keepshoppers logo
Community
Sign In

Okendo Review 2024: Pricing, Features, Integrations & More!

Kate Pauline Galagnara - Writer for KeepShoppers
By Kate Pauline Galagnara
Nevena Radulović - Editor for KeepShoppers
Edited by Nevena Radulović
Romi Hector
Fact-check by Romi Hector

Updated November 16, 2023.

Our team tests eCommerce apps and publishes reviews that are unbiased and not influenced by payments we receive from some of the app developers.

An Okendo review promotional image including the app's logo and a picture of a satisfied customer smiling

With 95% of shoppers having reported consulting customer reviews before making their purchase, social proof makes an important part of the e-commerce shopping experience. Okendo might be just what you need to increase sales in your e-commerce store by capitalizing on social proof and building a stronger relationship with your customers.

In this Okendo review, we'll analyze this robust customer feedback and review platform in terms of its features, pricing, usability, and more to help you decide whether this is the best Shopify app for your e-commerce store.

An Okendo review promotional image including the app's logo and a picture of a satisfied customer smiling


Pros


  • Automated review requests
  • Custom questions for more detailed feedback
  • Social media sharing tools
  • Review moderation before publishing
  • Automatically block spam or negative reviews

Cons


  • Limited reporting capabilities
  • Lack of mobile optimization on some platforms

Okendo

4.9/5(772 reviews)




Best For

Okendo is best for e-commerce businesses looking to take their customer relationships to the next level. With Okendo, you can easily collect, manage, and show customer reviews and photos to highlight the best features of your store's products and drive sales.

We found Okendo can be especially helpful if you want to grow your product ratings on Amazon, Google, or eBay. By providing great insights into what customers think of your products and services, the app allows you to make decisions based on real customer feedback to increase conversions.

» Browse the best Shopify apps to optimize your conversion rate

Overview of Features

Okendo is a customer review and user-generated content (UGC) platform that helps businesses build better relationships with their customers by providing the following features.

Review & UGC Display Widgets

Okendo review widget


A review widget is used to display customer reviews on your site, including elements like customer ratings and text comments. Okendo's review widgets provide your business with customizable design options to match your brand image. Additionally, they can be set up to filter reviews based on language, location, product, or other criteria.

Survey Functionality

Okendo survey feature


Okendo's survey feature is a powerful tool that helps you learn useful information about your customers. You can create custom surveys to get feedback on your products, services, or customer experiences in your e-commerce store. The survey responses are then analyzed and summarized in detailed reports to help you identify potential areas of improvement.

Content Management

Okendo content moderation feature


Using the content management feature, you can easily manage your brand reviews and UGC by approving, rejecting, or editing submissions before they're published. This makes it easy to keep track of customer feedback and ensure only the best content is displayed on your website.

Marketing Channel Connections

Okendo cross-platform sharing


Okendo has a number of marketing channel connections that allow you to sync your reviews and UGC across multiple platforms to reach new audiences and increase engagement. The platform also offers automated workflows for sharing your content on social media networks, such as Facebook and Twitter.

» Explore the best Shopify apps for product reviews

Plans & Pricing

In addition to a 14-day free trial, Okendo offers a variety of plans and pricing options to suit e-commerce businesses of all sizes:

A screenshot of Okendo's pricin

  • Essential Plan ($19/month): Designed for small businesses, this plan offers basic features such as customer profiles, review management, and customer support at an affordable monthly price.
  • Growth Plan ($119/month): Suitable for growing businesses looking to drive conversions, the Growth Plan offers additional features like analytics and reports.
  • Power Plan ($299/month): This plan offers more powerful features ideal for scaling brands, including multi-store syndication as well as email and SMS integrations.
  • Advanced Plan ($499/month): True to its name, this plan offers features like API access and a Customer Success Manager for larger businesses with advanced requirements.

Finally, if none of the plans above match your specific needs, you can also opt for Okendo's Enterprise Plan and get custom features and pricing tailored to your requirements.

» Find out how much you should spend on Shopify apps

Okendo

4.9/5(772 reviews)




Integrations

Okendo offers a range of integrations to help you get the most out of your review system. Here are some of the most popular analytics, marketing, customer service, and customer data integrations you can count on:

  • Google Analytics
  • Facebook Ads
  • MailChimp
  • Shopify
  • Klaviyo
  • Zendesk
  • Salesforce
  • HubSpot

Usability

Okendo is a user-friendly platform that makes it easy to collect and manage customer reviews. Relying on its wide range of customization features, you can easily set up review forms and surveys that fit your brand and products.

The intuitive dashboard lets you see your reviews at a glance and respond to your customers quickly. It also provides powerful analytics tools to help you gain valuable insights into customer satisfaction.

» Discover the benefits of using a Shopify product review app

Support

Okendo's support team is one of the best in the business, with friendly and knowledgeable customer support agents always on hand to help you troubleshoot any issues. You can rely on these support options:

  • Live chat support
  • Phone assistance
  • Email service
  • Live demos and webinars
  • Knowledge base with instructions, FAQs, and tutorials

Let Okendo Help You Build Customer Relationships

Providing features for gathering, displaying, and analyzing customer feedback, Okendo is a comprehensive tool for handling all aspects of your e-commerce store reviews. Ultimately, Okendo can help your business build customer relationships by leveraging customer feedback and reviews.

With its powerful features like automated feedback requests and targeted surveys, you can gain a better understanding of your customers and tailor your e-commerce store experience specifically to their needs. This way, using a product review app helps you foster customer loyalty and continue growing your business.

Okendo

4.9/5(772 reviews)



Okendo Review 2024: Pricing, Features, Integrations & More!

Recommended Reviews

Out‑of‑Stock Police by EGNITION

Sometimes, popular products fly off the virtual shelves of your Shopify store, leaving you with no inventory to serve new customers. When this happens, it’s important to ensure your customers aren’t actively trying to place orders for “out-of-stock” items. EGNITION's Out-of-Stock Police is a tool designed to assist store owners in optimizing and automating this process. The tool helps you to automatically push sold-out products to the bottom of your collections, so they’re less likely to get audience attention. Alternatively, you can hide your out-of-stock products completely until you refill your inventory. ProsFree package for up to 49 productsEasy-to-use interfaceCustomized sorting rulesAutomated workflows to save timeIncreased SEO performanceConsCan have a slight learning curveExpensive for the most advanced plans Out-of-Stock Police: Pricing Out-of-Stock Police offers a 7-day free trial to beginners, followed by a range of plans. There’s a free Bronze package, which supports stores with up to 49 products and 99 collections. This plan includes real-time automation, the option to hide or push your out-of-stock items down your collection lists, and tagging for out-of-stock products. You can also access 24/7 support and stock alerts. The paid plans essentially increase the number of products and collections you can manage, but they all include the same features. Options include: Customer Support Out-of-Stock Police promises 24/7 support to customers on every plan, including the free version. The company regularly releases new product updates and improvements, and guarantees fast responses if you’re having an issue with the app. However, the only real option for support is instant chat, so you won’t be able to call the team if you prefer to use the phone. Notably, the chat isn’t real-time, but someone is usually available to answer a question within the first hour or two after getting in touch. Who Is Out-of-Stock Police Best for? Virtually any business owner on Shopify could benefit from Out-of-Stock Police. All e-commerce leaders want to ensure their stores look up-to-date and engaging. That means it’s important to ensure your customers aren’t constantly facing “out-of-stock” notices whenever they click on a product page. Out-of-Stock Police helps to draw attention to the items you currently have available, so you’re more likely to generate conversions. It can also send you helpful automated alerts to let you know when you need to re-stock. Out-of-Stock Police: Features The focus of the Out-of-Stock Police app is to push your in-stock products into your customers' view, while moving out-of-stock items to the bottom of your collections. The tool integrates naturally with Shopify to help you organize your product portfolio. Key features include: Boosted SEO Out-of-Stock Police helps to boost your SEO by letting customers know when out-of-stock items will be returned to your site automatically. Rather than “hiding” pages, you can simply push them back in the collection queue, so they’re still indexed by Google. Automatic Collection Management The app will automatically push your out-of-stock items to the bottom of your collection as soon as your inventory status changes. This minimizes the amount of time you need to spend reworking your collections. Customization You can choose how you want to hide or move your out-of-stock items according to your inventory cycles. This could mean you set your product to be shown as “out of stock” for a certain number of days. If it doesn’t automatically come back in stock before the timer runs out, Out-of-Stock Police will continue to hide the product. Tagging You can assign specific tags to all out-of-stock items so you can use them in rules for smart collections, theme modifications, and other changes to your Shopify store. Automatic Republishing Business leaders can set the app to automatically re-publish hidden product pages when an item returns to “in-stock” status. This saves you the effort of manually removing and adding pages. Notifications You can get low-stock and out-of-stock alerts sent automatically to your email, complete with inventory data on a variant or product level. Easily export and download out-of-stock reports in seconds, so you can update your inventory. Out-of-Stock Police: Ease of Use Out-of-Stock Police is a relatively straightforward and convenient app. However, it might take a little time to get all of your automated workflows set up. You’ll need to define parameters like how long you want a page to be “pushed” to the bottom of your collection before the product is hidden. Despite this, the natural integration with Shopify and the convenient interface makes this tool a great choice for beginners. Plus, there’s plenty of customer support available if you have any issues. The Bottom Line: Is Out-of-Stock Police Worth It? Out-of-Stock Police is a convenient tool for companies struggling to keep track of their “out-of-stock” items on a Shopify store. It can help you to improve your SEO standing, increase your sales, and maintain the engagement of your target audience.

UpPromote Affiliate & Referral

The global affiliate marketing industry is worth more than $17 billion, with 20% of brand marketers reporting that affiliate marketing is their leading customer acquisition channel. What exactly is affiliate marketing? It's a performance-based marketing strategy where the online retailer pays a partner—or affiliate—a commission for driving traffic or sales to their store. But starting and running an affiliate program is not a simple task. Business owners have to find the right affiliates, monitor and track their performance, manage complicated commission payments, and more. UpPromote is one of Shopify's top apps for affiliate marketing, providing a selection of tools and features to help e-commerce merchants start and manage effective affiliate marketing campaigns. Our review includes a description of UpPromote's features, benefits and shortcomings, pricing structure, and other info to help you decide whether this is an app worth investing in for your e-commerce store. » Sales-boosting tools come in various forms. Check out some more leading sales apps Best For UpPromote is a useful app for any Shopify store owner looking to launch or run an affiliate marketing program. It's suitable for most types of retail and small, medium, and large businesses alike, as it has a variety of customization options. UpPromote also has several plans to choose from, so you can get the services you need to suit the size and complexity of your affiliate program. ProsRobust analytics toolsIntegration with major e-commerce platformsCustomizable affiliate campaignsUser-friendly interfaceConsHigher pricing than some competitorsFree plan is limited What's more, the Enterprise Package can be tailored to your exact needs, but you'll first need to get in contact with the UpPromote team to discuss the logistics and pricing. Overview of Features Affiliate Recruitment To find affiliates, UpPromote uses a referral link creation tool and an affiliate referral form that you can tailor to your needs. They also boast the UpPromote Marketplace, providing a community of affiliates who can be contacted directly to sign up for the program. With the app, you can also effortlessly create a customizable rewards and discounts system to encourage customer referrals. Campaign Customization You can use UpPromote to easily customize your marketing program to suit your requirements. Choose from a variety of themes, visuals, content, and targeting choices to make your campaigns unique. What's more, the registration page, affiliate account, email templates, affiliate links, and promotional resources can all be customized. You can even run A/B testing using UpPromote to find the campaign variants that work best. Campaign Management UpPromote's campaign management function makes it simple for users to control their affiliate marketing programs. Users can select commission rates, create various coupons and links, and monitor the effectiveness of their campaigns in real time. The platform offers email and in-app chat for communicating with affiliates and distributing marketing materials to them. It also provides tools for automating campaign tasks and processes. Rewards & Payments Programs Merchants can encourage their affiliates to maximize their marketing efforts thanks to UpPromote's rewards scheme. To motivate affiliates to work more and earn more, the program offers various reward categories, including bonuses and gifts, depending on performance and sales. The commission structure can be calculated and implemented automatically, and you can also pay affiliates automatically through PayPal using a personal or business PayPal account. Analytics Tools You can track your team's performance and make strategic decisions with UpPromote's robust analytics and reporting tools. You can easily see how your team is doing and pinpoint areas for development with the help of in-depth data on clicks, orders, sales, and commission. Additionally, you can quickly check the top performers and most frequently recommended products thanks to the report's convenient visuals and graphs. » Take a look at these great analytics apps if you want further business insights Plans & Pricing To meet the demands of different businesses, UpPromote has four distinct pricing tiers, with one free plan and three paid plans to choose from. UpPromote offers a 14-day free trial and a 17% discount on annual subscriptions. Free The Free Plan comes with configurable affiliate signup forms, tracking via affiliate links or coupons, automatic email templates, marketplace listing, analytics, and multilingual support.Growth The Growth Plan offers tools for turning customers into affiliates, discovering affiliates on the market, managing several programs, receiving payments using store credit, and chatting with affiliates. Professional The Professional Plan has features like multi-level marketing, product analytics, auto-generating coupons, auto-tier commission, and more than 10 other features. Enterprise The Enterprise Plan offers unlimited referrals, multi-store support, Partial.ly integration, and custom development, in addition to everything in the Pro plan. Integrations The app integrates with several popular platforms and apps, including: PayPal: With PayPal, you can pay affiliates directly and automatically.Partial.ly: This integration allows you to easily track orders that have been partially paid.Email Services: You can sync your affiliate list with your Klaviyo, MailChimp, or Omnisend account for more effective email marketing campaigns.Subscription Order Services: You can track your subscriptions more efficiently from Appstle Subscriptions, Recharge, or Bold Subscriptions.Shopify Apps: These include EPROLO, GemPages, PageFly, ReConvert, Transcy, TinyIMG, SEO Booster, AVADA, and several others. Usability On the whole, UpPromote is flexible and user-friendly, with an intuitive and easy-to-navigate interface. It interacts well with well-known platforms, payment systems, and apps. Setup was a breeze for us, taking only a few minutes. What helped the installation and setup process was well-structured onboarding tools and a checklist to get started. No coding or specialized tech knowledge is needed for the setup and use of the app. One point to consider is that there are a wide variety of settings to choose from, so it might be a slight learning curve for those who are new to affiliate marketing. Support The support offered by UpPromote is substantial and definitely met our needs as new users of the app. There is 24/7 live chat support, although there may be a waiting time. Having said this, the Enterprise Plan comes with prioritized support, so customer service is almost immediate. In addition to this, UpPromote offers a sizeable resource library that includes articles, blogs, and video tutorials. There is also a YouTube channel with instructional videos and a dedicated Facebook community. Up Your Marketing Game With UpPromote With a variety of features, integrations, and pricing options to fit businesses of all sizes, UpPromote is a potent affiliate marketing management tool. It's a fantastic solution for stores trying to grow their affiliate programs because it has easily configurable and manageable campaigns, extensive customization options, and in-depth analytics. The platform's usability and feature set make it a good option for businesses looking to step up their marketing game, but you may want to consider opting for a paid plan to get the most out of the app. » Looking for more ways to rev up your marketing? Take a look at these top marketing apps

Smile: Loyalty & Rewards

E-commerce is a competitive market and an effective tactic to increase your average order value and overall sales is loyalty and rewards programs. These offer different benefits to your customers and incentivize them to stay loyal to your brand. Consider that 71% of customers consider their membership to a loyalty program as integral to their relationship with a brand, meaning your customer retention can jump by 5% and overall sales can increase by 25%. There is a wide array of apps available to make managing loyalty and rewards programs convenient. Smile.io is a highly-rated Shopify app that aims to help you make first-time customers forever customers by letting you build your own loyalty and rewards programs. Let's take a closer look. ProsHighly customizedProvides detailed analyticsUser-friendlyOffers multiple reward optionsConsCan be complex for beginnersLimitations on free planRequires ongoing maintenance and updates What Is Smile.io? Smile.io is a customer loyalty platform that helps businesses create and manage loyalty and rewards programs effectively for their customers. Businesses can customize rewards and points to encourage repeat purchases, set VIP tiers for exclusive benefits, and introduce referral programs. Best For Smile.io works best for small to mid-sized businesses, especially if you use Shopify as your e-commerce platform. The app is easy to use and requires no coding skills—you can do everything from the dashboard, saving smaller businesses developer costs. Smile.io's functionalities are also fully customizable, so it's easier for small and mid-sized businesses to establish their brand identities. Overview of Features Loyalty Points Program You can offer your customers loyalty points for various actions, such as joining the program in the first place, making a purchase, referring a friend, or engaging with your business on social media. Your customers can then redeem these points for rewards that include discounts, free products, or free shipping. An additional feature we really like is the Smile Wallet. Instead of endlessly searching through their emails, your customers can view their available points in the wallet. It also updates automatically, so you and your customers don't have to keep track of points earned and spent manually. Referral Program The referral program can help you incentive your customers to recommend your program to their friends and family. We like that this feature has a triple pay-off: your customer, their successful referral, and your business are rewarded. Just like the loyalty program, your customers can use their points to get rewards like discounts, free products, or free shipping. Additionally, because Smile.io can integrate with different email programs, you can easily keep your new and current customers up to date. VIP Program Make your customers feel like stars with Smile.io's VIP program by offering exclusive rewards and benefits. You can create tiers within the program and encourage your customers to keep on climbing the ranks with automatic rewards each time they reach a new tier, including free products, discounts, or the option to earn points faster. As an added push, you can set milestones for your customers, including time limits, to create a sense of urgency and inspire action. Plans & Pricing Smile.io offers four different plans to Shopify sellers so you can choose which one will suit your needs and budget best, including a free plan. The free plan offers basic functionalities, including basic branding options and a limit of 200 monthly orders. The Starter Plan already gives you access to advanced branding and unlimited orders, but still restricts you to one integration. The Growth Plan introduces pop-up and point expiration features, but access to features like the VIP program and unlimited integrations only comes with the Pro Plan. Integrations Smile.io offers integrations over a wide range of platforms to give your business a stable position such as: Email & SMS marketing: Klaviyo, Mailchimp, HubSpot, SMS Bump.Customer reviews: Reviews.io, Judge.me, Stamped.Customer service: Gorgias.Forms: Privy.Business intelligence: Glew.io. Usability Smile.io has a user-friendly interface that allows you to easily manage your loyalty programs and track customer engagement. Along with a fast setup time, the app also offers customization options that help you tailor your programs according to your specific needs. And because Smile.io offers seamless integrations with popular e-commerce platforms like Shopify, Mailchimp, and Klaviyo, it makes it easy to incorporate your programs into existing marketing and sales strategies. Support Smile.io's robust support system has a 24/7 available support team. You can also refer to other resources, including e-books, industry guides, and research papers. Additionally, Smile.io regularly publishes and updates blogs and holds Q&A sessions to discuss new trends and new platform functionalities. Plus, a demo video is always available to help beginners. These resources mean you feel confident and that Smile.io has your back. Give Your Customers a Reason to Smile In a nutshell, Smile.io simplifies the process of creating and managing a loyalty program by offering features such as point programs, referral programs, and VIP programs, all in one platform. The key benefits you can get from loyalty and rewards program include improved customer engagement, higher average order value, and increased customer lifetime value. Due to its user-friendly dashboard and helpful resources, it is no wonder more than 100,000 businesses rely on Smile.io to keep their customers happy and engaged with a comprehensive loyalty program solution.