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Parcel Panel Review (2025): Features, Integrations, Pricing, & More!

Elijah Adebayo - Writer for KeepShoppers
By Elijah Adebayo
Kirsty Macdougall - Editor for KeepShoppers
Edited by Kirsty Macdougall
KeepShoppers Logo
Fact-check by Staff Editor

Updated February 14, 2024.

Our team tests eCommerce apps and publishes reviews that are unbiased and not influenced by payments we receive from some of the app developers.

Parcel Panel Review Cover Image

Research shows that 69% of online shoppers rank the ability to track their orders as one of their top three considerations when making a purchase. This means that order tracking is an essential part of the customer experience. However, for merchants, managing order tracking can be challenging, with issues like delayed shipments, lost packages, and inaccurate information. It can also be time-consuming to respond to customers' questions about where their orders are.

If you're an online retailer struggling with order management, look no further than Parcel Panel—a user-friendly solution designed specifically for simplifying operations and addressing these challenges. After thorough research and testing, we've compiled a review of the app to unpack its key features, pricing, integrations, shortcomings, and more to help you decide whether Parcel Panel is an app worth investing in.

Parcel Panel

5.0/5(1,858 reviews)




Best For

Parcel Panel is a valuable app for any e-commerce store looking to manage and track their shipments more effectively. It's also useful for any store looking to save time by automating customer order updates. For this reason, if you use dropshipping or ship high volumes of packages, Parcel Panel will save you significant time and resources, allowing you to focus on other aspects of running your store.

Pros


  • Easy to set up & use
  • Real-time tracking information on an internal page
  • Customizable tracking page & notifications
  • Excellent customer service & support
  • Affordable pricing plans

Cons


  • Free plan supports a limited number of orders
  • Email integrations only available with more expensive plans

» Parcel Panel is just one app to help with dropshipping. Check out more great dropshipping apps for your store

Overview of Features



All-in-One Order Tracking

Parcel Panel's order tracking database provides real-time and automatic sync, tracking, and updates. It supports 1090 carriers, including FedEx, UPS, DHL, and many other leading carriers. With its smart dashboard, you can get a comprehensive overview of all your orders in one place. It provides eight color-coded shipment statuses to keep you fully informed of each order's progress.

Branded Tracking Page

Parcel Panel allows you to create a customized tracking page that matches your brand identity, as shown in the image below. This means you can send customers back to your site instead of third-party tracking websites. Customers can track their orders via order or tracking number, and the page includes info like estimated delivery time, order status, and map coordinates. It even has automatic page translation for a truly superior customer experience.

Parcel Panel Branding Tracking Page


Automated Shipping Notifications

The app automatically sends email notifications to customers based on six smart notification triggers. There's an email editor that allows you to customize these notifications to your liking. You can even send notifications to yourself to handle problematic orders before customers complain. Talk about being proactive!

Upsell System

Parcel Panel functions like an upsell app, sending customers automated AI product recommendations. It also serves the purpose of a discount notification app, alerting customers of discounts and other promotions. These upsells and promotions are fully customizable and will appear on the tracking page and customer notifications. So not only can you keep customers informed about their orders, but you can also increase sales at the same time.

Smart Analytics

Parcel Panel offers insightful analytics to help you optimize your shipping and marketing strategies. The app has a clean and easy-to-read dashboard showing various metrics, such as shipment performance, tracking page views, notification clicks, upsell conversions, and delivery time analysis. You can also view graphical reports that make it easy to interpret the data and identify trends or issues.

» Don't underestimate the power of data. Learn about more analytics apps for actionable insights 

Plans & Pricing

If you're skeptical of how much to spend on apps, Parcel Panel has got you covered! With a free plan, three paid plans, and a 7-day free trial, there's something for everyone.

Parcel Panel Plans & Pricing


Free

If you're just starting out and want to offer a basic tracking experience to your customers, the Free plan is a good option. You can access over 1000 couriers, create a branded tracking page, send Shopify native notifications, and monitor your orders from a smart dashboard. Keep in mind, however, that the Free plan only allows you to track up to 20 orders per month.

Essential

For growing brands that need more features and flexibility, the Essential plan is a great choice. You can customize your order status, show estimated delivery time, display product recommendations and upsell offers, and send shipping notifications. The Essential plan also includes delivery metrics to help you improve your shipping performance. The Essential plan ranges from $9 to $29 per month, based on your quota, which, in turn, ranges from 200 to 1,000 monthly orders.

Professional

The Professional plan is for you if you're scaling your business and want to take your tracking experience to the next level. You can utilize the developer API and webhook to integrate with Klaviyo, Omnisend, Zendesk, and Intercom, as well as automatically translate tracking details to your customers' language. You can also remove the Parcel Panel branding from your tracking page with the Professional plan. It costs between $49 and $329 per month, contingent on your quota, which ranges from 2,000 to 20,000 orders each month.

Enterprise

For high-volume companies that need a customized and dedicated tracking solution, the Enterprise plan is the best option. You can get a dedicated tracking channel for your store, a monthly account review with an expert, custom integration with any app or platform you need, and exclusive support from the Parcel Panel team. With a monthly fee of $399 to $709, you'll receive a quota of between 25,000 and 50,000 orders.

Parcel Panel

5.0/5(1,858 reviews)




Integrations

Parcel Panel integrates with Shopify, Shopify Plus, and WooCommerce (with more leading e-commerce platforms coming soon) and has over 20 app integrations that can be divided into the following categories:

  • Product review apps: These tools enable you to collect and display customer reviews, images, and videos on your tracking page, increasing trust and social proof. Loox and Judge.me are two such apps.
  • Email marketing apps: These apps, like Klaviyo, allow you to send automated emails and SMSes to customers based on the status of their orders, such as shipping confirmation, delivery notification, and feedback requests.
  • Translation apps: These apps help you translate your tracking page into multiple languages, which can improve your customer satisfaction and retention. An example app is Weglot.
  • Page builder apps: Integrations with apps like PageFly allow you to customize your tracking page with drag-and-drop elements, such as banners, widgets, and buttons.
  • Loyalty & rewards apps: Apps like Growave can assist you in creating loyalty programs that reward your customers for their purchases, referrals, reviews, etc.
  • Helpdesk apps: These tools help you provide customer service and support through live chat, email, and phone. Zendesk is an example.

Usability

Usability is a big deal when it comes to apps. You don't want to spend hours figuring out how to use an app that's supposed to make your life easier. Fortunately, Parcel Panel is a breeze to use. Setup is quick and easy, and you don't need any coding knowledge to get started. As you can see below, the user-friendly interface is clean and easy to navigate. The analytics dashboard also has a simple design, making data interpretation that much easier. It fits all Shopify themes, and the adaptive interface suits all devices.

Parcel Panel Order Dashboard


Support

One of the best things about Parcel Panel is their knowledgeable and responsive support team and abundant resources. They offer:

  • 24/7 live chat support in multiple languages: Whether you need help with tracking, shipping, or anything else, they are always ready to assist you. And yes, they speak your language.
  • Email support: If you prefer to communicate via email, you can send them your queries and expect a prompt and helpful reply.
  • Dedicated support with the Enterprise plan: Assuming you have a large or complex business, you can get access to a dedicated support agent who will know your account inside out and provide personalized solutions.
  • Expert install service for onboarding: This service is available for free on request if you need help setting up Parcel Panel on your store.
  • Help center (guides & articles): You can browse their extensive help center that covers everything from installation to integration. You can also find useful tips and tricks on how to optimize your shipping experience.
  • Blog: Granted that you want to stay updated on the latest news and trends in the e-commerce and shipping industry, you can follow their blog, which features insightful articles and case studies.

Make Great Post-Purchase Service Part & Parcel of Your Store

Now that you know all about Parcel Panel's features and pricing plans, you might be wondering if it's worth it. Despite some shortcomings, like having a limited free plan, Parcel Panel has some powerful features that make it an excellent choice for online store owners. One of the standout features is its ability to increase customer lifetime value by providing exceptional post-purchase service that results in happy customers who return to your store.

» If you're looking to improve other aspects of your shipping, head to our top choices of orders & shipping apps

Parcel Panel

5.0/5(1,858 reviews)



Parcel Panel Review (2025): Features, Integrations, Pricing, & More!

Recommended Reviews

Loox Review—Pricing, Integrations, and More!

Loox is a reviews app that allows e-commerce brands to gather user-generated photos and reviews from customers. The app can be used for any type of online store that permits customers to give their reviews. Customers can give plain star ratings via the app for a product they purchased, as well as take photos of themselves using it. Loox also makes it easy for Shopify brands to import their product reviews from other platforms on the web, like Amazon and AliExpress reviews. What Is Loox? Loox Product Reviews & Photos is a popular product review app for e-commerce businesses. It allows online store owners to easily collect and display customer reviews, including photos and videos, to build social proof and trust with potential customers. The app integrates with major e-commerce platforms such as Shopify, Magento, and BigCommerce, making it easy for businesses to manage their product reviews and boost their conversion rates. Loox also offers features such as review request emails, customizable review widgets, and analytics to help businesses gather valuable feedback and insights. Best for The Loox app is best for newbie and professional Shopify sellers alike who seek a seamless and automated way to gather user-generated reviews to build trust and credibility in their niche. Loox is best for e-commerce businesses that want to showcase user-generated content (UGC) in the form of photo reviews on their website, social media, and other marketing channels. It helps to increase social proof and build trust with potential customers, ultimately leading to higher conversions and sales. Additionally, Loox offers features like product review requests, discounts for photo reviews, and integrations with popular e-commerce platforms to make the process of collecting and displaying reviews seamless. ProsUnique feature that gives discounts to customers that review nicelyMany integrations that optimize your store as well as provide a seamless experienceProvides ample automationBoosts order value through the use of social proofConsLoox doesn't offer a free planYou need to purchase a professional plan to access all features Loox Pricing Plans Loox provides users with dynamic pricing options. This means that you won't have to pay additional fees if you only send a limited amount of review requests every month, and they offer a 14-day free trial that allows you to test the app before choosing a paid plan. Here's the app's pricing structure, billed monthly: Basic Plan: 100 monthly review requests for $9.99.Advanced Plan: 500 monthly review requests for $29.99.Pro Plan: 1500 monthly review requests for $59.99.Enterprise Plan: 10,000 monthly review requests for $99.99. If you need more review request emails in a month beyond what all plans available offer, Loox accommodates this. You only have to contact them and inform them of your monthly numbers, and they'll create a custom pricing plan for you. Integrations Loox's Shopify app provides numerous integrations. It integrates with a variety of popular e-commerce platforms, including Shopify, BigCommerce, WooCommerce, Wix, and more. Here are the major ones: Google ShoppingFacebookKlaviyoPushOwlSmile.io Features Beyond giving you a seamless way to generate customer reviews and receive feedback, Loox has more to offer. Loox's features are designed to help businesses build trust with their customers and increase sales by showcasing positive reviews and providing valuable feedback to improve their products and services. Here are the major features of Loox: One-click Installation: Hit Get on Loox's app store page, and you're all set. Review Importation: With a single click, you can import reviews inclusive of photos from AliExpress, Amazon, or other platforms. Highly Optimized for Shopify: Loox is optimized for use on any Shopify theme, as well as mobile, and it is extremely responsive.Automated Email Review Reminders: Every review request is sent automatically. So it offers a hands-off approach while the reviews pile up. Branded Emails: All emails have your store's logo, custom text and subject, and your brand's name. Fully Customizable: You can set the email widget color, placement, size, and timings. Moderation: Loox gives you control over which reviews show up on your website. Give Discounts to Reviewers: You can give customers custom discounts for including a product visual in their reviews. Inline SEO: Loox allows you to display reviews and ratings on search engines with rich snippet integrations. Social Media Sharing: You can share customer reviews on your social media pages via Loox. Happy Customers Page: You can display all your satisfied customers' feedback on one page.Rating-Widget: Simple widget that shows star ratings and reviews on your product pages.Cross-Sell/Upsell: You can integrate product suggestions in your review request emails. Supports Multiple Languages: Available in English, Turkish, French, Spanish, Portuguese, Italian, German, and Dutch. Usability Loox is easy to use—most steps, like importing reviews from other platforms or installation, require one click. It has a well-designed interface that is intuitive and straightforward, making it easy for users to navigate and find the features they need. The app seamlessly integrates with your Shopify store, making it simple to install and set up. Once installed, Loox automatically sends review request emails to customers, and the reviews can be displayed on your website in just a few clicks. Support Loox offers customer support through email, live chat, and phone. Their support team is available 24/7 to assist with any questions or issues that users may encounter. They also provide a comprehensive knowledge base with articles, tutorials, and guides to help users navigate and make the most of the app's features. Additionally, Loox offers onboarding support for new users to ensure a smooth and efficient setup process. Users can contact support via the Loox admin by clicking the Email us icon or by sending an email to [email protected]. Replies are usually within 24 hours. Loox: the Most Powerful Form of Social Proof Loox is a highly reputable and trustworthy app that has been widely adopted by e-commerce businesses of all sizes. Whether you're a seasoned pro or just starting out, Loox makes it easy to collect and showcase customer reviews that can help boost your credibility and build trust with your target audience.

MailChimp Review - Pros & Cons, Pricing, and Integrations

Mailchimp is a cloud-based email marketing service that allows businesses to create, send, and analyze email campaigns. The platform offers a range of features, including email templates, marketing automation, audience segmentation, and analytics. According to a 2020 annual report, Mailchimp reported over 14-million current users that collectively send a mind-boggling 92 million emails a day, all of which are facilitated by their platform. But does this level of popularity mean that Mailchimp is the best option for you? Well, that’s what we are going to explore here: ProsThorough reporting and analyticsEasy-use-to use email and form templatesGenerous free planUser-friendly interface with drag-and-drop email builderAdvanced automation featuresAdvanced analytics and reportingConsSet up isn't always intuitiveMailchimp can suspend your account if they deem you've broken their Terms of Use What Is MailChimp? Mailchimp is a popular email marketing platform that enables businesses and individuals to create and send professional email campaigns to their subscribers. The platform provides a range of features to help users create effective email campaigns, including a drag-and-drop email editor, customizable templates, and automation tools. Users can also manage their subscriber lists, track email performance, and integrate with other marketing tools and platforms. Mailchimp offers a variety of plans to accommodate businesses of different sizes and needs, and provides extensive support and resources to help users make the most of their email marketing efforts. What is MailChimp Best for? Mailchimp is recommended for users that: Are on the hunt for a newsletter service that integrates with a wide range of different tools. Run an e-commerce business and sell products through their email marketing campaigns. Mailchimp facilitates automated email marketing with integratable e-commerce abilities, making marketing and selling products super easy. Mailchimp is not recommended for users that: Run affiliate sites or are affiliate marketers as Mailchimp prohibits affiliate marketing under its Terms of Use.Aren’t technically minded as the app can be painful to set up and their customer service can be rather limited. Pricing All of MailChimp's pricing plans are charged monthly, and they offer: Free plan - limited features, including 10,000 emails to 2,000 contacts/month.Essentials plan - costs $9.99 USD including 500-50,000 contacts/month.Standard plan - costs $14.99 USD including 500-100,0000 contacts/month.Premium plan - costs $299 USD including 10,000-200,000 contacts/month. Integrations Mailchimp’s integrations work with the most popular CMS platforms, plus a whole heap of other third-party applications, including: WordPressSquarespaceStripeShopwareMixpanelFirebaseFacebookVimeoSurveyMonkeyAnd a whole heap more Features Those that opt to use any of Mailchimp’s paid plans will have access to a whole heap of flexible and customizable email template designs. There’s a ton of choice and the templates can be customized using a drag and drop interface. The free plan does come with a few templates; although, they are a little limited in their customization and appear quite outdated. Email Templates: Mailchimp offers a variety of customizable email templates that allow businesses to create professional-looking emails without any coding skills.Audience Management: Mailchimp allows businesses to create and manage their email lists, segment them according to different criteria, and personalize emails for different audiences.Automation: Mailchimp's automation feature allows businesses to create email campaigns triggered by specific actions or events, such as welcoming new subscribers or sending abandoned cart reminders.Analytics: Mailchimp provides detailed analytics on email campaigns, including open rates, click-through rates, and engagement metrics, allowing businesses to track the success of their campaigns.Integrations: Mailchimp integrates with a range of third-party tools, including e-commerce platforms, social media platforms, and CRM software, allowing businesses to streamline their marketing activities across multiple channels.Mobile App: Mailchimp's mobile app allows businesses to manage their campaigns on the go, create and send emails, view analytics, and more. Usability Although Mailchimp may involve a bit of head-scratching to set up, once it is up and running the app’s ease of use quite good. Mailchimp’s clean interface, navigation, and tools are all fairly intuitive to use and simple to operate. Users can choose from pre-designed templates or create their own from scratch. Additionally, Mailchimp offers analytics and reporting features to track the success of campaigns and identify areas for improvement. The platform also integrates with other tools such as social media, e-commerce, and CRM platforms to streamline marketing efforts. Overall, Mailchimp's usability makes it a popular choice for businesses of all sizes looking to streamline their email marketing efforts. Support Mailchimp’s customer support can feel rather lacking, particularly for those that are using the free plan. Although, those users that are using any of the paid plans will have access to 24/7 email, live chat, or phone support, depending on the plan of choice. Why We Recommend It? Mailchimp's intuitive drag-and-drop email builder makes it easy for even novice users to create visually appealing and effective email campaigns, while its advanced segmentation and personalization options allow for highly targeted and relevant messaging. The platform also offers seamless integration with Shopify, allowing for automatic syncing of customer data and purchase history. The Bottom Line Mailchimp is a great tool with a wide range of highly valuable integrated tools and features. And their free and premium plans are both generous and reasonably priced. Overall, we believe that Mailchimp is a top choice for Shopify store owners looking to improve their email marketing efforts and drive business growth.

Happy Birthday Email Discounts App Review (2025): Automated Email Marketing For Shopify

Are you tired of seeing low open rates and conversions on your email marketing campaigns? Well, did you know that personalized emails can increase open rates by 29% and click-through rates by 41%? What's more, 88% of people agree that they'll respond favorably to an email that's been specially created for them. One strategy for personalizing your emails is to send customers happy birthday emails. If this sounds intimidating to you, you're in luck. Happy Birthday Email Discounts is a Shopify app that handles all the logistics involved in collecting customer details and sending personalized emails with unique discounts to your shoppers on their birthdays. In this review, we'll take a closer look at Happy Birthday Email Discounts's features, pricing, customer support, and more to help you decide if it's the right app for your business. ProsExtensive customization optionsSeamless integration with ShopifyDetailed analytics for tracking performance metricsFree trial period for testing & evaluationAffordable pricing options for stores of all sizesConsCustomer support limited to UK office hours Best For Happy Birthday Email Discounts is an app that will benefit any e-commerce store looking to set up or improve its email marketing campaign through sending personalized emails. There are several plans to choose from, making it a good choice for small, medium, and large businesses. More specifically, the app is an excellent marketing tool for stores selling items frequently bought as birthday gifts like jewelry, perfume, or clothing. Happy Birthday Email Discounts is also a very helpful app for e-commerce businesses with a strong customer relationship management (CRM) system in place. The app will enable them to easily track and manage customer birthdays and automate the email-sending process, saving them a lot of valuable time and resources. Overview of Features Happy Birthday Email Discounts boasts an extensive range of features that cater to businesses of all sizes. The main features include: Automated Birthday Emails The feature most central to the app is its ability to automatically send personalized emails to customers on or leading up to their birthdays. By using this feature, businesses can keep customers engaged and loyal while also increasing revenue. Customizable Email Templates The app offers customizable email templates, providing businesses with a wide range of themes to choose from. With this feature, merchants can easily create beautiful, on-brand emails that captivate their audience and inspire action. You can also personalize the subject line and body of the email for a one-of-a-kind email that'll leave your customers feeling valued on their special day. Customer Birthdate Collection This feature allows businesses to quickly and easily capture their customers' date of birth at multiple touchpoints. You can choose to ask for the customer's birthdate on a custom landing page, the order status page, Shopify POS, sign-up forms for newsletters, or the user account creation page. Unique Discount Codes With Happy Birthday Email Discounts, you can easily set up a unique discount landing page. Customers will be given the link to this discount page in the birthday email. When shoppers click the link, a unique, single-use discount code will be displayed. There are multiple discount settings to choose from, like the discount type, amount, code prefix, expiry date, and limitations like minimum spend and qualifying products. This Shopify discount app also gives you the option to create discount codes manually. Follow-Up Emails This is the app's newest feature, which allows you to automatically send a second email after a specified number of days or just before the discount is set to expire. It will only send the follow-up email if the discount has not yet been redeemed. You can choose whether to maintain the same style and design as the original email, or you can create an entirely new style. This feature gives customers that extra nudge to make a purchase before the offer expires. Performance Analytics Happy Birthday Email Discounts has a dedicated analytics dashboard to show you your campaign statistics, including where the birthdates were collected from, the open rates, click-through rates, the total number of discounts sent, and conversion rates. It also provides a graphical representation of this data to track your performance at a glance. » For improved business insights, head to our list of the top sales-tracking apps Plans & Pricing Happy Birthday Email Discounts offers four pricing plans. Essentially, they all offer the same set of features we discussed above. The difference lies in the number of customers it supports, with cheaper plans better suited to smaller customer bases. Starter The Starter Plan is free and includes essential features such as automated birthday emails, customizable templates, and performance tracking. It only supports 50 birthday members, which makes it quite limited. However, it's a great starting point for smaller stores just starting out.Base The Base Plan costs $10 per month and offers all the features listed in the Starter Plan. However, it stores up to 1,000 birthday members, offering a lot more than the Starter package at an affordable price.Growth While the Growth Plan is double the price of the Base Plan, at $20 a month, it supports five times the number of birthday club members. This makes it an excellent fit for medium-sized businesses. Established As the name suggests, the Established Plan is ideal for larger stores with a more established customer base. It comes with a price tag of $40 a month but stores an impressive 15,000 birthday members. If your needs go beyond this, the Happy Birthday Email Discounts team will develop a custom plan to cater to more than 15,000 members. » Not sure what you should be spending? We offer helpful guidelines on how much to spend on Shopify apps Integrations Happy Birthday Email Discounts integrates with a variety of third-party apps to streamline and enhance your marketing and performance efforts. With these integrations, you can easily sync your customer data and automate your email campaigns. Some of the most popular integrations include: Privy: This integration allows you to add a birthday field to your existing Privy popups.Klaviyo: You can use Happy Birthday Email Discounts to collect customer birthdate information and export it directly to one of your Klaviyo lists.Omnisend: Like Klaviyo, the Omnisend integration allows you to transfer your birthdate data straight to your Omnisend list.MailChimp: Happy Birthday Email Discounts integrates with MailChimp much in the same way as Klaviyo and Omnisend.SMSBump: This is an exciting integration that lets you send birthday messages and discounts using SMS in addition to email. Usability Getting started with Happy Birthday Email Discounts took a matter of minutes. The installation process is simple and efficient, and the settings are easy to configure—even for people without a tech background. The app's user interface is intuitive, clean, and easy to use, making it accessible for businesses of all sizes. Happy Birthday Email Discounts offers a range of customization options, allowing you to create tailored email templates that match your brand and messaging. The app also integrates seamlessly with other apps, allowing for streamlined marketing efforts and data syncing. Overall, the automation of birthday emails has saved us a lot of time and resources, allowing us to focus on other aspects of our marketing, all while improving our customer loyalty and sales. » Check out our top choices for sales-boosting apps to ramp up your bottom line Support Happy Birthday Email Discounts provides excellent customer support that ensures businesses can easily achieve their marketing goals. Support includes: Email support: You can submit a request form about any issue you're experiencing with the app. They typically respond on weekdays during UK business hours, although they do sometimes offer assistance outside of these hours.Support portal: This portal contains an extensive library of articles, including how to get started, configuring settings, integrating third-party apps, plans and pricing, and FAQs.Case studies: These are real-life examples of businesses using the app to improve engagement and customer lifetime value. Wish Every Customer a Happy Birthday! Happy Birthday Email Discounts is a powerful tool that enables businesses to create personalized birthday email campaigns for their customers. Despite some limitations in terms of performance, the app offers a range of features to help stores increase customer engagement and drive sales. With the app's user-friendly interface and detailed analytics, businesses can easily create effective birthday email campaigns that will increase customer loyalty and boost revenue. » Take a look at the best email marketing apps to drive your campaigns even further