keepshoppers logo
Community
Sign In

Tidio Review (2024): Pricing, Features, Support, & More!

Elijah Adebayo - Writer for KeepShoppers
By Elijah Adebayo
Kirsty Macdougall - Editor for KeepShoppers
Edited by Kirsty Macdougall
Romi Hector
Fact-check by Romi Hector

Updated February 14, 2024.

Our team tests eCommerce apps and publishes reviews that are unbiased and not influenced by payments we receive from some of the app developers.

Tidio Review Cover Image

According to a recent study, the amount of money consumers spend on retail purchases through chatbots is expected to reach $142 billion by 2024. That's a staggering increase from just $2.8 billion in 2019. Chatbots are not only convenient and cost-effective, but they also provide a personalized and engaging customer experience.

Providing excellent customer service is not always easy. Merchants face many challenges, such as a lack of time or human resources to promptly handle customer queries, language barriers, time zone differences, etc. That's why we decided to review one of the most popular chatbot tools on the market: Tidio.

Tidio is a chatbot and live chat platform that helps you communicate with your customers in real time, automate tasks, and personalize your interactions. We'll take you through the ins and outs of the app in this detailed review.

Tidio

4.7/5(1,703 reviews)




Best For

Tidio is the perfect app for any small to medium e-commerce store looking to improve customer service and increase sales. Whether you sell clothes, books, gadgets, or anything else, Tidio can help you connect with your customers and answer their questions in real time.

However, stores with high volumes of customer inquiries or those that sell complex products will benefit the most from the app. This is because Tidio allows you to automate your responses, create chatbots, and integrate with other tools like email marketing and CRM. This way, you can save time, reduce costs, improve customer satisfaction, and ultimately, increase sales.

Pros


  • Easy-to-use UI
  • No coding skills needed
  • Wide range of AI-driven features
  • Customizable chat widgets & chatbots
  • Quick multilingual support
  • More affordable than similar apps

Cons


  • Limited Shopify app integrations
  • Free plan has a limited number of chats

» Check out our selection of the best sales-boosting apps to see your sales soar

Overview of Features



Live Chat

Live chat is one of Tidio's core features. It allows you to respond to customers almost immediately to increase your sales. You can use live chat to collect customer data before the chat starts, see what customers are typing before they send messages, create a library of common answers for lightning-quick responses, and customize your chat widget to match your brand. You can also split your operators into departments so customers can reach the right person for their queries.

Shopify Order Management

If you run a Shopify store, you'll love this feature. Tidio lets you manage your orders during chats, provide product recommendations, and offer refunds without leaving the app. You can preview customers' shopping carts and review their order history, as shown in the image below. Tidio also serves as a discount generator app, issuing custom coupon codes to customers. These tools can help you reduce abandoned cart rates and increase customer loyalty.

Tidio's visitor monitoring dashboard


Chatbots

Tidio's chatbots allow you to have fully automated customer service without any coding skills. You can use the visual chatbot builder to create your own chatbots or choose from 35+ templates for different scenarios. You can also use chatbots to collect customer data, send pop-up messages when customers abandon their cart, and conduct post-conversation surveys.

Tidio AI

Tidio AI can help you provide faster and smarter customer service. This feature comprises a set of advanced features that use artificial intelligence to enhance your chatbots and live chat. You can use the Reply Assistant to get suggested responses based on previous chats, the FAQ Wizard to create chatbots that answer common questions, and Smart Views to segment your visitors based on their behavior and preferences.

Ticketing

Ticketing is a feature that helps you track and prioritize customer queries. It can help you organize your customer service and avoid missing any important issues. You can tag customer queries with different labels, such as "urgent," "new," or "resolved." You can also add notes and create custom tags for your own convenience. Tidio takes the ticketing system one step further, allowing you to transform chats or emails into tickets in just a few clicks.

Multichannel Tool

The multichannel tool is a feature that helps you create a communication center by linking all your messaging channels into one platform. You can integrate Messenger, Instagram, Live Chat, and email with Tidio and respond to all your messages in one place. This way, you can save time, avoid switching between apps, and reach more customers on their preferred channels.

Analytics

Tidio's analytics dashboard showing various metrics and graphs


Analytics is a feature that helps you measure and improve your customer service and sales, and Tidio functions as an excellent analytics app. It lets you see how your chatbots and operators are performing, how many conversions you are getting, and your customer satisfaction rate with your service. It also offers helpful suggestions on what you can do to improve. You can compare different metrics using charts and see how they change over time, helping you optimize your chat strategy to increase ROI.

» Don't forget to track your income & expenses with our top picks for the best profit-tracking apps

Plans & Pricing

Tidio offers a forever-free plan and three paid plans, which you can try for free for seven days. They also offer a 17% discount if you choose an annual plan.

Tidio Plans & Pricing


Free

The Free plan is an excellent choice to get your small website started, with no commitment required. With this plan, you can access live chat, chatbots, email support, the ticketing system, desktop and mobile apps, visitor info, and JavaScript API. You can have up to 50 unique conversations with live chat and up to 100 users with chatbots. The Free plan best suits small businesses or hobbyists who want to try out the app.

Communicator

The Communicator plan is best for mid-sized teams that base customer support on live conversations. With this plan, you get unlimited conversations with live chat and up to five operators. You also get features such as team departments, analytics, live typing, viewed pages, a live visitors list, and more. The Communicator plan costs $19 per month per operator.

Chatbots

The Chatbots plan is a handy add-on with automations made for self-service. With this plan, you can create as many chatbots as you want and use them to automate tasks, answer questions, and collect data. You also get features such as over 35 chatbot templates, the visual chatbot editor, Zapier integration, and more. This plan starts at a monthly fee of $19 and is best suited for businesses that want to automate their customer service and increase conversions.

Tidio+

The Tidio+ plan is a solution for growing businesses looking for advanced features and dedicated support. With this plan, you get unlimited conversations with live chat and a custom number of operators. You can also access all features, including Tidio AI, FAQ wizard, Reply Assistant, Smart Views, and more. The Tidio+ plan starts at $329 per month and is best suited for businesses that want to get the most out of Tidio and optimize their chat strategy.

Tidio

4.7/5(1,703 reviews)




Integrations

Tidio offers a range of integrations that can help you connect your chatbot with your favorite tools. They can be divided into platform and app integrations.

Platform Integrations

Tidio integrates with all leading e-commerce platforms, so you can easily install Tidio on your website without any coding skills. Some of the 18 platforms that Tidio integrates with are:

  • Shopify
  • BigCommeerce
  • WooCommerce
  • Wix
  • Magento
  • WordPress

App Integrations

Tidio also integrates with 17 apps to enhance your chatbot's functionality and performance. Some of the most useful apps that Tidio integrates with are:

Usability

Tidio is one of the most user-friendly chatbot platforms on the market. You can set up your account and start chatting with your visitors in less than five minutes. As you can see below, the user interface is clean, intuitive, and easy to navigate. You can access all the features from the dashboard, such as chatbot templates, scenarios, settings, and analytics.

Tidio User Interface


The tool offers a wide range of chatbot templates to suit different purposes and industries. You can also create your own chatbot scenarios without coding using the drag-and-drop editor. Tidio is reliable and fast, with minimal downtime or technical issues.

Support

Tidio is more than just a chat tool. It's also a support tool that offers various ways to help you get the most out of the product. You can rely on the Tidio team for assistance, whether a quick answer, a detailed explanation, or a custom solution.

Here are some of the support options they provide:

  • Live chat support: Support staff typically respond within minutes on weekdays and are always friendly and helpful.
  • Email support: They reply to your emails promptly and professionally every weekday.
  • 24/7 emergency phone support: They have a round-the-clock hotline in case you need immediate assistance.
  • Customer success manager: A dedicated member of the Tidio team will guide you through the best practices and help you grow your business.
  • Implementation specialist: They offer custom setup and integration for bigger teams or complex projects.
  • Training sessions: You and your team have access to training on how to get the best out of Tidio.
  • Chatbot building assistance: They can help you set up the bots for your specific needs and goals.
  • Blog, case studies, and comparison articles: You can read helpful tips on chat, marketing, and e-commerce, gain inspiration from other businesses, and explore how Tidio compares to the competition.
  • Help center: Tido also has a comprehensive knowledge base with articles, videos, and tutorials on a wide range of topics you can see below.
Tidio Help Center


From Conversations to Conversions: Turn Customer Service Into Sales

Tidio is not just a chatbot platform. It's also a great marketing tool to help you turn your website visitors into loyal customers. Although it has minor drawbacks, like the limited nature of the free plan, it offers a wide range of robust capabilities that set it apart from its peers.

With Tidio, you can create personalized chatbots that engage your visitors with relevant messages and offers. You can also use live chat to provide exceptional customer service and answer any questions or concerns they might have. Plus, you can track and analyze your visitors' behavior and preferences to optimize your website and campaigns.

All of these features can help you generate more leads and increase sales through targeted and exceptional customer service. Tidio not only helps you start the conversation, but it also ensures that you end it with a conversion.

» Gain further momentum with some of the best conversion rate optimization apps

Tidio

4.7/5(1,703 reviews)



Tidio Review (2024): Pricing, Features, Support, & More!

Recommended Reviews

Syncee Review - Pricing, Features, Integrations, and More!

The growing popularity of the dropshipping business model for Shopify sellers has been met with a growing supply of services designed to simplify the process. Syncee is one such service that links e-commerce sellers with various global and local suppliers through the Syncee marketplace. Read on to learn more about how this app can help your Shopify business. What is Syncee? Syncee is a cloud-based software platform that provides businesses with a range of tools to help them manage their product data and automate their product updates and order management. The platform offers a variety of features such as product catalog management, data import/export, automatic inventory and price synchronization, order management, and more. With Syncee, businesses can easily integrate their product catalogs with different sales channels such as Shopify, WooCommerce, Magento, and others, and synchronize their product data across different marketplaces and sales channels. Pricing All of Syncee's pricing plans offer the essential services of a dropshipping platform, while the more expensive plans offer more product listings for your store, ensuring that you only have to pay for premium listings when your business scales appropriately. All plans—even the free option—offer the following features: No transaction feesAutomated ordersBulk product managementDynamic pricing settingsDaily updatesNo transaction feeFree support Aside from this, here's what you can expect from the different plans: Free Plan 25 products Basic Plan ($29/month) 500 products Pro Plan ($79/month) 10,000 products Business Plan ($129/month) 30,000 products Integrations ShopifyWooCommerceMagentoBigCommercePrestaShopEtsyAmazoneBay Features Millions of Products Syncee's easy-to-use marketplace lists over four million products from numerous vetted suppliers and wholesale companies. New and established stores can fill their site with listings in a few clicks. All products are guaranteed to have the best wholesale prices with award-winning quality that you can check for yourself as Syncee's transparency allows you to see all the important details of all the suppliers you use. Automated Order and Shipping Processes After the products are listed on your Shopify store, Syncee will auto-update your listings and handle everything from customer orders to fast and reliable global shipping. Payments are handed directly to the suppliers through PayPal, credit card, or Stripe. Upload Private Suppliers If your suppliers aren't listed on Syncee's marketplace, then you have the ability to add any supplier's products into your store by uploading their datafeed file in one of numerous file formats. Custom Dynamic Pricing Syncee's app allows you to customize your pricing to match your store's identity and customer base. Our Verdict: Should You Use Syncee? Whether you are an experienced e-commerce merchant or a new Shopify seller, the necessity of an expert B2B dropshipping service cannot be overstated. Instead of wasting time browsing through the multitude of available services on the Shopify app store, rather choose a service like Syncee that can handle all the difficulties associated with the dropshipping business model at scalable prices to match your business. If there's any doubt left in your mind, then let other Shopify sellers ease your worry. Syncee has received hundreds of reviews on the Shopify app store and has come out with an overall rating of 4.7 stars. Visit their website to learn more or head straight to their Shopify app store page to begin.

SEOKart Review (2024): Increase Organic Traffic To Grow Your Shopify Store

Have you ever heard the phrase, "What can't get measured, can't get improved"? This is especially true for SEO. Tracking your rankings alone is a futile exercise unless you have the know-how and tools to measure, analyze, and optimize them. The SEOKart app gives you the ability to optimize your Shopify store to rank higher on Google for relevant keywords through intelligent tracking and analysis. It's an all-in-one SEO solution specifically designed for Shopify merchants with stores of all sizes ranging from startups to established brands. Let's take a closer look and see if it can help drive more organic traffic to your store! ProsFree plan availableBacklink analysisLink building functionalityUser friendly UIImage optimization toolsCost-effective relative to competitor appsConsBigger stores will almost certainly require a paid planMight take a few weeks to start seeing results What Is SEOKart Best For? SEOKart is best for enterprise-level e-commerce stores looking to gain an edge on their competition. It takes the guesswork out of identifying the most relevant keywords in your niche and which ones are being used by your competitors, giving you the advantage of ranking higher than they do. As such, it provides multiple solutions to improve basic and advanced SEO for Shopify stores. The SEOKart software analyzes your SEO performance by tracking the keyword positions on Google and then emails a weekly or monthly report (depending on your preference). Installation is free, quick, and easy. Setting it up on your store will only take a few minutes. » Pro Tip: Combine SEOKart with one of the best CRO apps for maximum conversion potential SEOKart Features The app prides itself on being an all-in-one SEO solution and offers a wide range of features and functionalities. This includes keyword research tools, sitemap creation, URL structure optimization, page speed optimization, and link-building tools that help you identify opportunities to acquire high-quality backlinks to your website. Below is an overview of the key features that SEOKart has to offer: Rank Tracker SEOKart's advanced algorithm suggests the most sought-after keywords in your niche. Select the keywords or add your own to create a list of the top 25 keywords you want to track. Furthermore, you can compare the rank data you're interested in with up to 3 competitors and 4 parameters. Bulk Optimizer Optimize title tags, meta descriptions, product descriptions, and alt tags with just the click of a button, saving time and money and allowing you to focus on other areas of business growth. » Discover how choosing a Shopify store theme can affect SEO Rich Snippets Get all the rich results in your Google listing without technical knowledge. It only takes a minute to enable rich results on your products, categories, and blogs, which can dramatically increase your traffic. Google Analytics Data SEOKart adds another layer of analysis by displaying your store's revenue, order, traffic, and conversion rate, all based on the channels (direct, referral, organic search, social, and paid search) through which they occurred. Other Notable Features: Edit and redirect URLsAlexa rank trackingWeekly/monthly reportingBulk optimize up to 200 images (name, alt text, and size) Plans & Pricing SEOKart is a free to install app with 4 plan offerings. The free plan is suitable for smaller stores with less products and traffic while the 3 paid plan options can help larger stores optimize their SEO potential depending on their business needs and goals. The Free Plan excludes the rich snippets and cruise control features. It also limits you in terms of how many times you can use each feature: SEO audit: 100 pagesRank tracking: 25 keywordsImage optimizer: 200 imagesBulk optimizer: 100 credits All of the paid plans include the same features. You're only restricted regarding the number of products: Pro 1,000 Products Plan: $10/month for 1,000 productsPro 5,000 Products Plan: $15/month for 5,000 productsPro 10,000 Products Plan: $25/month for 10,000 products Integrations Google Analytics is one of the most powerful and important third-party integrations for tracking website traffic and performance, understanding customer behavior, and tracking marketing campaigns. Luckily, SEOKart offers smooth integration with Google Analytics helping e-commerce store owners to better understand their audience and make data-driven decisions. SEOKart also integrates with Webmaster tools to help users better monitor and manage their website's performance. This includes scanning through a store's core on-page elements, technical SEO and inbound/ outbound links for maximum audience reach potential. » For more help with data analysis, check out our list of the best Shopify analytics apps Usability SEOKart offers a simple and intuitive interface that allows merchants to optimize their website's search engine performance without the need for technical expertise. It automates many of the technical aspects of SEO, such as generating XML sitemaps and optimizing meta tags while also providing a range of easy-to-use customization options, allowing merchants to tailor their SEO strategy to their specific needs and goals. The app also provides detailed reports on website performance, including keyword rankings, backlink analysis, and competitor analysis. These reports are easy to read and dissect so even e-commerce beginners can make sound business decisions. Support SEOKart offers support to e-commerce merchants through several channels including but not limited to: Email support: Merchants can contact the SEOKart team via email to ask questions or get help with any issues.Live chat support: Offered on the SEOKart website, allowing merchants to get immediate help with any questions or issues.Knowledge base: Comprehensive knowledge base on the app website, with articles and tutorials covering a range of topics related to SEO.Video tutorials: Range of video tutorials on offer, covering topics such as setting up the app, optimizing website content, and tracking website performance.Community support: SEOKart has an active community of users and experts who can offer advice and support to merchants on various aspects of SEO. Should You Go SEOKarting? SEOKart has a lot going for it to help any Shopify store fire on all cylinders. In addition to its intelligent features, the app is designed to be user-friendly with an intuitive dashboard which gives you access to analytics and valuable metrics, while the "ask an expert" feature provides users with free SEO advice. It has a solid 5-star rating on the Shopify app store, is 100% free and offers paid plans for scalability depending on the size of your store. Try out SEOKart by visiting their website or downloading the app from the Shopify app store.

Fast Simon Review (2024): Pricing, Features, Integrations, & More!

Online shopping should be an experience. All the elements of your store, from your search function to your product merchandising to your overall store design, need to work together to make each customer encounter seamless. But this doesn't just refer to convenience—you also need to make each customer feel valued by giving them a personalized journey. This may seem like a daunting task, but don't be intimidated. Enter Fast Simon, a comprehensive e-commerce solution that will help you optimize your customers' shopping experience. Get started with site search, personalization, merchandising, and visual discovery. Let's dive in. Best for Fast Simon is the ideal app for e-commerce stores looking to create a memorable search and discovery experience. With its smart collections and filters, personalization, and merchandising, Fast Simon gives you all the tools to delight shoppers while increasing your conversions and AOV. Don't worry if you don't have much technical expertise. Installing and configuring the app is simple, plus its no-code editor lets you easily create and design pages for your store. ProsAI-driven solutionCompatible with multiple e-commerce platformsDiverse third-party app integrationsNo-code page builderFree trial & plan24/7 expert supportConsHigher-level plans can be expensive for small businesses Overview of Features Fast Simon has several great features to help fortify your brand identity while building customer trust and boosting conversions. Let's take a look at the top features. 1. AI Merchandising When it comes to merchandising, you naturally want to give specific products the spotlight—whether it's your bestsellers, new products, promotional items, or any other strategy. However, many merchants rely on guesswork when creating their merchandising strategy, which often results in missed opportunities. Fast Simon is one of the best apps to manage bestselling products we've seen because it uses AI to take a data-driven approach to merchandising. By analyzing crucial factors like inventory, sales, margin, and more, it gives you the insights you need to make informed decisions. You'll be able to better optimize your collections, create visually captivating displays, and efficiently sort your products. 2. Personalized Customer Shopping Experiences Today's customers are becoming more and more accustomed to personalized shopping experiences. And brands understand this: the personalization software market is expected to hit $9 billion in 2023. With Fast Simon, you can personalize a customer's shopping experience through collections, site search, and product recommendations. It uses 1:1 AI-based personalization based on the customer's past sessions and behavior on your website, dramatically improving the accuracy of recommendations. This means your customers are seeing what they want faster, spending less time browsing and more time buying the items they came for. 3. AI Site Search & Filters Fast Simon's AI site search and filters help to ensure that your customers find what they're searching for as quickly as possible. This includes the Smart Collections module, which delivers AI-based recommendations across products, categories, and filters throughout your website. We think this intelligent, efficient feature makes Fast Simon one of the best conversion rate optimization apps. At the end of the day, your customers will find what they're looking for quickly and easily, without the frustration of endless browsing and without potentially losing them due to disinterest. 4. Visual Discovery Visual discovery is revolutionizing the way customers shop. Gone are the days of relying solely on text-based searches. Now, customers can easily find products via images. Fast Simon's intuitive AI visual discovery suite includes features like Visual Search and Complete the Look, which enables buyers to expand their options and increase AOV. Plus, we found that visual discovery boosted social commerce. It seamlessly integrates with your Instagram feed, letting your customers find and buy the products showcased in your posts. 5. Growth Multipliers Fast Simon also lets you create intent-based flows that can help you expand your business. The app integrates with some of the best email marketing apps, allowing you to create tailor-made emails based on actual shopper intent. For instance, Fast Simon's Klaviyo integration offers advanced personalization and segmentation opportunities by syncing data between the two tools. You can then leverage that information to retarget individuals who showed a clear intent to buy. Spiceology Case Study: Increased Sales and Conversion Rates 1. Free Plan This basic package is ideal for early-stage D2C brands. It offers 100 monthly sessions and includes features like product filters, typo and auto-correction, AI-based instant search and autocomplete, and daily sync. 2. Starter Plan The Starter Plan is geared towards small-and-medium businesses with a cost of $39.99/month. It offers everything from the Free plan plus 2,000 monthly sessions, custom product filters, synonymous and redirect, hourly sync, and 24/7 support. 3. Essential Plan The Essential Plan is a better fit for small-and-medium businesses that are actively looking to scale. At $99.99/month, this package contains everything in the Starter Plan, plus 10,000 monthly sessions, advanced impact reports, collection filters, a retail pack, and SKU search. 4. Top Pro Plan The Top Pro Plan is a good fit for large companies at $299.99/month. It includes 40,000 sessions, everything from the Essential Plan plus advanced merchandising features. 5. Growth Plan The Growth Plan is Fast Simon's recommended option for clients. At $499.99/month, you get 100,000 sessions, everything in the Top Pro Plan, plus extra features like merchandising rules, landing pages, and upsell and cross-sell functionalities. 6. Enterprise Plan This is a custom package best suited for high-volume businesses with specific needs. The plan includes all of the features Fast Simon offers. Integrations Fast Simon works with a range of third-party apps to help you with marketing, social proof, and landing pages: Tapcart: Create a mobile app for your business that syncs with your e-commerce store.Klaviyo: Create personalized email marketing campaigns to engage and nurture your audience.PageFly: Design and optimize landing pages for improved user experience and higher conversion rates.Langify: Reach a global audience by translating your Shopify store while boosting your SEO at the same time.Attentive: Increase conversions and sales with personalized SMS marketing campaigns.Judge.me: Easily gather and showcase customer reviews and ratings to enhance trust and social proof.Yotpo: Collect and leverage customer reviews, photos, and Q&A to drive sales and build brand loyalty. Usability Setting up an app for your Shopify store might seem overwhelming, but with just a few clicks, Fast Simon can enhance your visitors' experience by configuring collection merchandising and filters. The best part is you don't need any coding skills to use Fast Simon. Whether you're a newbie or an expert, you can create personalized shopping experiences easily thanks to the app's drag-and-drop editor and pre-built templates. Finally, making any changes and optimizations is a breeze with Fast Simon's user-friendly interface. One of the best onsite search Apps I have used in my career. Tons of features and customizations that any user can take action on. — Shopify review from Bodybuilding.com Support When it comes to Fast Simon support, users can rely on a range of channels, including email and phone, with 24/7 availability. Additionally, Fast Simon provides valuable resources to help you master the app effectively, including: Blog and articles: Gain insights and stay updated with informative blog posts on creating an optimized e-commerce experience.Community: Engage with other Fast Simon users, gaining experiences and valuable tips.Wiki-pages: Access dedicated wiki pages that delve into merchandising and personalization strategies.On-site pop-up support video: Benefit from an on-site video resource that lets you start an audio conversation with the Fast Simon team. Instant Search for Fast Customer Experiences E-commerce is competitive, and customers expect a lot from their online experience with you. From personalized product recommendations and communication to quick and relevant search results, you need to tick all the boxes to win customers over. Fast Simon is a unique solution that understands this. Its powerful features can help you enhance your customers' shopping experiences while also increasing your conversions and revenue.