Tidio Review (2025): Pricing, Features, Support, & More!
Updated February 14, 2024
Our team tests eCommerce apps and publishes reviews that are unbiased and not influenced by payments we receive from some of the app developers.

According to a recent study, the amount of money consumers spend on retail purchases through chatbots is expected to reach $142 billion by 2024. That's a staggering increase from just $2.8 billion in 2019. Chatbots are not only convenient and cost-effective, but they also provide a personalized and engaging customer experience.
Providing excellent customer service is not always easy. Merchants face many challenges, such as a lack of time or human resources to promptly handle customer queries, language barriers, time zone differences, etc. That's why we decided to review one of the most popular chatbot tools on the market: Tidio.
Tidio is a chatbot and live chat platform that helps you communicate with your customers in real time, automate tasks, and personalize your interactions. We'll take you through the ins and outs of the app in this detailed review.
Best For
Tidio is the perfect app for any small to medium e-commerce store looking to improve customer service and increase sales. Whether you sell clothes, books, gadgets, or anything else, Tidio can help you connect with your customers and answer their questions in real time.
However, stores with high volumes of customer inquiries or those that sell complex products will benefit the most from the app. This is because Tidio allows you to automate your responses, create chatbots, and integrate with other tools like email marketing and CRM. This way, you can save time, reduce costs, improve customer satisfaction, and ultimately, increase sales.
Pros
- Easy-to-use UI
- No coding skills needed
- Wide range of AI-driven features
- Customizable chat widgets & chatbots
- Quick multilingual support
- More affordable than similar apps
Cons
- Limited Shopify app integrations
- Free plan has a limited number of chats
» Check out our selection of the best sales-boosting apps to see your sales soar
Overview of Features
Live Chat
Live chat is one of Tidio's core features. It allows you to respond to customers almost immediately to increase your sales. You can use live chat to collect customer data before the chat starts, see what customers are typing before they send messages, create a library of common answers for lightning-quick responses, and customize your chat widget to match your brand. You can also split your operators into departments so customers can reach the right person for their queries.
Shopify Order Management
If you run a Shopify store, you'll love this feature. Tidio lets you manage your orders during chats, provide product recommendations, and offer refunds without leaving the app. You can preview customers' shopping carts and review their order history, as shown in the image below. Tidio also serves as a discount generator app, issuing custom coupon codes to customers. These tools can help you reduce abandoned cart rates and increase customer loyalty.
Chatbots
Tidio's chatbots allow you to have fully automated customer service without any coding skills. You can use the visual chatbot builder to create your own chatbots or choose from 35+ templates for different scenarios. You can also use chatbots to collect customer data, send pop-up messages when customers abandon their cart, and conduct post-conversation surveys.
Tidio AI
Tidio AI can help you provide faster and smarter customer service. This feature comprises a set of advanced features that use artificial intelligence to enhance your chatbots and live chat. You can use the Reply Assistant to get suggested responses based on previous chats, the FAQ Wizard to create chatbots that answer common questions, and Smart Views to segment your visitors based on their behavior and preferences.
Ticketing
Ticketing is a feature that helps you track and prioritize customer queries. It can help you organize your customer service and avoid missing any important issues. You can tag customer queries with different labels, such as "urgent," "new," or "resolved." You can also add notes and create custom tags for your own convenience. Tidio takes the ticketing system one step further, allowing you to transform chats or emails into tickets in just a few clicks.
Multichannel Tool
The multichannel tool is a feature that helps you create a communication center by linking all your messaging channels into one platform. You can integrate Messenger, Instagram, Live Chat, and email with Tidio and respond to all your messages in one place. This way, you can save time, avoid switching between apps, and reach more customers on their preferred channels.
Analytics
Analytics is a feature that helps you measure and improve your customer service and sales, and Tidio functions as an excellent analytics app. It lets you see how your chatbots and operators are performing, how many conversions you are getting, and your customer satisfaction rate with your service. It also offers helpful suggestions on what you can do to improve. You can compare different metrics using charts and see how they change over time, helping you optimize your chat strategy to increase ROI.
» Don't forget to track your income & expenses with our top picks for the best profit-tracking apps
Plans & Pricing
Tidio offers a forever-free plan and three paid plans, which you can try for free for seven days. They also offer a 17% discount if you choose an annual plan.
Free
The Free plan is an excellent choice to get your small website started, with no commitment required. With this plan, you can access live chat, chatbots, email support, the ticketing system, desktop and mobile apps, visitor info, and JavaScript API. You can have up to 50 unique conversations with live chat and up to 100 users with chatbots. The Free plan best suits small businesses or hobbyists who want to try out the app.
Communicator
The Communicator plan is best for mid-sized teams that base customer support on live conversations. With this plan, you get unlimited conversations with live chat and up to five operators. You also get features such as team departments, analytics, live typing, viewed pages, a live visitors list, and more. The Communicator plan costs $19 per month per operator.
Chatbots
The Chatbots plan is a handy add-on with automations made for self-service. With this plan, you can create as many chatbots as you want and use them to automate tasks, answer questions, and collect data. You also get features such as over 35 chatbot templates, the visual chatbot editor, Zapier integration, and more. This plan starts at a monthly fee of $19 and is best suited for businesses that want to automate their customer service and increase conversions.
Tidio+
The Tidio+ plan is a solution for growing businesses looking for advanced features and dedicated support. With this plan, you get unlimited conversations with live chat and a custom number of operators. You can also access all features, including Tidio AI, FAQ wizard, Reply Assistant, Smart Views, and more. The Tidio+ plan starts at $329 per month and is best suited for businesses that want to get the most out of Tidio and optimize their chat strategy.
Integrations
Tidio offers a range of integrations that can help you connect your chatbot with your favorite tools. They can be divided into platform and app integrations.
Platform Integrations
Tidio integrates with all leading e-commerce platforms, so you can easily install Tidio on your website without any coding skills. Some of the 18 platforms that Tidio integrates with are:
- Shopify
- BigCommeerce
- WooCommerce
- Wix
- Magento
- WordPress
App Integrations
Tidio also integrates with 17 apps to enhance your chatbot's functionality and performance. Some of the most useful apps that Tidio integrates with are:
Usability
Tidio is one of the most user-friendly chatbot platforms on the market. You can set up your account and start chatting with your visitors in less than five minutes. As you can see below, the user interface is clean, intuitive, and easy to navigate. You can access all the features from the dashboard, such as chatbot templates, scenarios, settings, and analytics.
The tool offers a wide range of chatbot templates to suit different purposes and industries. You can also create your own chatbot scenarios without coding using the drag-and-drop editor. Tidio is reliable and fast, with minimal downtime or technical issues.
Support
Tidio is more than just a chat tool. It's also a support tool that offers various ways to help you get the most out of the product. You can rely on the Tidio team for assistance, whether a quick answer, a detailed explanation, or a custom solution.
Here are some of the support options they provide:
- Live chat support: Support staff typically respond within minutes on weekdays and are always friendly and helpful.
- Email support: They reply to your emails promptly and professionally every weekday.
- 24/7 emergency phone support: They have a round-the-clock hotline in case you need immediate assistance.
- Customer success manager: A dedicated member of the Tidio team will guide you through the best practices and help you grow your business.
- Implementation specialist: They offer custom setup and integration for bigger teams or complex projects.
- Training sessions: You and your team have access to training on how to get the best out of Tidio.
- Chatbot building assistance: They can help you set up the bots for your specific needs and goals.
- Blog, case studies, and comparison articles: You can read helpful tips on chat, marketing, and e-commerce, gain inspiration from other businesses, and explore how Tidio compares to the competition.
- Help center: Tido also has a comprehensive knowledge base with articles, videos, and tutorials on a wide range of topics you can see below.
From Conversations to Conversions: Turn Customer Service Into Sales
Tidio is not just a chatbot platform. It's also a great marketing tool to help you turn your website visitors into loyal customers. Although it has minor drawbacks, like the limited nature of the free plan, it offers a wide range of robust capabilities that set it apart from its peers.
With Tidio, you can create personalized chatbots that engage your visitors with relevant messages and offers. You can also use live chat to provide exceptional customer service and answer any questions or concerns they might have. Plus, you can track and analyze your visitors' behavior and preferences to optimize your website and campaigns.
All of these features can help you generate more leads and increase sales through targeted and exceptional customer service. Tidio not only helps you start the conversation, but it also ensures that you end it with a conversion.
» Gain further momentum with some of the best conversion rate optimization apps
Tidio Review (2025): Pricing, Features, Support, & More!
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EPROLO Review (2025)—Best Free Dropshipping App For Shopify?
EPROLO is a forever-free dropshipping and branding platform for Shopify and other e-commerce platforms. The brand has been in the business since 2015 and has since garnered over 300,000 users and fulfilled more than 30 million orders. EPROLO also offers its users over 300,000 products. You only need to devote time to selling as they are responsible for every aspect of order fulfillment, from quality control to product sourcing, packaging, warehousing, and shipping. ProsBranding project (custom packaging, labels, hangtags, scotch tape)Provides worldwide shippingTotally freeSimple and easy to useOffers a wide range of productsFast shipping options availableProvides good customer supportCons 24/7 customers service is not availableDoesn't offer 1-day shipping What Is EPROLO? EPROLO is a dropshipping app that enables online store owners to source and import products directly from manufacturers in China. With EPROLO, users have access to a wide range of products at competitive prices, and they can customize and brand their products before importing them into their online store. The app streamlines the entire process of managing a dropshipping business, from product sourcing to order fulfillment, and provides a range of tools to help users manage their inventory, track their orders, and optimize their store for better conversions. What Is It Best for? This app is best for dropshippers who are on a limited budget but still want the services of a dropshipping service. EPROLO will also work best for people who want to ship globally and not just in the United States. It provides a one-stop solution for online businesses to source, stock, and ship products directly to customers without the hassle of managing inventory or shipping logistics. EPROLO Pricing Plans The free plan includes access to all of EPROLO's features, including unlimited orders, products, and storage. However, there is a limit of 150 products for each order and 300 product imports per month. Additionally, the Free plan has a longer processing time of up to 12 days and does not include premium customer support. Free plan: Comes with a limit of 150 products for each order and 300 product imports per month.Junior membership: Faster delivery and no product limits.Senior membership: Access all the premium features EPROLO offers. Integrations EPROLO integrates with the following platforms: AliExpress WooCommerce Shopify eBay EPROLO has also developed a free-to-use website for print-on-demand store owners called Inkedjoy. Inkedjoy can be integrated with Shopify, ETSY, and Woocommerce, and it's one of the important features of EPROLO. Features 1. Product Sourcing EPROLO features 10 dropship product categories and 107 subcategories. They have a product sourcing team that is constantly searching for new and trending products to satisfy current online demands. 2. Inventory Management With this service, you don't need to store products; EPROLO's inventory management feature helps reduce the cost of inventory. The brand has more than 26+ warehouses around the world. 3. Branding Project EPROLO's dropshipping services include providing custom packaging for dropshippers after they've placed a certain number of orders. Branding Project by EPROLO helps store owners build their own brands by providing custom packaging, labels, hangtags as well as scotch tape. 4. Global Shipping This app offers numerous delivery methods with varying shipping costs and times. In nations like Australia, the United States, EU countries, Japan, and others, EPROLO offers its express shipping channel. And due to this, they're able to reduce shipping times to 5 to 8 days. Usability The app is, in short, very easy to use. Individuals need only install the app to their e-commerce platform and then start importing products. EPROLO is designed to be easy to use for dropshipping businesses. The app is user-friendly and intuitive, allowing users to easily find products, import them to their store, and manage their orders. The platform also provides tools for product customization, including the ability to add custom logos and packaging. Additionally, EPROLO offers features such as bulk order fulfillment and real-time order tracking to streamline the fulfillment process. Support EPROLO offers 24/7 customer support. This is through the help center, live chat, frequently asked questions, and email. Their support team is available 24/7 to assist with any questions or issues that users may have. They also offer a comprehensive help center with articles and guides to help users get started and troubleshoot common issues. EPROLO's customer support is known for being responsive, helpful, and efficient in resolving user queries. Dropshipping and Branding on Another Level EPROLO is great for dropshippers who are looking for a free dropshipping service that allows them to focus on their core business practices yet offers similar functions to paid services. Its user-friendly interface, competitive pricing, and fast shipping times make it a popular choice among e-commerce store owners.

Brandify Review (2025): Enhance Your Shopify UX
Having unique and memorable branding is an essential part of differentiating your Shopify store from the thousands of others populating the internet, but tweaking the fine elements of your store's aesthetic can often take hours of difficult and tedious coding that very few Shopify sellers have the skillset for. All of that can be nullified with a simple app that offers numerous customization options without the need for coding, and you need look no further than Brandify by Ninety9. Read on to learn more about how this app can help you. ProsCost effectiveTrusted developerFree planNo coding experience requiredLots of Shopify app integrationsConsLimited features on free planOnly some aspects of your store are customizable Best For Brandify is best for Shopify store owners or online retailers who are looking to enhance the user experience of their store. It is especially useful for merchants who are in the online fashion industry i.e. clothes, jewelry and other small products & trinkets. This is a highly saturated market and sellers need every advantage they can get. One of those advantages is making sure your store stands out with nice colors and effects that are pleasing to the eye but not in a way that's too tacky and over the top. We feel Brandify does a great job of getting the balance just right as evidenced by their current 5 star rating on Shopify and excellent customer reviews. Overview of Features Fully Customizable Cursors Quickly choose from one of the many available cursors, or go the extra mile and upload your own to really hone your store's identity. In addition to this, implement fun cursor trails to match whatever theme suits you, even the likes of simple snowflakes falling behind your moving cursor during the snowy winter seasons. Aside from the physical look of your cursor, there are also a variety of animations you can add as a reaction to a user click, such as a pointing finger or raindrop ripple effect. Modified Scrolling The scroll bars on the side and bottom of every page mostly go unnoticed, but failing to customize their appearance increases the chance of your store blending in with the others around it. Instead, use Brandify to customize the size, colors, and even shadow to better match the design of your store. Additionally, smooth scrolling, a feature developed by Ninety9, delays the input from your mouse wheel while also slowing the speed of your scroll to increase the smoothness and feel of navigating your store. Unlike many other branding apps, Brandify also offers you premium content protection by preventing mobile and PC users from copying images and text on your website and inspecting your code. Other features include but are not limited to: Loading progress barsBlinking title animationsUpsell titles » Pro tip: Combining Brandify with a good page speed optimization app can further enhance the user experience of your customers. Brandify Pricing & Plans Ninety9 offers an infinite free plan with some highlight features—such as scroll modification, content protection, and even chat support—to allow you to try out the service for yourself before committing to any money. If you're happy with the result, then you only need to pay $4.99/month to get all the premium features offered by the app. Integrations Brandify integrates with all types of apps from popular Shopify categories such as: Landing page buildersReview widgetsEmail pop upsTranslation appsCurrency converters Usability Brandify was designed with simplicity and ease of use in mind. The features are all laid out neatly on the left hand side of the app's dashboard and follow a logical workflow. Navigating the app is also easy as everything feels like it is exactly where it should be and as mentioned before, no coding is required so even the most novice store owner can edit their way to a great looking Shopify store. Support Ninety9 are quick to respond and help with any customer queries. The easiest way to contact them is through e-mail but users who have downloaded the app can also use the chat support feature. It should also be noted that one of the main praises for the app in its Shopify reviews was the excellent customer support Ninety9 offered when solving problems. Let Customers Identify With Your Brand Honing and customizing your brand is essential to forging your online presence and differentiating your store from the rest, and website design is one of the simplest ways to achieve this, especially if you choose an affordable app that's easy to use and install, and compatible with most Shopify themes and other apps. If you're still unconvinced, then let the reviews speak for themselves. Brandify has maintained—at the time of writing this review—a solid 5 stars on the Shopify app store. Head to their app store page to learn more.

Layer Slider: A No-Code Solution to Fresh Sliders for Shopify Stores
Keeping your website's content fresh and updated is crucial for engaging customers and driving sales. One tool that can help you achieve this is Layer Slider, a powerful plugin that lets you create eye-catching sliders quickly and easily without the need for coding experience. In this review, we'll take a closer look at the features of Layer Slider, its benefits, integrations, and pricing plans. Layer Slider's Features Layer Slider offers a range of features that make it easy to create stunning sliders that engage your customers. These include: Drag-and-Drop Customization The visual editor allows you to create sliders quickly and easily with no coding or prior experience needed. Your customization options are unlimited, with complete control over effects, transitions, and styles.Full Responsiveness Layer Slider automatically adapts to any resolution, working seamlessly across all devices, whether desktop, mobile, or tablet.No Coding Required Layer Slider's no-code technology makes it effortless to bring your ideas from concept to launch.Multiple Slider Types Layer Slider lets you create a variety of sliders, including image sliders, video sliders, content sliders, and more.CSS3 Transitions You can choose from a range of CSS3 transitions with JavaScript fallback to create dynamic and engaging effects. Benefits of Layer Slider Using Layer Slider can help you: Increase engagement: Layer Slider's eye-catching animations and transitions can capture your customers' attention and keep them engaged with your content.Improve user experience: Layer Slider's responsive design ensures that your sliders look great on any device, providing a seamless experience for your customers.Promote your products: Layer Slider lets you showcase your products with rotating images, unique CTAs, and promotional content, making it easy to market your products effectively.Build trust: Layer Slider's testimonial slider can help you build trust with customers by showcasing positive reviews and testimonials. » Improve your sliders' images with the best photo editing apps for Shopify Pricing Plans Layer Slider offers a 9-day free trial with three pricing plans available: Basic Plan ($6.99/month)Create up to one sliderTemplate libraryDrag-and-drop editorUnlimited layersFree supportStandard Plan ($9.99/month) This plan includes all the features of the previous plan, as well as:Create up to three slidesCreate multi-language slidersAdvanced Plan ($16.99/month) This plan includes all the features of the previous plans, as well as:Create unlimited sliders Integrations Layer Slider offers seamless integration with a variety of popular platforms, allowing you to easily incorporate the plugin into your existing workflows and maximize your productivity. Some of the key integrations include: Shogun page builder: Use Layer Slider in conjunction with Shogun's powerful page-building tools to create stunning, customized web pages that showcase your products and services.Social media: Connect Layer Slider to your social media accounts, including Instagram, Facebook, YouTube, Vimeo, Twitter, and Flickr, to easily share your content and engage with your followers. Our Verdict: Should You Use Layer Slider? Layer Slider is a great option for those looking to create custom sliders without any coding experience. With its drag-and-drop editor, custom effects, and responsive design, you can create professional-looking sliders with ease. Plus, with a 9-day free trial and live chat support available, it's easy to give Layer Slider a try and see if it's the right fit for your website.





