Tidio Review (2026): Pricing, Features, Support, & More!
Updated February 14, 2024
Our team tests eCommerce apps and publishes reviews that are unbiased and not influenced by payments we receive from some of the app developers.

According to a recent study, the amount of money consumers spend on retail purchases through chatbots is expected to reach $142 billion by 2024. That's a staggering increase from just $2.8 billion in 2019. Chatbots are not only convenient and cost-effective, but they also provide a personalized and engaging customer experience.
Providing excellent customer service is not always easy. Merchants face many challenges, such as a lack of time or human resources to promptly handle customer queries, language barriers, time zone differences, etc. That's why we decided to review one of the most popular chatbot tools on the market: Tidio.
Tidio is a chatbot and live chat platform that helps you communicate with your customers in real time, automate tasks, and personalize your interactions. We'll take you through the ins and outs of the app in this detailed review.
Best For
Tidio is the perfect app for any small to medium e-commerce store looking to improve customer service and increase sales. Whether you sell clothes, books, gadgets, or anything else, Tidio can help you connect with your customers and answer their questions in real time.
However, stores with high volumes of customer inquiries or those that sell complex products will benefit the most from the app. This is because Tidio allows you to automate your responses, create chatbots, and integrate with other tools like email marketing and CRM. This way, you can save time, reduce costs, improve customer satisfaction, and ultimately, increase sales.
Pros
- Easy-to-use UI
- No coding skills needed
- Wide range of AI-driven features
- Customizable chat widgets & chatbots
- Quick multilingual support
- More affordable than similar apps
Cons
- Limited Shopify app integrations
- Free plan has a limited number of chats
» Check out our selection of the best sales-boosting apps to see your sales soar
Overview of Features
Live Chat
Live chat is one of Tidio's core features. It allows you to respond to customers almost immediately to increase your sales. You can use live chat to collect customer data before the chat starts, see what customers are typing before they send messages, create a library of common answers for lightning-quick responses, and customize your chat widget to match your brand. You can also split your operators into departments so customers can reach the right person for their queries.
Shopify Order Management
If you run a Shopify store, you'll love this feature. Tidio lets you manage your orders during chats, provide product recommendations, and offer refunds without leaving the app. You can preview customers' shopping carts and review their order history, as shown in the image below. Tidio also serves as a discount generator app, issuing custom coupon codes to customers. These tools can help you reduce abandoned cart rates and increase customer loyalty.
Chatbots
Tidio's chatbots allow you to have fully automated customer service without any coding skills. You can use the visual chatbot builder to create your own chatbots or choose from 35+ templates for different scenarios. You can also use chatbots to collect customer data, send pop-up messages when customers abandon their cart, and conduct post-conversation surveys.
Tidio AI
Tidio AI can help you provide faster and smarter customer service. This feature comprises a set of advanced features that use artificial intelligence to enhance your chatbots and live chat. You can use the Reply Assistant to get suggested responses based on previous chats, the FAQ Wizard to create chatbots that answer common questions, and Smart Views to segment your visitors based on their behavior and preferences.
Ticketing
Ticketing is a feature that helps you track and prioritize customer queries. It can help you organize your customer service and avoid missing any important issues. You can tag customer queries with different labels, such as "urgent," "new," or "resolved." You can also add notes and create custom tags for your own convenience. Tidio takes the ticketing system one step further, allowing you to transform chats or emails into tickets in just a few clicks.
Multichannel Tool
The multichannel tool is a feature that helps you create a communication center by linking all your messaging channels into one platform. You can integrate Messenger, Instagram, Live Chat, and email with Tidio and respond to all your messages in one place. This way, you can save time, avoid switching between apps, and reach more customers on their preferred channels.
Analytics
Analytics is a feature that helps you measure and improve your customer service and sales, and Tidio functions as an excellent analytics app. It lets you see how your chatbots and operators are performing, how many conversions you are getting, and your customer satisfaction rate with your service. It also offers helpful suggestions on what you can do to improve. You can compare different metrics using charts and see how they change over time, helping you optimize your chat strategy to increase ROI.
» Don't forget to track your income & expenses with our top picks for the best profit-tracking apps
Plans & Pricing
Tidio offers a forever-free plan and three paid plans, which you can try for free for seven days. They also offer a 17% discount if you choose an annual plan.
Free
The Free plan is an excellent choice to get your small website started, with no commitment required. With this plan, you can access live chat, chatbots, email support, the ticketing system, desktop and mobile apps, visitor info, and JavaScript API. You can have up to 50 unique conversations with live chat and up to 100 users with chatbots. The Free plan best suits small businesses or hobbyists who want to try out the app.
Communicator
The Communicator plan is best for mid-sized teams that base customer support on live conversations. With this plan, you get unlimited conversations with live chat and up to five operators. You also get features such as team departments, analytics, live typing, viewed pages, a live visitors list, and more. The Communicator plan costs $19 per month per operator.
Chatbots
The Chatbots plan is a handy add-on with automations made for self-service. With this plan, you can create as many chatbots as you want and use them to automate tasks, answer questions, and collect data. You also get features such as over 35 chatbot templates, the visual chatbot editor, Zapier integration, and more. This plan starts at a monthly fee of $19 and is best suited for businesses that want to automate their customer service and increase conversions.
Tidio+
The Tidio+ plan is a solution for growing businesses looking for advanced features and dedicated support. With this plan, you get unlimited conversations with live chat and a custom number of operators. You can also access all features, including Tidio AI, FAQ wizard, Reply Assistant, Smart Views, and more. The Tidio+ plan starts at $329 per month and is best suited for businesses that want to get the most out of Tidio and optimize their chat strategy.
Integrations
Tidio offers a range of integrations that can help you connect your chatbot with your favorite tools. They can be divided into platform and app integrations.
Platform Integrations
Tidio integrates with all leading e-commerce platforms, so you can easily install Tidio on your website without any coding skills. Some of the 18 platforms that Tidio integrates with are:
- Shopify
- BigCommeerce
- WooCommerce
- Wix
- Magento
- WordPress
App Integrations
Tidio also integrates with 17 apps to enhance your chatbot's functionality and performance. Some of the most useful apps that Tidio integrates with are:
Usability
Tidio is one of the most user-friendly chatbot platforms on the market. You can set up your account and start chatting with your visitors in less than five minutes. As you can see below, the user interface is clean, intuitive, and easy to navigate. You can access all the features from the dashboard, such as chatbot templates, scenarios, settings, and analytics.
The tool offers a wide range of chatbot templates to suit different purposes and industries. You can also create your own chatbot scenarios without coding using the drag-and-drop editor. Tidio is reliable and fast, with minimal downtime or technical issues.
Support
Tidio is more than just a chat tool. It's also a support tool that offers various ways to help you get the most out of the product. You can rely on the Tidio team for assistance, whether a quick answer, a detailed explanation, or a custom solution.
Here are some of the support options they provide:
- Live chat support: Support staff typically respond within minutes on weekdays and are always friendly and helpful.
- Email support: They reply to your emails promptly and professionally every weekday.
- 24/7 emergency phone support: They have a round-the-clock hotline in case you need immediate assistance.
- Customer success manager: A dedicated member of the Tidio team will guide you through the best practices and help you grow your business.
- Implementation specialist: They offer custom setup and integration for bigger teams or complex projects.
- Training sessions: You and your team have access to training on how to get the best out of Tidio.
- Chatbot building assistance: They can help you set up the bots for your specific needs and goals.
- Blog, case studies, and comparison articles: You can read helpful tips on chat, marketing, and e-commerce, gain inspiration from other businesses, and explore how Tidio compares to the competition.
- Help center: Tido also has a comprehensive knowledge base with articles, videos, and tutorials on a wide range of topics you can see below.
From Conversations to Conversions: Turn Customer Service Into Sales
Tidio is not just a chatbot platform. It's also a great marketing tool to help you turn your website visitors into loyal customers. Although it has minor drawbacks, like the limited nature of the free plan, it offers a wide range of robust capabilities that set it apart from its peers.
With Tidio, you can create personalized chatbots that engage your visitors with relevant messages and offers. You can also use live chat to provide exceptional customer service and answer any questions or concerns they might have. Plus, you can track and analyze your visitors' behavior and preferences to optimize your website and campaigns.
All of these features can help you generate more leads and increase sales through targeted and exceptional customer service. Tidio not only helps you start the conversation, but it also ensures that you end it with a conversion.
» Gain further momentum with some of the best conversion rate optimization apps
Tidio Review (2026): Pricing, Features, Support, & More!
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ReConvert App Review - Features, Pricing, Support, & More!
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The app also provides detailed analytics on the performance of upsell and cross-sell offers, including conversion rates and revenue generated, so store owners can track the success of their campaigns and optimize their offers over time. Overview of Features Thank-You Pages: ReConvert allows you to create amazing custom thank-you page templates for upselling to your customers after purchase without changing your Shopify checkout page.Upsell and Cross-sell: You can cross-sell and upsell your customers with multiple features like product recommendations, timer pop-ups, reorder widgets, product upsell, and a lot more.Triggers: ReConvert allows you to use triggers to display different thank-you pages that have different offers according to the product's properties, customer, and order. With this, you can show the right offer to each customer and ensure that your conversion rate remains high.Gather Customer Data: You can collect customer information such as product comments, post-purchase survey answers, and birthdays to personalize their shopping experience and implement any important feedback.Powerful Integrations: By integrating with the right third-party apps, you can enhance your store and display smart product recommendations, send automated birthday campaigns, and showcase product reviews.Analytics: ReConvert's analytic section displays your store's real-time performance. Using this, you can ensure that all your widgets are doing well and you're getting a positive ROI. » Check out the best analytics apps Shopify has to offer Plans & Pricing ReConvert pricing plans are usage-based. Each plan has a monthly order limit plus a 0.75% commission on extra revenue you generate because of the app. All of the pricing plans include all of the features, such as one-click upsells and checkout, post-purchase funnel, and thank-you page editors. Finally, ReConvert also offers a 30-day free trial. Free Plan: The free plan is only available to development stores.Upsell Basic Plan: Up to 49 total orders per month for $4.99.Upsell Premium Plan: Up to 99 total orders per month for $7.99.Upsell Premium Pro: Up to 199 total orders per month for $14.99. If you have more than 199 orders per month, you can view ReConvert's pricing page for more options. Integrations ReConvert offers a wide range of integrations with popular third-party apps to help you optimize your store's upsell and cross-sell strategy and enhance your customer's shopping experience. See below for a list of the best Shopify apps which offer integrations: SMSBumpMailChimpLooxKlaviyoWiser RecommendationsJudge.meAli ReviewsStamped.ioRebuySMS notifications Usability The app's designed to be user-friendly and easy to navigate with a clean and intuitive dashboard, making it easy for merchants to create and manage their upsell and cross-sell offers. To create an offer, merchants can choose from a variety of templates and customize them with their own images, text, and product recommendations. ReConvert also includes a drag-and-drop builder, which allows users to easily rearrange the layout of their offers and streamlines the upsell and cross-sell process without the need for any technical expertise. Support The app offers 24/7 customer support via email and live chat for all plans. It also provides in-depth documentation of all widgets and features in the app's helpdesk portal. The documentation is inclusive of explanatory videos, screenshots, and text. 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Yotpo Product Reviews App - Pricing, Support, Features, and More!
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Yotpo is a customer content marketing platform that provides businesses with tools to collect and showcase user-generated content, such as ratings and reviews, photos and videos, and social media posts. The platform integrates with e-commerce platforms, such as Shopify and WooCommerce, and allows businesses to display user-generated content on their website, in email campaigns, and on social media. Yotpo is recommended for users that: Wish to drive sales through UGC.Are just emerging in the e-commerce space and wish to streamline their business’s social proofing. Yotpo is not recommended for users that: Are looking for in-depth analytics.Want customizable and branded review request email outreach options. Pricing Yotpo's pricing is based on the specific needs of each business, and the company offers a range of plans to accommodate different budgets and requirements. Yotpo provides a free plan for businesses just starting out, with limited features and capabilities. Paid plans offer more advanced features, such as unlimited reviews, advanced moderation tools, and integrations with third-party platforms. The pricing of Yotpo's paid plans varies depending on the size of the business and the level of functionality needed. Yotpo also offers custom pricing for large enterprises with unique needs. Free plan includes 50 monthly orders, review request emails, and on-site widgets.Growth plan, starting at $19 p/m (price scales with use) includes all of the free plan features, plus access to a flexible referral program, review carousels, rich snippets, email upsells, and much more.Prime Plan is the most comprehensive and advanced plan, designed for larger businesses with high-volume review needs. It starts at $59 p/m and includes all the features of the lower-tier plans and unlimited review requests and advanced integrations.Powerhouse Plan is designed for businesses with advanced marketing needs and starts at $119 p/m. This plan includes all the features of the lower-tier plans, as well as advanced marketing tools such as referral programs, loyalty programs, and SMS marketing capabilities.Enterprise Plan includes all the features of the lower-tier plans, as well as customized solutions for enterprise-level businesses, including advanced reporting and analytics, custom integrations, and dedicated customer support. » For more options check out 8 Yotpo Alternatives for Hassle-Free Reviews and UGC in 2023 Integrations One of Yotpo’s best features is its ability to integrate with a wide range of CMS platforms and third-party apps. These integrations include: BigCommerceShopify and Shopify PlusMagentoFacebookInstagramSalesforceAdRollHubspotKlaviyoPlus a heap more (and I mean a heap more!) Features Yotpo offers a range of features to help businesses collect and showcase customer-generated content. One of its main features is its reviews and ratings system, which allows customers to leave feedback and rate products directly on a business's website. Yotpo’s bread and butter is creating UGC, and it does this very well. Easily collect and showcase user-generated reviews, photos, and videos with just a few clicks of a button. It also offers full social media integration, allowing customer reviews to be posted to your business social media profiles with ease. Yotpo's analytics tools also provide insights into customer engagement and content performance, allowing businesses to optimize their marketing strategies. Usability One downside of Yotpo is it can be a bit of a learning curve to use at first. Its interface is sometimes clunky, the dashboard can be difficult to navigate, and at times the number of features and information on its navigation pages can become a little overwhelming. 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Transcy Review (2026): Pricing, Features, Integrations, & More!
Did you know that the globalization of e-commerce is rapidly expanding, with a projected value of $6.51 trillion by 2023? However, language and currency barriers are a major problem for businesses looking to expand to other countries and regions. In fact, according to a study, 76% of online shoppers prefer to purchase products that include information in their native language. This is a mammoth obstacle to stores looking to expand globally. This is where Transcy comes in—a language translation and currency converter app designed to help businesses overcome this language barrier. Transcy allows merchants to translate their stores' content into multiple languages and provide real-time currency conversion, making it accessible to a much wider audience. In this review, we’ll take a closer look at Transcy, its pricing, features, integrations, and more to help you make an informed decision about whether it's the right tool for your business. ProsEasy-to-use interfaceUnlimited word translationsAuto geolocation detection systemIntegrates with many e-commerce toolsGreat value for moneyConsCustomization takes some time Best For At its core, Transcy is an essential tool for any Shopify store looking to expand into new countries or regions. We believe this app is useful for merchants of any size or category who want to offer their products to customers who speak different languages and use different currencies. Transcy is particularly relevant for stores that don't have the budget to hire a translator, as it offers affordable language translation and currency conversion solutions. With Transcy, any Shopify store can become a global business without breaking the bank. Overview of Features Geolocation Autodetection Transcy's geolocation autodetection feature automatically identifies the customer's location and displays the corresponding language and currency—providing a personalized shopping experience to each customer.AI-Language Translation With AI language translation, Transcy supports over 110 languages and translates an unlimited number of words across all types of pages, including product, collection, and checkout pages, blogs, articles, and third-party apps. The fast translation speed and the ability to edit and customize translations make it an efficient tool for merchants.Automatic Currency Converter Transcy's automatic currency converter supports over 160 currencies and updates the exchange rate several times a day. It can convert any price, including product prices, shipping fees, taxes, and more.Image Translation Image translation means different pictures, like banners, are used for different language groups. The app auto-inspects these elements and replaces them with something more contextually appropriate. Not only does this grab the shopper's attention, but it improves the customer experience by showing an appreciation for the local context.Customizable Language & Currency Switcher Transcy's customizable language and currency switcher offers many template designs and can be edited to match the store's branding and theme. It has different settings for mobile and desktop devices and does not affect site speed.Multilingual SEO Transcy translates meta tags, such as titles, descriptions, and alt tags, in all targeted languages to improve on-page SEO to drive more traffic to your store. » Looking for more ways to boost traffic? Check out these top SEO apps Plans & Pricing Transcy offers a 14-day free trial and four pricing plans to choose from, all of which offer unlimited words for AI translation. Free This plan is free to install and includes unlimited words for AI translation. It offers basic switcher settings, translations for one language and one currency, and support for third-party-app translations. Additional expert service is available on demand.Basic The Basic Plan costs $11.90 per month. It includes all features of the Free Plan, translations for two languages and 167 currencies, and the ability to edit translations for one language. Growth At $29.90 a month, the Growth Plan includes all the features of the Basic plan but also allows for translations in 111 languages and the ability to edit translations for up to five languages. Additionally, it offers a glossary, basic auto-update translation, and language redirection.Premium The Premium Plan tops the list at $59.90 per month. It allows for translations in unlimited languages and the ability to edit translations for up to 20 languages. It also includes advanced auto-update translation, a priority server, and a dedicated customer success manager. Integrations Transcy offers a range of third-party app integrations that are especially useful for businesses looking to expand their online presence globally. By translating and localizing various aspects of the site—including size guides, reviews, sales pop-ups, and trust badges—Transcy helps ensure a seamless customer experience across all touchpoints. Some of the most popular integrations include: Judge.mePageFlyLooxAli ReviewsPickyStory These integrations allow store owners to streamline their translation process and provide an even more personalized shopping experience for their customers. Usability Usability is one of Transcy's biggest strengths. The setup process is straightforward and easy to navigate. Plus, the user interface is clean, modern, and intuitive, making it easy to find what you need. You don't need any coding or technical knowledge to use Transcy, which is great for users who aren't familiar with website development. Transcy is accessible to everyone, including those new to website translation and localization. Support Transcy provides comprehensive customer support through their 24/7 live chat and email support. The platform offers support in 10 languages, including English, French, Spanish, German, and Japanese. Plus, the Growth and Premium Plans come with an onboarding specialist to help users get started, while the Premium Plan offers a dedicated customer success manager to ensure users have the best possible experience. Speak Your Customers' Language for Sales Success Despite some shortcomings, like customization taking time, Transcy offers powerful features that make it an excellent choice for businesses looking to expand their global reach and improve their customer experience. With its advanced AI translation capabilities, intuitive user interface, and robust set of integrations, Transcy has the potential to do great things for businesses of all sizes. By speaking your customers' language, you can improve engagement, build trust, boost traffic, optimize conversions, and ultimately, drive more sales. » Check out our list of the best translation apps to see some great alternatives





