Okendo Review 2024: Pricing, Features, Integrations & More!
Updated November 16, 2023.
Our team tests eCommerce apps and publishes reviews that are unbiased and not influenced by payments we receive from some of the app developers.
With 95% of shoppers having reported consulting customer reviews before making their purchase, social proof makes an important part of the e-commerce shopping experience. Okendo might be just what you need to increase sales in your e-commerce store by capitalizing on social proof and building a stronger relationship with your customers.
In this Okendo review, we'll analyze this robust customer feedback and review platform in terms of its features, pricing, usability, and more to help you decide whether this is the best Shopify app for your e-commerce store.
- Automated review requests
- Custom questions for more detailed feedback
- Social media sharing tools
- Review moderation before publishing
- Automatically block spam or negative reviews
- Limited reporting capabilities
- Lack of mobile optimization on some platforms
Okendo is best for e-commerce businesses looking to take their customer relationships to the next level. With Okendo, you can easily collect, manage, and show customer reviews and photos to highlight the best features of your store's products and drive sales.
We found Okendo can be especially helpful if you want to grow your product ratings on Amazon, Google, or eBay. By providing great insights into what customers think of your products and services, the app allows you to make decisions based on real customer feedback to increase conversions.
» Browse the best Shopify apps to optimize your conversion rate
Overview of Features
Okendo is a customer review and user-generated content (UGC) platform that helps businesses build better relationships with their customers by providing the following features.
Review & UGC Display Widgets
A review widget is used to display customer reviews on your site, including elements like customer ratings and text comments. Okendo's review widgets provide your business with customizable design options to match your brand image. Additionally, they can be set up to filter reviews based on language, location, product, or other criteria.
Okendo's survey feature is a powerful tool that helps you learn useful information about your customers. You can create custom surveys to get feedback on your products, services, or customer experiences in your e-commerce store. The survey responses are then analyzed and summarized in detailed reports to help you identify potential areas of improvement.
Using the content management feature, you can easily manage your brand reviews and UGC by approving, rejecting, or editing submissions before they're published. This makes it easy to keep track of customer feedback and ensure only the best content is displayed on your website.
Marketing Channel Connections
Okendo has a number of marketing channel connections that allow you to sync your reviews and UGC across multiple platforms to reach new audiences and increase engagement. The platform also offers automated workflows for sharing your content on social media networks, such as Facebook and Twitter.
» Explore the best Shopify apps for product reviews
Plans & Pricing
In addition to a 14-day free trial, Okendo offers a variety of plans and pricing options to suit e-commerce businesses of all sizes:
- Essential Plan ($19/month): Designed for small businesses, this plan offers basic features such as customer profiles, review management, and customer support at an affordable monthly price.
- Growth Plan ($119/month): Suitable for growing businesses looking to drive conversions, the Growth Plan offers additional features like analytics and reports.
- Power Plan ($299/month): This plan offers more powerful features ideal for scaling brands, including multi-store syndication as well as email and SMS integrations.
- Advanced Plan ($499/month): True to its name, this plan offers features like API access and a Customer Success Manager for larger businesses with advanced requirements.
Finally, if none of the plans above match your specific needs, you can also opt for Okendo's Enterprise Plan and get custom features and pricing tailored to your requirements.
» Find out how much you should spend on Shopify apps
Okendo offers a range of integrations to help you get the most out of your review system. Here are some of the most popular analytics, marketing, customer service, and customer data integrations you can count on:
Okendo is a user-friendly platform that makes it easy to collect and manage customer reviews. Relying on its wide range of customization features, you can easily set up review forms and surveys that fit your brand and products.
The intuitive dashboard lets you see your reviews at a glance and respond to your customers quickly. It also provides powerful analytics tools to help you gain valuable insights into customer satisfaction.
» Discover the benefits of using a Shopify product review app
Okendo's support team is one of the best in the business, with friendly and knowledgeable customer support agents always on hand to help you troubleshoot any issues. You can rely on these support options:
- Live chat support
- Phone assistance
- Email service
- Live demos and webinars
- Knowledge base with instructions, FAQs, and tutorials
Let Okendo Help You Build Customer Relationships
Providing features for gathering, displaying, and analyzing customer feedback, Okendo is a comprehensive tool for handling all aspects of your e-commerce store reviews. Ultimately, Okendo can help your business build customer relationships by leveraging customer feedback and reviews.
With its powerful features like automated feedback requests and targeted surveys, you can gain a better understanding of your customers and tailor your e-commerce store experience specifically to their needs. This way, using a product review app helps you foster customer loyalty and continue growing your business.
Seguno: Email Marketing
Seguno is the only top email solution built exclusively for Shopify to save you time
Email and SMS alerts have become common marketing tools—but they have limitations. According to a benchmark report by MailChimp, e-commerce businesses have an average email open rate of only 15.68% and an average click-through rate of just 2.69%. In response to these issues, PushOwl provides a web push notification platform to help online stores engage more effectively and directly with their customers. Push notifications are clickable messages sent directly to users' devices, and PushOwl's platform enables merchants to send personalized and timely notifications based on customer behavior and preferences. This is an excellent strategy to reduce abandoned carts and boost conversions. Our PushOwl review provides an in-depth analysis of the platform's pricing, features, integrations, and more to help you decide if it's the right tool for your marketing efforts. » If you're after conversions, check out our list of top conversion rate optimization apps ProsSimple & clean dashboardTimely customer supportVisually appealing web push notificationsSupported across multiple devices & browsersIntegrates with 18 Shopify appsRobust analytics & reporting toolsConsSegmentation options are somewhat limitedReporting tools could be more customizable Best For Traders operating in highly competitive markets with a large audience will benefit most from this app. PushOwl's web push notifications provide a faster, more engaging way to communicate with customers. This is especially effective in crowded or fast-moving markets. Having said this, PushOwl's segmentation and personalization tools tailor messages and offers to specific customer segments, making the app an excellent choice for e-commerce stores of all types and sizes looking to improve sales. » Head to our best apps to boost sales list for more tools to ramp up your revenue Overview of Features Web Push Notifications PushOwl provides different types of web push notifications, including abandoned cart reminders to help you recoup lost sales by reminding your customers that they still have items in their carts. The app also provides browser abandonment notifications to help you retarget customers who have left your site without making a purchase. In addition, merchants can use flash sale notifications to promote limited-time sales and offers. There are also notifications to welcome new customers and offer discounts or incentives for their first purchase. PushOwl's triggered notifications feature allows businesses to send alerts based on specific events, like when the item is restocked or the price drops. Another advantage of using PushOwl is that notifications can be sent in multiple languages, allowing businesses to reach out to their customers in their preferred language. In addition, web push notifications do not require customers to provide an email address or download a mobile app, making communication with customers more convenient and faster. Analytics & Reporting PushOwl offers a variety of analytical tools that businesses can use to measure the performance of their campaigns. These include tracking subscribers, clicks, revenue generated, and cart recovery performance. Stores can also use PushOwl's segmentation tools to analyze campaign performance across different customer segments by location or device type. What's more, the app's email campaign reports provide an overview of campaign performance over time. These reports are valuable to businesses looking to optimize campaigns and improve targeting and segmentation by determining which campaigns are driving the most revenue or engagement. Customizable Designs The app provides visually appealing widgets that you can add to your business's website to allow customers to subscribe to push notifications. You can customize your notifications with emojis, product images, and other visual elements to make them more engaging and eye-catching and match your store's design and branding with customizable colors, logos, and other design elements. Plans & Pricing PushOwl offers a 14-day free trial so that you can try out their web push notification platform—no strings attached. Additionally, PushOwl offers a generous 60-day money-back guarantee, giving you peace of mind that you can receive a full refund if you're not satisfied with the app's performance. These are the three plans you can choose from: Basic PushOwl's Basic Plan is designed for small businesses and includes many key features to help you get started with web push notifications. This plan includes 500 monthly impressions, the ability to schedule notifications in advance, and basic analytics and reporting tools to measure campaign performance. The Basic Plan is free, so you can try it before upgrading to another one. Business Designed for growing businesses, PushOwl's Business Plan includes everything in the Basic Plan, plus advanced analytics and reporting tools like revenue tracking, conversion tracking, and audience insights. Additionally, the Business Plan offers abandoned cart reminders, shipping notifications, and subscriber details and migration. This package is $19/month for 10,000 impressions or $38/month for 20,000 impressions, so how much you pay for the app is in line with your needs. It's a great option for businesses looking to invest in more advanced web push notification campaigns to drive growth and revenue. Enterprise PushOwl's Enterprise Plan is the best choice for large enterprises with advanced needs for web push notification campaigns. This plan includes all the features of the Business Plan, plus additional customization options, Smart Delivery, browser abandonment, phone support, and a dedicated integration engineer for personalized support and guidance. Enterprise Plan pricing is available on request, customized to each company's unique needs and requirements. Integrations Third-party integrations bring great value to your online business by allowing you to connect your e-commerce platform to external software and services. These integrations help automate and streamline various tasks, such as product review request notifications, sending wishlist reminders, and sending loyalty messages to your customers. By leveraging third-party integrations, stores can improve customer experience, increase customer retention, and ultimately increase sales. The app integrates with 18 Shopify apps, including: Stamped.io: A review and rating management toolLoox: A photo-review app to build social proofJudge.me: Another review app with added SEO benefitsPageFly: A drag-and-drop page builder to create custom pagesFlits: A loyalty program app to retain customers through specialized offersNow Back In Stock: A notification app for customers to receive back-in-stock alertsAVADA: A suite of e-commerce marketing tools, including email marketing, SMS marketing, pop-ups, and more Usability PushOwl receives our stamp of approval when it comes to usability. The setup process is quick and easy, with simple steps that guide users through the notification setup and configuration process. The interface is well-designed and easy to navigate, with all the features and options you need at your fingertips. Dashboards clearly display notifications, subscribers, and performance metrics so companies can easily track progress and make informed decisions. The platform is also highly intuitive, with well-thought-out, user-friendly features for businesses of all sizes and technical capabilities. Support What also makes the app setup and implementation user-friendly is the excellent support offered by the PushOwl team. Chat support: PushOwl offers live chat support to help users quickly resolve any issues or answer questions they may have.Email support: Users can also contact PushOwl support via email for any technical or account-related queries.PushOwl Help Center: The Help Center provides users with extensive documentation and resources to help them get started with the platform and troubleshoot any issues they may encounter.Blog: The PushOwl Blog offers regular updates and insights on web push notifications, e-commerce marketing, and industry trends, providing businesses with valuable information and strategies to improve their marketing efforts.Resources: PushOwl offers a range of resources, including webinars, whitepapers, and guides, to help businesses learn more about web push notifications.YouTube Channel: Their channel includes several video tutorials on each of the app's features and dashboards.Case Studies: PushOwl features case studies from real businesses that have successfully used the platform to improve their marketing campaigns, providing valuable insights and inspiration for other stores looking to do the same. Discover how Natural Pet increased their ROI with PushOwl Push Your Marketing to the Next Level Push notifications are a highly effective marketing channel. By sending targeted and personalized messages to subscribers, stores can increase brand exposure and boost traffic to their websites. Push notifications can also help businesses engage with their audience in real time to promote products, sales, and special offers, leading to increased AOV and sales. PushOwl automates and streamlines this type of marketing strategy, making it easy for merchants to set up and send push notifications, track performance metrics, and optimize campaigns for better results. The app allows businesses to create targeted and personalized notifications to increase engagement with subscribers and improve their chances of increasing sales. » Want to take your marketing a step further? Check out these leading Shopify marketing tools
FulfillSync: Mass Fulfill
Whether you're running an established e-commerce store or new to the market, efficient shipping and fulfillment are crucial to your business' success. E-commerce does come with its own unique frustrations, such as the time-consuming process of manually updating tracking info on each order. Luckily, with an app like Fulfill Sync, you can streamline your shipping process. We review this promising shipping and fulfillment app. What Does Fulfill Sync Do? Fulfill Sync helps e-commerce shop owners update tracking information for multiple clients on numerous orders simultaneously without the nuisance of updating the tracking number manually on each order page. This nifty app automates fulfilling orders from 3PL shipping files from vendors, suppliers, dropshippers, or warehouses. It also reads from a file to identify the fulfillment orders and updates each product's tracking number and company based on the SKU. Fulfill Sync allows you to manage multiple suppliers providing you with different order files. Fulfill Sync Features Fully Configurable Fulfill Sync supports multiple source types, which means you can pull order files of any source such as email, upload, direct link, or FTP/SFTP connection. In instances where you don't have access to the Shopify interface, but do have access to the FTP, you can still use Fulfill Sync to process tracking files. Compatible With PayPal The app integrates effortlessly with Paypal. It auto matches order numbers and fulfills orders with tracking details available in the fulfillment log. You can then sync tracking info to PayPal. Automatic Scheduling You can set Fulfill Sync to fulfill your orders automatically hourly or daily, whichever time is convenient for you. Compatible With Popular Marketplaces Fulfill Sync easily integrates into your e-commerce store and is compatible with popular marketplaces, Shopify, Ecwid, and BigCommerce. User-Friendly The app is extremely easy to use. With Fulfill Sync, you simply map the fields according to your order file to be fulfilled. While other fulfillment apps experience a lot of downtime, Fulfill Sync has gained a reputation for being more reliable. Communicates With Customers Maintain ongoing communication with your customers, keeping them up to date with order progress. Fulfill Sync sends emails to customers with information about the status of their orders. Affordability Fulfill Sync charges a small fee of less than $0.01 per order fulfillment. The pricing model is uncomplicated - you purchase credits that you can use to process orders. Convenience With the fulfillment log, you can manage and keep track of all your orders and fulfillments. Fulfill Sync Customer Reviews Fulfill Sync is gaining popularity amongst e-commerce professionals, having updated more than 30 million order tracking codes. As for customer support, they are responsive and helpful. Their excellent service has earned them a 4.7-star rating on the Shopify app store. To see if Fulfill Sync is suitable for your shop, visit their website to learn more.