Smile.io Review (2025): Pricing, Integrations, Support & More

Tidio Review (2025): Pricing, Features, Support, & More!

According to a recent study, the amount of money consumers spend on retail purchases through chatbots is expected to reach $142 billion by 2024. That's a staggering increase from just $2.8 billion in 2019. Chatbots are not only convenient and cost-effective, but they also provide a personalized and engaging customer experience. Providing excellent customer service is not always easy. Merchants face many challenges, such as a lack of time or human resources to promptly handle customer queries, language barriers, time zone differences, etc. That's why we decided to review one of the most popular chatbot tools on the market: Tidio. Tidio is a chatbot and live chat platform that helps you communicate with your customers in real time, automate tasks, and personalize your interactions. We'll take you through the ins and outs of the app in this detailed review. Best For Tidio is the perfect app for any small to medium e-commerce store looking to improve customer service and increase sales. Whether you sell clothes, books, gadgets, or anything else, Tidio can help you connect with your customers and answer their questions in real time. However, stores with high volumes of customer inquiries or those that sell complex products will benefit the most from the app. This is because Tidio allows you to automate your responses, create chatbots, and integrate with other tools like email marketing and CRM. This way, you can save time, reduce costs, improve customer satisfaction, and ultimately, increase sales. ProsEasy-to-use UINo coding skills neededWide range of AI-driven featuresCustomizable chat widgets & chatbotsQuick multilingual supportMore affordable than similar appsConsLimited Shopify app integrationsFree plan has a limited number of chats » Check out our selection of the best sales-boosting apps to see your sales soar Overview of Features Live Chat Live chat is one of Tidio's core features. It allows you to respond to customers almost immediately to increase your sales. You can use live chat to collect customer data before the chat starts, see what customers are typing before they send messages, create a library of common answers for lightning-quick responses, and customize your chat widget to match your brand. You can also split your operators into departments so customers can reach the right person for their queries. Shopify Order Management If you run a Shopify store, you'll love this feature. Tidio lets you manage your orders during chats, provide product recommendations, and offer refunds without leaving the app. You can preview customers' shopping carts and review their order history, as shown in the image below. Tidio also serves as a discount generator app, issuing custom coupon codes to customers. These tools can help you reduce abandoned cart rates and increase customer loyalty. Chatbots Tidio's chatbots allow you to have fully automated customer service without any coding skills. You can use the visual chatbot builder to create your own chatbots or choose from 35+ templates for different scenarios. You can also use chatbots to collect customer data, send pop-up messages when customers abandon their cart, and conduct post-conversation surveys. Tidio AI Tidio AI can help you provide faster and smarter customer service. This feature comprises a set of advanced features that use artificial intelligence to enhance your chatbots and live chat. You can use the Reply Assistant to get suggested responses based on previous chats, the FAQ Wizard to create chatbots that answer common questions, and Smart Views to segment your visitors based on their behavior and preferences. Ticketing Ticketing is a feature that helps you track and prioritize customer queries. It can help you organize your customer service and avoid missing any important issues. You can tag customer queries with different labels, such as "urgent," "new," or "resolved." You can also add notes and create custom tags for your own convenience. Tidio takes the ticketing system one step further, allowing you to transform chats or emails into tickets in just a few clicks. Multichannel Tool The multichannel tool is a feature that helps you create a communication center by linking all your messaging channels into one platform. You can integrate Messenger, Instagram, Live Chat, and email with Tidio and respond to all your messages in one place. This way, you can save time, avoid switching between apps, and reach more customers on their preferred channels. Analytics Analytics is a feature that helps you measure and improve your customer service and sales, and Tidio functions as an excellent analytics app. It lets you see how your chatbots and operators are performing, how many conversions you are getting, and your customer satisfaction rate with your service. It also offers helpful suggestions on what you can do to improve. You can compare different metrics using charts and see how they change over time, helping you optimize your chat strategy to increase ROI. » Don't forget to track your income & expenses with our top picks for the best profit-tracking apps Plans & Pricing Tidio offers a forever-free plan and three paid plans, which you can try for free for seven days. They also offer a 17% discount if you choose an annual plan. Free The Free plan is an excellent choice to get your small website started, with no commitment required. With this plan, you can access live chat, chatbots, email support, the ticketing system, desktop and mobile apps, visitor info, and JavaScript API. You can have up to 50 unique conversations with live chat and up to 100 users with chatbots. The Free plan best suits small businesses or hobbyists who want to try out the app. Communicator The Communicator plan is best for mid-sized teams that base customer support on live conversations. With this plan, you get unlimited conversations with live chat and up to five operators. You also get features such as team departments, analytics, live typing, viewed pages, a live visitors list, and more. The Communicator plan costs $19 per month per operator. Chatbots The Chatbots plan is a handy add-on with automations made for self-service. With this plan, you can create as many chatbots as you want and use them to automate tasks, answer questions, and collect data. You also get features such as over 35 chatbot templates, the visual chatbot editor, Zapier integration, and more. This plan starts at a monthly fee of $19 and is best suited for businesses that want to automate their customer service and increase conversions. Tidio+ The Tidio+ plan is a solution for growing businesses looking for advanced features and dedicated support. With this plan, you get unlimited conversations with live chat and a custom number of operators. You can also access all features, including Tidio AI, FAQ wizard, Reply Assistant, Smart Views, and more. The Tidio+ plan starts at $329 per month and is best suited for businesses that want to get the most out of Tidio and optimize their chat strategy. Integrations Tidio offers a range of integrations that can help you connect your chatbot with your favorite tools. They can be divided into platform and app integrations. Platform Integrations Tidio integrates with all leading e-commerce platforms, so you can easily install Tidio on your website without any coding skills. Some of the 18 platforms that Tidio integrates with are: ShopifyBigCommeerceWooCommerceWixMagentoWordPress App Integrations Tidio also integrates with 17 apps to enhance your chatbot's functionality and performance. Some of the most useful apps that Tidio integrates with are: KlaviyoOmnisendActiveCampaignMailChimpJudge.meGoogle Analytics Usability Tidio is one of the most user-friendly chatbot platforms on the market. You can set up your account and start chatting with your visitors in less than five minutes. As you can see below, the user interface is clean, intuitive, and easy to navigate. You can access all the features from the dashboard, such as chatbot templates, scenarios, settings, and analytics. The tool offers a wide range of chatbot templates to suit different purposes and industries. You can also create your own chatbot scenarios without coding using the drag-and-drop editor. Tidio is reliable and fast, with minimal downtime or technical issues. Support Tidio is more than just a chat tool. It's also a support tool that offers various ways to help you get the most out of the product. You can rely on the Tidio team for assistance, whether a quick answer, a detailed explanation, or a custom solution. Here are some of the support options they provide: Live chat support: Support staff typically respond within minutes on weekdays and are always friendly and helpful.Email support: They reply to your emails promptly and professionally every weekday.24/7 emergency phone support: They have a round-the-clock hotline in case you need immediate assistance.Customer success manager: A dedicated member of the Tidio team will guide you through the best practices and help you grow your business.Implementation specialist: They offer custom setup and integration for bigger teams or complex projects.Training sessions: You and your team have access to training on how to get the best out of Tidio.Chatbot building assistance: They can help you set up the bots for your specific needs and goals.Blog, case studies, and comparison articles: You can read helpful tips on chat, marketing, and e-commerce, gain inspiration from other businesses, and explore how Tidio compares to the competition.Help center: Tido also has a comprehensive knowledge base with articles, videos, and tutorials on a wide range of topics you can see below. From Conversations to Conversions: Turn Customer Service Into Sales Tidio is not just a chatbot platform. It's also a great marketing tool to help you turn your website visitors into loyal customers. Although it has minor drawbacks, like the limited nature of the free plan, it offers a wide range of robust capabilities that set it apart from its peers. With Tidio, you can create personalized chatbots that engage your visitors with relevant messages and offers. You can also use live chat to provide exceptional customer service and answer any questions or concerns they might have. Plus, you can track and analyze your visitors' behavior and preferences to optimize your website and campaigns. All of these features can help you generate more leads and increase sales through targeted and exceptional customer service. Tidio not only helps you start the conversation, but it also ensures that you end it with a conversion. » Gain further momentum with some of the best conversion rate optimization apps

Opinew Review (2025): Support, Pricing, Features, & More!

Customer reviews and user-generated content (UGC) provide the social proof you need to build your store's credibility. Almost 9 out of 10 global shoppers (89%) report that reading product reviews is an integral part of their buying journey. What's more, product pages with reviews have shown a massive 354% increase in conversions compared to pages without reviews. However, merchants frequently face stumbling blocks when collecting and displaying customer reviews, like the possibility of showcasing negative reviews first, low review counts, and review apps slowing down their store speed. Thankfully, the product review app, Opinew, offers solutions to these challenges. Learn about its capabilities, pricing plans, pros and cons, and more in our in-depth review of the app. We'll help you decide if Opinew is the best product review app for your online store. ProsUser-friendly interfaceWide range of featuresCustomizable widgets to match branding24/7 live chat supportExtensive integrations with popular appsLightweight app to improve SEOConsFree plan has limited imports & request emailsSome report that code remains after uninstallation Best For A valuable app for e-commerce stores of all sizes, Opinew offers a variety of plans to suit different business needs. While any store will benefit from using the app, direct-to-consumer (D2C) brands, especially those in fashion and electronics, can expect to reap the biggest rewards from this review app. These industries rely heavily on social proof to build trust and influence purchasing decisions, making Opinew an ideal choice to increase their sales. » If you're eager to rev up your sales, check out these great sales-boosting apps Overview of Features Bulk Review Import Opinew's review import feature allows users to easily import reviews from popular marketplaces like Amazon, eBay, and AliExpress, and other review apps like Judge.me and Yotpo. With one-click bulk import initiation, Opinew's automatic syncing saves time and effort, ensuring that you don't leave out any of your stellar customer reviews from other platforms. Automatic Review Requests Opinew's review request feature allows store owners to automate the request process by sending the customer an email or SMS asking for a review. The convenient drag-and-drop editor lets you customize email content to match your tone and branding. Additionally, Opinew enables merchants to send printed QR codes along with their shipments, providing a convenient way for customers to leave reviews. To encourage shoppers to give reviews, you can also send them coupons as incentives. Review Display Widgets Opinew offers 8 customizable and professionally designed widgets. Using a sales funnel, these widgets are perfect for targeting the different stages of the customer journey, such as homepage reviews, stars on product pages, and dedicated review pages. The widgets are highly customizable, allowing you to tailor their look and feel to match your brand image. In addition, analytics track each widget's performance, offering insights into which widgets are performing best to help you improve your overall marketing strategy. Smart Reviews Opinew's smart reviews feature automatically presents the reviews with the highest conversion rates first. With its advanced AI technology, the app displays certain reviews based on each customer's location and preferences, maximizing your sales potential. On the other hand, if you have less favorable reviews, these will be automatically moved further down the list, giving you peace of mind that negative reviews aren't harming your conversions. SEO Boost Opinew includes several functionalities to improve your store's search engine optimization (SEO). Rich snippets that display additional information, such as ratings and number of reviews in search engine results, can help improve click-through rates. Additionally, Opinew functions as an image optimization app, compressing review images and videos and employing lazy loading. What's especially great is that, unlike other review apps, Opinew won't slow down your page loading speed. All of these features work together to help improve your store's visibility in search results and drive more traffic to your website. » Head to our picks of the best SEO apps to boost traffic & reach more potential customers Plans & Pricing Opinew offers store owners a free plan, 3 paid plans, and the option of a customized enterprise plan. Each comes with a 14-day free trial period, and you'll get a generous 17% discount if you opt for an annual subscription. Free The free plan offers key features to help you get started with review management, including review import, email requests, and customizable widgets. This plan is entirely free, but bear in mind that there are limits to the number of email review requests and review imports it supports. Starter Opinew's Starter plan offers features for businesses that require more advanced review management. In addition to review imports, email requests, and customizable widgets, the Starter plan includes features like rich snippets, image optimization, and fast page speed. It comes at an affordable price of $19 a month. Growth As the name suggests, Opinew's Growth plan targets stores looking to expand their review management efforts. The Growth plan offers all the features in the Starter plan, as well as advanced features such as AI-powered personalized review display, bulk imports, and integrations with other popular review apps. It also provides access to analytics for tracking widget performance. These services come at a rate of $89 per month. Advanced At $199 a month, Opinew's Advanced plan is tailored for businesses seeking comprehensive review management capabilities. In addition to all the features available in the Growth plan, the Advanced plan has benefits such as custom domain support, priority email support, and the ability to send printed QR codes with shipments. It also includes advanced analytics and reporting capabilities for detailed insights. Enterprise Opinew's Enterprise plan is designed for large businesses with more complex review management needs. The Enterprise plan provides all the features of the Advanced plan and offers dedicated account management, custom onboarding, and priority live chat support. Opinew also offers custom integrations and advanced customization options to meet your specific business needs. The Enterprise plan offers flexible pricing options to suit the needs of any store, and monthly fees start at $499. Integrations Opinew offers a wide range of valuable integrations that can be categorized into the following groups: Page builders: Integrate seamlessly with popular page builders like PageFly and GemPages to optimize and enhance your store's visual design and layout.Marketing tools: Integrate with marketing automation platforms like Klaviyo to leverage customer data for targeted email campaigns and personalized marketing strategies.Other review apps: With this integration, you can easily import your data from other popular review apps like Loox.Loyalty apps: Integrate loyalty programs, such as Smile.io, to reward and retain customers, fostering long-term customer relationships and repeat purchases.Search & Filtering: With integrations with apps like Fast Simon, you can enhance search functionality and provide advanced filtering options, allowing customers to find products more efficiently.Customer support: Integrate with customer support apps like Gorgias to streamline customer communication and provide efficient support across channels.SEO & rich snippets: Optimize your store's SEO by integrating with tools like JSON-LD for SEO that generate structured data and rich snippets for search engine visibility.Other tools: Seamlessly connect with additional platforms such as Google Shopping, Weglot for multilingual support, and Facebook for social media integration. Usability Opinew's setup process is straightforward and only takes around 15 minutes to complete. The app's user interface is intuitive and easy to navigate, making it accessible for users with varying levels of technical expertise. One of the key advantages of Opinew is its automated workflows, which streamline the review collection and publishing process. Once set up, the app automatically sends review requests to customers and allows them to submit reviews directly on the website. The app also enables store owners to automate review moderation, ensuring that only relevant and appropriate reviews are displayed. The app is also specifically designed to be lightweight and won't slow down your site speed. In fact, it's the most lightweight review app on Shopify. » If slow loading times are an issue for you, check out these top-rated speed optimization apps Support Opinew provides a range of customer services, including: 24/7 live chat support: Users can access live chat support anytime to get help with issues they encounter while using the app.One-on-one migration & widget installation walkthrough: Opinew offers personalized support to help users migrate their existing reviews from other platforms and install the app's widgets on their site.Priority support: Users on the Advanced plan have access to priority support, which means their inquiries will be handled first in the support queue.Dedicated customer success manager: Users on the Enterprise plan have a dedicated customer success manager who provides personalized support and guidance. In addition to these services, Opinew offers a range of helpful resources, like: Onboarding video tutorials: These guide users through the setup process and show them how to use the app's features.Case studies: Real-life success stories showcase the app's effectiveness and provide inspiration on how to use it effectively.Blog: The app's blog provides valuable insights into best practices for using customer reviews to drive engagement and conversions.Help center: The app's help center contains a range of articles and resources to help users troubleshoot common issues and get the most out of the app.FAQs: The app's FAQs section provides quick answers to common questions users may have about the app's features and functionality. Open New Marketing Doors With Opinew Incorporating product reviews on your Shopify store can have numerous benefits, including increasing credibility, boosting conversions, and decreasing customer returns. By leveraging Opinew's features and resources, you can effectively collect and display customer reviews on autopilot. It's an essential marketing tool that sets itself apart from other product review apps with its user-friendly interface, automated workflows, lightweight design, and personalized support. Open yourself up to a new marketing avenue with Opinew, and you'll soon gain the trust of your customers, enhance your online reputation, and drive engagement and sales. » Looking for more ways to generate user content? Take a look at our selection of the best social-proof apps

Growave Review (2023): Best Shopify Conversion Tool?

With an estimated 4 million+ active Shopify stores currently online, competition in the e-commerce field is fierce. Standing out is extremely crucial—and has become more difficult. But with the right tools, you can supercharge your sales and conversions. Growave, a versatile Shopify conversion tool, has been making its own waves in the industry. But does it live up to the hype? In this Growave review, we'll explore its primary functions, features, pricing, and much more, so you can make an informed decision about whether it's the right app for your e-commerce business. Meet the Expert Arjel Vajvoda is the Head of Product and Marketing manager at Motomtech, a leading software company. With her strong background in customer support, marketing, and documentation, she excels in creating successful, million-dollar SaaS products and strategies. What is Growave? Growave is an all-in-one marketing platform tailored for Shopify merchants, offering a comprehensive set of tools to enhance customer engagement and drive sales. The platform emphasizes boosting customer loyalty, driving conversions with reviews and social proof, increasing customer lifetime value, and growing sales through innovative features like wishlists. ProsAll-in-one marketing functionalityComprehensive loyalty programsFully customizableMultiple third-party integrationsFree planConsLimited technical experience can lead to initial complexity What is Growave Best For? Growave is best suited for e-commerce businesses looking to boost their conversion rates and establish trust with their customer base. It excels at creating a loyal customer community, encouraging repeat business, and showcasing your products in an authentic and trustworthy manner. By combining features like a loyalty program, reviews, wishlists, and more, Growave empowers your store to engage customers and nurture lasting relationships, ultimately resulting in increased conversions and revenue. Overview of Growave Features Loyalty and rewards Growave's loyalty program is designed to foster customer retention by rewarding them with points for every purchase and engagement on the platform. Customers earn points that can be redeemed for discounts, special offers, or other incentives. This not only encourages repeat business but also creates a positive cycle where customers feel appreciated for their loyalty, leading to increased brand affinity. » Looking to implement loyalty programs only? Try one of these top Shopify loyalty apps Reviews Growave facilitates customer reviews, providing a platform for customers to share their experiences with products. Reviews play a crucial role in building trust and credibility for potential buyers who rely on the opinions of others before making a purchase. Positive reviews act as social proof, instilling confidence in the quality and reliability of the products, ultimately influencing buying decisions. » Explore more benefits of adding product reviews to your Shopify store Wishlists The wishlist feature in Growave serves as a valuable tool for keeping products on customers' radars. By allowing users to curate a list of desired items, businesses can boost brand recall and create opportunities for future purchases. This feature not only enhances the user experience by enabling customers to plan and organize their preferences but also provides businesses with insights into popular products and customer preferences. Social login Growave simplifies the customer onboarding process by integrating social login options. This functionality streamlines the sign-up process, allowing users to use their existing social media credentials to create accounts. By reducing friction during the registration process, social login contributes to a smoother customer journey, potentially increasing conversion rates and overall user satisfaction. Instagram integration Growave's Instagram integration is a powerful tool for leveraging visual content. It allows businesses to seamlessly showcase their Instagram content on their online store, creating an enticing gallery. This integration capitalizes on the popularity of visual marketing, enabling businesses to harness the aesthetic appeal of their Instagram feed to engage customers and drive sales. By integrating Instagram content directly into the store, Growave helps businesses maintain a cohesive and visually appealing online presence. » The flip side: Here's how to auto-post from Shopify to your Instagram and Facebook pages Plans & Pricing Growave offers 5 different pricing plans, making it accessible to businesses of varying sizes and needs. Their pricing accommodates different levels of demand: Free Plan Ideal for new entrepreneurs with up to 100 monthly orders.Medium Plan Priced at $49 per month, suitable for stores processing up to 500 monthly orders.Growth Plan Priced at $149 per month, catering to stores with up to 1000 monthly orders.Premium Plan Designed for larger stores with up to 3000 monthly orders, priced at $349 per month.Custom Plan Tailored for enterprises surpassing 3000 monthly orders, providing a bespoke experience. » Not sure what you should be spending? We offer helpful guidelines on how much to spend on Shopify apps Growave Integrations Growave integrates with a variety of third-party apps to streamline and enhance your marketing and performance efforts. Some of the most popular integrations include: Klaviyo: Boost your email marketing efforts by linking Klaviyo to the pre-built email flows created by Growave.PageFly: Build landing pages and product pages to increase conversion potential.Omnisend: Similar to Klaviyo, you can reach out to customers via email and SMS. PushOwl: Easily remind your customers of abandoned carts and expiring sales through push notifications.GemPages: Much like PageFly, GemPages can help you create high-converting pages that easily embed Growave apps.Vajro: Create a mobile app for your store with all of Growave's features. Usability Growave's usability shines on both sides of the coin. For merchants, it offers a straightforward setup, aided by guides and customer support to help overcome any hurdles. Once your store is equipped with Growave, managing it is a breeze. This is thanks to an intuitive dashboard that provides insights into various customer interactions, such as points earned and review feedback. On the customer front, Growave makes the shopping experience seamless. Shoppers can easily earn points, leave reviews, and engage with products using social media accounts, reducing friction and enhancing overall usability. Support Growave backs its users with robust support options. Depending on your plan, you can access support through channels such as: EmailLive chatPhone supportComprehensive knowledge baseBlogLive demosAPI documentationYouTube Get Your Shopify Store Ahead of the Wave Growave, a versatile Shopify conversion tool, offers a comprehensive all-in-one marketing platform for merchants, emphasizing customer loyalty, trust-building through reviews, and visual content integration. With strengths in loyalty programs, customization, and seamless integrations, Growave caters to businesses of all sizes with accessible pricing plans. Despite potential initial complexity for less technically experienced users, Growave's user-friendly interface and robust support make it a valuable solution for businesses seeking enhanced online presence and sustainable growth.