Okendo Review (2023): Pricing, Features, Integrations & More!
Published April 3, 2023.
Our team tests eCommerce apps and publishes reviews that are unbiased and not influenced by payments we receive from some of the app developers.
With 95% of shoppers having reported consulting customer reviews before making their purchase, social proof makes an important part of the e-commerce shopping experience. Okendo might be just what you need to increase sales in your e-commerce store by capitalizing on social proof and building a stronger relationship with your customers.
In this Okendo review, we'll analyze this robust customer feedback and review platform in terms of its features, pricing, usability, and more to help you decide whether this is the best Shopify app for your e-commerce store.
Pros
- Automated review requests
- Custom questions for more detailed feedback
- Social media sharing tools
- Review moderation before publishing
- Automatically block spam or negative reviews
Cons
- Limited reporting capabilities
- Lack of mobile optimization on some platforms
Best For
Okendo is best for e-commerce businesses looking to take their customer relationships to the next level. With Okendo, you can easily collect, manage, and show customer reviews and photos to highlight the best features of your store's products and drive sales.
We found Okendo can be especially helpful if you want to grow your product ratings on Amazon, Google, or eBay. By providing great insights into what customers think of your products and services, the app allows you to make decisions based on real customer feedback to increase conversions.
» Browse the best Shopify apps to optimize your conversion rate
Overview of Features
Okendo is a customer review and user-generated content (UGC) platform that helps businesses build better relationships with their customers by providing the following features.
Review & UGC Display Widgets
A review widget is used to display customer reviews on your site, including elements like customer ratings and text comments. Okendo's review widgets provide your business with customizable design options to match your brand image. Additionally, they can be set up to filter reviews based on language, location, product, or other criteria.
Survey Functionality
Okendo's survey feature is a powerful tool that helps you learn useful information about your customers. You can create custom surveys to get feedback on your products, services, or customer experiences in your e-commerce store. The survey responses are then analyzed and summarized in detailed reports to help you identify potential areas of improvement.
Content Management
Using the content management feature, you can easily manage your brand reviews and UGC by approving, rejecting, or editing submissions before they're published. This makes it easy to keep track of customer feedback and ensure only the best content is displayed on your website.
Marketing Channel Connections
Okendo has a number of marketing channel connections that allow you to sync your reviews and UGC across multiple platforms to reach new audiences and increase engagement. The platform also offers automated workflows for sharing your content on social media networks, such as Facebook and Twitter.
» Explore the best Shopify apps for product reviews
Plans & Pricing
In addition to a 14-day free trial, Okendo offers a variety of plans and pricing options to suit e-commerce businesses of all sizes:
- Essential Plan ($19/month): Designed for small businesses, this plan offers basic features such as customer profiles, review management, and customer support at an affordable monthly price.
- Growth Plan ($119/month): Suitable for growing businesses looking to drive conversions, the Growth Plan offers additional features like analytics and reports.
- Power Plan ($299/month): This plan offers more powerful features ideal for scaling brands, including multi-store syndication as well as email and SMS integrations.
- Advanced Plan ($499/month): True to its name, this plan offers features like API access and a Customer Success Manager for larger businesses with advanced requirements.
Finally, if none of the plans above match your specific needs, you can also opt for Okendo's Enterprise Plan and get custom features and pricing tailored to your requirements.
» Find out how much you should spend on Shopify apps
Integrations
Okendo offers a range of integrations to help you get the most out of your review system. Here are some of the most popular analytics, marketing, customer service, and customer data integrations you can count on:
Usability
Okendo is a user-friendly platform that makes it easy to collect and manage customer reviews. Relying on its wide range of customization features, you can easily set up review forms and surveys that fit your brand and products.
The intuitive dashboard lets you see your reviews at a glance and respond to your customers quickly. It also provides powerful analytics tools to help you gain valuable insights into customer satisfaction.
» Discover the benefits of using a Shopify product review app
Support
Okendo's support team is one of the best in the business, with friendly and knowledgeable customer support agents always on hand to help you troubleshoot any issues. You can rely on these support options:
- Live chat support
- Phone assistance
- Email service
- Live demos and webinars
- Knowledge base with instructions, FAQs, and tutorials
Let Okendo Help You Build Customer Relationships
Providing features for gathering, displaying, and analyzing customer feedback, Okendo is a comprehensive tool for handling all aspects of your e-commerce store reviews. Ultimately, Okendo can help your business build customer relationships by leveraging customer feedback and reviews.
With its powerful features like automated feedback requests and targeted surveys, you can gain a better understanding of your customers and tailor your e-commerce store experience specifically to their needs. This way, using a product review app helps you foster customer loyalty and continue growing your business.