Tidio Review (2025): Pricing, Features, Support, & More!



Updated February 14, 2024.
Our team tests eCommerce apps and publishes reviews that are unbiased and not influenced by payments we receive from some of the app developers.

According to a recent study, the amount of money consumers spend on retail purchases through chatbots is expected to reach $142 billion by 2024. That's a staggering increase from just $2.8 billion in 2019. Chatbots are not only convenient and cost-effective, but they also provide a personalized and engaging customer experience.
Providing excellent customer service is not always easy. Merchants face many challenges, such as a lack of time or human resources to promptly handle customer queries, language barriers, time zone differences, etc. That's why we decided to review one of the most popular chatbot tools on the market: Tidio.
Tidio is a chatbot and live chat platform that helps you communicate with your customers in real time, automate tasks, and personalize your interactions. We'll take you through the ins and outs of the app in this detailed review.
Best For
Tidio is the perfect app for any small to medium e-commerce store looking to improve customer service and increase sales. Whether you sell clothes, books, gadgets, or anything else, Tidio can help you connect with your customers and answer their questions in real time.
However, stores with high volumes of customer inquiries or those that sell complex products will benefit the most from the app. This is because Tidio allows you to automate your responses, create chatbots, and integrate with other tools like email marketing and CRM. This way, you can save time, reduce costs, improve customer satisfaction, and ultimately, increase sales.
Pros
- Easy-to-use UI
- No coding skills needed
- Wide range of AI-driven features
- Customizable chat widgets & chatbots
- Quick multilingual support
- More affordable than similar apps
Cons
- Limited Shopify app integrations
- Free plan has a limited number of chats
» Check out our selection of the best sales-boosting apps to see your sales soar
Overview of Features
Live Chat
Live chat is one of Tidio's core features. It allows you to respond to customers almost immediately to increase your sales. You can use live chat to collect customer data before the chat starts, see what customers are typing before they send messages, create a library of common answers for lightning-quick responses, and customize your chat widget to match your brand. You can also split your operators into departments so customers can reach the right person for their queries.
Shopify Order Management
If you run a Shopify store, you'll love this feature. Tidio lets you manage your orders during chats, provide product recommendations, and offer refunds without leaving the app. You can preview customers' shopping carts and review their order history, as shown in the image below. Tidio also serves as a discount generator app, issuing custom coupon codes to customers. These tools can help you reduce abandoned cart rates and increase customer loyalty.
Chatbots
Tidio's chatbots allow you to have fully automated customer service without any coding skills. You can use the visual chatbot builder to create your own chatbots or choose from 35+ templates for different scenarios. You can also use chatbots to collect customer data, send pop-up messages when customers abandon their cart, and conduct post-conversation surveys.
Tidio AI
Tidio AI can help you provide faster and smarter customer service. This feature comprises a set of advanced features that use artificial intelligence to enhance your chatbots and live chat. You can use the Reply Assistant to get suggested responses based on previous chats, the FAQ Wizard to create chatbots that answer common questions, and Smart Views to segment your visitors based on their behavior and preferences.
Ticketing
Ticketing is a feature that helps you track and prioritize customer queries. It can help you organize your customer service and avoid missing any important issues. You can tag customer queries with different labels, such as "urgent," "new," or "resolved." You can also add notes and create custom tags for your own convenience. Tidio takes the ticketing system one step further, allowing you to transform chats or emails into tickets in just a few clicks.
Multichannel Tool
The multichannel tool is a feature that helps you create a communication center by linking all your messaging channels into one platform. You can integrate Messenger, Instagram, Live Chat, and email with Tidio and respond to all your messages in one place. This way, you can save time, avoid switching between apps, and reach more customers on their preferred channels.
Analytics
Analytics is a feature that helps you measure and improve your customer service and sales, and Tidio functions as an excellent analytics app. It lets you see how your chatbots and operators are performing, how many conversions you are getting, and your customer satisfaction rate with your service. It also offers helpful suggestions on what you can do to improve. You can compare different metrics using charts and see how they change over time, helping you optimize your chat strategy to increase ROI.
» Don't forget to track your income & expenses with our top picks for the best profit-tracking apps
Plans & Pricing
Tidio offers a forever-free plan and three paid plans, which you can try for free for seven days. They also offer a 17% discount if you choose an annual plan.
Free
The Free plan is an excellent choice to get your small website started, with no commitment required. With this plan, you can access live chat, chatbots, email support, the ticketing system, desktop and mobile apps, visitor info, and JavaScript API. You can have up to 50 unique conversations with live chat and up to 100 users with chatbots. The Free plan best suits small businesses or hobbyists who want to try out the app.
Communicator
The Communicator plan is best for mid-sized teams that base customer support on live conversations. With this plan, you get unlimited conversations with live chat and up to five operators. You also get features such as team departments, analytics, live typing, viewed pages, a live visitors list, and more. The Communicator plan costs $19 per month per operator.
Chatbots
The Chatbots plan is a handy add-on with automations made for self-service. With this plan, you can create as many chatbots as you want and use them to automate tasks, answer questions, and collect data. You also get features such as over 35 chatbot templates, the visual chatbot editor, Zapier integration, and more. This plan starts at a monthly fee of $19 and is best suited for businesses that want to automate their customer service and increase conversions.
Tidio+
The Tidio+ plan is a solution for growing businesses looking for advanced features and dedicated support. With this plan, you get unlimited conversations with live chat and a custom number of operators. You can also access all features, including Tidio AI, FAQ wizard, Reply Assistant, Smart Views, and more. The Tidio+ plan starts at $329 per month and is best suited for businesses that want to get the most out of Tidio and optimize their chat strategy.
Integrations
Tidio offers a range of integrations that can help you connect your chatbot with your favorite tools. They can be divided into platform and app integrations.
Platform Integrations
Tidio integrates with all leading e-commerce platforms, so you can easily install Tidio on your website without any coding skills. Some of the 18 platforms that Tidio integrates with are:
- Shopify
- BigCommeerce
- WooCommerce
- Wix
- Magento
- WordPress
App Integrations
Tidio also integrates with 17 apps to enhance your chatbot's functionality and performance. Some of the most useful apps that Tidio integrates with are:
Usability
Tidio is one of the most user-friendly chatbot platforms on the market. You can set up your account and start chatting with your visitors in less than five minutes. As you can see below, the user interface is clean, intuitive, and easy to navigate. You can access all the features from the dashboard, such as chatbot templates, scenarios, settings, and analytics.
The tool offers a wide range of chatbot templates to suit different purposes and industries. You can also create your own chatbot scenarios without coding using the drag-and-drop editor. Tidio is reliable and fast, with minimal downtime or technical issues.
Support
Tidio is more than just a chat tool. It's also a support tool that offers various ways to help you get the most out of the product. You can rely on the Tidio team for assistance, whether a quick answer, a detailed explanation, or a custom solution.
Here are some of the support options they provide:
- Live chat support: Support staff typically respond within minutes on weekdays and are always friendly and helpful.
- Email support: They reply to your emails promptly and professionally every weekday.
- 24/7 emergency phone support: They have a round-the-clock hotline in case you need immediate assistance.
- Customer success manager: A dedicated member of the Tidio team will guide you through the best practices and help you grow your business.
- Implementation specialist: They offer custom setup and integration for bigger teams or complex projects.
- Training sessions: You and your team have access to training on how to get the best out of Tidio.
- Chatbot building assistance: They can help you set up the bots for your specific needs and goals.
- Blog, case studies, and comparison articles: You can read helpful tips on chat, marketing, and e-commerce, gain inspiration from other businesses, and explore how Tidio compares to the competition.
- Help center: Tido also has a comprehensive knowledge base with articles, videos, and tutorials on a wide range of topics you can see below.
From Conversations to Conversions: Turn Customer Service Into Sales
Tidio is not just a chatbot platform. It's also a great marketing tool to help you turn your website visitors into loyal customers. Although it has minor drawbacks, like the limited nature of the free plan, it offers a wide range of robust capabilities that set it apart from its peers.
With Tidio, you can create personalized chatbots that engage your visitors with relevant messages and offers. You can also use live chat to provide exceptional customer service and answer any questions or concerns they might have. Plus, you can track and analyze your visitors' behavior and preferences to optimize your website and campaigns.
All of these features can help you generate more leads and increase sales through targeted and exceptional customer service. Tidio not only helps you start the conversation, but it also ensures that you end it with a conversion.
» Gain further momentum with some of the best conversion rate optimization apps
Tidio Review (2025): Pricing, Features, Support, & More!
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Numerous Product Templates Without Warehousing Cloudprinter has over 5,000 templates that are ready to go for all your products, including those bearing your personal brand and style. Simply add the products to your store, and Cloudprinter's print-on-demand services will handle order manufacturing and fulfillment for you. 2. Dynamic Product Files If the product templates don't interest you, then you have the ability to upload dynamic PDF files to print your customized products. 3. Automated Global Fulfillment Cloudprinter has the largest print network with over 170 printing facilities in 104 countries that can complete and fulfill customer orders at a rapid pace—within five days in most cases. Additionally, choose from four different shipping options, depending on your company and budget. 4. Reduced Carbon Footprint Localized printing services can greatly reduce the amount of carbon dioxide emissions accrued by US- or China-based warehousing and global shipping, which can improve your business's carbon footprint and save costs. 5. Live Order Updates Always be up to date with the current status of your orders. This will both remove some of the stress off your shoulders and keep your customers happy. Plans & Pricing The Cloudprinter app is free to install for your Shopify store and carries no monthly cost, though you will incur a small fee for each fulfilled order. This ensures that you don't pay for anything unless your products are selling. Cloudprinter offers three pricing plans: Start, Business, and Enterprise. Certain features are standard across all the pricing plans, including access to 24/7 chat support, a self-serve help center, and PDF FIX. However, each plan has its own distinct features: Starter Plan€2.50 job fee€0.25 quantity feeAutomated routingBusiness Plan (€199/month)€1.50 job fee€0.15 quantity fee10+ routing profilesContact with a regional managerEnterprise Plan (€999/month)Custom job and quantity feesCustom routing profilesCustom product templatesAssigned key account manager Integrations Cloudprinter supports various integrations with the best e-commerce platforms and print management systems. These include but are not limited to: Shopify, WooCommerce, and WixeBay, Amazon, and EcwidMailchimp, Dropbox, and AirtableSalesforce, Magento, and Shipstation For a full list of Cloudprinter integrations, you can find more info on their website. It's also important to note that some of these integrations will require Zapier. Usability The app is specifically designed for ease of use and automation. It offers an intuitive dashboard with lots of useful information, such as real-time quotations, order statuses, print calls, and payments and shipment tracking. It responds quickly to user interactions and performs tasks efficiently with logical and intuitive workflows. Support Cloudprinter offers a wide range of support functions. These include: Website info: Comprehensive documentation and knowledge base that includes guides, tutorials, FAQs, and technical documentation.Email support: Ask questions, report issues, or seek assistance with specific inquiries via email.Chatbot: Live chatbot on their website for real-time assistance with queries.Case studies: Real-life stories from users of the app showcasing their experiences.Blogs and webinars: Posts from the Cloudprinter team to help users to learn more about the industry and provide valuable insights. Printing On Cloud Nine Order fulfillment and warehousing are two of the most crucial aspects of every e-commerce business and one of the biggest challenges that new Shopify sellers have to overcome. Instead of sourcing suitable storage facilities and finding a way to ship your products to your customers—both of which can be extremely costly and time-consuming—rather let a handy print-on-demand platform like Cloudprinter automate these processes for you.

Blyp Review (2025): Pros & Cons, Features and Pricing
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Growave Review (2023): Best Shopify Conversion Tool?
With an estimated 4 million+ active Shopify stores currently online, competition in the e-commerce field is fierce. Standing out is extremely crucial—and has become more difficult. But with the right tools, you can supercharge your sales and conversions. Growave, a versatile Shopify conversion tool, has been making its own waves in the industry. But does it live up to the hype? In this Growave review, we'll explore its primary functions, features, pricing, and much more, so you can make an informed decision about whether it's the right app for your e-commerce business. Meet the Expert Arjel Vajvoda is the Head of Product and Marketing manager at Motomtech, a leading software company. With her strong background in customer support, marketing, and documentation, she excels in creating successful, million-dollar SaaS products and strategies. What is Growave? Growave is an all-in-one marketing platform tailored for Shopify merchants, offering a comprehensive set of tools to enhance customer engagement and drive sales. The platform emphasizes boosting customer loyalty, driving conversions with reviews and social proof, increasing customer lifetime value, and growing sales through innovative features like wishlists. ProsAll-in-one marketing functionalityComprehensive loyalty programsFully customizableMultiple third-party integrationsFree planConsLimited technical experience can lead to initial complexity What is Growave Best For? Growave is best suited for e-commerce businesses looking to boost their conversion rates and establish trust with their customer base. It excels at creating a loyal customer community, encouraging repeat business, and showcasing your products in an authentic and trustworthy manner. By combining features like a loyalty program, reviews, wishlists, and more, Growave empowers your store to engage customers and nurture lasting relationships, ultimately resulting in increased conversions and revenue. Overview of Growave Features Loyalty and rewards Growave's loyalty program is designed to foster customer retention by rewarding them with points for every purchase and engagement on the platform. Customers earn points that can be redeemed for discounts, special offers, or other incentives. This not only encourages repeat business but also creates a positive cycle where customers feel appreciated for their loyalty, leading to increased brand affinity. » Looking to implement loyalty programs only? Try one of these top Shopify loyalty apps Reviews Growave facilitates customer reviews, providing a platform for customers to share their experiences with products. Reviews play a crucial role in building trust and credibility for potential buyers who rely on the opinions of others before making a purchase. Positive reviews act as social proof, instilling confidence in the quality and reliability of the products, ultimately influencing buying decisions. » Explore more benefits of adding product reviews to your Shopify store Wishlists The wishlist feature in Growave serves as a valuable tool for keeping products on customers' radars. By allowing users to curate a list of desired items, businesses can boost brand recall and create opportunities for future purchases. This feature not only enhances the user experience by enabling customers to plan and organize their preferences but also provides businesses with insights into popular products and customer preferences. Social login Growave simplifies the customer onboarding process by integrating social login options. This functionality streamlines the sign-up process, allowing users to use their existing social media credentials to create accounts. By reducing friction during the registration process, social login contributes to a smoother customer journey, potentially increasing conversion rates and overall user satisfaction. Instagram integration Growave's Instagram integration is a powerful tool for leveraging visual content. It allows businesses to seamlessly showcase their Instagram content on their online store, creating an enticing gallery. This integration capitalizes on the popularity of visual marketing, enabling businesses to harness the aesthetic appeal of their Instagram feed to engage customers and drive sales. 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We offer helpful guidelines on how much to spend on Shopify apps Growave Integrations Growave integrates with a variety of third-party apps to streamline and enhance your marketing and performance efforts. Some of the most popular integrations include: Klaviyo: Boost your email marketing efforts by linking Klaviyo to the pre-built email flows created by Growave.PageFly: Build landing pages and product pages to increase conversion potential.Omnisend: Similar to Klaviyo, you can reach out to customers via email and SMS. PushOwl: Easily remind your customers of abandoned carts and expiring sales through push notifications.GemPages: Much like PageFly, GemPages can help you create high-converting pages that easily embed Growave apps.Vajro: Create a mobile app for your store with all of Growave's features. Usability Growave's usability shines on both sides of the coin. For merchants, it offers a straightforward setup, aided by guides and customer support to help overcome any hurdles. Once your store is equipped with Growave, managing it is a breeze. This is thanks to an intuitive dashboard that provides insights into various customer interactions, such as points earned and review feedback. On the customer front, Growave makes the shopping experience seamless. Shoppers can easily earn points, leave reviews, and engage with products using social media accounts, reducing friction and enhancing overall usability. Support Growave backs its users with robust support options. Depending on your plan, you can access support through channels such as: EmailLive chatPhone supportComprehensive knowledge baseBlogLive demosAPI documentationYouTube Get Your Shopify Store Ahead of the Wave Growave, a versatile Shopify conversion tool, offers a comprehensive all-in-one marketing platform for merchants, emphasizing customer loyalty, trust-building through reviews, and visual content integration. With strengths in loyalty programs, customization, and seamless integrations, Growave caters to businesses of all sizes with accessible pricing plans. Despite potential initial complexity for less technically experienced users, Growave's user-friendly interface and robust support make it a valuable solution for businesses seeking enhanced online presence and sustainable growth.