Tidio Review (2025): Pricing, Features, Support, & More!
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Updated February 14, 2024.
Our team tests eCommerce apps and publishes reviews that are unbiased and not influenced by payments we receive from some of the app developers.
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According to a recent study, the amount of money consumers spend on retail purchases through chatbots is expected to reach $142 billion by 2024. That's a staggering increase from just $2.8 billion in 2019. Chatbots are not only convenient and cost-effective, but they also provide a personalized and engaging customer experience.
Providing excellent customer service is not always easy. Merchants face many challenges, such as a lack of time or human resources to promptly handle customer queries, language barriers, time zone differences, etc. That's why we decided to review one of the most popular chatbot tools on the market: Tidio.
Tidio is a chatbot and live chat platform that helps you communicate with your customers in real time, automate tasks, and personalize your interactions. We'll take you through the ins and outs of the app in this detailed review.
Best For
Tidio is the perfect app for any small to medium e-commerce store looking to improve customer service and increase sales. Whether you sell clothes, books, gadgets, or anything else, Tidio can help you connect with your customers and answer their questions in real time.
However, stores with high volumes of customer inquiries or those that sell complex products will benefit the most from the app. This is because Tidio allows you to automate your responses, create chatbots, and integrate with other tools like email marketing and CRM. This way, you can save time, reduce costs, improve customer satisfaction, and ultimately, increase sales.
Pros
- Easy-to-use UI
- No coding skills needed
- Wide range of AI-driven features
- Customizable chat widgets & chatbots
- Quick multilingual support
- More affordable than similar apps
Cons
- Limited Shopify app integrations
- Free plan has a limited number of chats
» Check out our selection of the best sales-boosting apps to see your sales soar
Overview of Features
Live Chat
Live chat is one of Tidio's core features. It allows you to respond to customers almost immediately to increase your sales. You can use live chat to collect customer data before the chat starts, see what customers are typing before they send messages, create a library of common answers for lightning-quick responses, and customize your chat widget to match your brand. You can also split your operators into departments so customers can reach the right person for their queries.
Shopify Order Management
If you run a Shopify store, you'll love this feature. Tidio lets you manage your orders during chats, provide product recommendations, and offer refunds without leaving the app. You can preview customers' shopping carts and review their order history, as shown in the image below. Tidio also serves as a discount generator app, issuing custom coupon codes to customers. These tools can help you reduce abandoned cart rates and increase customer loyalty.
Chatbots
Tidio's chatbots allow you to have fully automated customer service without any coding skills. You can use the visual chatbot builder to create your own chatbots or choose from 35+ templates for different scenarios. You can also use chatbots to collect customer data, send pop-up messages when customers abandon their cart, and conduct post-conversation surveys.
Tidio AI
Tidio AI can help you provide faster and smarter customer service. This feature comprises a set of advanced features that use artificial intelligence to enhance your chatbots and live chat. You can use the Reply Assistant to get suggested responses based on previous chats, the FAQ Wizard to create chatbots that answer common questions, and Smart Views to segment your visitors based on their behavior and preferences.
Ticketing
Ticketing is a feature that helps you track and prioritize customer queries. It can help you organize your customer service and avoid missing any important issues. You can tag customer queries with different labels, such as "urgent," "new," or "resolved." You can also add notes and create custom tags for your own convenience. Tidio takes the ticketing system one step further, allowing you to transform chats or emails into tickets in just a few clicks.
Multichannel Tool
The multichannel tool is a feature that helps you create a communication center by linking all your messaging channels into one platform. You can integrate Messenger, Instagram, Live Chat, and email with Tidio and respond to all your messages in one place. This way, you can save time, avoid switching between apps, and reach more customers on their preferred channels.
Analytics
Analytics is a feature that helps you measure and improve your customer service and sales, and Tidio functions as an excellent analytics app. It lets you see how your chatbots and operators are performing, how many conversions you are getting, and your customer satisfaction rate with your service. It also offers helpful suggestions on what you can do to improve. You can compare different metrics using charts and see how they change over time, helping you optimize your chat strategy to increase ROI.
» Don't forget to track your income & expenses with our top picks for the best profit-tracking apps
Plans & Pricing
Tidio offers a forever-free plan and three paid plans, which you can try for free for seven days. They also offer a 17% discount if you choose an annual plan.
Free
The Free plan is an excellent choice to get your small website started, with no commitment required. With this plan, you can access live chat, chatbots, email support, the ticketing system, desktop and mobile apps, visitor info, and JavaScript API. You can have up to 50 unique conversations with live chat and up to 100 users with chatbots. The Free plan best suits small businesses or hobbyists who want to try out the app.
Communicator
The Communicator plan is best for mid-sized teams that base customer support on live conversations. With this plan, you get unlimited conversations with live chat and up to five operators. You also get features such as team departments, analytics, live typing, viewed pages, a live visitors list, and more. The Communicator plan costs $19 per month per operator.
Chatbots
The Chatbots plan is a handy add-on with automations made for self-service. With this plan, you can create as many chatbots as you want and use them to automate tasks, answer questions, and collect data. You also get features such as over 35 chatbot templates, the visual chatbot editor, Zapier integration, and more. This plan starts at a monthly fee of $19 and is best suited for businesses that want to automate their customer service and increase conversions.
Tidio+
The Tidio+ plan is a solution for growing businesses looking for advanced features and dedicated support. With this plan, you get unlimited conversations with live chat and a custom number of operators. You can also access all features, including Tidio AI, FAQ wizard, Reply Assistant, Smart Views, and more. The Tidio+ plan starts at $329 per month and is best suited for businesses that want to get the most out of Tidio and optimize their chat strategy.
Integrations
Tidio offers a range of integrations that can help you connect your chatbot with your favorite tools. They can be divided into platform and app integrations.
Platform Integrations
Tidio integrates with all leading e-commerce platforms, so you can easily install Tidio on your website without any coding skills. Some of the 18 platforms that Tidio integrates with are:
- Shopify
- BigCommeerce
- WooCommerce
- Wix
- Magento
- WordPress
App Integrations
Tidio also integrates with 17 apps to enhance your chatbot's functionality and performance. Some of the most useful apps that Tidio integrates with are:
Usability
Tidio is one of the most user-friendly chatbot platforms on the market. You can set up your account and start chatting with your visitors in less than five minutes. As you can see below, the user interface is clean, intuitive, and easy to navigate. You can access all the features from the dashboard, such as chatbot templates, scenarios, settings, and analytics.
The tool offers a wide range of chatbot templates to suit different purposes and industries. You can also create your own chatbot scenarios without coding using the drag-and-drop editor. Tidio is reliable and fast, with minimal downtime or technical issues.
Support
Tidio is more than just a chat tool. It's also a support tool that offers various ways to help you get the most out of the product. You can rely on the Tidio team for assistance, whether a quick answer, a detailed explanation, or a custom solution.
Here are some of the support options they provide:
- Live chat support: Support staff typically respond within minutes on weekdays and are always friendly and helpful.
- Email support: They reply to your emails promptly and professionally every weekday.
- 24/7 emergency phone support: They have a round-the-clock hotline in case you need immediate assistance.
- Customer success manager: A dedicated member of the Tidio team will guide you through the best practices and help you grow your business.
- Implementation specialist: They offer custom setup and integration for bigger teams or complex projects.
- Training sessions: You and your team have access to training on how to get the best out of Tidio.
- Chatbot building assistance: They can help you set up the bots for your specific needs and goals.
- Blog, case studies, and comparison articles: You can read helpful tips on chat, marketing, and e-commerce, gain inspiration from other businesses, and explore how Tidio compares to the competition.
- Help center: Tido also has a comprehensive knowledge base with articles, videos, and tutorials on a wide range of topics you can see below.
From Conversations to Conversions: Turn Customer Service Into Sales
Tidio is not just a chatbot platform. It's also a great marketing tool to help you turn your website visitors into loyal customers. Although it has minor drawbacks, like the limited nature of the free plan, it offers a wide range of robust capabilities that set it apart from its peers.
With Tidio, you can create personalized chatbots that engage your visitors with relevant messages and offers. You can also use live chat to provide exceptional customer service and answer any questions or concerns they might have. Plus, you can track and analyze your visitors' behavior and preferences to optimize your website and campaigns.
All of these features can help you generate more leads and increase sales through targeted and exceptional customer service. Tidio not only helps you start the conversation, but it also ensures that you end it with a conversion.
» Gain further momentum with some of the best conversion rate optimization apps
Tidio Review (2025): Pricing, Features, Support, & More!
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EPROLO Review (2025)—Best Free Dropshipping App For Shopify?
EPROLO is a forever-free dropshipping and branding platform for Shopify and other e-commerce platforms. The brand has been in the business since 2015 and has since garnered over 300,000 users and fulfilled more than 30 million orders. EPROLO also offers its users over 300,000 products. You only need to devote time to selling as they are responsible for every aspect of order fulfillment, from quality control to product sourcing, packaging, warehousing, and shipping. ProsBranding project (custom packaging, labels, hangtags, scotch tape)Provides worldwide shippingTotally freeSimple and easy to useOffers a wide range of productsFast shipping options availableProvides good customer supportCons 24/7 customers service is not availableDoesn't offer 1-day shipping What Is EPROLO? EPROLO is a dropshipping app that enables online store owners to source and import products directly from manufacturers in China. With EPROLO, users have access to a wide range of products at competitive prices, and they can customize and brand their products before importing them into their online store. The app streamlines the entire process of managing a dropshipping business, from product sourcing to order fulfillment, and provides a range of tools to help users manage their inventory, track their orders, and optimize their store for better conversions. What Is It Best for? This app is best for dropshippers who are on a limited budget but still want the services of a dropshipping service. EPROLO will also work best for people who want to ship globally and not just in the United States. It provides a one-stop solution for online businesses to source, stock, and ship products directly to customers without the hassle of managing inventory or shipping logistics. EPROLO Pricing Plans The free plan includes access to all of EPROLO's features, including unlimited orders, products, and storage. However, there is a limit of 150 products for each order and 300 product imports per month. Additionally, the Free plan has a longer processing time of up to 12 days and does not include premium customer support. Free plan: Comes with a limit of 150 products for each order and 300 product imports per month.Junior membership: Faster delivery and no product limits.Senior membership: Access all the premium features EPROLO offers. Integrations EPROLO integrates with the following platforms: AliExpress WooCommerce Shopify eBay EPROLO has also developed a free-to-use website for print-on-demand store owners called Inkedjoy. Inkedjoy can be integrated with Shopify, ETSY, and Woocommerce, and it's one of the important features of EPROLO. Features 1. Product Sourcing EPROLO features 10 dropship product categories and 107 subcategories. They have a product sourcing team that is constantly searching for new and trending products to satisfy current online demands. 2. Inventory Management With this service, you don't need to store products; EPROLO's inventory management feature helps reduce the cost of inventory. The brand has more than 26+ warehouses around the world. 3. Branding Project EPROLO's dropshipping services include providing custom packaging for dropshippers after they've placed a certain number of orders. Branding Project by EPROLO helps store owners build their own brands by providing custom packaging, labels, hangtags as well as scotch tape. 4. Global Shipping This app offers numerous delivery methods with varying shipping costs and times. In nations like Australia, the United States, EU countries, Japan, and others, EPROLO offers its express shipping channel. And due to this, they're able to reduce shipping times to 5 to 8 days. Usability The app is, in short, very easy to use. Individuals need only install the app to their e-commerce platform and then start importing products. EPROLO is designed to be easy to use for dropshipping businesses. The app is user-friendly and intuitive, allowing users to easily find products, import them to their store, and manage their orders. The platform also provides tools for product customization, including the ability to add custom logos and packaging. Additionally, EPROLO offers features such as bulk order fulfillment and real-time order tracking to streamline the fulfillment process. Support EPROLO offers 24/7 customer support. This is through the help center, live chat, frequently asked questions, and email. Their support team is available 24/7 to assist with any questions or issues that users may have. They also offer a comprehensive help center with articles and guides to help users get started and troubleshoot common issues. EPROLO's customer support is known for being responsive, helpful, and efficient in resolving user queries. Dropshipping and Branding on Another Level EPROLO is great for dropshippers who are looking for a free dropshipping service that allows them to focus on their core business practices yet offers similar functions to paid services. Its user-friendly interface, competitive pricing, and fast shipping times make it a popular choice among e-commerce store owners.
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UpPromote Review (2025): Pricing, Features, Integrations, & More!
The global affiliate marketing industry is worth more than $17 billion, with 20% of brand marketers reporting that affiliate marketing is their leading customer acquisition channel. What exactly is affiliate marketing? It's a performance-based marketing strategy where the online retailer pays a partner—or affiliate—a commission for driving traffic or sales to their store. But starting and running an affiliate program is not a simple task. Business owners have to find the right affiliates, monitor and track their performance, manage complicated commission payments, and more. UpPromote is one of Shopify's top apps for affiliate marketing, providing a selection of tools and features to help e-commerce merchants start and manage effective affiliate marketing campaigns. Our review includes a description of UpPromote's features, benefits and shortcomings, pricing structure, and other info to help you decide whether this is an app worth investing in for your e-commerce store. » Sales-boosting tools come in various forms. Check out some more leading sales apps Best For UpPromote is a useful app for any Shopify store owner looking to launch or run an affiliate marketing program. It's suitable for most types of retail and small, medium, and large businesses alike, as it has a variety of customization options. UpPromote also has several plans to choose from, so you can get the services you need to suit the size and complexity of your affiliate program. ProsRobust analytics toolsIntegration with major e-commerce platformsCustomizable affiliate campaignsUser-friendly interfaceConsHigher pricing than some competitorsFree plan is limited What's more, the Enterprise Package can be tailored to your exact needs, but you'll first need to get in contact with the UpPromote team to discuss the logistics and pricing. Overview of Features Affiliate Recruitment To find affiliates, UpPromote uses a referral link creation tool and an affiliate referral form that you can tailor to your needs. They also boast the UpPromote Marketplace, providing a community of affiliates who can be contacted directly to sign up for the program. With the app, you can also effortlessly create a customizable rewards and discounts system to encourage customer referrals. Campaign Customization You can use UpPromote to easily customize your marketing program to suit your requirements. Choose from a variety of themes, visuals, content, and targeting choices to make your campaigns unique. What's more, the registration page, affiliate account, email templates, affiliate links, and promotional resources can all be customized. You can even run A/B testing using UpPromote to find the campaign variants that work best. Campaign Management UpPromote's campaign management function makes it simple for users to control their affiliate marketing programs. Users can select commission rates, create various coupons and links, and monitor the effectiveness of their campaigns in real time. The platform offers email and in-app chat for communicating with affiliates and distributing marketing materials to them. It also provides tools for automating campaign tasks and processes. Rewards & Payments Programs Merchants can encourage their affiliates to maximize their marketing efforts thanks to UpPromote's rewards scheme. To motivate affiliates to work more and earn more, the program offers various reward categories, including bonuses and gifts, depending on performance and sales. The commission structure can be calculated and implemented automatically, and you can also pay affiliates automatically through PayPal using a personal or business PayPal account. Analytics Tools You can track your team's performance and make strategic decisions with UpPromote's robust analytics and reporting tools. You can easily see how your team is doing and pinpoint areas for development with the help of in-depth data on clicks, orders, sales, and commission. Additionally, you can quickly check the top performers and most frequently recommended products thanks to the report's convenient visuals and graphs. » Take a look at these great analytics apps if you want further business insights Plans & Pricing To meet the demands of different businesses, UpPromote has four distinct pricing tiers, with one free plan and three paid plans to choose from. UpPromote offers a 14-day free trial and a 17% discount on annual subscriptions. Free The Free Plan comes with configurable affiliate signup forms, tracking via affiliate links or coupons, automatic email templates, marketplace listing, analytics, and multilingual support.Growth The Growth Plan offers tools for turning customers into affiliates, discovering affiliates on the market, managing several programs, receiving payments using store credit, and chatting with affiliates. Professional The Professional Plan has features like multi-level marketing, product analytics, auto-generating coupons, auto-tier commission, and more than 10 other features. Enterprise The Enterprise Plan offers unlimited referrals, multi-store support, Partial.ly integration, and custom development, in addition to everything in the Pro plan. Integrations The app integrates with several popular platforms and apps, including: PayPal: With PayPal, you can pay affiliates directly and automatically.Partial.ly: This integration allows you to easily track orders that have been partially paid.Email Services: You can sync your affiliate list with your Klaviyo, MailChimp, or Omnisend account for more effective email marketing campaigns.Subscription Order Services: You can track your subscriptions more efficiently from Appstle Subscriptions, Recharge, or Bold Subscriptions.Shopify Apps: These include EPROLO, GemPages, PageFly, ReConvert, Transcy, TinyIMG, SEO Booster, AVADA, and several others. Usability On the whole, UpPromote is flexible and user-friendly, with an intuitive and easy-to-navigate interface. It interacts well with well-known platforms, payment systems, and apps. Setup was a breeze for us, taking only a few minutes. What helped the installation and setup process was well-structured onboarding tools and a checklist to get started. No coding or specialized tech knowledge is needed for the setup and use of the app. One point to consider is that there are a wide variety of settings to choose from, so it might be a slight learning curve for those who are new to affiliate marketing. Support The support offered by UpPromote is substantial and definitely met our needs as new users of the app. There is 24/7 live chat support, although there may be a waiting time. Having said this, the Enterprise Plan comes with prioritized support, so customer service is almost immediate. In addition to this, UpPromote offers a sizeable resource library that includes articles, blogs, and video tutorials. There is also a YouTube channel with instructional videos and a dedicated Facebook community. Up Your Marketing Game With UpPromote With a variety of features, integrations, and pricing options to fit businesses of all sizes, UpPromote is a potent affiliate marketing management tool. It's a fantastic solution for stores trying to grow their affiliate programs because it has easily configurable and manageable campaigns, extensive customization options, and in-depth analytics. The platform's usability and feature set make it a good option for businesses looking to step up their marketing game, but you may want to consider opting for a paid plan to get the most out of the app. » Looking for more ways to rev up your marketing? Take a look at these top marketing apps
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Simple Sample Data—Test Data Solution for Shopify Dev Stores
Generating sample data for your Shopify store is essential to ensure everything is running smoothly before launch. Without an extensive list of test data, your visitors could have a less-than-ideal experience. The more data you have to analyze the better, but generating large quantities of test data can be a long and tedious task when done manually. Even with Shopify's development store, you're limited to only using free or partnered apps, and you'll need to manually add each item and collection. Simple Sample Data is an app by Egnition that makes generating sample data as easy as a single click. The app can be used on both development stores and paid stores, where it will generate products with images, orders, customers, and smart and custom collections. ProsFree and paid versions availableSingle-click data generationCompatible with dev and paid storesOutstanding customer supportConsFree version only available for dev stores Who is Simple Sample Data Best for? Whether you're a website designer working on a new theme or store and need dummy data to run tests, or an app/theme developer who is tired of constantly manually importing CSV files into each new project, Simple Sample Data can help you: Add custom products and collectionsGenerate dummy ordersTest run your theme/app for issues before launchDelete test data with a single click Pricing Simple Sample Data has only two pricing options: a free version and a single, paid version. Both plans include all the features of the app and are only limited by where you can use them. Free PlanPrice: FreeFeatures: Access to allStore type: Only dev storesPaid PlanPrice: $0.99 (once-off)Features: Access to allStore type: Dev and paid stores Features Simple Sample Data was created to save developers and online store owners time by quickly and automatically generating test data for products, collections, and orders, thus saving time and effort. 3 Data Themes Three data themes that include images and full details are available to use which make development stores look and feel real. Clothing and brand products: Supports products with multiple variantsPaintings: Supports single product variantsToys and novelties: Supports single variant products. Streamlined Data Generation With a single click, Simple Sample Data will populate your store with test products, collections, and customers without the need to import CSV files manually. Once you're happy with your test, the data can be removed with another single click. Custom Options The app gives you full customization of the data that you wish to produce. You can choose to populate all the data, or simply generate customers, products and collections, or add orders. Furthermore, you can change the theme and customize your collections. Ease of Use Simple Sample Data is one of the easiest ways to generate test data for your online store. Because you don't need to upload CSV files, you will save valuable time. With a single click to generate or delete data, you don't need to be a developing expert to get the most out of this app. Although the app is relatively new, which limits the available reviews, Simple Sample Data still holds a 5-star rating on the Shopify app store. Customer Support Egnition is well known for their outstanding customer support, and have been praised time and time again. The Egnition team offers a 24/7 hour support channel, 365 days a year. To reach them you can simply make use of the dedicated support icon on each of their apps, or email them at [email protected]. Egnition apps are constantly updated as the team takes note of customer responses and takes measures to improve quality, usability, and customer satisfaction. Bottom Line: Is Simple Sample Data Worth It? If you're an app or store developer, or simply test running a new theme or online store, manually adding sample data can burn through your valuable time. Simple Sample Data takes all this work and turns it into a single click, thus providing you with extensive sample data, with little to no effort. Available both on the Shopify development store and paid stores, this app is a no-brainer.