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Parcel Panel Review (2026): Features, Integrations, Pricing, & More!

Elijah Adebayo - Writer for KeepShoppers
By Elijah Adebayo
Kirsty Macdougall - Editor for KeepShoppers
Edited by Kirsty Macdougall
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Fact-check by Staff Editor

Updated February 14, 2024

Our team tests eCommerce apps and publishes reviews that are unbiased and not influenced by payments we receive from some of the app developers.

Parcel Panel Review Cover Image

Research shows that 69% of online shoppers rank the ability to track their orders as one of their top three considerations when making a purchase. This means that order tracking is an essential part of the customer experience. However, for merchants, managing order tracking can be challenging, with issues like delayed shipments, lost packages, and inaccurate information. It can also be time-consuming to respond to customers' questions about where their orders are.

If you're an online retailer struggling with order management, look no further than Parcel Panel—a user-friendly solution designed specifically for simplifying operations and addressing these challenges. After thorough research and testing, we've compiled a review of the app to unpack its key features, pricing, integrations, shortcomings, and more to help you decide whether Parcel Panel is an app worth investing in.

Parcel Panel

5.0/5(1,858 reviews)




Best For

Parcel Panel is a valuable app for any e-commerce store looking to manage and track their shipments more effectively. It's also useful for any store looking to save time by automating customer order updates. For this reason, if you use dropshipping or ship high volumes of packages, Parcel Panel will save you significant time and resources, allowing you to focus on other aspects of running your store.

Pros


  • Easy to set up & use
  • Real-time tracking information on an internal page
  • Customizable tracking page & notifications
  • Excellent customer service & support
  • Affordable pricing plans

Cons


  • Free plan supports a limited number of orders
  • Email integrations only available with more expensive plans

» Parcel Panel is just one app to help with dropshipping. Check out more great dropshipping apps for your store

Overview of Features



All-in-One Order Tracking

Parcel Panel's order tracking database provides real-time and automatic sync, tracking, and updates. It supports 1090 carriers, including FedEx, UPS, DHL, and many other leading carriers. With its smart dashboard, you can get a comprehensive overview of all your orders in one place. It provides eight color-coded shipment statuses to keep you fully informed of each order's progress.

Branded Tracking Page

Parcel Panel allows you to create a customized tracking page that matches your brand identity, as shown in the image below. This means you can send customers back to your site instead of third-party tracking websites. Customers can track their orders via order or tracking number, and the page includes info like estimated delivery time, order status, and map coordinates. It even has automatic page translation for a truly superior customer experience.

Parcel Panel Branding Tracking Page


Automated Shipping Notifications

The app automatically sends email notifications to customers based on six smart notification triggers. There's an email editor that allows you to customize these notifications to your liking. You can even send notifications to yourself to handle problematic orders before customers complain. Talk about being proactive!

Upsell System

Parcel Panel functions like an upsell app, sending customers automated AI product recommendations. It also serves the purpose of a discount notification app, alerting customers of discounts and other promotions. These upsells and promotions are fully customizable and will appear on the tracking page and customer notifications. So not only can you keep customers informed about their orders, but you can also increase sales at the same time.

Smart Analytics

Parcel Panel offers insightful analytics to help you optimize your shipping and marketing strategies. The app has a clean and easy-to-read dashboard showing various metrics, such as shipment performance, tracking page views, notification clicks, upsell conversions, and delivery time analysis. You can also view graphical reports that make it easy to interpret the data and identify trends or issues.

» Don't underestimate the power of data. Learn about more analytics apps for actionable insights 

Plans & Pricing

If you're skeptical of how much to spend on apps, Parcel Panel has got you covered! With a free plan, three paid plans, and a 7-day free trial, there's something for everyone.

Parcel Panel Plans & Pricing


Free

If you're just starting out and want to offer a basic tracking experience to your customers, the Free plan is a good option. You can access over 1000 couriers, create a branded tracking page, send Shopify native notifications, and monitor your orders from a smart dashboard. Keep in mind, however, that the Free plan only allows you to track up to 20 orders per month.

Essential

For growing brands that need more features and flexibility, the Essential plan is a great choice. You can customize your order status, show estimated delivery time, display product recommendations and upsell offers, and send shipping notifications. The Essential plan also includes delivery metrics to help you improve your shipping performance. The Essential plan ranges from $9 to $29 per month, based on your quota, which, in turn, ranges from 200 to 1,000 monthly orders.

Professional

The Professional plan is for you if you're scaling your business and want to take your tracking experience to the next level. You can utilize the developer API and webhook to integrate with Klaviyo, Omnisend, Zendesk, and Intercom, as well as automatically translate tracking details to your customers' language. You can also remove the Parcel Panel branding from your tracking page with the Professional plan. It costs between $49 and $329 per month, contingent on your quota, which ranges from 2,000 to 20,000 orders each month.

Enterprise

For high-volume companies that need a customized and dedicated tracking solution, the Enterprise plan is the best option. You can get a dedicated tracking channel for your store, a monthly account review with an expert, custom integration with any app or platform you need, and exclusive support from the Parcel Panel team. With a monthly fee of $399 to $709, you'll receive a quota of between 25,000 and 50,000 orders.

Parcel Panel

5.0/5(1,858 reviews)




Integrations

Parcel Panel integrates with Shopify, Shopify Plus, and WooCommerce (with more leading e-commerce platforms coming soon) and has over 20 app integrations that can be divided into the following categories:

  • Product review apps: These tools enable you to collect and display customer reviews, images, and videos on your tracking page, increasing trust and social proof. Loox and Judge.me are two such apps.
  • Email marketing apps: These apps, like Klaviyo, allow you to send automated emails and SMSes to customers based on the status of their orders, such as shipping confirmation, delivery notification, and feedback requests.
  • Translation apps: These apps help you translate your tracking page into multiple languages, which can improve your customer satisfaction and retention. An example app is Weglot.
  • Page builder apps: Integrations with apps like PageFly allow you to customize your tracking page with drag-and-drop elements, such as banners, widgets, and buttons.
  • Loyalty & rewards apps: Apps like Growave can assist you in creating loyalty programs that reward your customers for their purchases, referrals, reviews, etc.
  • Helpdesk apps: These tools help you provide customer service and support through live chat, email, and phone. Zendesk is an example.

Usability

Usability is a big deal when it comes to apps. You don't want to spend hours figuring out how to use an app that's supposed to make your life easier. Fortunately, Parcel Panel is a breeze to use. Setup is quick and easy, and you don't need any coding knowledge to get started. As you can see below, the user-friendly interface is clean and easy to navigate. The analytics dashboard also has a simple design, making data interpretation that much easier. It fits all Shopify themes, and the adaptive interface suits all devices.

Parcel Panel Order Dashboard


Support

One of the best things about Parcel Panel is their knowledgeable and responsive support team and abundant resources. They offer:

  • 24/7 live chat support in multiple languages: Whether you need help with tracking, shipping, or anything else, they are always ready to assist you. And yes, they speak your language.
  • Email support: If you prefer to communicate via email, you can send them your queries and expect a prompt and helpful reply.
  • Dedicated support with the Enterprise plan: Assuming you have a large or complex business, you can get access to a dedicated support agent who will know your account inside out and provide personalized solutions.
  • Expert install service for onboarding: This service is available for free on request if you need help setting up Parcel Panel on your store.
  • Help center (guides & articles): You can browse their extensive help center that covers everything from installation to integration. You can also find useful tips and tricks on how to optimize your shipping experience.
  • Blog: Granted that you want to stay updated on the latest news and trends in the e-commerce and shipping industry, you can follow their blog, which features insightful articles and case studies.

Make Great Post-Purchase Service Part & Parcel of Your Store

Now that you know all about Parcel Panel's features and pricing plans, you might be wondering if it's worth it. Despite some shortcomings, like having a limited free plan, Parcel Panel has some powerful features that make it an excellent choice for online store owners. One of the standout features is its ability to increase customer lifetime value by providing exceptional post-purchase service that results in happy customers who return to your store.

» If you're looking to improve other aspects of your shipping, head to our top choices of orders & shipping apps

Parcel Panel

5.0/5(1,858 reviews)



Parcel Panel Review (2026): Features, Integrations, Pricing, & More!

Recommended Reviews

Stamped.io Review - Best Product Review App For 2026?

With over 4 million stores on Shopify alone, making sure your online store stands out is more important than ever. One way to do this is with a good product reviews app such as Stamped.io. Stamped.io is a highly-regarded customer marketing platform, featuring a whole heap of awesome integrated tools that help to both capture and showcase high-impact user-generated content (UGC). The app provides a platform for customers to leave reviews with star ratings and text feedback for products on your store, collects and displays these reviews/ratings and supports rich snippets for search engines to display these review ratings in search results to help boost your stores reputation and credibility. Sounds great, but is Stamped the right UGC app for you? Let’s take a look. ProsWill suit the needs of small, medium, or large sized e-commerce storesCompetitive pricing that offers excellent bang for your buckCustomer service and support is highly regardedEasy Google integrationConsSome features are exclusive for Shopify onlyThe interface can be slow to work with Best for Stamped.io is best for Shopify store owners who want to enhance the functionality of their product review section especially if they already have a high volume of customer reviews. It is an all-in-one e-commerce marketing solution which allows users to customize the appearance of their review section to match their store's branding, improve SEO with Google and social media platform integrations, and offers a range of site widgets, banners, templates and emails for maximum conversion potential. The app also offers flexibility with its pricing plans to match the goals and needs of stores of all sizes. 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It is designed to work seamlessly with Shopify's existing product review system and offers customization options, such as the ability to choose where the review form appears on the product page, making it more user-friendly for customers to leave reviews. It is intuitive from both a merchant and customer perspective. Support Stamped.io's customer service is highly regarded amongst users. Their support team can be reached through either live chat or email, plus they have a very comprehensive help center with a ton of helpful content and a target response time of 24 hours. Additionally, the app provides a comprehensive documentation section that covers everything from installation to customization. This documentation section includes a step-by-step guide to help users set up the app on their store and troubleshoot common issues. The Final Stamp of Approval? If you’re on the market for a great all-in-one e-commerce marketing tool, then it's hard to look past Stamped.io. 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EasyRoutes for Shopify: E-commerce Tracking & Delivery Management

Managing safe, reliable, and efficient delivery of your products without stress seems like an impossible task. Fortunately, an efficient delivery management app makes the processes involved simple for any Shopify seller. EasyRoutes is a dispatch and delivery tracking app that takes your Shopify orders and converts them into optimized local delivery routes with itemized inventories that are easy to share with your drivers or hassle-free when you have to deliver products yourself. Why You Should Use EasyRoutes EasyRoutes shows signs of being an all-in-one fulfillment solution that could potentially save you hours of time planning and optimizing the quickest delivery routes. The app integrates seamlessly with Shopify and your store's orders, removing the need to import and export spreadsheets. Users select the orders for delivery, and the app intuitively determines the most efficient route to deliver your products, complete with packing lists. EasyRoutes Features Let's dive into the highlight features of EasyRoutes: Route Optimization One of EasyRoutes' advantages is the ability to optimize your routes. Apply handy filters, use tags, and search to find the exact orders you want to deliver. Afterward, you only have to click a button to add your selection to your route staging area. Once all your orders have been selected, EasyRoutes will optimize your addresses and output a map, stop list, and route inventory you can use as a packing list. Making adjustments to your route, should you receive a last-minute order, is painless - simply add it to a route you've already created. It's also a breeze to make changes with EasyRoutes' full suite of editing tools. Once all routes have been made, EasyRoutes instantaneously optimizes it to be the shortest and fastest one available. Driver Apps Delivery Driver is EasyRoutes' IOS and Android app for your driver (or yourself, if you do your own deliveries). It equips your driver with the tools they need to focus on one delivery at a time. Drivers can mark orders as Out for Delivery, Delivered, and Missed Delivery. With EasyRoutes' easy integration with Shopify, all order updates your driver makes sync automatically with your store's backend. Additional handy features include integration with any navigation app (Google Maps, Apple Maps, or Waze), attaching notes, taking photos, and capturing a signature as proof of delivery. EasyRoutes' Delivery Driver also gives your drivers the ability to see any critical order and delivery notes and the contents of the order they are delivering. On top of this, they can also call or text a customer with the tap of a button. Other Noteworthy Features Proof of delivery Attach proof of delivery photos, e-signatures, and notes to your orders for peace of mind.Customer tracking links Customers can use a customizable tracking link to monitor their deliveries and receive notifications for all delivery events. ETAs and drive times Manage expectations by keeping an eye on estimated drive and arrival times.Route scheduling Schedule routes for dispatch at a specific day/time in the future, complete with accurate ETAs.Route inventories Before embarking on a delivery, EasyRoutes features a packing list to ensure you have everything you need. EasyRoutes Customer Reviews The reception from the public has been rather positive, claiming that the app provides users with superb usability, an intuitive interface, and effortless customizability. It has maintained a solid 4.8-star rating on the Shopify app store with numerous customer reviews. ​​To see if EasyRoutes is right for your shop, visit their website to learn more or to start your free trial.

TagRobot: Auto-Tag Orders & Customers on Shopify

As a Shopify seller, you have to handle and fulfill various kinds of orders. TagRobot is an intuitive, convenient, and fully customizable solution that makes managing your orders and customer segmentation far simpler. Why Should You Use TagRobot? Easy setup: Tag automatically without coding in seconds.Automated tagging: Accurately categorize orders and customers with automated tagging rules.Advanced reporting: Tag your orders for easier management and reporting. Shopify lacks user-friendly features for segmenting orders or auto-tagging customers. TagRobot helps you streamline and organize your order management and customer segmentation, all directly within your store's admin area. The app integrates with your existing admin interface, saving you the time and effort of learning a new system. You can filter your orders and customers by tags and save those applied filters as searches for future use, giving you an efficient solution to organizing order and customer segments. You can get started with TagRobot immediately since there's no coding required. How Does TagRobot Work? Once you've defined a set of tagging rules, TagRobot will analyze each new order placed in your store against each of your tagging rules. If the order matches any rule conditions, that order will be tagged as specified in the rule. TagRobot provides over 50 easy-to-follow rules to either remove tags or auto-tag orders and customers based on an extensive list of criteria, such as the time that orders are placed, the order quantity, the use of discount codes, and much more. In addition to tagging new orders automatically, you can apply your rules to past orders. » Discover how to tag gift your orders on Shopify Pricing Plans TagRobot has a free option and three paid pricing plans to choose from, all of which come with real-time tagging: Free PlanFreeReal-time taggingUp to 50 orders per monthUp to 50 customers per monthBasic Plan$5/monthReal-time taggingUp to 1,000 orders per monthUp to 1,000 customers per monthPro Plan$10/monthReal-time taggingUp to 5,000 orders per monthUp to 5,000 customers per monthBusiness Plan$25/monthReal-time taggingUnlimited order tags per monthUnlimited customer tags per month It is important to note that 1¢ per additional tag will be charged if the plan limit is exceeded. Is TagRobot Worth Investing in? TagRobot is a valuable investment for Shopify sellers who want to streamline their order management and customer segmentation. The app's user-friendly interface, over 50 auto-tagging rules, real-time tagging, efficient order management, and cost-effective pricing plans make it a compelling solution for sellers. By automating the tagging process, TagRobot can save sellers significant time and effort in managing their orders and customer segments.