keepshoppers logo
Community
Sign In

Parcel Panel Review (2025): Features, Integrations, Pricing, & More!

Elijah Adebayo - Writer for KeepShoppers
By Elijah Adebayo
Kirsty Macdougall - Editor for KeepShoppers
Edited by Kirsty Macdougall
KeepShoppers Logo
Fact-check by Staff Editor

Updated February 14, 2024.

Our team tests eCommerce apps and publishes reviews that are unbiased and not influenced by payments we receive from some of the app developers.

Parcel Panel Review Cover Image

Research shows that 69% of online shoppers rank the ability to track their orders as one of their top three considerations when making a purchase. This means that order tracking is an essential part of the customer experience. However, for merchants, managing order tracking can be challenging, with issues like delayed shipments, lost packages, and inaccurate information. It can also be time-consuming to respond to customers' questions about where their orders are.

If you're an online retailer struggling with order management, look no further than Parcel Panel—a user-friendly solution designed specifically for simplifying operations and addressing these challenges. After thorough research and testing, we've compiled a review of the app to unpack its key features, pricing, integrations, shortcomings, and more to help you decide whether Parcel Panel is an app worth investing in.

Parcel Panel

5.0/5(1,858 reviews)




Best For

Parcel Panel is a valuable app for any e-commerce store looking to manage and track their shipments more effectively. It's also useful for any store looking to save time by automating customer order updates. For this reason, if you use dropshipping or ship high volumes of packages, Parcel Panel will save you significant time and resources, allowing you to focus on other aspects of running your store.

Pros


  • Easy to set up & use
  • Real-time tracking information on an internal page
  • Customizable tracking page & notifications
  • Excellent customer service & support
  • Affordable pricing plans

Cons


  • Free plan supports a limited number of orders
  • Email integrations only available with more expensive plans

» Parcel Panel is just one app to help with dropshipping. Check out more great dropshipping apps for your store

Overview of Features



All-in-One Order Tracking

Parcel Panel's order tracking database provides real-time and automatic sync, tracking, and updates. It supports 1090 carriers, including FedEx, UPS, DHL, and many other leading carriers. With its smart dashboard, you can get a comprehensive overview of all your orders in one place. It provides eight color-coded shipment statuses to keep you fully informed of each order's progress.

Branded Tracking Page

Parcel Panel allows you to create a customized tracking page that matches your brand identity, as shown in the image below. This means you can send customers back to your site instead of third-party tracking websites. Customers can track their orders via order or tracking number, and the page includes info like estimated delivery time, order status, and map coordinates. It even has automatic page translation for a truly superior customer experience.

Parcel Panel Branding Tracking Page


Automated Shipping Notifications

The app automatically sends email notifications to customers based on six smart notification triggers. There's an email editor that allows you to customize these notifications to your liking. You can even send notifications to yourself to handle problematic orders before customers complain. Talk about being proactive!

Upsell System

Parcel Panel functions like an upsell app, sending customers automated AI product recommendations. It also serves the purpose of a discount notification app, alerting customers of discounts and other promotions. These upsells and promotions are fully customizable and will appear on the tracking page and customer notifications. So not only can you keep customers informed about their orders, but you can also increase sales at the same time.

Smart Analytics

Parcel Panel offers insightful analytics to help you optimize your shipping and marketing strategies. The app has a clean and easy-to-read dashboard showing various metrics, such as shipment performance, tracking page views, notification clicks, upsell conversions, and delivery time analysis. You can also view graphical reports that make it easy to interpret the data and identify trends or issues.

» Don't underestimate the power of data. Learn about more analytics apps for actionable insights 

Plans & Pricing

If you're skeptical of how much to spend on apps, Parcel Panel has got you covered! With a free plan, three paid plans, and a 7-day free trial, there's something for everyone.

Parcel Panel Plans & Pricing


Free

If you're just starting out and want to offer a basic tracking experience to your customers, the Free plan is a good option. You can access over 1000 couriers, create a branded tracking page, send Shopify native notifications, and monitor your orders from a smart dashboard. Keep in mind, however, that the Free plan only allows you to track up to 20 orders per month.

Essential

For growing brands that need more features and flexibility, the Essential plan is a great choice. You can customize your order status, show estimated delivery time, display product recommendations and upsell offers, and send shipping notifications. The Essential plan also includes delivery metrics to help you improve your shipping performance. The Essential plan ranges from $9 to $29 per month, based on your quota, which, in turn, ranges from 200 to 1,000 monthly orders.

Professional

The Professional plan is for you if you're scaling your business and want to take your tracking experience to the next level. You can utilize the developer API and webhook to integrate with Klaviyo, Omnisend, Zendesk, and Intercom, as well as automatically translate tracking details to your customers' language. You can also remove the Parcel Panel branding from your tracking page with the Professional plan. It costs between $49 and $329 per month, contingent on your quota, which ranges from 2,000 to 20,000 orders each month.

Enterprise

For high-volume companies that need a customized and dedicated tracking solution, the Enterprise plan is the best option. You can get a dedicated tracking channel for your store, a monthly account review with an expert, custom integration with any app or platform you need, and exclusive support from the Parcel Panel team. With a monthly fee of $399 to $709, you'll receive a quota of between 25,000 and 50,000 orders.

Parcel Panel

5.0/5(1,858 reviews)




Integrations

Parcel Panel integrates with Shopify, Shopify Plus, and WooCommerce (with more leading e-commerce platforms coming soon) and has over 20 app integrations that can be divided into the following categories:

  • Product review apps: These tools enable you to collect and display customer reviews, images, and videos on your tracking page, increasing trust and social proof. Loox and Judge.me are two such apps.
  • Email marketing apps: These apps, like Klaviyo, allow you to send automated emails and SMSes to customers based on the status of their orders, such as shipping confirmation, delivery notification, and feedback requests.
  • Translation apps: These apps help you translate your tracking page into multiple languages, which can improve your customer satisfaction and retention. An example app is Weglot.
  • Page builder apps: Integrations with apps like PageFly allow you to customize your tracking page with drag-and-drop elements, such as banners, widgets, and buttons.
  • Loyalty & rewards apps: Apps like Growave can assist you in creating loyalty programs that reward your customers for their purchases, referrals, reviews, etc.
  • Helpdesk apps: These tools help you provide customer service and support through live chat, email, and phone. Zendesk is an example.

Usability

Usability is a big deal when it comes to apps. You don't want to spend hours figuring out how to use an app that's supposed to make your life easier. Fortunately, Parcel Panel is a breeze to use. Setup is quick and easy, and you don't need any coding knowledge to get started. As you can see below, the user-friendly interface is clean and easy to navigate. The analytics dashboard also has a simple design, making data interpretation that much easier. It fits all Shopify themes, and the adaptive interface suits all devices.

Parcel Panel Order Dashboard


Support

One of the best things about Parcel Panel is their knowledgeable and responsive support team and abundant resources. They offer:

  • 24/7 live chat support in multiple languages: Whether you need help with tracking, shipping, or anything else, they are always ready to assist you. And yes, they speak your language.
  • Email support: If you prefer to communicate via email, you can send them your queries and expect a prompt and helpful reply.
  • Dedicated support with the Enterprise plan: Assuming you have a large or complex business, you can get access to a dedicated support agent who will know your account inside out and provide personalized solutions.
  • Expert install service for onboarding: This service is available for free on request if you need help setting up Parcel Panel on your store.
  • Help center (guides & articles): You can browse their extensive help center that covers everything from installation to integration. You can also find useful tips and tricks on how to optimize your shipping experience.
  • Blog: Granted that you want to stay updated on the latest news and trends in the e-commerce and shipping industry, you can follow their blog, which features insightful articles and case studies.

Make Great Post-Purchase Service Part & Parcel of Your Store

Now that you know all about Parcel Panel's features and pricing plans, you might be wondering if it's worth it. Despite some shortcomings, like having a limited free plan, Parcel Panel has some powerful features that make it an excellent choice for online store owners. One of the standout features is its ability to increase customer lifetime value by providing exceptional post-purchase service that results in happy customers who return to your store.

» If you're looking to improve other aspects of your shipping, head to our top choices of orders & shipping apps

Parcel Panel

5.0/5(1,858 reviews)



Parcel Panel Review (2025): Features, Integrations, Pricing, & More!

Recommended Reviews

MailChimp Review - Pros & Cons, Pricing, and Integrations

Mailchimp is a cloud-based email marketing service that allows businesses to create, send, and analyze email campaigns. The platform offers a range of features, including email templates, marketing automation, audience segmentation, and analytics. According to a 2020 annual report, Mailchimp reported over 14-million current users that collectively send a mind-boggling 92 million emails a day, all of which are facilitated by their platform. But does this level of popularity mean that Mailchimp is the best option for you? Well, that’s what we are going to explore here: ProsThorough reporting and analyticsEasy-use-to use email and form templatesGenerous free planUser-friendly interface with drag-and-drop email builderAdvanced automation featuresAdvanced analytics and reportingConsSet up isn't always intuitiveMailchimp can suspend your account if they deem you've broken their Terms of Use What Is MailChimp? Mailchimp is a popular email marketing platform that enables businesses and individuals to create and send professional email campaigns to their subscribers. The platform provides a range of features to help users create effective email campaigns, including a drag-and-drop email editor, customizable templates, and automation tools. Users can also manage their subscriber lists, track email performance, and integrate with other marketing tools and platforms. Mailchimp offers a variety of plans to accommodate businesses of different sizes and needs, and provides extensive support and resources to help users make the most of their email marketing efforts. What is MailChimp Best for? Mailchimp is recommended for users that: Are on the hunt for a newsletter service that integrates with a wide range of different tools. Run an e-commerce business and sell products through their email marketing campaigns. Mailchimp facilitates automated email marketing with integratable e-commerce abilities, making marketing and selling products super easy. Mailchimp is not recommended for users that: Run affiliate sites or are affiliate marketers as Mailchimp prohibits affiliate marketing under its Terms of Use.Aren’t technically minded as the app can be painful to set up and their customer service can be rather limited. Pricing All of MailChimp's pricing plans are charged monthly, and they offer: Free plan - limited features, including 10,000 emails to 2,000 contacts/month.Essentials plan - costs $9.99 USD including 500-50,000 contacts/month.Standard plan - costs $14.99 USD including 500-100,0000 contacts/month.Premium plan - costs $299 USD including 10,000-200,000 contacts/month. Integrations Mailchimp’s integrations work with the most popular CMS platforms, plus a whole heap of other third-party applications, including: WordPressSquarespaceStripeShopwareMixpanelFirebaseFacebookVimeoSurveyMonkeyAnd a whole heap more Features Those that opt to use any of Mailchimp’s paid plans will have access to a whole heap of flexible and customizable email template designs. There’s a ton of choice and the templates can be customized using a drag and drop interface. The free plan does come with a few templates; although, they are a little limited in their customization and appear quite outdated. Email Templates: Mailchimp offers a variety of customizable email templates that allow businesses to create professional-looking emails without any coding skills.Audience Management: Mailchimp allows businesses to create and manage their email lists, segment them according to different criteria, and personalize emails for different audiences.Automation: Mailchimp's automation feature allows businesses to create email campaigns triggered by specific actions or events, such as welcoming new subscribers or sending abandoned cart reminders.Analytics: Mailchimp provides detailed analytics on email campaigns, including open rates, click-through rates, and engagement metrics, allowing businesses to track the success of their campaigns.Integrations: Mailchimp integrates with a range of third-party tools, including e-commerce platforms, social media platforms, and CRM software, allowing businesses to streamline their marketing activities across multiple channels.Mobile App: Mailchimp's mobile app allows businesses to manage their campaigns on the go, create and send emails, view analytics, and more. Usability Although Mailchimp may involve a bit of head-scratching to set up, once it is up and running the app’s ease of use quite good. Mailchimp’s clean interface, navigation, and tools are all fairly intuitive to use and simple to operate. Users can choose from pre-designed templates or create their own from scratch. Additionally, Mailchimp offers analytics and reporting features to track the success of campaigns and identify areas for improvement. The platform also integrates with other tools such as social media, e-commerce, and CRM platforms to streamline marketing efforts. Overall, Mailchimp's usability makes it a popular choice for businesses of all sizes looking to streamline their email marketing efforts. Support Mailchimp’s customer support can feel rather lacking, particularly for those that are using the free plan. Although, those users that are using any of the paid plans will have access to 24/7 email, live chat, or phone support, depending on the plan of choice. Why We Recommend It? Mailchimp's intuitive drag-and-drop email builder makes it easy for even novice users to create visually appealing and effective email campaigns, while its advanced segmentation and personalization options allow for highly targeted and relevant messaging. The platform also offers seamless integration with Shopify, allowing for automatic syncing of customer data and purchase history. The Bottom Line Mailchimp is a great tool with a wide range of highly valuable integrated tools and features. And their free and premium plans are both generous and reasonably priced. Overall, we believe that Mailchimp is a top choice for Shopify store owners looking to improve their email marketing efforts and drive business growth.

DataChamp Excel & CSV Exports: Shopify Reporting Made Easy

Eliminate time-consuming and inconvenient reporting with DataChamp Excel and CSV Exports. Customized exports for suppliers, dropshippers, and business partners are now readily available. These exports are imported into IT systems, allowing them to complete business activities or generate reports so you can better understand your operations. Why You Should Use DataChamp Export in One Click A massive perk of using DataChamp is the one-click export. With the user-friendly UI, orders, goods, customers, meta fields, and other data are effortlessly exported to Google Sheets, Dropbox, FTP, or email. Readily Automate Your Processes DataChamp makes it easier to optimize your exports with programmable conditions (If X in column A, then Y in column B). Delivering your exports can be scheduled daily or hourly, and you can use incremental exports to save time. And, you choose any Shopify field using DataChamp. Adapt your export to the needs of your suppliers, IT systems, or team. Use formulae, filters, and conditions to your advantage. Other Notable Features Select from several pre-made templates.Every aspect of your export may be adjusted (including sophisticated settings for CSV and Excel files), and you have unlimited storage.Action on a large scale: Select specific orders.Special characters, such as umlauts ö, ä, ü, and others, are used for non-English countries.Legacy file encodings include ASCII, Windows-1252, and UTF-8.Custom column mappings, variables, and the evaluation of mathematical expressions are all available. Pricing Free Plan This plan includes the following: Dropbox, FTP, Google Drive/Google Sheets, and emailEach export can have up to 10 linesReport templates are limitless Basic Plan $9.95/month This plan includes all the features of the previous plan, as well as the following: Unlimited number of schedulersEach export can have up to 1000 linesFree setup by a professional Professional Plan $24.95/month This plan includes all the features of the previous two plans, as well as the following: Exports are done in stagesEach export can have up to 10000 linesRequests for new features are given priority Our Verdict: Should You Use DataChamp Excel and CSV Exports? With only one click, you can easily evaluate and share your findings. Using DataChamp, merchants can connect Shopify to other IT systems and partners. You may use calculations, mappings, and a range of other features to build a successful data integration. Over 600 shops use DataChamp every day, and the app has an impressive 5-star rating on the Shopify app store. To learn more about DataChamp Excel and CSV Exports, visit their website or download the app from the Shopify app store.

Smart Mega Menu & Navigation for Shopify—Enhance Customer Experience

Having a streamlined and aesthetic store is a necessity for any Shopify merchant looking to compete with the numerous other Shopify stores already out there. One of the ways that this can be achieved is with a customized, multi-tiered menu for easy navigation and controlled product promotions. Thankfully, achieving this for your Shopify store doesn't have to take prior coding knowledge or experience if you use an app like Smart Mega Menu & Navigation by Qikify. Read on to learn more. Key Features of Smart Mega Menu & Navigation Completely Customized Menu Design The app lets you customize the width, colors, font, background images, and more to match the style of your brand. Additionally, you have the option to create optimized menus for desktop and mobile customers. Numerous Ways to Build Your Menu Decide whether you want your products, collections, pages, or even custom links to appear in your menu. Paid plans also offer the ability to add contact forms, Google maps info, and custom HTML to your menus. No Coding Required Menus can be designed and created with the simple drag-and-drop widgets without having any knowledge of or experience in coding. Promote Your Deals and Offers Eye-catching badges and labels can be used to draw the customer's attention to your ongoing sales and special offers. Smart Mega Menu & Navigation Pricing Qikify offers a free plan and 7-day free trial for their paid plans, allowing you to try the service out before committing to spending your money. Free Plan This plan offers all the key features that you'd need to build an intuitive menu with unlimited items and total customization to match your brand. Basic Plan $3.99 billed monthly or $3.19/month billed yearly for $38.27 This plan offers everything in the free plan, as well as: Removed watermarkAnimated menus Premium Plan $7.99 billed monthly or $6.39/month billed yearly for $76.70 This plan offers everything in the previous plans, as well as: BadgesCustom HTMLGoogle mapsContact formTabs menuMasonry grid Our Verdict: Should You Use Smart Mega Menu & Navigation by Qikify? With so many stores to compete against, having an easily navigable and aesthetically pleasing Shopify store is a necessity, but achieving such a store can take hours of complex coding that most Shopify sellers are unable to do. That's why an affordable product like those offered by Qikify that can do the heavy lifting for you is a must-have. But don't just take our word for it. Hundreds of other Shopify sellers have tried it out and given it an overall rating of 4.8 stars on the Shopify app store. Visit their site to learn more or head directly to their listing on the Shopify app store to begin.