HelloBrand Review—Shoppable Video Links for Shopify Merchants

Tidio Review (2025): Pricing, Features, Support, & More!

According to a recent study, the amount of money consumers spend on retail purchases through chatbots is expected to reach $142 billion by 2024. That's a staggering increase from just $2.8 billion in 2019. Chatbots are not only convenient and cost-effective, but they also provide a personalized and engaging customer experience. Providing excellent customer service is not always easy. Merchants face many challenges, such as a lack of time or human resources to promptly handle customer queries, language barriers, time zone differences, etc. That's why we decided to review one of the most popular chatbot tools on the market: Tidio. Tidio is a chatbot and live chat platform that helps you communicate with your customers in real time, automate tasks, and personalize your interactions. We'll take you through the ins and outs of the app in this detailed review. Best For Tidio is the perfect app for any small to medium e-commerce store looking to improve customer service and increase sales. Whether you sell clothes, books, gadgets, or anything else, Tidio can help you connect with your customers and answer their questions in real time. However, stores with high volumes of customer inquiries or those that sell complex products will benefit the most from the app. This is because Tidio allows you to automate your responses, create chatbots, and integrate with other tools like email marketing and CRM. This way, you can save time, reduce costs, improve customer satisfaction, and ultimately, increase sales. ProsEasy-to-use UINo coding skills neededWide range of AI-driven featuresCustomizable chat widgets & chatbotsQuick multilingual supportMore affordable than similar appsConsLimited Shopify app integrationsFree plan has a limited number of chats » Check out our selection of the best sales-boosting apps to see your sales soar Overview of Features Live Chat Live chat is one of Tidio's core features. It allows you to respond to customers almost immediately to increase your sales. You can use live chat to collect customer data before the chat starts, see what customers are typing before they send messages, create a library of common answers for lightning-quick responses, and customize your chat widget to match your brand. You can also split your operators into departments so customers can reach the right person for their queries. Shopify Order Management If you run a Shopify store, you'll love this feature. Tidio lets you manage your orders during chats, provide product recommendations, and offer refunds without leaving the app. You can preview customers' shopping carts and review their order history, as shown in the image below. Tidio also serves as a discount generator app, issuing custom coupon codes to customers. These tools can help you reduce abandoned cart rates and increase customer loyalty. Chatbots Tidio's chatbots allow you to have fully automated customer service without any coding skills. You can use the visual chatbot builder to create your own chatbots or choose from 35+ templates for different scenarios. You can also use chatbots to collect customer data, send pop-up messages when customers abandon their cart, and conduct post-conversation surveys. Tidio AI Tidio AI can help you provide faster and smarter customer service. This feature comprises a set of advanced features that use artificial intelligence to enhance your chatbots and live chat. You can use the Reply Assistant to get suggested responses based on previous chats, the FAQ Wizard to create chatbots that answer common questions, and Smart Views to segment your visitors based on their behavior and preferences. Ticketing Ticketing is a feature that helps you track and prioritize customer queries. It can help you organize your customer service and avoid missing any important issues. You can tag customer queries with different labels, such as "urgent," "new," or "resolved." You can also add notes and create custom tags for your own convenience. Tidio takes the ticketing system one step further, allowing you to transform chats or emails into tickets in just a few clicks. Multichannel Tool The multichannel tool is a feature that helps you create a communication center by linking all your messaging channels into one platform. You can integrate Messenger, Instagram, Live Chat, and email with Tidio and respond to all your messages in one place. This way, you can save time, avoid switching between apps, and reach more customers on their preferred channels. Analytics Analytics is a feature that helps you measure and improve your customer service and sales, and Tidio functions as an excellent analytics app. It lets you see how your chatbots and operators are performing, how many conversions you are getting, and your customer satisfaction rate with your service. It also offers helpful suggestions on what you can do to improve. You can compare different metrics using charts and see how they change over time, helping you optimize your chat strategy to increase ROI. » Don't forget to track your income & expenses with our top picks for the best profit-tracking apps Plans & Pricing Tidio offers a forever-free plan and three paid plans, which you can try for free for seven days. They also offer a 17% discount if you choose an annual plan. Free The Free plan is an excellent choice to get your small website started, with no commitment required. With this plan, you can access live chat, chatbots, email support, the ticketing system, desktop and mobile apps, visitor info, and JavaScript API. You can have up to 50 unique conversations with live chat and up to 100 users with chatbots. The Free plan best suits small businesses or hobbyists who want to try out the app. Communicator The Communicator plan is best for mid-sized teams that base customer support on live conversations. With this plan, you get unlimited conversations with live chat and up to five operators. You also get features such as team departments, analytics, live typing, viewed pages, a live visitors list, and more. The Communicator plan costs $19 per month per operator. Chatbots The Chatbots plan is a handy add-on with automations made for self-service. With this plan, you can create as many chatbots as you want and use them to automate tasks, answer questions, and collect data. You also get features such as over 35 chatbot templates, the visual chatbot editor, Zapier integration, and more. This plan starts at a monthly fee of $19 and is best suited for businesses that want to automate their customer service and increase conversions. Tidio+ The Tidio+ plan is a solution for growing businesses looking for advanced features and dedicated support. With this plan, you get unlimited conversations with live chat and a custom number of operators. You can also access all features, including Tidio AI, FAQ wizard, Reply Assistant, Smart Views, and more. The Tidio+ plan starts at $329 per month and is best suited for businesses that want to get the most out of Tidio and optimize their chat strategy. Integrations Tidio offers a range of integrations that can help you connect your chatbot with your favorite tools. They can be divided into platform and app integrations. Platform Integrations Tidio integrates with all leading e-commerce platforms, so you can easily install Tidio on your website without any coding skills. Some of the 18 platforms that Tidio integrates with are: ShopifyBigCommeerceWooCommerceWixMagentoWordPress App Integrations Tidio also integrates with 17 apps to enhance your chatbot's functionality and performance. Some of the most useful apps that Tidio integrates with are: KlaviyoOmnisendActiveCampaignMailChimpJudge.meGoogle Analytics Usability Tidio is one of the most user-friendly chatbot platforms on the market. You can set up your account and start chatting with your visitors in less than five minutes. As you can see below, the user interface is clean, intuitive, and easy to navigate. You can access all the features from the dashboard, such as chatbot templates, scenarios, settings, and analytics. The tool offers a wide range of chatbot templates to suit different purposes and industries. You can also create your own chatbot scenarios without coding using the drag-and-drop editor. Tidio is reliable and fast, with minimal downtime or technical issues. Support Tidio is more than just a chat tool. It's also a support tool that offers various ways to help you get the most out of the product. You can rely on the Tidio team for assistance, whether a quick answer, a detailed explanation, or a custom solution. Here are some of the support options they provide: Live chat support: Support staff typically respond within minutes on weekdays and are always friendly and helpful.Email support: They reply to your emails promptly and professionally every weekday.24/7 emergency phone support: They have a round-the-clock hotline in case you need immediate assistance.Customer success manager: A dedicated member of the Tidio team will guide you through the best practices and help you grow your business.Implementation specialist: They offer custom setup and integration for bigger teams or complex projects.Training sessions: You and your team have access to training on how to get the best out of Tidio.Chatbot building assistance: They can help you set up the bots for your specific needs and goals.Blog, case studies, and comparison articles: You can read helpful tips on chat, marketing, and e-commerce, gain inspiration from other businesses, and explore how Tidio compares to the competition.Help center: Tido also has a comprehensive knowledge base with articles, videos, and tutorials on a wide range of topics you can see below. From Conversations to Conversions: Turn Customer Service Into Sales Tidio is not just a chatbot platform. It's also a great marketing tool to help you turn your website visitors into loyal customers. Although it has minor drawbacks, like the limited nature of the free plan, it offers a wide range of robust capabilities that set it apart from its peers. With Tidio, you can create personalized chatbots that engage your visitors with relevant messages and offers. You can also use live chat to provide exceptional customer service and answer any questions or concerns they might have. Plus, you can track and analyze your visitors' behavior and preferences to optimize your website and campaigns. All of these features can help you generate more leads and increase sales through targeted and exceptional customer service. Tidio not only helps you start the conversation, but it also ensures that you end it with a conversion. » Gain further momentum with some of the best conversion rate optimization apps

Parcel Panel Review (2025): Features, Integrations, Pricing, & More!

Research shows that 69% of online shoppers rank the ability to track their orders as one of their top three considerations when making a purchase. This means that order tracking is an essential part of the customer experience. However, for merchants, managing order tracking can be challenging, with issues like delayed shipments, lost packages, and inaccurate information. It can also be time-consuming to respond to customers' questions about where their orders are. If you're an online retailer struggling with order management, look no further than Parcel Panel—a user-friendly solution designed specifically for simplifying operations and addressing these challenges. After thorough research and testing, we've compiled a review of the app to unpack its key features, pricing, integrations, shortcomings, and more to help you decide whether Parcel Panel is an app worth investing in. Best For Parcel Panel is a valuable app for any e-commerce store looking to manage and track their shipments more effectively. It's also useful for any store looking to save time by automating customer order updates. For this reason, if you use dropshipping or ship high volumes of packages, Parcel Panel will save you significant time and resources, allowing you to focus on other aspects of running your store. ProsEasy to set up & useReal-time tracking information on an internal pageCustomizable tracking page & notificationsExcellent customer service & supportAffordable pricing plansConsFree plan supports a limited number of ordersEmail integrations only available with more expensive plans » Parcel Panel is just one app to help with dropshipping. Check out more great dropshipping apps for your store Overview of Features All-in-One Order Tracking Parcel Panel's order tracking database provides real-time and automatic sync, tracking, and updates. It supports 1090 carriers, including FedEx, UPS, DHL, and many other leading carriers. With its smart dashboard, you can get a comprehensive overview of all your orders in one place. It provides eight color-coded shipment statuses to keep you fully informed of each order's progress. Branded Tracking Page Parcel Panel allows you to create a customized tracking page that matches your brand identity, as shown in the image below. This means you can send customers back to your site instead of third-party tracking websites. Customers can track their orders via order or tracking number, and the page includes info like estimated delivery time, order status, and map coordinates. It even has automatic page translation for a truly superior customer experience. Automated Shipping Notifications The app automatically sends email notifications to customers based on six smart notification triggers. There's an email editor that allows you to customize these notifications to your liking. You can even send notifications to yourself to handle problematic orders before customers complain. Talk about being proactive! Upsell System Parcel Panel functions like an upsell app, sending customers automated AI product recommendations. It also serves the purpose of a discount notification app, alerting customers of discounts and other promotions. These upsells and promotions are fully customizable and will appear on the tracking page and customer notifications. So not only can you keep customers informed about their orders, but you can also increase sales at the same time. Smart Analytics Parcel Panel offers insightful analytics to help you optimize your shipping and marketing strategies. The app has a clean and easy-to-read dashboard showing various metrics, such as shipment performance, tracking page views, notification clicks, upsell conversions, and delivery time analysis. You can also view graphical reports that make it easy to interpret the data and identify trends or issues. » Don't underestimate the power of data. Learn about more analytics apps for actionable insights Plans & Pricing If you're skeptical of how much to spend on apps, Parcel Panel has got you covered! With a free plan, three paid plans, and a 7-day free trial, there's something for everyone. Free If you're just starting out and want to offer a basic tracking experience to your customers, the Free plan is a good option. You can access over 1000 couriers, create a branded tracking page, send Shopify native notifications, and monitor your orders from a smart dashboard. Keep in mind, however, that the Free plan only allows you to track up to 20 orders per month. Essential For growing brands that need more features and flexibility, the Essential plan is a great choice. You can customize your order status, show estimated delivery time, display product recommendations and upsell offers, and send shipping notifications. The Essential plan also includes delivery metrics to help you improve your shipping performance. The Essential plan ranges from $9 to $29 per month, based on your quota, which, in turn, ranges from 200 to 1,000 monthly orders. Professional The Professional plan is for you if you're scaling your business and want to take your tracking experience to the next level. You can utilize the developer API and webhook to integrate with Klaviyo, Omnisend, Zendesk, and Intercom, as well as automatically translate tracking details to your customers' language. You can also remove the Parcel Panel branding from your tracking page with the Professional plan. It costs between $49 and $329 per month, contingent on your quota, which ranges from 2,000 to 20,000 orders each month. Enterprise For high-volume companies that need a customized and dedicated tracking solution, the Enterprise plan is the best option. You can get a dedicated tracking channel for your store, a monthly account review with an expert, custom integration with any app or platform you need, and exclusive support from the Parcel Panel team. With a monthly fee of $399 to $709, you'll receive a quota of between 25,000 and 50,000 orders. Integrations Parcel Panel integrates with Shopify, Shopify Plus, and WooCommerce (with more leading e-commerce platforms coming soon) and has over 20 app integrations that can be divided into the following categories: Product review apps: These tools enable you to collect and display customer reviews, images, and videos on your tracking page, increasing trust and social proof. Loox and Judge.me are two such apps.Email marketing apps: These apps, like Klaviyo, allow you to send automated emails and SMSes to customers based on the status of their orders, such as shipping confirmation, delivery notification, and feedback requests.Translation apps: These apps help you translate your tracking page into multiple languages, which can improve your customer satisfaction and retention. An example app is Weglot.Page builder apps: Integrations with apps like PageFly allow you to customize your tracking page with drag-and-drop elements, such as banners, widgets, and buttons.Loyalty & rewards apps: Apps like Growave can assist you in creating loyalty programs that reward your customers for their purchases, referrals, reviews, etc.Helpdesk apps: These tools help you provide customer service and support through live chat, email, and phone. Zendesk is an example. Usability Usability is a big deal when it comes to apps. You don't want to spend hours figuring out how to use an app that's supposed to make your life easier. Fortunately, Parcel Panel is a breeze to use. Setup is quick and easy, and you don't need any coding knowledge to get started. As you can see below, the user-friendly interface is clean and easy to navigate. The analytics dashboard also has a simple design, making data interpretation that much easier. It fits all Shopify themes, and the adaptive interface suits all devices. Support One of the best things about Parcel Panel is their knowledgeable and responsive support team and abundant resources. They offer: 24/7 live chat support in multiple languages: Whether you need help with tracking, shipping, or anything else, they are always ready to assist you. And yes, they speak your language.Email support: If you prefer to communicate via email, you can send them your queries and expect a prompt and helpful reply.Dedicated support with the Enterprise plan: Assuming you have a large or complex business, you can get access to a dedicated support agent who will know your account inside out and provide personalized solutions.Expert install service for onboarding: This service is available for free on request if you need help setting up Parcel Panel on your store.Help center (guides & articles): You can browse their extensive help center that covers everything from installation to integration. You can also find useful tips and tricks on how to optimize your shipping experience.Blog: Granted that you want to stay updated on the latest news and trends in the e-commerce and shipping industry, you can follow their blog, which features insightful articles and case studies. Make Great Post-Purchase Service Part & Parcel of Your Store Now that you know all about Parcel Panel's features and pricing plans, you might be wondering if it's worth it. Despite some shortcomings, like having a limited free plan, Parcel Panel has some powerful features that make it an excellent choice for online store owners. One of the standout features is its ability to increase customer lifetime value by providing exceptional post-purchase service that results in happy customers who return to your store. » If you're looking to improve other aspects of your shipping, head to our top choices of orders & shipping apps

Topdser Dropshipping Review (2025): Pricing, Features, Support, & More!

The dropshipping market is estimated to be worth $287.36 billion and is projected to reach $1,253.79 billion by 2030. To get a slice of the pie, you need a reliable and efficient dropshipping app to help you source and fulfill products. It's no wonder that platforms like Topdser have gained immense popularity among store owners looking to streamline their operations. Topdser is an app tailore­d for e-commerce dropshipping businesses. The app aims to simplify the process of finding suppliers, importing products, and managing orders, making it one of the best Zendrop alternatives on the market. This review offers a comprehensive­ evaluation of Topdser's feature­s, pricing model, support, and more to he­lp you determine its suitability for your dropshipping venture. » Learn how to select the right dropshipping & fulfillment partner Best For Topdser is a great app for small to medium-sized e-commerce dropshipping businesses. In particular, it's an excellent choice for: New dropshippers: The app simplifies and streamlines key processes like finding and importing products and fulfilling orders, making it ideal for those just starting out in the industry.Merchants looking for product variety: Topdser offers a vast range of products from many different suppliers, which is excellent for those looking to diversify their offerings.International sellers: Topdser enables product sourcing from around the world, so it's a great choice for international sellers who want to expand their market reach. ProsSleek & intuitive UIWide range of automation featuresExcellent customer support & tutorialsFree plan availableConsFree plan is somewhat limitedSome product descriptions lack detail » If you're an international merchant, consider using one of these currency converter apps Overview of Features Topdser's broad selection of features puts it way ahead of the competition. They've got you covered every step of the way, from sourcing products to tracking orders, so your business can keep growing and thriving. Here are some of the standout features: One-Click Product Imports With Topdser, it's extremely easy to source products on AliExpress and 1688 and import them to your Shopify store. Choose from thousands of products across multiple categories, complete with the ability to edit all their titles, descriptions, prices, and variants for a personal touch. This way, you can make sure it aligns with whatever theme or audience you're targeting. Auto-Place Orders You can breeze through your order fulfillment process with Topdser. In seconds, you can auto-place up to 300 orders at once, saving you the tedious manual effort of placing orders individually. This not only saves you time and effort but also ensures that your orders are shipped as soon as possible. Private Storage To ensure your customers get the speedy delivery they deserve, Topdser offers their own private storage for your dropshipping products. This means you can ship products up to four days faster and avoid out-of-stock issues. It also means you can buy popular products in bulk, saving you money and increasing profits. Pro tip:Use an app to hide out-of-stock items to make sure you give your customers the best possible shopping experience. Integrated Branding Topdser gives you­ the power to personalize­ your dropshipping products with your store's unique branding. You can create branded packing tape and boxes and even customized stickers with your logo and brand colors. Personalized branding helps you stand out from the competition, build brand identity and recognition, and gain the trust of your customers. » Build brand awareness with one of our best marketing apps for Shopify Pricing Plans Topdser has four pricing plans for different budgets and needs. Each offers essential features like one-click bulk orders, price and inventory monitors, pricing rules, and niche spy. Below is an overview of some of the key features: Let's take a closer look at each plan: Jump Topdser's free plan will help get your dropshipping store up and running smoothly. It includes an import list limit of 3,000 items, multi-store management for up to three stores, auto order fulfillment, and auto-messaging. It's the perfect choice for beginners and small-scale dropshipping businesses. Pro The Pro plan is priced at an affordable monthly fee of $19 and is designed for growing dropshipping businesses with a moderate sales volume. It offers an import list limit of 20,000 products, multi-store management for 10 stores, in-app order tracking, and a cashback affiliate program, among others. » If expansion is a top priority, take a look at our list of top Shopify apps for growing stores Accelerate For ambitious entrepreneurs determined to accelerate their dropshipping success, the Accelerate plan is available at $99 per month. It boasts an import list limit of 150,000 products, priority processing, product inspection, and multi-store management for up to 50 stores. Scale The Scale plan, priced at $499 per month, is a tailored solution for large-scale dropshipping businesses with extensive product catalogs and unique operational demands. It includes an unlimited import list limit, personalized quality control, a dedicated account manager, and customized product images. This plan ensures seamless scalability and optimal performance for thriving dropshipping empires. Integrations Third-party app integrations are vital for boosting conversions and sales and engaging customers. By seamlessly integrating with popular e-commerce tools, Topdser offers a comprehensive solution to enhance your dropshipping business. Some of the most popular integrations include: PageFly: PageFly empowers you to create stunning and highly customizable landing pages, product pages, and sales funnels. With its drag-and-drop interface and advanced features, you can optimize your dropshipping store's design and user experience, ultimately driving more conversions. For more info on this app, head to our in-depth PageFly review.Loox: Loox is a powerful product review management app that lets you showcase customer reviews and ratings on your product pages. By leveraging social proof, Loox helps build trust and credibility, encouraging potential customers to make confident purchase decisions. Read our Loox review for a comprehensive overview of the app.Niche Scraper: Niche Scraper is a robust product research tool that enables you to find winning products, analyze competition, and uncover trending niches. By leveraging its data-driven insights, you can make informed decisions on product selection, maximizing your chances of success in the dropshipping market. Check out the full description of the app in our Niche Scraper review. Other integrations include: 17TRACK for package trackingGrowave all-in-one marketing platformZotabox sales toolsNinjaNutz digital strategists and development expertsShopney mobile app builderSecomApp's range of valuable appsPOWR's selection of conversion-boosting apps Usability The platform's user-friendly interface makes navigating and managing your dropshipping business effortless. Its intuitive design flows without a hitch, and its features are well-organized and easy to find, making it an excellent choice for beginners. In addition, Topdser is quick to set up and configure, and the tool easily integrates with other apps. Topdser's search function could be more powerful, and product descriptions occasionally lack detail, but overall, Topdser's usability is one of its strengths. » Discover how to write great product descriptions for your store Support Topdser provides comprehensive support to assist dropshippers in their journey. Key customer services and resources include: Email and live chat support: This is available on all plans, including the free plan. The support team is dedicated to addressing user inquiries and providing timely assistance to ensure a smooth experience.Additional services on the Scale plan: This premium plan offers valuable services like phone support, a dedicated account manager, and a growth consultation session.Blog: Topdser offers informative and engaging blog posts that cover a wide range of dropshipping topics. They provide valuable insights, tips, and strategies to help users succeed in their businesses.Help Center: Topdser's Help Center is a knowledge base that contains extensive documentation, tutorials, and frequently asked questions. It is an excellent resource for finding answers to common queries and learning how to maximize the platform's features.Dropshipping 101: This section is a beginner-friendly guide offering step-by-step instructions and videos for those new to the industry. It covers product selection, finding suppliers, how to get started with dropshipping (as you can see below), and more. Achieve Top-Tier Dropshipping With Topdser Although the free plan has limited features and there are minor glitches with usability, Topdser is a game-changer for both newbies and experts in the dropshipping industry. From its product research tools, order management capabilities, and efficient pricing and inventory management, Topdser really packs a punch when it comes to speeding up operations. Not only will it save you valuable time and effort, but it will help give you an edge in a highly competitive market. » Check out more top-rated dropshipping apps to streamline operations