keepshoppers logo
Community
Sign In

Yotpo Product Reviews App - Pricing, Support, Features, and More!

Brody Hall
By Brody Hall
Joel Taylor
Edited by Joel Taylor

Updated April 13, 2023

Our team tests eCommerce apps and publishes reviews that are unbiased and not influenced by payments we receive from some of the app developers.

Yotpo Product Reviews App - Pricing, Support, Features, and More! main image

Yotpo, a cloud-based content marketing tool, allows e-commerce merchants to display socially proofed user-generated content (UGC) created by their customers. A great way to build customer trust while also helping relieve purchase hesitancy, something new or emerging e-commerce stores often struggle to overcome.

But does the Yotpo app really do what it claims to do, will it help your store build reviews that drive sales and increase your revenue potential?

Let’s take a look:



Pros


  • A great all-in-one marketing solution
  • Integrates with a ton of third-party tools
  • Packed full of automatic features, making for a hands-off marketing experience

Cons


  • Set up and interface navigation isn't super intuitive, so a steep learning curve is common
  • Some advanced features are blocked behind payment tiers
  • Can become rather expensive as pricing scales with monthly order volume and site traffic

What Is Yotpo?

Yotpo is a customer content marketing platform that provides businesses with tools to collect and showcase user-generated content, such as ratings and reviews, photos and videos, and social media posts.

The platform integrates with e-commerce platforms, such as Shopify and WooCommerce, and allows businesses to display user-generated content on their website, in email campaigns, and on social media.

  • Wish to drive sales through UGC.
  • Are just emerging in the e-commerce space and wish to streamline their business’s social proofing.
  • Are looking for in-depth analytics.
  • Want customizable and branded review request email outreach options.

Yotpo Product Reviews & UGC

4.9/5(5,965 reviews)



Pricing

Yotpo's pricing is based on the specific needs of each business, and the company offers a range of plans to accommodate different budgets and requirements. Yotpo provides a free plan for businesses just starting out, with limited features and capabilities.

Paid plans offer more advanced features, such as unlimited reviews, advanced moderation tools, and integrations with third-party platforms.

The pricing of Yotpo's paid plans varies depending on the size of the business and the level of functionality needed. Yotpo also offers custom pricing for large enterprises with unique needs.

Yotpo pricing

  • Free plan includes 50 monthly orders, review request emails, and on-site widgets.
  • Growth plan, starting at $19 p/m (price scales with use) includes all of the free plan features, plus access to a flexible referral program, review carousels, rich snippets, email upsells, and much more.
  • Prime Plan is the most comprehensive and advanced plan, designed for larger businesses with high-volume review needs. It starts at $59 p/m and includes all the features of the lower-tier plans and unlimited review requests and advanced integrations.
  • Powerhouse Plan is designed for businesses with advanced marketing needs and starts at $119 p/m. This plan includes all the features of the lower-tier plans, as well as advanced marketing tools such as referral programs, loyalty programs, and SMS marketing capabilities.
  • Enterprise Plan includes all the features of the lower-tier plans, as well as customized solutions for enterprise-level businesses, including advanced reporting and analytics, custom integrations, and dedicated customer support.

» For more options check out 8 Yotpo Alternatives for Hassle-Free Reviews and UGC in 2023

Integrations

One of Yotpo’s best features is its ability to integrate with a wide range of CMS platforms and third-party apps. These integrations include:

  • BigCommerce
  • Shopify and Shopify Plus
  • Magento
  • Facebook
  • Instagram
  • Salesforce
  • AdRoll
  • Hubspot
  • Klaviyo
  • Plus a heap more (and I mean a heap more!)

Yotpo Product Reviews & UGC

4.9/5(5,965 reviews)



Features

Yotpo offers a range of features to help businesses collect and showcase customer-generated content. One of its main features is its reviews and ratings system, which allows customers to leave feedback and rate products directly on a business's website.

Yotpo’s bread and butter is creating UGC, and it does this very well. Easily collect and showcase user-generated reviews, photos, and videos with just a few clicks of a button.

It also offers full social media integration, allowing customer reviews to be posted to your business social media profiles with ease.

Yotpo's analytics tools also provide insights into customer engagement and content performance, allowing businesses to optimize their marketing strategies.

Yotpo features screenshot


Usability

One downside of Yotpo is it can be a bit of a learning curve to use at first. Its interface is sometimes clunky, the dashboard can be difficult to navigate, and at times the number of features and information on its navigation pages can become a little overwhelming.

Additionally, some users have reported issues with the platform's documentation and customer support, particularly when it comes to troubleshooting technical issues.

Support

Yotpo’s customer service is generally considered very good. The Yotpo team offers many ways to get in contact with them, including through their help center portal, email, and live chat.

The company also provides dedicated account managers for all users, who can offer personalized advice and guidance on setting up and managing campaigns. In addition, Yotpo offers extensive documentation and self-help resources, including a knowledge base, video tutorials, and webinars.

Bottom Line

When it comes to generating UGC for your e-commerce store, Yotpo is a very solid option. And, although their premium plan can get a little pricey and the app’s navigation can be confusing to newcomers, the app comes with some awesome features, plus, the Yotpo team provides great customer service.

Yotpo Product Reviews & UGC

4.9/5(5,965 reviews)



Yotpo Product Reviews App - Pricing, Support, Features, and More!

Recommended Reviews

Omnisend Reviews (2026)—Pricing, Features, Support, and More

Omnisend is an all-inclusive email marketing automation app created for e-commerce brands focused on growth and sales. It can help Shopify store owners convert prospects into customers, design personalized emails in minutes, and introduce automation to your email marketing. Omnisend also allows you to use smart segmentation to craft relevant and hyper-targeted email messages to boost your revenue. With Omnisend, you can create personalized, targeted email and SMS campaigns, automate your marketing workflows, and engage with your customers on a deeper level. Its user-friendly interface, advanced segmentation options, and easy-to-use automation features make it an ideal solution for e-commerce merchants looking to take their marketing efforts to the next level. What Is Omnisend? Omnisend is a marketing automation platform designed for all e-commerce platforms including Shopify, Woocommerce and Bigcommerce. It offers advanced features to create customizable email and SMS campaigns, automate marketing workflows, and increase customer engagement levels. With its user-friendly interface, advanced segmentation options, and easy-to-use automation features, Omnisend helps e-commerce merchants to streamline their marketing efforts and boost sales. What Is the Best Use for Omnisend? Omnisend is best for for e-commerce stores that have outgrown their traditional email marketing platforms and are looking to take the next step in driving sales and growth even further. It has the latest email marketing automation tools and offers a range of advanced features to create personalized, targeted email and SMS campaigns, automate marketing workflows, and connect with customers on a deeper level. With its user-friendly interface, advanced segmentation options, and easy-to-use automation features, Omnisend helps e-commerce merchants to create effective marketing strategies that generate results. Additionally, with 24/7 customer support and a range of pricing options, Omnisend is accessible to businesses of all sizes. ProsSeamless integration with all e-commerce platformsEmail and SMS marketing functionalityVarious automated workflowsIntuitive and simple interface Free plan users have unlimited contactsStellar customer service ConsLimited flexibility regarding customizationNot multi-lingual (English only)Doesn't save data for social media campaigns Omnisend Subscription Plans Omnisend offers a range of pricing options designed to suit the needs and budgets of businesses of all sizes. Its pricing plans are based on the number of subscribers you have, with a free plan available for up to 500 subscribers. Omnisend offers pricing in 3 tiers: Free, Standard, and Pro. Free Plan: While you're limited to 500 emails and 250 contacts per month, the free plan still offers a range of advanced features, including email templates, popups, signup forms, and pre-built workflows.Standard Plan: The standard plan works in tiers:$16: 0 to 500 subscribers and 15,000 emails monthly. $20: 501 to 1,000 subscribers and 15,000 emails monthly.$25: 1,001 to 1,500 subscribers and 18,000 emails monthly.$30: 1,501 to 2,000 subscribers and 25,000 emails monthly.$36: 2,001 to 2,500 subscribers and 30,000 emails monthly.Pro Plan: The pro plan starts at $59 monthly, depending on your subscriber list. Omnisend Integrations Omnisend offers a range of integrations with other popular apps, allowing merchants to create a seamless customer experience. Omnisend integrates with 35% of the most popular apps and platforms globally. Here are some of them: Zapier ShopifyBigCommerce WooCommerce WordPressOkendo GorgiasJustunoIntercomShipStationAttentiveShopify PlusEasyshipElink.ioPrivyStampedLoyaltyLion Omnisend Features Omnisend offers a range of advanced features designed to help e-commerce merchants streamline their marketing efforts and drive sales. Forms, email and SMS campaigns, automation, a content editor, and reports, including sales reports, automation reports, campaign reports, audience segmentation, and targeting, are all offered by Omnisend. » Best Shopify apps for reporting here Additionally, it keeps customers up to date through Facebook Messenger and assists users in communicating with subscribers through WhatsApp. Some of its key features include: Third-party Integrations Auto-respondersROI tracking/Analytics AB Testing 2-way messagingContact managementDrip CampaignsCustomizable CTAsCAN SPAM ComplianceDynamic contentMass TextingLists management Image LibraryEvent-Triggered Actions WebForms/Landing Pages Message Personalization Usability of Omnisend Omnisend is very effective and easy to use for setting up automated triggered emails for customer retargeting/activation, follow-up, reviews, etc. Omnisend's user-friendly interface makes it easy for e-commerce merchants to create and manage email campaigns, SMS messages, and other marketing automation workflows for any type of business. Its drag-and-drop email editor and pre-built templates make it simple to create professional-looking emails without any design experience. Plus, its automation workflows allow merchants to set up triggered messages based on customer behavior, such as abandoned cart reminders and order confirmations. Omnisend Support Omnisend offers a range of support options for its users. Its support team is available 24/7 via email and live chat to help users with any questions or issues that may arise. In addition, Omnisend offers a detailed knowledge base and resources such as guides, webinars, and case studies to help users get the most out of the platform. Omnisend offers the following support: Live chat Knowledge baseHelp desk/email24/7 live repYouTube channel (workshops and tutorials) Make Marketing Relevant With Omnisend Omnisend is an excellent app for e-commerce marketers and brands seeking to grow their businesses via seamless and effective email marketing. The app is easy to use and provides a hands-off approach. You can effortlessly integrate the solution into your current business processes as well, as it integrates with 35% of the most popular apps and platforms globally and in e-commerce.

Hextom: Ultimate Sales Boost Review 2026 – Pricing, Features & More

As an e-commerce merchant, you know sales are the lifeblood of your business. Unfortunately, common challenges like customer procrastination and cart abandonment can make driving conversions difficult. According to Baymard Institute, as of Q3 2022, the average online shopping cart abandonment rate is 69.99%, underscoring the importance of choosing the best Shopify apps to help increase sales. Enter Hextom Ultimate Sales Boost (USB), a Shopify app designed to address many of the issues e-commerce merchants commonly face. By creating a sense of urgency, scarcity, and trust, Hextom USB helps increase conversions and drive sales. In this review, we'll take a closer look at the app's pricing, features, and benefits to help you determine if it's the right tool for your business. Pros30+ customizable sales widgetsGeo-targeting featureSite-wide integrationAffordable pricingConsLimited to Shopify stores onlyMight take a few weeks to start seeing results Best For Hextom USB is a useful app for improving sales at all stages of the shopping journey, from the home page to the checkout page. In our opinion, the businesses that can benefit from this app the most are those that struggle with high cart abandonment rates, such as automotive and fashion online stores. With its range of features that create a sense of urgency and trust, the app is particularly helpful for convincing potential customers to take action, resulting in increased conversions. » Discover ways to reduce your cart abandonment rate Overview of Features Hextom USB offers over 30 sales widgets to boost conversions and sales, which can be grouped into three main categories: 1. Features for Urgency and Scarcity Hextom USB offers several widgets that create a sense of urgency and scarcity, including: Countdown timersLow stock indicatorsRecent sales notifications Creating a fear of missing out (FOMO) among shoppers, these features help drive them to complete their purchase before the opportunity passes. By leveraging urgency and scarcity, merchants can increase their conversion rates and revenue. 2. Features for Social Proof and Building Trust Hextom USB also has various tools for building social proof and trust. For instance, the app lets you display: Product reviewsTrust badgesUser testimonials By showcasing these elements, you can demonstrate your products are high quality and build credibility with potential customers, increasing the chances of them making a purchase. » For more options, check out other social proof apps too 3. Features for Promotions Hextom USB provides merchants with several promotional tools to add throughout the checkout flow, including: Welcome discountsFree shipping barsExit-intent pop-ups By offering promotions and setting up discounts, you can entice potential customers to make a purchase, increasing the likelihood that they'll complete the checkout process. » Explore other apps to optimize conversion rates Plans & Pricing Hextom USB offers various pricing plans to fit the needs of different e-commerce businesses, each with its own set of features and benefits. Here's a breakdown: Starter plan: Available for free, this plan comes with essential features like inventory countdown, promo messages, and product targeting on manual selection.Basic plan: At $9.99 a month, the Basic plan offers all Starter plan features with add-ons like image labels and geo-targeting.Professional plan: For a monthly payment of $29.99, this plan offers everything covered by the Basic plan with some additional features like smart labels and customer targeting on spending.Advanced plan: Coming at a price of $79.99 a month, the Advanced plan offers all Professional plan features with add-ons like payment badges on the checkout page. » Determine how much you should spend on Shopify apps Integrations You can integrate Hextom USB with Shopify and Shopify Plus seamlessly, making it easy to start using the app for your e-commerce businesses. However, integrations with other apps are limited, but some of the apps Hextom USB does integrate with include: GemPagesPageFlyTranslate My Store Usability Hextom USB's user interface is user-friendly and intuitive, making it easy for users to navigate and create customized widgets. With the drag-and-drop editor functionality, you can create effective widgets to increase conversions and drive sales even with minimal technical knowledge. The app also offers a high level of flexibility by allowing you to design and implement widgets that match your branding and website design, making this app the ideal choice for stores in all verticals. Support Hextom USB provides a range of support options to help merchants get the most out of the app. The app's extensive support features include: Email support: Merchants can email the Hextom support team with any questions or issues they may encounter while using the app. Video tutorials: A variety of video tutorials on Hextom's website can help merchants understand how to use the app's different features.Setup & configuration articles: Besides video tutorials, Hextom USB also provides a range of setup and configuration articles to help merchants get started with the app. FAQs: The app's website also includes a comprehensive FAQ section that addresses common questions and issues users may face. Boost Your Bottom Line With Hextom USB Despite taking some time to deliver results, Hextom USB is a powerful app with numerous features to enhance your e-commerce store. What stands out the most is the app's ease of use and flexibility, allowing users to create useful widgets without much technical knowledge. And with its free plan and reasonable pricing, it's worth it to try out the app for yourself and create a sense of urgency and FOMO to persuade your customers to purchase your products right away.

Parcel Panel Review (2026): Features, Integrations, Pricing, & More!

Research shows that 69% of online shoppers rank the ability to track their orders as one of their top three considerations when making a purchase. This means that order tracking is an essential part of the customer experience. However, for merchants, managing order tracking can be challenging, with issues like delayed shipments, lost packages, and inaccurate information. It can also be time-consuming to respond to customers' questions about where their orders are. If you're an online retailer struggling with order management, look no further than Parcel Panel—a user-friendly solution designed specifically for simplifying operations and addressing these challenges. After thorough research and testing, we've compiled a review of the app to unpack its key features, pricing, integrations, shortcomings, and more to help you decide whether Parcel Panel is an app worth investing in. Best For Parcel Panel is a valuable app for any e-commerce store looking to manage and track their shipments more effectively. It's also useful for any store looking to save time by automating customer order updates. For this reason, if you use dropshipping or ship high volumes of packages, Parcel Panel will save you significant time and resources, allowing you to focus on other aspects of running your store. ProsEasy to set up & useReal-time tracking information on an internal pageCustomizable tracking page & notificationsExcellent customer service & supportAffordable pricing plansConsFree plan supports a limited number of ordersEmail integrations only available with more expensive plans » Parcel Panel is just one app to help with dropshipping. Check out more great dropshipping apps for your store Overview of Features All-in-One Order Tracking Parcel Panel's order tracking database provides real-time and automatic sync, tracking, and updates. It supports 1090 carriers, including FedEx, UPS, DHL, and many other leading carriers. With its smart dashboard, you can get a comprehensive overview of all your orders in one place. It provides eight color-coded shipment statuses to keep you fully informed of each order's progress. Branded Tracking Page Parcel Panel allows you to create a customized tracking page that matches your brand identity, as shown in the image below. This means you can send customers back to your site instead of third-party tracking websites. Customers can track their orders via order or tracking number, and the page includes info like estimated delivery time, order status, and map coordinates. It even has automatic page translation for a truly superior customer experience. Automated Shipping Notifications The app automatically sends email notifications to customers based on six smart notification triggers. There's an email editor that allows you to customize these notifications to your liking. You can even send notifications to yourself to handle problematic orders before customers complain. Talk about being proactive! Upsell System Parcel Panel functions like an upsell app, sending customers automated AI product recommendations. It also serves the purpose of a discount notification app, alerting customers of discounts and other promotions. These upsells and promotions are fully customizable and will appear on the tracking page and customer notifications. So not only can you keep customers informed about their orders, but you can also increase sales at the same time. Smart Analytics Parcel Panel offers insightful analytics to help you optimize your shipping and marketing strategies. The app has a clean and easy-to-read dashboard showing various metrics, such as shipment performance, tracking page views, notification clicks, upsell conversions, and delivery time analysis. You can also view graphical reports that make it easy to interpret the data and identify trends or issues. » Don't underestimate the power of data. Learn about more analytics apps for actionable insights Plans & Pricing If you're skeptical of how much to spend on apps, Parcel Panel has got you covered! With a free plan, three paid plans, and a 7-day free trial, there's something for everyone. Free If you're just starting out and want to offer a basic tracking experience to your customers, the Free plan is a good option. You can access over 1000 couriers, create a branded tracking page, send Shopify native notifications, and monitor your orders from a smart dashboard. Keep in mind, however, that the Free plan only allows you to track up to 20 orders per month. Essential For growing brands that need more features and flexibility, the Essential plan is a great choice. You can customize your order status, show estimated delivery time, display product recommendations and upsell offers, and send shipping notifications. The Essential plan also includes delivery metrics to help you improve your shipping performance. The Essential plan ranges from $9 to $29 per month, based on your quota, which, in turn, ranges from 200 to 1,000 monthly orders. Professional The Professional plan is for you if you're scaling your business and want to take your tracking experience to the next level. You can utilize the developer API and webhook to integrate with Klaviyo, Omnisend, Zendesk, and Intercom, as well as automatically translate tracking details to your customers' language. You can also remove the Parcel Panel branding from your tracking page with the Professional plan. It costs between $49 and $329 per month, contingent on your quota, which ranges from 2,000 to 20,000 orders each month. Enterprise For high-volume companies that need a customized and dedicated tracking solution, the Enterprise plan is the best option. You can get a dedicated tracking channel for your store, a monthly account review with an expert, custom integration with any app or platform you need, and exclusive support from the Parcel Panel team. With a monthly fee of $399 to $709, you'll receive a quota of between 25,000 and 50,000 orders. Integrations Parcel Panel integrates with Shopify, Shopify Plus, and WooCommerce (with more leading e-commerce platforms coming soon) and has over 20 app integrations that can be divided into the following categories: Product review apps: These tools enable you to collect and display customer reviews, images, and videos on your tracking page, increasing trust and social proof. Loox and Judge.me are two such apps.Email marketing apps: These apps, like Klaviyo, allow you to send automated emails and SMSes to customers based on the status of their orders, such as shipping confirmation, delivery notification, and feedback requests.Translation apps: These apps help you translate your tracking page into multiple languages, which can improve your customer satisfaction and retention. An example app is Weglot.Page builder apps: Integrations with apps like PageFly allow you to customize your tracking page with drag-and-drop elements, such as banners, widgets, and buttons.Loyalty & rewards apps: Apps like Growave can assist you in creating loyalty programs that reward your customers for their purchases, referrals, reviews, etc.Helpdesk apps: These tools help you provide customer service and support through live chat, email, and phone. Zendesk is an example. Usability Usability is a big deal when it comes to apps. You don't want to spend hours figuring out how to use an app that's supposed to make your life easier. Fortunately, Parcel Panel is a breeze to use. Setup is quick and easy, and you don't need any coding knowledge to get started. As you can see below, the user-friendly interface is clean and easy to navigate. The analytics dashboard also has a simple design, making data interpretation that much easier. It fits all Shopify themes, and the adaptive interface suits all devices. Support One of the best things about Parcel Panel is their knowledgeable and responsive support team and abundant resources. They offer: 24/7 live chat support in multiple languages: Whether you need help with tracking, shipping, or anything else, they are always ready to assist you. And yes, they speak your language.Email support: If you prefer to communicate via email, you can send them your queries and expect a prompt and helpful reply.Dedicated support with the Enterprise plan: Assuming you have a large or complex business, you can get access to a dedicated support agent who will know your account inside out and provide personalized solutions.Expert install service for onboarding: This service is available for free on request if you need help setting up Parcel Panel on your store.Help center (guides & articles): You can browse their extensive help center that covers everything from installation to integration. You can also find useful tips and tricks on how to optimize your shipping experience.Blog: Granted that you want to stay updated on the latest news and trends in the e-commerce and shipping industry, you can follow their blog, which features insightful articles and case studies. Make Great Post-Purchase Service Part & Parcel of Your Store Now that you know all about Parcel Panel's features and pricing plans, you might be wondering if it's worth it. Despite some shortcomings, like having a limited free plan, Parcel Panel has some powerful features that make it an excellent choice for online store owners. One of the standout features is its ability to increase customer lifetime value by providing exceptional post-purchase service that results in happy customers who return to your store. » If you're looking to improve other aspects of your shipping, head to our top choices of orders & shipping apps