Tidio Review (2025): Pricing, Features, Support, & More!



Updated February 14, 2024.
Our team tests eCommerce apps and publishes reviews that are unbiased and not influenced by payments we receive from some of the app developers.

According to a recent study, the amount of money consumers spend on retail purchases through chatbots is expected to reach $142 billion by 2024. That's a staggering increase from just $2.8 billion in 2019. Chatbots are not only convenient and cost-effective, but they also provide a personalized and engaging customer experience.
Providing excellent customer service is not always easy. Merchants face many challenges, such as a lack of time or human resources to promptly handle customer queries, language barriers, time zone differences, etc. That's why we decided to review one of the most popular chatbot tools on the market: Tidio.
Tidio is a chatbot and live chat platform that helps you communicate with your customers in real time, automate tasks, and personalize your interactions. We'll take you through the ins and outs of the app in this detailed review.
Best For
Tidio is the perfect app for any small to medium e-commerce store looking to improve customer service and increase sales. Whether you sell clothes, books, gadgets, or anything else, Tidio can help you connect with your customers and answer their questions in real time.
However, stores with high volumes of customer inquiries or those that sell complex products will benefit the most from the app. This is because Tidio allows you to automate your responses, create chatbots, and integrate with other tools like email marketing and CRM. This way, you can save time, reduce costs, improve customer satisfaction, and ultimately, increase sales.
Pros
- Easy-to-use UI
- No coding skills needed
- Wide range of AI-driven features
- Customizable chat widgets & chatbots
- Quick multilingual support
- More affordable than similar apps
Cons
- Limited Shopify app integrations
- Free plan has a limited number of chats
» Check out our selection of the best sales-boosting apps to see your sales soar
Overview of Features
Live Chat
Live chat is one of Tidio's core features. It allows you to respond to customers almost immediately to increase your sales. You can use live chat to collect customer data before the chat starts, see what customers are typing before they send messages, create a library of common answers for lightning-quick responses, and customize your chat widget to match your brand. You can also split your operators into departments so customers can reach the right person for their queries.
Shopify Order Management
If you run a Shopify store, you'll love this feature. Tidio lets you manage your orders during chats, provide product recommendations, and offer refunds without leaving the app. You can preview customers' shopping carts and review their order history, as shown in the image below. Tidio also serves as a discount generator app, issuing custom coupon codes to customers. These tools can help you reduce abandoned cart rates and increase customer loyalty.
Chatbots
Tidio's chatbots allow you to have fully automated customer service without any coding skills. You can use the visual chatbot builder to create your own chatbots or choose from 35+ templates for different scenarios. You can also use chatbots to collect customer data, send pop-up messages when customers abandon their cart, and conduct post-conversation surveys.
Tidio AI
Tidio AI can help you provide faster and smarter customer service. This feature comprises a set of advanced features that use artificial intelligence to enhance your chatbots and live chat. You can use the Reply Assistant to get suggested responses based on previous chats, the FAQ Wizard to create chatbots that answer common questions, and Smart Views to segment your visitors based on their behavior and preferences.
Ticketing
Ticketing is a feature that helps you track and prioritize customer queries. It can help you organize your customer service and avoid missing any important issues. You can tag customer queries with different labels, such as "urgent," "new," or "resolved." You can also add notes and create custom tags for your own convenience. Tidio takes the ticketing system one step further, allowing you to transform chats or emails into tickets in just a few clicks.
Multichannel Tool
The multichannel tool is a feature that helps you create a communication center by linking all your messaging channels into one platform. You can integrate Messenger, Instagram, Live Chat, and email with Tidio and respond to all your messages in one place. This way, you can save time, avoid switching between apps, and reach more customers on their preferred channels.
Analytics
Analytics is a feature that helps you measure and improve your customer service and sales, and Tidio functions as an excellent analytics app. It lets you see how your chatbots and operators are performing, how many conversions you are getting, and your customer satisfaction rate with your service. It also offers helpful suggestions on what you can do to improve. You can compare different metrics using charts and see how they change over time, helping you optimize your chat strategy to increase ROI.
» Don't forget to track your income & expenses with our top picks for the best profit-tracking apps
Plans & Pricing
Tidio offers a forever-free plan and three paid plans, which you can try for free for seven days. They also offer a 17% discount if you choose an annual plan.
Free
The Free plan is an excellent choice to get your small website started, with no commitment required. With this plan, you can access live chat, chatbots, email support, the ticketing system, desktop and mobile apps, visitor info, and JavaScript API. You can have up to 50 unique conversations with live chat and up to 100 users with chatbots. The Free plan best suits small businesses or hobbyists who want to try out the app.
Communicator
The Communicator plan is best for mid-sized teams that base customer support on live conversations. With this plan, you get unlimited conversations with live chat and up to five operators. You also get features such as team departments, analytics, live typing, viewed pages, a live visitors list, and more. The Communicator plan costs $19 per month per operator.
Chatbots
The Chatbots plan is a handy add-on with automations made for self-service. With this plan, you can create as many chatbots as you want and use them to automate tasks, answer questions, and collect data. You also get features such as over 35 chatbot templates, the visual chatbot editor, Zapier integration, and more. This plan starts at a monthly fee of $19 and is best suited for businesses that want to automate their customer service and increase conversions.
Tidio+
The Tidio+ plan is a solution for growing businesses looking for advanced features and dedicated support. With this plan, you get unlimited conversations with live chat and a custom number of operators. You can also access all features, including Tidio AI, FAQ wizard, Reply Assistant, Smart Views, and more. The Tidio+ plan starts at $329 per month and is best suited for businesses that want to get the most out of Tidio and optimize their chat strategy.
Integrations
Tidio offers a range of integrations that can help you connect your chatbot with your favorite tools. They can be divided into platform and app integrations.
Platform Integrations
Tidio integrates with all leading e-commerce platforms, so you can easily install Tidio on your website without any coding skills. Some of the 18 platforms that Tidio integrates with are:
- Shopify
- BigCommeerce
- WooCommerce
- Wix
- Magento
- WordPress
App Integrations
Tidio also integrates with 17 apps to enhance your chatbot's functionality and performance. Some of the most useful apps that Tidio integrates with are:
Usability
Tidio is one of the most user-friendly chatbot platforms on the market. You can set up your account and start chatting with your visitors in less than five minutes. As you can see below, the user interface is clean, intuitive, and easy to navigate. You can access all the features from the dashboard, such as chatbot templates, scenarios, settings, and analytics.
The tool offers a wide range of chatbot templates to suit different purposes and industries. You can also create your own chatbot scenarios without coding using the drag-and-drop editor. Tidio is reliable and fast, with minimal downtime or technical issues.
Support
Tidio is more than just a chat tool. It's also a support tool that offers various ways to help you get the most out of the product. You can rely on the Tidio team for assistance, whether a quick answer, a detailed explanation, or a custom solution.
Here are some of the support options they provide:
- Live chat support: Support staff typically respond within minutes on weekdays and are always friendly and helpful.
- Email support: They reply to your emails promptly and professionally every weekday.
- 24/7 emergency phone support: They have a round-the-clock hotline in case you need immediate assistance.
- Customer success manager: A dedicated member of the Tidio team will guide you through the best practices and help you grow your business.
- Implementation specialist: They offer custom setup and integration for bigger teams or complex projects.
- Training sessions: You and your team have access to training on how to get the best out of Tidio.
- Chatbot building assistance: They can help you set up the bots for your specific needs and goals.
- Blog, case studies, and comparison articles: You can read helpful tips on chat, marketing, and e-commerce, gain inspiration from other businesses, and explore how Tidio compares to the competition.
- Help center: Tido also has a comprehensive knowledge base with articles, videos, and tutorials on a wide range of topics you can see below.
From Conversations to Conversions: Turn Customer Service Into Sales
Tidio is not just a chatbot platform. It's also a great marketing tool to help you turn your website visitors into loyal customers. Although it has minor drawbacks, like the limited nature of the free plan, it offers a wide range of robust capabilities that set it apart from its peers.
With Tidio, you can create personalized chatbots that engage your visitors with relevant messages and offers. You can also use live chat to provide exceptional customer service and answer any questions or concerns they might have. Plus, you can track and analyze your visitors' behavior and preferences to optimize your website and campaigns.
All of these features can help you generate more leads and increase sales through targeted and exceptional customer service. Tidio not only helps you start the conversation, but it also ensures that you end it with a conversion.
» Gain further momentum with some of the best conversion rate optimization apps
Tidio Review (2025): Pricing, Features, Support, & More!
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Omnisend Reviews (2025)—Pricing, Features, Support, and More
Omnisend is an all-inclusive email marketing automation app created for e-commerce brands focused on growth and sales. It can help Shopify store owners convert prospects into customers, design personalized emails in minutes, and introduce automation to your email marketing. Omnisend also allows you to use smart segmentation to craft relevant and hyper-targeted email messages to boost your revenue. With Omnisend, you can create personalized, targeted email and SMS campaigns, automate your marketing workflows, and engage with your customers on a deeper level. Its user-friendly interface, advanced segmentation options, and easy-to-use automation features make it an ideal solution for e-commerce merchants looking to take their marketing efforts to the next level. What Is Omnisend? Omnisend is a marketing automation platform designed for all e-commerce platforms including Shopify, Woocommerce and Bigcommerce. It offers advanced features to create customizable email and SMS campaigns, automate marketing workflows, and increase customer engagement levels. With its user-friendly interface, advanced segmentation options, and easy-to-use automation features, Omnisend helps e-commerce merchants to streamline their marketing efforts and boost sales. What Is the Best Use for Omnisend? Omnisend is best for for e-commerce stores that have outgrown their traditional email marketing platforms and are looking to take the next step in driving sales and growth even further. It has the latest email marketing automation tools and offers a range of advanced features to create personalized, targeted email and SMS campaigns, automate marketing workflows, and connect with customers on a deeper level. With its user-friendly interface, advanced segmentation options, and easy-to-use automation features, Omnisend helps e-commerce merchants to create effective marketing strategies that generate results. Additionally, with 24/7 customer support and a range of pricing options, Omnisend is accessible to businesses of all sizes. ProsSeamless integration with all e-commerce platformsEmail and SMS marketing functionalityVarious automated workflowsIntuitive and simple interface Free plan users have unlimited contactsStellar customer service ConsLimited flexibility regarding customizationNot multi-lingual (English only)Doesn't save data for social media campaigns Omnisend Subscription Plans Omnisend offers a range of pricing options designed to suit the needs and budgets of businesses of all sizes. Its pricing plans are based on the number of subscribers you have, with a free plan available for up to 500 subscribers. Omnisend offers pricing in 3 tiers: Free, Standard, and Pro. Free Plan: While you're limited to 500 emails and 250 contacts per month, the free plan still offers a range of advanced features, including email templates, popups, signup forms, and pre-built workflows.Standard Plan: The standard plan works in tiers:$16: 0 to 500 subscribers and 15,000 emails monthly. $20: 501 to 1,000 subscribers and 15,000 emails monthly.$25: 1,001 to 1,500 subscribers and 18,000 emails monthly.$30: 1,501 to 2,000 subscribers and 25,000 emails monthly.$36: 2,001 to 2,500 subscribers and 30,000 emails monthly.Pro Plan: The pro plan starts at $59 monthly, depending on your subscriber list. Omnisend Integrations Omnisend offers a range of integrations with other popular apps, allowing merchants to create a seamless customer experience. Omnisend integrates with 35% of the most popular apps and platforms globally. Here are some of them: Zapier ShopifyBigCommerce WooCommerce WordPressOkendo GorgiasJustunoIntercomShipStationAttentiveShopify PlusEasyshipElink.ioPrivyStampedLoyaltyLion Omnisend Features Omnisend offers a range of advanced features designed to help e-commerce merchants streamline their marketing efforts and drive sales. Forms, email and SMS campaigns, automation, a content editor, and reports, including sales reports, automation reports, campaign reports, audience segmentation, and targeting, are all offered by Omnisend. » Best Shopify apps for reporting here Additionally, it keeps customers up to date through Facebook Messenger and assists users in communicating with subscribers through WhatsApp. Some of its key features include: Third-party Integrations Auto-respondersROI tracking/Analytics AB Testing 2-way messagingContact managementDrip CampaignsCustomizable CTAsCAN SPAM ComplianceDynamic contentMass TextingLists management Image LibraryEvent-Triggered Actions WebForms/Landing Pages Message Personalization Usability of Omnisend Omnisend is very effective and easy to use for setting up automated triggered emails for customer retargeting/activation, follow-up, reviews, etc. Omnisend's user-friendly interface makes it easy for e-commerce merchants to create and manage email campaigns, SMS messages, and other marketing automation workflows for any type of business. Its drag-and-drop email editor and pre-built templates make it simple to create professional-looking emails without any design experience. Plus, its automation workflows allow merchants to set up triggered messages based on customer behavior, such as abandoned cart reminders and order confirmations. Omnisend Support Omnisend offers a range of support options for its users. Its support team is available 24/7 via email and live chat to help users with any questions or issues that may arise. In addition, Omnisend offers a detailed knowledge base and resources such as guides, webinars, and case studies to help users get the most out of the platform. Omnisend offers the following support: Live chat Knowledge baseHelp desk/email24/7 live repYouTube channel (workshops and tutorials) Make Marketing Relevant With Omnisend Omnisend is an excellent app for e-commerce marketers and brands seeking to grow their businesses via seamless and effective email marketing. The app is easy to use and provides a hands-off approach. You can effortlessly integrate the solution into your current business processes as well, as it integrates with 35% of the most popular apps and platforms globally and in e-commerce.

Stamped.io Review - Best Product Review App For 2025?
With over 4 million stores on Shopify alone, making sure your online store stands out is more important than ever. One way to do this is with a good product reviews app such as Stamped.io. Stamped.io is a highly-regarded customer marketing platform, featuring a whole heap of awesome integrated tools that help to both capture and showcase high-impact user-generated content (UGC). The app provides a platform for customers to leave reviews with star ratings and text feedback for products on your store, collects and displays these reviews/ratings and supports rich snippets for search engines to display these review ratings in search results to help boost your stores reputation and credibility. Sounds great, but is Stamped the right UGC app for you? Let’s take a look. ProsWill suit the needs of small, medium, or large sized e-commerce storesCompetitive pricing that offers excellent bang for your buckCustomer service and support is highly regardedEasy Google integrationConsSome features are exclusive for Shopify onlyThe interface can be slow to work with Best for Stamped.io is best for Shopify store owners who want to enhance the functionality of their product review section especially if they already have a high volume of customer reviews. It is an all-in-one e-commerce marketing solution which allows users to customize the appearance of their review section to match their store's branding, improve SEO with Google and social media platform integrations, and offers a range of site widgets, banners, templates and emails for maximum conversion potential. The app also offers flexibility with its pricing plans to match the goals and needs of stores of all sizes. Overview of Features Stamped.io allows users to collect customer product, photo and video reviews, making the showcasing of products and reviews on social media super easy. It also facilitates the addition of Q&A sections within your site which increases brand credibility through the sharing of real life customer experiences. Take this, in addition to the customizable on-site widgets, multilingual support, and mobile responsive themes, and you can quickly see that Stamped.io is certainly not lacking in the features department. Some more features of the app include: Review request emails: Automatically send review request emails to customers who have made a purchase on your store.Customizable emails: Customize review request emails that are sent to customers to match store branding, messaging, and design.Review generation: Allows customers to submit product reviews directly from your store or via email. You can also choose to manually add reviews from other sources such as Google, Facebook or Instagram.Review moderation: Users have control over which reviews are published on their stores, and can moderate them to ensure that they are genuine and appropriate, further enhancing brand credibility and preventing bots from spamming fake news.SEO-friendly reviews: Automatically generates SEO-friendly review content to help improve search engine ranking performance.Review widgets: Display product reviews using customizable review widgets.Review analytics: Detailed analytics on review performance, including metrics such as review submission rates, review approval rates, and more. » Unlock your store's full potential by combining product reviews with the best e-mail marketing apps Plans & Pricing The pricing plans are charged on a monthly basis, and they are: Integrations Stamped.io integrates with a wide range of different e-commerce CMS platforms and other third-party apps, including, but not limited to: Shopify and Shopify PlusWooCommerceMagentoNetoEcwidInstagramFacebookTwitterOmnisendKlaviyo Usability Stamped.io's dashboard is generally very easy to use and you don’t have to be a computer genius to navigate the app’s interface. It is designed to work seamlessly with Shopify's existing product review system and offers customization options, such as the ability to choose where the review form appears on the product page, making it more user-friendly for customers to leave reviews. It is intuitive from both a merchant and customer perspective. Support Stamped.io's customer service is highly regarded amongst users. Their support team can be reached through either live chat or email, plus they have a very comprehensive help center with a ton of helpful content and a target response time of 24 hours. Additionally, the app provides a comprehensive documentation section that covers everything from installation to customization. This documentation section includes a step-by-step guide to help users set up the app on their store and troubleshoot common issues. The Final Stamp of Approval? If you’re on the market for a great all-in-one e-commerce marketing tool, then it's hard to look past Stamped.io. The app offers competitive prices, easy-to-use interface, and wide array of features which make it a solid option for Shopify store owners who wish to take their marketing efforts to the next level. It's especially useful for store owners with an established, medium to large sized customer base which can be utilized to its maximum potential. If you operate a smaller store with a smaller customer base then you may want to look at expanding your customer base first with a good sales app so you have more customers who can leave reviews on your store.

Topdser Dropshipping Review (2025): Pricing, Features, Support, & More!
The dropshipping market is estimated to be worth $287.36 billion and is projected to reach $1,253.79 billion by 2030. To get a slice of the pie, you need a reliable and efficient dropshipping app to help you source and fulfill products. It's no wonder that platforms like Topdser have gained immense popularity among store owners looking to streamline their operations. Topdser is an app tailored for e-commerce dropshipping businesses. The app aims to simplify the process of finding suppliers, importing products, and managing orders, making it one of the best Zendrop alternatives on the market. This review offers a comprehensive evaluation of Topdser's features, pricing model, support, and more to help you determine its suitability for your dropshipping venture. » Learn how to select the right dropshipping & fulfillment partner Best For Topdser is a great app for small to medium-sized e-commerce dropshipping businesses. In particular, it's an excellent choice for: New dropshippers: The app simplifies and streamlines key processes like finding and importing products and fulfilling orders, making it ideal for those just starting out in the industry.Merchants looking for product variety: Topdser offers a vast range of products from many different suppliers, which is excellent for those looking to diversify their offerings.International sellers: Topdser enables product sourcing from around the world, so it's a great choice for international sellers who want to expand their market reach. ProsSleek & intuitive UIWide range of automation featuresExcellent customer support & tutorialsFree plan availableConsFree plan is somewhat limitedSome product descriptions lack detail » If you're an international merchant, consider using one of these currency converter apps Overview of Features Topdser's broad selection of features puts it way ahead of the competition. They've got you covered every step of the way, from sourcing products to tracking orders, so your business can keep growing and thriving. Here are some of the standout features: One-Click Product Imports With Topdser, it's extremely easy to source products on AliExpress and 1688 and import them to your Shopify store. Choose from thousands of products across multiple categories, complete with the ability to edit all their titles, descriptions, prices, and variants for a personal touch. This way, you can make sure it aligns with whatever theme or audience you're targeting. Auto-Place Orders You can breeze through your order fulfillment process with Topdser. In seconds, you can auto-place up to 300 orders at once, saving you the tedious manual effort of placing orders individually. This not only saves you time and effort but also ensures that your orders are shipped as soon as possible. Private Storage To ensure your customers get the speedy delivery they deserve, Topdser offers their own private storage for your dropshipping products. This means you can ship products up to four days faster and avoid out-of-stock issues. It also means you can buy popular products in bulk, saving you money and increasing profits. Pro tip:Use an app to hide out-of-stock items to make sure you give your customers the best possible shopping experience. Integrated Branding Topdser gives you the power to personalize your dropshipping products with your store's unique branding. You can create branded packing tape and boxes and even customized stickers with your logo and brand colors. Personalized branding helps you stand out from the competition, build brand identity and recognition, and gain the trust of your customers. » Build brand awareness with one of our best marketing apps for Shopify Pricing Plans Topdser has four pricing plans for different budgets and needs. Each offers essential features like one-click bulk orders, price and inventory monitors, pricing rules, and niche spy. Below is an overview of some of the key features: Let's take a closer look at each plan: Jump Topdser's free plan will help get your dropshipping store up and running smoothly. It includes an import list limit of 3,000 items, multi-store management for up to three stores, auto order fulfillment, and auto-messaging. It's the perfect choice for beginners and small-scale dropshipping businesses. Pro The Pro plan is priced at an affordable monthly fee of $19 and is designed for growing dropshipping businesses with a moderate sales volume. It offers an import list limit of 20,000 products, multi-store management for 10 stores, in-app order tracking, and a cashback affiliate program, among others. » If expansion is a top priority, take a look at our list of top Shopify apps for growing stores Accelerate For ambitious entrepreneurs determined to accelerate their dropshipping success, the Accelerate plan is available at $99 per month. It boasts an import list limit of 150,000 products, priority processing, product inspection, and multi-store management for up to 50 stores. Scale The Scale plan, priced at $499 per month, is a tailored solution for large-scale dropshipping businesses with extensive product catalogs and unique operational demands. It includes an unlimited import list limit, personalized quality control, a dedicated account manager, and customized product images. This plan ensures seamless scalability and optimal performance for thriving dropshipping empires. Integrations Third-party app integrations are vital for boosting conversions and sales and engaging customers. By seamlessly integrating with popular e-commerce tools, Topdser offers a comprehensive solution to enhance your dropshipping business. Some of the most popular integrations include: PageFly: PageFly empowers you to create stunning and highly customizable landing pages, product pages, and sales funnels. With its drag-and-drop interface and advanced features, you can optimize your dropshipping store's design and user experience, ultimately driving more conversions. For more info on this app, head to our in-depth PageFly review.Loox: Loox is a powerful product review management app that lets you showcase customer reviews and ratings on your product pages. By leveraging social proof, Loox helps build trust and credibility, encouraging potential customers to make confident purchase decisions. Read our Loox review for a comprehensive overview of the app.Niche Scraper: Niche Scraper is a robust product research tool that enables you to find winning products, analyze competition, and uncover trending niches. By leveraging its data-driven insights, you can make informed decisions on product selection, maximizing your chances of success in the dropshipping market. Check out the full description of the app in our Niche Scraper review. Other integrations include: 17TRACK for package trackingGrowave all-in-one marketing platformZotabox sales toolsNinjaNutz digital strategists and development expertsShopney mobile app builderSecomApp's range of valuable appsPOWR's selection of conversion-boosting apps Usability The platform's user-friendly interface makes navigating and managing your dropshipping business effortless. Its intuitive design flows without a hitch, and its features are well-organized and easy to find, making it an excellent choice for beginners. In addition, Topdser is quick to set up and configure, and the tool easily integrates with other apps. Topdser's search function could be more powerful, and product descriptions occasionally lack detail, but overall, Topdser's usability is one of its strengths. » Discover how to write great product descriptions for your store Support Topdser provides comprehensive support to assist dropshippers in their journey. Key customer services and resources include: Email and live chat support: This is available on all plans, including the free plan. The support team is dedicated to addressing user inquiries and providing timely assistance to ensure a smooth experience.Additional services on the Scale plan: This premium plan offers valuable services like phone support, a dedicated account manager, and a growth consultation session.Blog: Topdser offers informative and engaging blog posts that cover a wide range of dropshipping topics. They provide valuable insights, tips, and strategies to help users succeed in their businesses.Help Center: Topdser's Help Center is a knowledge base that contains extensive documentation, tutorials, and frequently asked questions. It is an excellent resource for finding answers to common queries and learning how to maximize the platform's features.Dropshipping 101: This section is a beginner-friendly guide offering step-by-step instructions and videos for those new to the industry. It covers product selection, finding suppliers, how to get started with dropshipping (as you can see below), and more. Achieve Top-Tier Dropshipping With Topdser Although the free plan has limited features and there are minor glitches with usability, Topdser is a game-changer for both newbies and experts in the dropshipping industry. From its product research tools, order management capabilities, and efficient pricing and inventory management, Topdser really packs a punch when it comes to speeding up operations. Not only will it save you valuable time and effort, but it will help give you an edge in a highly competitive market. » Check out more top-rated dropshipping apps to streamline operations