
- Some report that code remains after uninstallation
Best For
A valuable app for e-commerce stores of all sizes, Opinew offers a variety of plans to suit different business needs. While any store will benefit from using the app, direct-to-consumer (D2C) brands, especially those in fashion and electronics, can expect to reap the biggest rewards from this review app. These industries rely heavily on social proof to build trust and influence purchasing decisions, making Opinew an ideal choice to increase their sales.
» If you're eager to rev up your sales, check out these great sales-boosting apps
Overview of Features
Bulk Review Import
Opinew's review import feature allows users to easily import reviews from popular marketplaces like Amazon, eBay, and AliExpress, and other review apps like Judge.me and Yotpo. With one-click bulk import initiation, Opinew's automatic syncing saves time and effort, ensuring that you don't leave out any of your stellar customer reviews from other platforms.
Automatic Review Requests
Opinew's review request feature allows store owners to automate the request process by sending the customer an email or SMS asking for a review. The convenient drag-and-drop editor lets you customize email content to match your tone and branding. Additionally, Opinew enables merchants to send printed QR codes along with their shipments, providing a convenient way for customers to leave reviews. To encourage shoppers to give reviews, you can also send them coupons as incentives.
Review Display Widgets
Opinew offers 8 customizable and professionally designed widgets. Using a sales funnel, these widgets are perfect for targeting the different stages of the customer journey, such as homepage reviews, stars on product pages, and dedicated review pages. The widgets are highly customizable, allowing you to tailor their look and feel to match your brand image. In addition, analytics track each widget's performance, offering insights into which widgets are performing best to help you improve your overall marketing strategy.
Smart Reviews
Opinew's smart reviews feature automatically presents the reviews with the highest conversion rates first. With its advanced AI technology, the app displays certain reviews based on each customer's location and preferences, maximizing your sales potential. On the other hand, if you have less favorable reviews, these will be automatically moved further down the list, giving you peace of mind that negative reviews aren't harming your conversions.
SEO Boost
Opinew includes several functionalities to improve your store's search engine optimization (SEO). Rich snippets that display additional information, such as ratings and number of reviews in search engine results, can help improve click-through rates. Additionally, Opinew functions as an image optimization app, compressing review images and videos and employing lazy loading. What's especially great is that, unlike other review apps, Opinew won't slow down your page loading speed. All of these features work together to help improve your store's visibility in search results and drive more traffic to your website.
» Head to our picks of the best SEO apps to boost traffic & reach more potential customers
Plans & Pricing
Opinew offers store owners a free plan, 3 paid plans, and the option of a customized enterprise plan. Each comes with a 14-day free trial period, and you'll get a generous 17% discount if you opt for an annual subscription.
Free
The free plan offers key features to help you get started with review management, including review import, email requests, and customizable widgets. This plan is entirely free, but bear in mind that there are limits to the number of email review requests and review imports it supports.
Starter
Opinew's Starter plan offers features for businesses that require more advanced review management. In addition to review imports, email requests, and customizable widgets, the Starter plan includes features like rich snippets, image optimization, and fast page speed. It comes at an affordable price of $19 a month.
Growth
As the name suggests, Opinew's Growth plan targets stores looking to expand their review management efforts. The Growth plan offers all the features in the Starter plan, as well as advanced features such as AI-powered personalized review display, bulk imports, and integrations with other popular review apps. It also provides access to analytics for tracking widget performance. These services come at a rate of $89 per month.
Advanced
At $199 a month, Opinew's Advanced plan is tailored for businesses seeking comprehensive review management capabilities. In addition to all the features available in the Growth plan, the Advanced plan has benefits such as custom domain support, priority email support, and the ability to send printed QR codes with shipments. It also includes advanced analytics and reporting capabilities for detailed insights.
Enterprise
Opinew's Enterprise plan is designed for large businesses with more complex review management needs. The Enterprise plan provides all the features of the Advanced plan and offers dedicated account management, custom onboarding, and priority live chat support. Opinew also offers custom integrations and advanced customization options to meet your specific business needs. The Enterprise plan offers flexible pricing options to suit the needs of any store, and monthly fees start at $499.
Integrations
Opinew offers a wide range of valuable integrations that can be categorized into the following groups:
- Page builders: Integrate seamlessly with popular page builders like PageFly and GemPages to optimize and enhance your store's visual design and layout.
- Marketing tools: Integrate with marketing automation platforms like Klaviyo to leverage customer data for targeted email campaigns and personalized marketing strategies.
- Other review apps: With this integration, you can easily import your data from other popular review apps like Loox.
- Loyalty apps: Integrate loyalty programs, such as Smile.io, to reward and retain customers, fostering long-term customer relationships and repeat purchases.
- Search & Filtering: With integrations with apps like Fast Simon, you can enhance search functionality and provide advanced filtering options, allowing customers to find products more efficiently.
- Customer support: Integrate with customer support apps like Gorgias to streamline customer communication and provide efficient support across channels.
- SEO & rich snippets: Optimize your store's SEO by integrating with tools like JSON-LD for SEO that generate structured data and rich snippets for search engine visibility.
- Other tools: Seamlessly connect with additional platforms such as Google Shopping, Weglot for multilingual support, and Facebook for social media integration.
Usability
Opinew's setup process is straightforward and only takes around 15 minutes to complete. The app's user interface is intuitive and easy to navigate, making it accessible for users with varying levels of technical expertise.
One of the key advantages of Opinew is its automated workflows, which streamline the review collection and publishing process. Once set up, the app automatically sends review requests to customers and allows them to submit reviews directly on the website. The app also enables store owners to automate review moderation, ensuring that only relevant and appropriate reviews are displayed.
The app is also specifically designed to be lightweight and won't slow down your site speed. In fact, it's the most lightweight review app on Shopify.
» If slow loading times are an issue for you, check out these top-rated speed optimization apps
Support
Opinew provides a range of customer services, including:
- 24/7 live chat support: Users can access live chat support anytime to get help with issues they encounter while using the app.
- One-on-one migration & widget installation walkthrough: Opinew offers personalized support to help users migrate their existing reviews from other platforms and install the app's widgets on their site.
- Priority support: Users on the Advanced plan have access to priority support, which means their inquiries will be handled first in the support queue.
- Dedicated customer success manager: Users on the Enterprise plan have a dedicated customer success manager who provides personalized support and guidance.
In addition to these services, Opinew offers a range of helpful resources, like:
- Onboarding video tutorials: These guide users through the setup process and show them how to use the app's features.
- Case studies: Real-life success stories showcase the app's effectiveness and provide inspiration on how to use it effectively.
- Blog: The app's blog provides valuable insights into best practices for using customer reviews to drive engagement and conversions.
- Help center: The app's help center contains a range of articles and resources to help users troubleshoot common issues and get the most out of the app.
- FAQs: The app's FAQs section provides quick answers to common questions users may have about the app's features and functionality.
Open New Marketing Doors With Opinew
Incorporating product reviews on your Shopify store can have numerous benefits, including increasing credibility, boosting conversions, and decreasing customer returns.
By leveraging Opinew's features and resources, you can effectively collect and display customer reviews on autopilot. It's an essential marketing tool that sets itself apart from other product review apps with its user-friendly interface, automated workflows, lightweight design, and personalized support.
Open yourself up to a new marketing avenue with Opinew, and you'll soon gain the trust of your customers, enhance your online reputation, and drive engagement and sales.
» Looking for more ways to generate user content? Take a look at our selection of the best social-proof apps