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Tidio Review (2024): Pricing, Features, Support, & More!

Elijah Adebayo - Writer for KeepShoppers
By Elijah Adebayo
Kirsty Macdougall - Editor for KeepShoppers
Edited by Kirsty Macdougall
Romi Hector
Fact-check by Romi Hector

Updated February 14, 2024.

Our team tests eCommerce apps and publishes reviews that are unbiased and not influenced by payments we receive from some of the app developers.

Tidio Review Cover Image

According to a recent study, the amount of money consumers spend on retail purchases through chatbots is expected to reach $142 billion by 2024. That's a staggering increase from just $2.8 billion in 2019. Chatbots are not only convenient and cost-effective, but they also provide a personalized and engaging customer experience.

Providing excellent customer service is not always easy. Merchants face many challenges, such as a lack of time or human resources to promptly handle customer queries, language barriers, time zone differences, etc. That's why we decided to review one of the most popular chatbot tools on the market: Tidio.

Tidio is a chatbot and live chat platform that helps you communicate with your customers in real time, automate tasks, and personalize your interactions. We'll take you through the ins and outs of the app in this detailed review.

Tidio

4.7/5(1,703 reviews)




Best For

Tidio is the perfect app for any small to medium e-commerce store looking to improve customer service and increase sales. Whether you sell clothes, books, gadgets, or anything else, Tidio can help you connect with your customers and answer their questions in real time.

However, stores with high volumes of customer inquiries or those that sell complex products will benefit the most from the app. This is because Tidio allows you to automate your responses, create chatbots, and integrate with other tools like email marketing and CRM. This way, you can save time, reduce costs, improve customer satisfaction, and ultimately, increase sales.

Pros


  • Easy-to-use UI
  • No coding skills needed
  • Wide range of AI-driven features
  • Customizable chat widgets & chatbots
  • Quick multilingual support
  • More affordable than similar apps

Cons


  • Limited Shopify app integrations
  • Free plan has a limited number of chats

» Check out our selection of the best sales-boosting apps to see your sales soar

Overview of Features



Live Chat

Live chat is one of Tidio's core features. It allows you to respond to customers almost immediately to increase your sales. You can use live chat to collect customer data before the chat starts, see what customers are typing before they send messages, create a library of common answers for lightning-quick responses, and customize your chat widget to match your brand. You can also split your operators into departments so customers can reach the right person for their queries.

Shopify Order Management

If you run a Shopify store, you'll love this feature. Tidio lets you manage your orders during chats, provide product recommendations, and offer refunds without leaving the app. You can preview customers' shopping carts and review their order history, as shown in the image below. Tidio also serves as a discount generator app, issuing custom coupon codes to customers. These tools can help you reduce abandoned cart rates and increase customer loyalty.

Tidio's visitor monitoring dashboard


Chatbots

Tidio's chatbots allow you to have fully automated customer service without any coding skills. You can use the visual chatbot builder to create your own chatbots or choose from 35+ templates for different scenarios. You can also use chatbots to collect customer data, send pop-up messages when customers abandon their cart, and conduct post-conversation surveys.

Tidio AI

Tidio AI can help you provide faster and smarter customer service. This feature comprises a set of advanced features that use artificial intelligence to enhance your chatbots and live chat. You can use the Reply Assistant to get suggested responses based on previous chats, the FAQ Wizard to create chatbots that answer common questions, and Smart Views to segment your visitors based on their behavior and preferences.

Ticketing

Ticketing is a feature that helps you track and prioritize customer queries. It can help you organize your customer service and avoid missing any important issues. You can tag customer queries with different labels, such as "urgent," "new," or "resolved." You can also add notes and create custom tags for your own convenience. Tidio takes the ticketing system one step further, allowing you to transform chats or emails into tickets in just a few clicks.

Multichannel Tool

The multichannel tool is a feature that helps you create a communication center by linking all your messaging channels into one platform. You can integrate Messenger, Instagram, Live Chat, and email with Tidio and respond to all your messages in one place. This way, you can save time, avoid switching between apps, and reach more customers on their preferred channels.

Analytics

Tidio's analytics dashboard showing various metrics and graphs


Analytics is a feature that helps you measure and improve your customer service and sales, and Tidio functions as an excellent analytics app. It lets you see how your chatbots and operators are performing, how many conversions you are getting, and your customer satisfaction rate with your service. It also offers helpful suggestions on what you can do to improve. You can compare different metrics using charts and see how they change over time, helping you optimize your chat strategy to increase ROI.

» Don't forget to track your income & expenses with our top picks for the best profit-tracking apps

Plans & Pricing

Tidio offers a forever-free plan and three paid plans, which you can try for free for seven days. They also offer a 17% discount if you choose an annual plan.

Tidio Plans & Pricing


Free

The Free plan is an excellent choice to get your small website started, with no commitment required. With this plan, you can access live chat, chatbots, email support, the ticketing system, desktop and mobile apps, visitor info, and JavaScript API. You can have up to 50 unique conversations with live chat and up to 100 users with chatbots. The Free plan best suits small businesses or hobbyists who want to try out the app.

Communicator

The Communicator plan is best for mid-sized teams that base customer support on live conversations. With this plan, you get unlimited conversations with live chat and up to five operators. You also get features such as team departments, analytics, live typing, viewed pages, a live visitors list, and more. The Communicator plan costs $19 per month per operator.

Chatbots

The Chatbots plan is a handy add-on with automations made for self-service. With this plan, you can create as many chatbots as you want and use them to automate tasks, answer questions, and collect data. You also get features such as over 35 chatbot templates, the visual chatbot editor, Zapier integration, and more. This plan starts at a monthly fee of $19 and is best suited for businesses that want to automate their customer service and increase conversions.

Tidio+

The Tidio+ plan is a solution for growing businesses looking for advanced features and dedicated support. With this plan, you get unlimited conversations with live chat and a custom number of operators. You can also access all features, including Tidio AI, FAQ wizard, Reply Assistant, Smart Views, and more. The Tidio+ plan starts at $329 per month and is best suited for businesses that want to get the most out of Tidio and optimize their chat strategy.

Tidio

4.7/5(1,703 reviews)




Integrations

Tidio offers a range of integrations that can help you connect your chatbot with your favorite tools. They can be divided into platform and app integrations.

Platform Integrations

Tidio integrates with all leading e-commerce platforms, so you can easily install Tidio on your website without any coding skills. Some of the 18 platforms that Tidio integrates with are:

  • Shopify
  • BigCommeerce
  • WooCommerce
  • Wix
  • Magento
  • WordPress

App Integrations

Tidio also integrates with 17 apps to enhance your chatbot's functionality and performance. Some of the most useful apps that Tidio integrates with are:

Usability

Tidio is one of the most user-friendly chatbot platforms on the market. You can set up your account and start chatting with your visitors in less than five minutes. As you can see below, the user interface is clean, intuitive, and easy to navigate. You can access all the features from the dashboard, such as chatbot templates, scenarios, settings, and analytics.

Tidio User Interface


The tool offers a wide range of chatbot templates to suit different purposes and industries. You can also create your own chatbot scenarios without coding using the drag-and-drop editor. Tidio is reliable and fast, with minimal downtime or technical issues.

Support

Tidio is more than just a chat tool. It's also a support tool that offers various ways to help you get the most out of the product. You can rely on the Tidio team for assistance, whether a quick answer, a detailed explanation, or a custom solution.

Here are some of the support options they provide:

  • Live chat support: Support staff typically respond within minutes on weekdays and are always friendly and helpful.
  • Email support: They reply to your emails promptly and professionally every weekday.
  • 24/7 emergency phone support: They have a round-the-clock hotline in case you need immediate assistance.
  • Customer success manager: A dedicated member of the Tidio team will guide you through the best practices and help you grow your business.
  • Implementation specialist: They offer custom setup and integration for bigger teams or complex projects.
  • Training sessions: You and your team have access to training on how to get the best out of Tidio.
  • Chatbot building assistance: They can help you set up the bots for your specific needs and goals.
  • Blog, case studies, and comparison articles: You can read helpful tips on chat, marketing, and e-commerce, gain inspiration from other businesses, and explore how Tidio compares to the competition.
  • Help center: Tido also has a comprehensive knowledge base with articles, videos, and tutorials on a wide range of topics you can see below.
Tidio Help Center


From Conversations to Conversions: Turn Customer Service Into Sales

Tidio is not just a chatbot platform. It's also a great marketing tool to help you turn your website visitors into loyal customers. Although it has minor drawbacks, like the limited nature of the free plan, it offers a wide range of robust capabilities that set it apart from its peers.

With Tidio, you can create personalized chatbots that engage your visitors with relevant messages and offers. You can also use live chat to provide exceptional customer service and answer any questions or concerns they might have. Plus, you can track and analyze your visitors' behavior and preferences to optimize your website and campaigns.

All of these features can help you generate more leads and increase sales through targeted and exceptional customer service. Tidio not only helps you start the conversation, but it also ensures that you end it with a conversion.

» Gain further momentum with some of the best conversion rate optimization apps

Tidio

4.7/5(1,703 reviews)



Tidio Review (2024): Pricing, Features, Support, & More!

Recommended Reviews

Loox Review—Pricing, Integrations, and More!

Loox is a reviews app that allows e-commerce brands to gather user-generated photos and reviews from customers. The app can be used for any type of online store that permits customers to give their reviews. Customers can give plain star ratings via the app for a product they purchased, as well as take photos of themselves using it. Loox also makes it easy for Shopify brands to import their product reviews from other platforms on the web, like Amazon and AliExpress reviews. What Is Loox? Loox Product Reviews & Photos is a popular product review app for e-commerce businesses. It allows online store owners to easily collect and display customer reviews, including photos and videos, to build social proof and trust with potential customers. The app integrates with major e-commerce platforms such as Shopify, Magento, and BigCommerce, making it easy for businesses to manage their product reviews and boost their conversion rates. Loox also offers features such as review request emails, customizable review widgets, and analytics to help businesses gather valuable feedback and insights. Best for The Loox app is best for newbie and professional Shopify sellers alike who seek a seamless and automated way to gather user-generated reviews to build trust and credibility in their niche. Loox is best for e-commerce businesses that want to showcase user-generated content (UGC) in the form of photo reviews on their website, social media, and other marketing channels. It helps to increase social proof and build trust with potential customers, ultimately leading to higher conversions and sales. Additionally, Loox offers features like product review requests, discounts for photo reviews, and integrations with popular e-commerce platforms to make the process of collecting and displaying reviews seamless. ProsUnique feature that gives discounts to customers that review nicelyMany integrations that optimize your store as well as provide a seamless experienceProvides ample automationBoosts order value through the use of social proofConsLoox doesn't offer a free planYou need to purchase a professional plan to access all features Loox Pricing Plans Loox provides users with dynamic pricing options. This means that you won't have to pay additional fees if you only send a limited amount of review requests every month, and they offer a 14-day free trial that allows you to test the app before choosing a paid plan. Here's the app's pricing structure, billed monthly: Basic Plan: 100 monthly review requests for $9.99.Advanced Plan: 500 monthly review requests for $29.99.Pro Plan: 1500 monthly review requests for $59.99.Enterprise Plan: 10,000 monthly review requests for $99.99. If you need more review request emails in a month beyond what all plans available offer, Loox accommodates this. 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Highly Optimized for Shopify: Loox is optimized for use on any Shopify theme, as well as mobile, and it is extremely responsive.Automated Email Review Reminders: Every review request is sent automatically. So it offers a hands-off approach while the reviews pile up. Branded Emails: All emails have your store's logo, custom text and subject, and your brand's name. Fully Customizable: You can set the email widget color, placement, size, and timings. Moderation: Loox gives you control over which reviews show up on your website. Give Discounts to Reviewers: You can give customers custom discounts for including a product visual in their reviews. Inline SEO: Loox allows you to display reviews and ratings on search engines with rich snippet integrations. Social Media Sharing: You can share customer reviews on your social media pages via Loox. Happy Customers Page: You can display all your satisfied customers' feedback on one page.Rating-Widget: Simple widget that shows star ratings and reviews on your product pages.Cross-Sell/Upsell: You can integrate product suggestions in your review request emails. Supports Multiple Languages: Available in English, Turkish, French, Spanish, Portuguese, Italian, German, and Dutch. Usability Loox is easy to use—most steps, like importing reviews from other platforms or installation, require one click. It has a well-designed interface that is intuitive and straightforward, making it easy for users to navigate and find the features they need. The app seamlessly integrates with your Shopify store, making it simple to install and set up. Once installed, Loox automatically sends review request emails to customers, and the reviews can be displayed on your website in just a few clicks. Support Loox offers customer support through email, live chat, and phone. 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Core Web Vitals Booster By Speedien—Improved SEO and Page Speed for Shopify Stores

There are many different aspects that contribute to a website's overall SEO quality. Improving your Google discoverability takes more than just high-performing keywords placed strategically—you have to consider your site's page speed too. Websites and pages that have slow load times will be flagged by the Google Search Console, lowering your authority and making it less likely that potential customers will discover your store. Thankfully, you can improve your site's load speed without having detailed knowledge and experience in coding. If you'd like to start taking steps to improve your site's load speed, look no further than Core Web Vitals Booster, a Shopify app developed by Speedien. ProsNo coding experience requiredIntelligent Javascript loading24/7 supportLots of popular app integrationsWorks for desktop and mobile devicesConsCan take time to see resultsSome users may have compatibility issues What Is Core Web Vitals Booster Best For? Most Shopify sellers improve their loading speeds by optimizing the size of their images—or other similar tactics—without realizing the negative impact of having multiple different Shopify apps interfering with your store's code and slowing the process down. Although Speedien's app optimizes your images and backend code, Core Web Vitals Booster excels in deferring third-party scripts and apps from activating until they're required, letting Google load the important stuff first. It works with all the most commonly used apps and even provides daily speed reports to allow you complete monitoring control. The cloud-based caching also helps you to quickly implement your frontend code. » Learn the basics of optimizing a slow-loading Shopify store Overview of Features Core Web Vitals Booster is loaded with features to help improve page loading speeds. These include but are not limited to; Cloud-based caching: Frontend code is delivered using cloud-based cache for improved time to first byte (TTFB).Global CDN compatibility: Global CDN, HTTP/2 Compatibility, including GZIP and Brotil compression. This can help enhance an online store's scalability and increase global reach by handling high levels of traffic during peak times.HTML & CSS optimization: Advanced HTML optimization, critical path CSS generation, script optimization for increased SEO ranking, and improved site performance, especially on mobile devices.Image optimization: Responsive image sizing, lazy loading, and automatic WebP conversion.JS optimization: Progressive loading of third-party scripts to minimize impact on page speed.Daily speed reports: Daily report of core web vitals including alerts if the vitals change drastically. Plans & Pricing Speedien's app only offers one pricing plan at $9/month but allows a 7-day free trial to try out the service before committing to anything. This ensures you get all the features and 24/7 customer support you need without spending a fortune on premium pricing plans. Other useful features included in the plan are: Automatic theme optimizationUnlimited image optimizationUnlimited pageviewsCritical CSS generationCSS lazyloading Integrations The app integrates with a number of different platforms and plugins, and can help with Facebook pixel speed optimization, Klaviyo speed optimization, Google Analytics / Tag Manager speed optimization, and intelligent Javascript loading for Shopify apps. It can also help with live chat optimization provided your store has that functionality. Core Web Vitals Booster integrates with three of the best CMS providers i.e. WooCommerce, WordPress, and Shopify. Usability Core Web Vitals Booster is relatively straightforward to use. E-commerce merchants must simply enter their domain name and a preview domain will be generated so all the optimizations can be viewed before going live. Once you're happy with the changes, point your domain name to the CDN IP and the optimizations will take effect for increased page loading speed and improved site performance. Support Speedien offers 24/7 support for any queries that you may have while using the app. The quickest way to reach them is via e-mail [email protected] but there is also an FAQ section on their website which can help with common issues. A Vital Organ For Shopify Stores? Not only can poor page speed hurt your SEO rankings and discoverability, but it's also sure to annoy and chase away potential customers. And while optimizing your images or preloading pages can speed your site up, it won't help you get around the inevitable lag of accumulating necessary apps. Instead of spending time and effort trying to code your way out of a bogged-down store, let an efficient service like Core Web Vitals Booster by Speedien do the work for you. We found that most users will see an improvement in site performance almost immediately and while some users may experience slight compatibility issues, the 24/7 support team is there to help and resolve issues quickly and efficiently.

Reputon Customer Reviews App: Social Proof for Shopify Stores

There is no better marketing technique than social proof. When customers are deciding whether or not to purchase an item, the first thing they do is judge the state of that product's reviews on Google and different social media platforms. If your products have little to no customer reviews—or if the reviews are bad—you might as well give up hope of selling it. That's where a service like Customer Reviews Collector by Reputon can come in handy. Read on to learn more. How Customer Reviews Collector Can Help You Collect Reviews Automatically The app will automatically email a review request survey to a customer once they've received an item. If the survey result is positive, then the customer will be redirected to a reviews site of your choice—Google, Yelp, Facebook, and many more! You can even personalize these emails with your logo, text, and discount offers to persuade customers to leave reviews. Reduce Negative Reviews If the customer survey is filled out negatively, then instead of directing the customer to a reviews site, they will be redirected straight to a customer feedback form in order to contact you directly so that you can attempt to fix their issue without a negative review bringing your ratings down. Boost SEO Having many impressive customer reviews with few negative ones is great for discoverability by Google, which can increase traffic to your store and inevitable sales. Email Stat Tracking Reputon's built-in statistics will track the efficiency of your review request emails to help you fine-tune your process to enhance their benefit. Pricing All pricing plans are billed once a month in USD: Free Plan Offers all the essential features, such as: 50 emails/monthMultiple review linksCustom email templates Light Plan $9.99/month This plan offers all the features of the free plan, as well as: 150 emails/monthImport from CSVMore email templatesOption to skip POS orders Standard Plan $24.99/month This plan offers all the features of the previous plans, as well as: 500 emails/monthEmail blacklistEmail triggers for delivered and tagged orders Advanced Plan $49.99/month This plan offers all the features of the previous plans, as well as: 1,500 emails/monthAftership integrationVIP customer support Final Verdict: Should You Use Reputon Customer Reviews Collector? Developing a solid review profile with good online ratings is essential for the success of your Shopify store, and manually emailing every customer is too time-consuming. An effective automation app like Reputon's Customer Reviews Collector can leverage this amazing strategy without you having to lift a finger. But don't just take our word for it; hundreds of Shopify sellers have reviewed this app on the Shopify app store and given it an overall rating of 4.8 stars. If you'd like to learn more, visit their website or head directly to their Shopify app store page.