Tidio Review (2025): Pricing, Features, Support, & More!



Updated February 14, 2024.
Our team tests eCommerce apps and publishes reviews that are unbiased and not influenced by payments we receive from some of the app developers.

According to a recent study, the amount of money consumers spend on retail purchases through chatbots is expected to reach $142 billion by 2024. That's a staggering increase from just $2.8 billion in 2019. Chatbots are not only convenient and cost-effective, but they also provide a personalized and engaging customer experience.
Providing excellent customer service is not always easy. Merchants face many challenges, such as a lack of time or human resources to promptly handle customer queries, language barriers, time zone differences, etc. That's why we decided to review one of the most popular chatbot tools on the market: Tidio.
Tidio is a chatbot and live chat platform that helps you communicate with your customers in real time, automate tasks, and personalize your interactions. We'll take you through the ins and outs of the app in this detailed review.
Best For
Tidio is the perfect app for any small to medium e-commerce store looking to improve customer service and increase sales. Whether you sell clothes, books, gadgets, or anything else, Tidio can help you connect with your customers and answer their questions in real time.
However, stores with high volumes of customer inquiries or those that sell complex products will benefit the most from the app. This is because Tidio allows you to automate your responses, create chatbots, and integrate with other tools like email marketing and CRM. This way, you can save time, reduce costs, improve customer satisfaction, and ultimately, increase sales.
Pros
- Easy-to-use UI
- No coding skills needed
- Wide range of AI-driven features
- Customizable chat widgets & chatbots
- Quick multilingual support
- More affordable than similar apps
Cons
- Limited Shopify app integrations
- Free plan has a limited number of chats
» Check out our selection of the best sales-boosting apps to see your sales soar
Overview of Features
Live Chat
Live chat is one of Tidio's core features. It allows you to respond to customers almost immediately to increase your sales. You can use live chat to collect customer data before the chat starts, see what customers are typing before they send messages, create a library of common answers for lightning-quick responses, and customize your chat widget to match your brand. You can also split your operators into departments so customers can reach the right person for their queries.
Shopify Order Management
If you run a Shopify store, you'll love this feature. Tidio lets you manage your orders during chats, provide product recommendations, and offer refunds without leaving the app. You can preview customers' shopping carts and review their order history, as shown in the image below. Tidio also serves as a discount generator app, issuing custom coupon codes to customers. These tools can help you reduce abandoned cart rates and increase customer loyalty.
Chatbots
Tidio's chatbots allow you to have fully automated customer service without any coding skills. You can use the visual chatbot builder to create your own chatbots or choose from 35+ templates for different scenarios. You can also use chatbots to collect customer data, send pop-up messages when customers abandon their cart, and conduct post-conversation surveys.
Tidio AI
Tidio AI can help you provide faster and smarter customer service. This feature comprises a set of advanced features that use artificial intelligence to enhance your chatbots and live chat. You can use the Reply Assistant to get suggested responses based on previous chats, the FAQ Wizard to create chatbots that answer common questions, and Smart Views to segment your visitors based on their behavior and preferences.
Ticketing
Ticketing is a feature that helps you track and prioritize customer queries. It can help you organize your customer service and avoid missing any important issues. You can tag customer queries with different labels, such as "urgent," "new," or "resolved." You can also add notes and create custom tags for your own convenience. Tidio takes the ticketing system one step further, allowing you to transform chats or emails into tickets in just a few clicks.
Multichannel Tool
The multichannel tool is a feature that helps you create a communication center by linking all your messaging channels into one platform. You can integrate Messenger, Instagram, Live Chat, and email with Tidio and respond to all your messages in one place. This way, you can save time, avoid switching between apps, and reach more customers on their preferred channels.
Analytics
Analytics is a feature that helps you measure and improve your customer service and sales, and Tidio functions as an excellent analytics app. It lets you see how your chatbots and operators are performing, how many conversions you are getting, and your customer satisfaction rate with your service. It also offers helpful suggestions on what you can do to improve. You can compare different metrics using charts and see how they change over time, helping you optimize your chat strategy to increase ROI.
» Don't forget to track your income & expenses with our top picks for the best profit-tracking apps
Plans & Pricing
Tidio offers a forever-free plan and three paid plans, which you can try for free for seven days. They also offer a 17% discount if you choose an annual plan.
Free
The Free plan is an excellent choice to get your small website started, with no commitment required. With this plan, you can access live chat, chatbots, email support, the ticketing system, desktop and mobile apps, visitor info, and JavaScript API. You can have up to 50 unique conversations with live chat and up to 100 users with chatbots. The Free plan best suits small businesses or hobbyists who want to try out the app.
Communicator
The Communicator plan is best for mid-sized teams that base customer support on live conversations. With this plan, you get unlimited conversations with live chat and up to five operators. You also get features such as team departments, analytics, live typing, viewed pages, a live visitors list, and more. The Communicator plan costs $19 per month per operator.
Chatbots
The Chatbots plan is a handy add-on with automations made for self-service. With this plan, you can create as many chatbots as you want and use them to automate tasks, answer questions, and collect data. You also get features such as over 35 chatbot templates, the visual chatbot editor, Zapier integration, and more. This plan starts at a monthly fee of $19 and is best suited for businesses that want to automate their customer service and increase conversions.
Tidio+
The Tidio+ plan is a solution for growing businesses looking for advanced features and dedicated support. With this plan, you get unlimited conversations with live chat and a custom number of operators. You can also access all features, including Tidio AI, FAQ wizard, Reply Assistant, Smart Views, and more. The Tidio+ plan starts at $329 per month and is best suited for businesses that want to get the most out of Tidio and optimize their chat strategy.
Integrations
Tidio offers a range of integrations that can help you connect your chatbot with your favorite tools. They can be divided into platform and app integrations.
Platform Integrations
Tidio integrates with all leading e-commerce platforms, so you can easily install Tidio on your website without any coding skills. Some of the 18 platforms that Tidio integrates with are:
- Shopify
- BigCommeerce
- WooCommerce
- Wix
- Magento
- WordPress
App Integrations
Tidio also integrates with 17 apps to enhance your chatbot's functionality and performance. Some of the most useful apps that Tidio integrates with are:
Usability
Tidio is one of the most user-friendly chatbot platforms on the market. You can set up your account and start chatting with your visitors in less than five minutes. As you can see below, the user interface is clean, intuitive, and easy to navigate. You can access all the features from the dashboard, such as chatbot templates, scenarios, settings, and analytics.
The tool offers a wide range of chatbot templates to suit different purposes and industries. You can also create your own chatbot scenarios without coding using the drag-and-drop editor. Tidio is reliable and fast, with minimal downtime or technical issues.
Support
Tidio is more than just a chat tool. It's also a support tool that offers various ways to help you get the most out of the product. You can rely on the Tidio team for assistance, whether a quick answer, a detailed explanation, or a custom solution.
Here are some of the support options they provide:
- Live chat support: Support staff typically respond within minutes on weekdays and are always friendly and helpful.
- Email support: They reply to your emails promptly and professionally every weekday.
- 24/7 emergency phone support: They have a round-the-clock hotline in case you need immediate assistance.
- Customer success manager: A dedicated member of the Tidio team will guide you through the best practices and help you grow your business.
- Implementation specialist: They offer custom setup and integration for bigger teams or complex projects.
- Training sessions: You and your team have access to training on how to get the best out of Tidio.
- Chatbot building assistance: They can help you set up the bots for your specific needs and goals.
- Blog, case studies, and comparison articles: You can read helpful tips on chat, marketing, and e-commerce, gain inspiration from other businesses, and explore how Tidio compares to the competition.
- Help center: Tido also has a comprehensive knowledge base with articles, videos, and tutorials on a wide range of topics you can see below.
From Conversations to Conversions: Turn Customer Service Into Sales
Tidio is not just a chatbot platform. It's also a great marketing tool to help you turn your website visitors into loyal customers. Although it has minor drawbacks, like the limited nature of the free plan, it offers a wide range of robust capabilities that set it apart from its peers.
With Tidio, you can create personalized chatbots that engage your visitors with relevant messages and offers. You can also use live chat to provide exceptional customer service and answer any questions or concerns they might have. Plus, you can track and analyze your visitors' behavior and preferences to optimize your website and campaigns.
All of these features can help you generate more leads and increase sales through targeted and exceptional customer service. Tidio not only helps you start the conversation, but it also ensures that you end it with a conversion.
» Gain further momentum with some of the best conversion rate optimization apps
Tidio Review (2025): Pricing, Features, Support, & More!
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Custom Collections Builder: Create, Sort & Organize Shopify Collections
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CJdropshipping Review (2025): Pricing, Features, Support, & More!
The global dropshipping market is a potential goldmine, expected to hit $476.1 billion by 2026. For online retailers looking for opportunities to kickstart or grow their e-commerce dropshipping business, it's important to select the right app for your store. CJdropshipping is one such Shopify dropshipping app that enables merchants to access thousands of products from trustworthy suppliers worldwide. In this review, we delve into CJdropshipping and what it has to offer, so you can decide whether this dropshipping tool aligns with your business needs. Best for For e-commerce businesses seeking a hassle-free dropshipping experience, CJdropshipping is a reliable option. Whether you're starting out afresh or already own an established store, choosing this platform can help you find and sell products suitable to your niche and audience. CJdropshipping can source any product, even if it's not listed on their website. You don't have to worry about inventory, suppliers, or shipping as CJdropshipping has got you covered in all aspects. With diverse warehouse locations worldwide, including the USA, they shorten lead times and reduce costs to enable growth and profitability for your brand. ProsFree to useFaster shipping than other platformsAllocated your own personal agentImpressive product catalogFast processing timesProducts can be quality checkedWarehouses around the worldConsMay be somewhat overwhelming for beginnersUI is cluttered at times Overview of Features CJdropshipping offers an all-in-one e-commerce solution that can simplify the process of finding, selling, and shipping products to your customers. Here are some of the app's key features and functionalities: 1. Sourcing Sourcing is the process of finding and acquiring products for your online store. CJdropshipping makes sourcing easy and free for you. You can browse their impressive product catalog and choose from their wide range of niches and categories or post a sourcing request for any product you desire. With just a few clicks, you can offer unique and high-quality products to your customers without spending valuable time or money on research and negotiation. » Check out some more fantastic product-sourcing apps for Shopify 2. Global Warehouses CJdropshipping has warehouses all around the world, which includes countries like the USA, China, Germany, Thailand, and Indonesia. This allows you to economically and quickly ship your products to different parts of the world conveniently. CJdropshipping also provides free shipping for specific products and destinations. They have a thorough inventory management system in place for four kinds of product categories, including hot-selling products, POD products (Print on Demand), private inventory products, and customized packaging options. For instance, with private inventory products available in bulk for free storage at CJ's warehouses and the option to create your own unique POD designs with customized packaging, the possibilities are endless. Some of the products you can find on CJdropshipping are clothing, jewelry, electronics, home decor, pet supplies, and more. By utilizing CJdropshipping as your Shopify inventory management app, you can significantly improve sales by providing more choices for your customers. 3. Google Chrome Extension CJdropshipping has an exclusive solution for dropshippers wanting to manage their business with ease. They offer a Google Chrome extension that can be integrated into your browser, allowing you to import products from various platforms like 1688, Taobao, AliExpress, and Shopify in just a few clicks. When importing products, you have the option to easily modify essential details such as title, description, price, variants, and more. 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Plans & Pricing CJdropshipping caters to varying needs and budgets by offering four different pricing plans. All plans come with fundamental features such as 24/7 customer support, product sourcing, order fulfillment, and quality inspection. However, each plan has its own unique characteristics tailored to fit the chosen price point. Check out the specifics of each plan below: Free The CJdropshipping free plan allows users to utilize the platform and services without any cost. It allows for five daily sourcing requests, with free unlimited listing and order fulfillment with assistance. Plus, you can benefit from 24/7 support and quality inspection for your products. The free plan caters best to small businesses or beginners looking to test out the platform before investing in it further. Plus The Plus plan is a premium option that offers tremendous value to intermediate or growing businesses looking to grow their product selection and meet customer demands. For only $15.99 per month, you gain access to many great features that aren't in the free plan. With the Plus plan, you can source more products daily and access five VIP products from CJdropshipping's premium suppliers. You'll have the opportunity to get discounts up to 50% off on courses under $10 in CJ Academy and use two $3 coupons for orders over $10. » See our hand-picked choices of the best Shopify apps for growing stores Prime The Prime plan, priced at $19.99 per month, boasts an array of exclusive features and benefits unrivaled by other plans. You can source a greater quantity of products daily, access 10 VIP products and 15 recommended products with significant market potential, and receive a generous 50% discount on courses under $30 through the CJ Academy program. This comprehensive plan is tailor-made for established or larger businesses aspiring to reap the full advantages of CJdropshipping while optimizing their profits. Advanced With the advanced plan, you can enjoy exclusive benefits like 50 extra daily sourcing requests, acquiring access to 25 recommended products from CJdropshipping's highly-rated partners, and enrolling in top-quality courses for half price on CJ Academy orders under $100. This package costs just $59.99 per month—an ideal choice for complex businesses seeking greater flexibility in their dropshipping operations. Integrations CJdropshipping seamlessly integrates with all leading e-commerce platforms. This means you can manage your dropshipping business from a single dashboard, import products, track inventory, and synchronize orders with ease. Some of the most popular e-commerce platforms that CJdropshipping integrates with are: Shopify: If you're a beginner or an experienced e-commerce whizz, you can't go wrong with CJdropshipping's Shopify app. You can use CJdropshipping's Shopify app to access millions of products, automate order fulfillment, and enjoy fast shipping and tracking.WooCommerce: The most popular WordPress plugin for e-commerce. You can use CJdropshipping's WooCommerce plugin to import products from CJdropshipping to your WordPress site, sync orders and inventory, and customize your product pages.BigCommerce: This powerful e-commerce platform is packed with cutting-edge features and unbeatable scalability. With CJdropshipping's BigCommerce app, you'll be able to import products to your BigCommerce store in no time.Wix: A user-friendly website builder that lets you create stunning e-commerce sites. The integration with CJ's enables you to synchronize orders and track inventory directly from your Wix account.Squarespace: A beautiful and elegant website builder that offers e-commerce functionality. With CJdropshipping's simple integration into Squarespace, it's no sweat to import tons of products and sync orders in no time. Not only does CJdropshipping integrate with a variety of platforms but a multitude of apps and tools as well. Some of the most popular integrations include: Product research apps: BigSpy, SaleSource, SellerSprite, and moreMarketing apps: UpPromote, Growave, Gorgias, and othersListing & inventory management apps: For example, Dsers, Wholesale2B, and AutoDSPayment platforms: Like Payoneer, Wise, and RevolutStore design apps: These include GemPages, PageFly, and Debutify Usability CJdropshipping is a user-friendly tool designed to simplify e-commerce businesses. With its intuitive interface, navigating through different features and services is effortless. In addition, their Chrome extension and app make on-the-go order management seamless. The platform offers a high level of customization options for your products, prices, descriptions, and packaging based on your brand's identity and ensures integration with other popular e-commerce platforms such as Shopify or WooCommerce. CJdropshipping prioritizes providing an easy dropshipping experience by giving you personalized control over the entire process. Support When I had a question about a product, I was helped immediately and in a friendly manner. The employees were very well informed and were able to answer all my questions. They really went the extra mile to make sure I got the best solution for my issue. – Doggolove Shopify merchant CJdropshipping offers various forms of support and resources to help you with your dropshipping business. You can access the following options: Blogs: Their blogs offer the latest news, tips, and trends on dropshipping and e-commerce. Gain valuable insights by staying up to date with their content.Academy: You can enroll in their academy to learn more about dropshipping and e-commerce from their experts and instructors.Tutorials: You can watch their tutorials to learn how to use their platform and services effectively and efficiently.Help Center: The help center contains resources for dropshipping and e-commerce topics. You can browse frequently asked questions, guides, and articles to find answers and get helpful information.24/7 support: You can contact their support team via chat, email, phone, or Skype anytime you need assistance or have any issues or requests. Plus, selecting one of their plus, prime, or advanced plans will grant you access to a dedicated agent. Take the Easy Road With CJdropshipping Despite a cluttered and difficult-to-use user interface for those new to dropshipping, CJdropshipping boasts impressive features that make it an attractive option. With its capability to source products, customize them with your own branding, and ship them directly to customers while integrating with popular platforms like Shopify, WooCommerce, and Wix. By using CJdropshipping, you can save time and money on inventory management and logistics and focus on the marketing side of your business. And who doesn't love that? Unless, of course, you enjoy dealing with suppliers and shipping companies—which is not recommended for those who prefer an easier route.