Parcel Panel Review (2024): Features, Integrations, Pricing, & More!
Updated February 14, 2024.
Our team tests eCommerce apps and publishes reviews that are unbiased and not influenced by payments we receive from some of the app developers.
Research shows that 69% of online shoppers rank the ability to track their orders as one of their top three considerations when making a purchase. This means that order tracking is an essential part of the customer experience. However, for merchants, managing order tracking can be challenging, with issues like delayed shipments, lost packages, and inaccurate information. It can also be time-consuming to respond to customers' questions about where their orders are.
If you're an online retailer struggling with order management, look no further than Parcel Panel—a user-friendly solution designed specifically for simplifying operations and addressing these challenges. After thorough research and testing, we've compiled a review of the app to unpack its key features, pricing, integrations, shortcomings, and more to help you decide whether Parcel Panel is an app worth investing in.
Best For
Parcel Panel is a valuable app for any e-commerce store looking to manage and track their shipments more effectively. It's also useful for any store looking to save time by automating customer order updates. For this reason, if you use dropshipping or ship high volumes of packages, Parcel Panel will save you significant time and resources, allowing you to focus on other aspects of running your store.
Pros
- Easy to set up & use
- Real-time tracking information on an internal page
- Customizable tracking page & notifications
- Excellent customer service & support
- Affordable pricing plans
Cons
- Free plan supports a limited number of orders
- Email integrations only available with more expensive plans
» Parcel Panel is just one app to help with dropshipping. Check out more great dropshipping apps for your store
Overview of Features
All-in-One Order Tracking
Parcel Panel's order tracking database provides real-time and automatic sync, tracking, and updates. It supports 1090 carriers, including FedEx, UPS, DHL, and many other leading carriers. With its smart dashboard, you can get a comprehensive overview of all your orders in one place. It provides eight color-coded shipment statuses to keep you fully informed of each order's progress.
Branded Tracking Page
Parcel Panel allows you to create a customized tracking page that matches your brand identity, as shown in the image below. This means you can send customers back to your site instead of third-party tracking websites. Customers can track their orders via order or tracking number, and the page includes info like estimated delivery time, order status, and map coordinates. It even has automatic page translation for a truly superior customer experience.
Automated Shipping Notifications
The app automatically sends email notifications to customers based on six smart notification triggers. There's an email editor that allows you to customize these notifications to your liking. You can even send notifications to yourself to handle problematic orders before customers complain. Talk about being proactive!
Upsell System
Parcel Panel functions like an upsell app, sending customers automated AI product recommendations. It also serves the purpose of a discount notification app, alerting customers of discounts and other promotions. These upsells and promotions are fully customizable and will appear on the tracking page and customer notifications. So not only can you keep customers informed about their orders, but you can also increase sales at the same time.
Smart Analytics
Parcel Panel offers insightful analytics to help you optimize your shipping and marketing strategies. The app has a clean and easy-to-read dashboard showing various metrics, such as shipment performance, tracking page views, notification clicks, upsell conversions, and delivery time analysis. You can also view graphical reports that make it easy to interpret the data and identify trends or issues.
» Don't underestimate the power of data. Learn about more analytics apps for actionable insights
Plans & Pricing
If you're skeptical of how much to spend on apps, Parcel Panel has got you covered! With a free plan, three paid plans, and a 7-day free trial, there's something for everyone.
Free
If you're just starting out and want to offer a basic tracking experience to your customers, the Free plan is a good option. You can access over 1000 couriers, create a branded tracking page, send Shopify native notifications, and monitor your orders from a smart dashboard. Keep in mind, however, that the Free plan only allows you to track up to 20 orders per month.
Essential
For growing brands that need more features and flexibility, the Essential plan is a great choice. You can customize your order status, show estimated delivery time, display product recommendations and upsell offers, and send shipping notifications. The Essential plan also includes delivery metrics to help you improve your shipping performance. The Essential plan ranges from $9 to $29 per month, based on your quota, which, in turn, ranges from 200 to 1,000 monthly orders.
Professional
The Professional plan is for you if you're scaling your business and want to take your tracking experience to the next level. You can utilize the developer API and webhook to integrate with Klaviyo, Omnisend, Zendesk, and Intercom, as well as automatically translate tracking details to your customers' language. You can also remove the Parcel Panel branding from your tracking page with the Professional plan. It costs between $49 and $329 per month, contingent on your quota, which ranges from 2,000 to 20,000 orders each month.
Enterprise
For high-volume companies that need a customized and dedicated tracking solution, the Enterprise plan is the best option. You can get a dedicated tracking channel for your store, a monthly account review with an expert, custom integration with any app or platform you need, and exclusive support from the Parcel Panel team. With a monthly fee of $399 to $709, you'll receive a quota of between 25,000 and 50,000 orders.
Integrations
Parcel Panel integrates with Shopify, Shopify Plus, and WooCommerce (with more leading e-commerce platforms coming soon) and has over 20 app integrations that can be divided into the following categories:
- Product review apps: These tools enable you to collect and display customer reviews, images, and videos on your tracking page, increasing trust and social proof. Loox and Judge.me are two such apps.
- Email marketing apps: These apps, like Klaviyo, allow you to send automated emails and SMSes to customers based on the status of their orders, such as shipping confirmation, delivery notification, and feedback requests.
- Translation apps: These apps help you translate your tracking page into multiple languages, which can improve your customer satisfaction and retention. An example app is Weglot.
- Page builder apps: Integrations with apps like PageFly allow you to customize your tracking page with drag-and-drop elements, such as banners, widgets, and buttons.
- Loyalty & rewards apps: Apps like Growave can assist you in creating loyalty programs that reward your customers for their purchases, referrals, reviews, etc.
- Helpdesk apps: These tools help you provide customer service and support through live chat, email, and phone. Zendesk is an example.
Usability
Usability is a big deal when it comes to apps. You don't want to spend hours figuring out how to use an app that's supposed to make your life easier. Fortunately, Parcel Panel is a breeze to use. Setup is quick and easy, and you don't need any coding knowledge to get started. As you can see below, the user-friendly interface is clean and easy to navigate. The analytics dashboard also has a simple design, making data interpretation that much easier. It fits all Shopify themes, and the adaptive interface suits all devices.
Support
One of the best things about Parcel Panel is their knowledgeable and responsive support team and abundant resources. They offer:
- 24/7 live chat support in multiple languages: Whether you need help with tracking, shipping, or anything else, they are always ready to assist you. And yes, they speak your language.
- Email support: If you prefer to communicate via email, you can send them your queries and expect a prompt and helpful reply.
- Dedicated support with the Enterprise plan: Assuming you have a large or complex business, you can get access to a dedicated support agent who will know your account inside out and provide personalized solutions.
- Expert install service for onboarding: This service is available for free on request if you need help setting up Parcel Panel on your store.
- Help center (guides & articles): You can browse their extensive help center that covers everything from installation to integration. You can also find useful tips and tricks on how to optimize your shipping experience.
- Blog: Granted that you want to stay updated on the latest news and trends in the e-commerce and shipping industry, you can follow their blog, which features insightful articles and case studies.
Make Great Post-Purchase Service Part & Parcel of Your Store
Now that you know all about Parcel Panel's features and pricing plans, you might be wondering if it's worth it. Despite some shortcomings, like having a limited free plan, Parcel Panel has some powerful features that make it an excellent choice for online store owners. One of the standout features is its ability to increase customer lifetime value by providing exceptional post-purchase service that results in happy customers who return to your store.
» If you're looking to improve other aspects of your shipping, head to our top choices of orders & shipping apps
Parcel Panel Review (2024): Features, Integrations, Pricing, & More!
Recommended Reviews
ReConvert App Review - Features, Pricing, Support, & More!
Upselling and cross-selling are essential strategies for increasing revenue and conversions in a highly competitive e-commerce market. They improve overall customer experience by offering personalized product recommendations, which can increase the average order value (AOV) of your online store and help your business grow. ReConvert Upsell & Cross Sell is a post-purchase app designed for upselling and conversion. You can create thank-you pages, pop-ups, buttons, widgets, and a number of other checkout and post-purchase funnels to help increase sales. The app is easy to use with straightforward drag-and-drop functionalities and also offers a bunch of analytics tools to keep track of sales data and store performance. » Improve your store's page design even more with the best Shopify landing page builder apps ProsEasy to set upNo changes to Shopify store checkout functionsLarge library of widget optionsFree pre-made templatesOne-click upsellsExtensive analytics dashboard and functionsFree for development storesConsLimited monthly orders per month What Is ReConvert Best for? ReConvert is best for Shopify store owners looking to increase their sales revenue and conversions by offering upsell and cross-sell opportunities to their customers. ReConvert offers a range of customizable templates which can be tailored to specific products or collections and can include discounts or other incentives to encourage customers to purchase more. The app also provides detailed analytics on the performance of upsell and cross-sell offers, including conversion rates and revenue generated, so store owners can track the success of their campaigns and optimize their offers over time. Overview of Features Thank-You Pages: ReConvert allows you to create amazing custom thank-you page templates for upselling to your customers after purchase without changing your Shopify checkout page.Upsell and Cross-sell: You can cross-sell and upsell your customers with multiple features like product recommendations, timer pop-ups, reorder widgets, product upsell, and a lot more.Triggers: ReConvert allows you to use triggers to display different thank-you pages that have different offers according to the product's properties, customer, and order. With this, you can show the right offer to each customer and ensure that your conversion rate remains high.Gather Customer Data: You can collect customer information such as product comments, post-purchase survey answers, and birthdays to personalize their shopping experience and implement any important feedback.Powerful Integrations: By integrating with the right third-party apps, you can enhance your store and display smart product recommendations, send automated birthday campaigns, and showcase product reviews.Analytics: ReConvert's analytic section displays your store's real-time performance. Using this, you can ensure that all your widgets are doing well and you're getting a positive ROI. » Check out the best analytics apps Shopify has to offer Plans & Pricing ReConvert pricing plans are usage-based. Each plan has a monthly order limit plus a 0.75% commission on extra revenue you generate because of the app. All of the pricing plans include all of the features, such as one-click upsells and checkout, post-purchase funnel, and thank-you page editors. Finally, ReConvert also offers a 30-day free trial. Free Plan: The free plan is only available to development stores.Upsell Basic Plan: Up to 49 total orders per month for $4.99.Upsell Premium Plan: Up to 99 total orders per month for $7.99.Upsell Premium Pro: Up to 199 total orders per month for $14.99. If you have more than 199 orders per month, you can view ReConvert's pricing page for more options. Integrations ReConvert offers a wide range of integrations with popular third-party apps to help you optimize your store's upsell and cross-sell strategy and enhance your customer's shopping experience. See below for a list of the best Shopify apps which offer integrations: SMSBumpMailChimpLooxKlaviyoWiser RecommendationsJudge.meAli ReviewsStamped.ioRebuySMS notifications Usability The app's designed to be user-friendly and easy to navigate with a clean and intuitive dashboard, making it easy for merchants to create and manage their upsell and cross-sell offers. To create an offer, merchants can choose from a variety of templates and customize them with their own images, text, and product recommendations. ReConvert also includes a drag-and-drop builder, which allows users to easily rearrange the layout of their offers and streamlines the upsell and cross-sell process without the need for any technical expertise. Support The app offers 24/7 customer support via email and live chat for all plans. It also provides in-depth documentation of all widgets and features in the app's helpdesk portal. The documentation is inclusive of explanatory videos, screenshots, and text. Users can also find a knowledge base and FAQs to help troubleshoot common issues and questions on their own Will ReConvert Help Your Business Convert? ReConvert can be a valuable tool for Shopify store owners looking to increase their sales and improve conversion rates. It's user-friendly, requires no coding skills, and has a range of customization options to suit your business needs. It also offers seamless integrations with some of the best and most popular apps on Shopify for even more business growth potential. Overall, ReConvert is almost certainly going to help with increasing sales and conversions; however, be aware that with increased sales come increased costs since the app includes a commission on extra revenue generated from using the app. So, make sure that your store's margins and pricing are calculated appropriately.
MailChimp Review - Pros & Cons, Pricing, and Integrations
Mailchimp is a cloud-based email marketing service that allows businesses to create, send, and analyze email campaigns. The platform offers a range of features, including email templates, marketing automation, audience segmentation, and analytics. According to a 2020 annual report, Mailchimp reported over 14-million current users that collectively send a mind-boggling 92 million emails a day, all of which are facilitated by their platform. But does this level of popularity mean that Mailchimp is the best option for you? Well, that’s what we are going to explore here: ProsThorough reporting and analyticsEasy-use-to use email and form templatesGenerous free planUser-friendly interface with drag-and-drop email builderAdvanced automation featuresAdvanced analytics and reportingConsSet up isn't always intuitiveMailchimp can suspend your account if they deem you've broken their Terms of Use What Is MailChimp? Mailchimp is a popular email marketing platform that enables businesses and individuals to create and send professional email campaigns to their subscribers. The platform provides a range of features to help users create effective email campaigns, including a drag-and-drop email editor, customizable templates, and automation tools. Users can also manage their subscriber lists, track email performance, and integrate with other marketing tools and platforms. Mailchimp offers a variety of plans to accommodate businesses of different sizes and needs, and provides extensive support and resources to help users make the most of their email marketing efforts. What is MailChimp Best for? Mailchimp is recommended for users that: Are on the hunt for a newsletter service that integrates with a wide range of different tools. Run an e-commerce business and sell products through their email marketing campaigns. Mailchimp facilitates automated email marketing with integratable e-commerce abilities, making marketing and selling products super easy. Mailchimp is not recommended for users that: Run affiliate sites or are affiliate marketers as Mailchimp prohibits affiliate marketing under its Terms of Use.Aren’t technically minded as the app can be painful to set up and their customer service can be rather limited. Pricing All of MailChimp's pricing plans are charged monthly, and they offer: Free plan - limited features, including 10,000 emails to 2,000 contacts/month.Essentials plan - costs $9.99 USD including 500-50,000 contacts/month.Standard plan - costs $14.99 USD including 500-100,0000 contacts/month.Premium plan - costs $299 USD including 10,000-200,000 contacts/month. Integrations Mailchimp’s integrations work with the most popular CMS platforms, plus a whole heap of other third-party applications, including: WordPressSquarespaceStripeShopwareMixpanelFirebaseFacebookVimeoSurveyMonkeyAnd a whole heap more Features Those that opt to use any of Mailchimp’s paid plans will have access to a whole heap of flexible and customizable email template designs. There’s a ton of choice and the templates can be customized using a drag and drop interface. The free plan does come with a few templates; although, they are a little limited in their customization and appear quite outdated. Email Templates: Mailchimp offers a variety of customizable email templates that allow businesses to create professional-looking emails without any coding skills.Audience Management: Mailchimp allows businesses to create and manage their email lists, segment them according to different criteria, and personalize emails for different audiences.Automation: Mailchimp's automation feature allows businesses to create email campaigns triggered by specific actions or events, such as welcoming new subscribers or sending abandoned cart reminders.Analytics: Mailchimp provides detailed analytics on email campaigns, including open rates, click-through rates, and engagement metrics, allowing businesses to track the success of their campaigns.Integrations: Mailchimp integrates with a range of third-party tools, including e-commerce platforms, social media platforms, and CRM software, allowing businesses to streamline their marketing activities across multiple channels.Mobile App: Mailchimp's mobile app allows businesses to manage their campaigns on the go, create and send emails, view analytics, and more. Usability Although Mailchimp may involve a bit of head-scratching to set up, once it is up and running the app’s ease of use quite good. Mailchimp’s clean interface, navigation, and tools are all fairly intuitive to use and simple to operate. Users can choose from pre-designed templates or create their own from scratch. Additionally, Mailchimp offers analytics and reporting features to track the success of campaigns and identify areas for improvement. The platform also integrates with other tools such as social media, e-commerce, and CRM platforms to streamline marketing efforts. Overall, Mailchimp's usability makes it a popular choice for businesses of all sizes looking to streamline their email marketing efforts. Support Mailchimp’s customer support can feel rather lacking, particularly for those that are using the free plan. Although, those users that are using any of the paid plans will have access to 24/7 email, live chat, or phone support, depending on the plan of choice. Why We Recommend It? Mailchimp's intuitive drag-and-drop email builder makes it easy for even novice users to create visually appealing and effective email campaigns, while its advanced segmentation and personalization options allow for highly targeted and relevant messaging. The platform also offers seamless integration with Shopify, allowing for automatic syncing of customer data and purchase history. The Bottom Line Mailchimp is a great tool with a wide range of highly valuable integrated tools and features. And their free and premium plans are both generous and reasonably priced. Overall, we believe that Mailchimp is a top choice for Shopify store owners looking to improve their email marketing efforts and drive business growth.
Simple Sample Data—Test Data Solution for Shopify Dev Stores
Generating sample data for your Shopify store is essential to ensure everything is running smoothly before launch. Without an extensive list of test data, your visitors could have a less-than-ideal experience. The more data you have to analyze the better, but generating large quantities of test data can be a long and tedious task when done manually. Even with Shopify's development store, you're limited to only using free or partnered apps, and you'll need to manually add each item and collection. Simple Sample Data is an app by Egnition that makes generating sample data as easy as a single click. The app can be used on both development stores and paid stores, where it will generate products with images, orders, customers, and smart and custom collections. ProsFree and paid versions availableSingle-click data generationCompatible with dev and paid storesOutstanding customer supportConsFree version only available for dev stores Who is Simple Sample Data Best for? Whether you're a website designer working on a new theme or store and need dummy data to run tests, or an app/theme developer who is tired of constantly manually importing CSV files into each new project, Simple Sample Data can help you: Add custom products and collectionsGenerate dummy ordersTest run your theme/app for issues before launchDelete test data with a single click Pricing Simple Sample Data has only two pricing options: a free version and a single, paid version. Both plans include all the features of the app and are only limited by where you can use them. Free PlanPrice: FreeFeatures: Access to allStore type: Only dev storesPaid PlanPrice: $0.99 (once-off)Features: Access to allStore type: Dev and paid stores Features Simple Sample Data was created to save developers and online store owners time by quickly and automatically generating test data for products, collections, and orders, thus saving time and effort. 3 Data Themes Three data themes that include images and full details are available to use which make development stores look and feel real. Clothing and brand products: Supports products with multiple variantsPaintings: Supports single product variantsToys and novelties: Supports single variant products. Streamlined Data Generation With a single click, Simple Sample Data will populate your store with test products, collections, and customers without the need to import CSV files manually. Once you're happy with your test, the data can be removed with another single click. Custom Options The app gives you full customization of the data that you wish to produce. You can choose to populate all the data, or simply generate customers, products and collections, or add orders. Furthermore, you can change the theme and customize your collections. Ease of Use Simple Sample Data is one of the easiest ways to generate test data for your online store. Because you don't need to upload CSV files, you will save valuable time. With a single click to generate or delete data, you don't need to be a developing expert to get the most out of this app. Although the app is relatively new, which limits the available reviews, Simple Sample Data still holds a 5-star rating on the Shopify app store. Customer Support Egnition is well known for their outstanding customer support, and have been praised time and time again. The Egnition team offers a 24/7 hour support channel, 365 days a year. To reach them you can simply make use of the dedicated support icon on each of their apps, or email them at [email protected]. Egnition apps are constantly updated as the team takes note of customer responses and takes measures to improve quality, usability, and customer satisfaction. Bottom Line: Is Simple Sample Data Worth It? If you're an app or store developer, or simply test running a new theme or online store, manually adding sample data can burn through your valuable time. Simple Sample Data takes all this work and turns it into a single click, thus providing you with extensive sample data, with little to no effort. Available both on the Shopify development store and paid stores, this app is a no-brainer.