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Parcel Panel Review (2024): Features, Integrations, Pricing, & More!

Elijah Adebayo - Writer for KeepShoppers
By Elijah Adebayo
Kirsty Macdougall - Editor for KeepShoppers
Edited by Kirsty Macdougall
KeepShoppers Logo
Fact-check by Staff Editor

Updated February 14, 2024.

Our team tests eCommerce apps and publishes reviews that are unbiased and not influenced by payments we receive from some of the app developers.

Parcel Panel Review Cover Image

Research shows that 69% of online shoppers rank the ability to track their orders as one of their top three considerations when making a purchase. This means that order tracking is an essential part of the customer experience. However, for merchants, managing order tracking can be challenging, with issues like delayed shipments, lost packages, and inaccurate information. It can also be time-consuming to respond to customers' questions about where their orders are.

If you're an online retailer struggling with order management, look no further than Parcel Panel—a user-friendly solution designed specifically for simplifying operations and addressing these challenges. After thorough research and testing, we've compiled a review of the app to unpack its key features, pricing, integrations, shortcomings, and more to help you decide whether Parcel Panel is an app worth investing in.

Parcel Panel

5.0/5(1,858 reviews)




Best For

Parcel Panel is a valuable app for any e-commerce store looking to manage and track their shipments more effectively. It's also useful for any store looking to save time by automating customer order updates. For this reason, if you use dropshipping or ship high volumes of packages, Parcel Panel will save you significant time and resources, allowing you to focus on other aspects of running your store.

Pros


  • Easy to set up & use
  • Real-time tracking information on an internal page
  • Customizable tracking page & notifications
  • Excellent customer service & support
  • Affordable pricing plans

Cons


  • Free plan supports a limited number of orders
  • Email integrations only available with more expensive plans

» Parcel Panel is just one app to help with dropshipping. Check out more great dropshipping apps for your store

Overview of Features



All-in-One Order Tracking

Parcel Panel's order tracking database provides real-time and automatic sync, tracking, and updates. It supports 1090 carriers, including FedEx, UPS, DHL, and many other leading carriers. With its smart dashboard, you can get a comprehensive overview of all your orders in one place. It provides eight color-coded shipment statuses to keep you fully informed of each order's progress.

Branded Tracking Page

Parcel Panel allows you to create a customized tracking page that matches your brand identity, as shown in the image below. This means you can send customers back to your site instead of third-party tracking websites. Customers can track their orders via order or tracking number, and the page includes info like estimated delivery time, order status, and map coordinates. It even has automatic page translation for a truly superior customer experience.

Parcel Panel Branding Tracking Page


Automated Shipping Notifications

The app automatically sends email notifications to customers based on six smart notification triggers. There's an email editor that allows you to customize these notifications to your liking. You can even send notifications to yourself to handle problematic orders before customers complain. Talk about being proactive!

Upsell System

Parcel Panel functions like an upsell app, sending customers automated AI product recommendations. It also serves the purpose of a discount notification app, alerting customers of discounts and other promotions. These upsells and promotions are fully customizable and will appear on the tracking page and customer notifications. So not only can you keep customers informed about their orders, but you can also increase sales at the same time.

Smart Analytics

Parcel Panel offers insightful analytics to help you optimize your shipping and marketing strategies. The app has a clean and easy-to-read dashboard showing various metrics, such as shipment performance, tracking page views, notification clicks, upsell conversions, and delivery time analysis. You can also view graphical reports that make it easy to interpret the data and identify trends or issues.

» Don't underestimate the power of data. Learn about more analytics apps for actionable insights 

Plans & Pricing

If you're skeptical of how much to spend on apps, Parcel Panel has got you covered! With a free plan, three paid plans, and a 7-day free trial, there's something for everyone.

Parcel Panel Plans & Pricing


Free

If you're just starting out and want to offer a basic tracking experience to your customers, the Free plan is a good option. You can access over 1000 couriers, create a branded tracking page, send Shopify native notifications, and monitor your orders from a smart dashboard. Keep in mind, however, that the Free plan only allows you to track up to 20 orders per month.

Essential

For growing brands that need more features and flexibility, the Essential plan is a great choice. You can customize your order status, show estimated delivery time, display product recommendations and upsell offers, and send shipping notifications. The Essential plan also includes delivery metrics to help you improve your shipping performance. The Essential plan ranges from $9 to $29 per month, based on your quota, which, in turn, ranges from 200 to 1,000 monthly orders.

Professional

The Professional plan is for you if you're scaling your business and want to take your tracking experience to the next level. You can utilize the developer API and webhook to integrate with Klaviyo, Omnisend, Zendesk, and Intercom, as well as automatically translate tracking details to your customers' language. You can also remove the Parcel Panel branding from your tracking page with the Professional plan. It costs between $49 and $329 per month, contingent on your quota, which ranges from 2,000 to 20,000 orders each month.

Enterprise

For high-volume companies that need a customized and dedicated tracking solution, the Enterprise plan is the best option. You can get a dedicated tracking channel for your store, a monthly account review with an expert, custom integration with any app or platform you need, and exclusive support from the Parcel Panel team. With a monthly fee of $399 to $709, you'll receive a quota of between 25,000 and 50,000 orders.

Parcel Panel

5.0/5(1,858 reviews)




Integrations

Parcel Panel integrates with Shopify, Shopify Plus, and WooCommerce (with more leading e-commerce platforms coming soon) and has over 20 app integrations that can be divided into the following categories:

  • Product review apps: These tools enable you to collect and display customer reviews, images, and videos on your tracking page, increasing trust and social proof. Loox and Judge.me are two such apps.
  • Email marketing apps: These apps, like Klaviyo, allow you to send automated emails and SMSes to customers based on the status of their orders, such as shipping confirmation, delivery notification, and feedback requests.
  • Translation apps: These apps help you translate your tracking page into multiple languages, which can improve your customer satisfaction and retention. An example app is Weglot.
  • Page builder apps: Integrations with apps like PageFly allow you to customize your tracking page with drag-and-drop elements, such as banners, widgets, and buttons.
  • Loyalty & rewards apps: Apps like Growave can assist you in creating loyalty programs that reward your customers for their purchases, referrals, reviews, etc.
  • Helpdesk apps: These tools help you provide customer service and support through live chat, email, and phone. Zendesk is an example.

Usability

Usability is a big deal when it comes to apps. You don't want to spend hours figuring out how to use an app that's supposed to make your life easier. Fortunately, Parcel Panel is a breeze to use. Setup is quick and easy, and you don't need any coding knowledge to get started. As you can see below, the user-friendly interface is clean and easy to navigate. The analytics dashboard also has a simple design, making data interpretation that much easier. It fits all Shopify themes, and the adaptive interface suits all devices.

Parcel Panel Order Dashboard


Support

One of the best things about Parcel Panel is their knowledgeable and responsive support team and abundant resources. They offer:

  • 24/7 live chat support in multiple languages: Whether you need help with tracking, shipping, or anything else, they are always ready to assist you. And yes, they speak your language.
  • Email support: If you prefer to communicate via email, you can send them your queries and expect a prompt and helpful reply.
  • Dedicated support with the Enterprise plan: Assuming you have a large or complex business, you can get access to a dedicated support agent who will know your account inside out and provide personalized solutions.
  • Expert install service for onboarding: This service is available for free on request if you need help setting up Parcel Panel on your store.
  • Help center (guides & articles): You can browse their extensive help center that covers everything from installation to integration. You can also find useful tips and tricks on how to optimize your shipping experience.
  • Blog: Granted that you want to stay updated on the latest news and trends in the e-commerce and shipping industry, you can follow their blog, which features insightful articles and case studies.

Make Great Post-Purchase Service Part & Parcel of Your Store

Now that you know all about Parcel Panel's features and pricing plans, you might be wondering if it's worth it. Despite some shortcomings, like having a limited free plan, Parcel Panel has some powerful features that make it an excellent choice for online store owners. One of the standout features is its ability to increase customer lifetime value by providing exceptional post-purchase service that results in happy customers who return to your store.

» If you're looking to improve other aspects of your shipping, head to our top choices of orders & shipping apps

Parcel Panel

5.0/5(1,858 reviews)



Parcel Panel Review (2024): Features, Integrations, Pricing, & More!

Recommended Reviews

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Sync2Fashion by B2B GRIFFATI Review—Features, Pricing, Support, and More!

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Wholesale Pricing for Elevated Profit Margins List luxury products in your store with discounts of up to 75% to ensure that you receive the highest profit margins available. Sync2Fashion will also automatically configure prices by adhering to general markup rules. » Make sure your products are priced correctly by monitoring your competitors' prices 4. Automatic Order Forwarding Once customers complete an order in your store, it will automatically be forwarded to B2B GRIFFATI's warehouses while also allowing you to keep your customers updated on the status of their orders. ProsUser-friendly interfaceWide range of featuresHighly customizableIntegration with major e-commerce platformsDetailed analyticsGreat customer supportConsFree trial is only 1 dayItem and shipping costs aren't included in pricing plansCertain stores are excluded from installing the app Sync2Fashion Pricing Plans Sync2Fashion offers a 1-day free trial to ensure that you like the service and can become comfortable with the software before paying. There are three pricing plans to choose from. Play Plan The Play Plan is the most basic at $39/month. Features are limited and include access to the product catalog and the ability to create and manage stores. However, this plan does exclude features such as order tracking and automated order fulfillment. It also limits you to 250 products. Limited Plan The Limited Plan is $90/month and includes more features than the Play Plan, such as automated order fulfillment, shipment tracking, and the ability to create and manage up to three stores. 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Dropified Review (2024): Pricing, Features, Integrations, & More!

Dropshipping is a well-known busine­ss model among online retailers, and an estimated 27% of them pre­fer using it to fulfill the­ir customers' orders without having to deal with inventory, warehousing, or shipping. If you aspire to join the elite club of successful dropshippers, you might want to check out the Dropified app. The Dropifie­d app is designed for dropshipping businesse­s to simplify and automate your online store­ management. This includes capabilitie­s for product sourcing, order fulfillment, inventory management, and working with suppliers. In this review, we explore its notable fe­atures, pricing options, integrations, and support to help you decide if it's the perfect tool to take your dropshipping game to the next level. ProsEasy-to-use & intuitive UIHigh level of customization for your products & storeWide range of featuresExcellent customer service & supportOffers different pricing plans for businesses of all sizesConsHas somewhat of a learning curve Best For When it come­s to automating the dropshipping process for eBay or AliExpre­ss products or creating and dropshipping your own private label supplements - Dropified is a top choice for businesse­s. Not only can you easily source and import products from over 75 we­bsites, but also customize them as needed and fulfill orders in just a fe­w clicks. What's more, Dropified's Cashback program offers the potential to earn more profits, providing an extra incentive for store owners. Plus, advance­d tools like product research and image­ optimization make managing your store hassle-fre­e. For any dropshipper looking to save time­ and money, Dropified is the ultimate­ solution. Overview of Features Dropified is a powerful app that offers a range of features to enhance your dropshipping experience. Let's take a closer look at some of its most noteworthy features: Add Products In Seconds Dropified e­nables you to easily add products from a varie­ty of supported sites, including AliExpress, e­Bay, and Alibaba, to your store. By simply browsing and adding desire­d products, the platform automatically imports the­m in seconds. This process is much more e­fficient and less burdensome­ than manually copying and pasting product details. Automatically Place Orders Dropified simplifie­s your order fulfillment process. You save­ a ton of time by not having to manually enter orde­r details and pay for each product. With Dropified, you can e­asily auto-fill product information and place multiple orders in one­ click. This means you'll be able to quickly place­ hundreds of orders, giving you the fre­edom to focus on growing your business! Sell Your Products For FREE On Facebook Marketplace Dropified is a platform that e­nables you to effortlessly list and promote­ your products on Facebook Marketplace without any cost. This fe­ature guarantees you an e­normous influx of free traffic and potential buyers. You can still dropship the products from your suppliers without any hassle. Find, Import and Edit Products Dropified simplifie­s the process of finding, importing, and modifying products for your store­. It uses its built-in feature­s to help you research products, evaluate competitors and extract data. Plus, with Dropifie­d's image editor, you can quickly edit­ product images, descriptions, headline­s, and variations according to your preference­s. You can even remove backgrounds from your images instantly. Track, Manage, and Customize Orders Without Any Hassles Dropified is an e­xcellent tool that simplifies orde­r fulfillment and allows you to easily make change­s to suppliers. Whether you have­ a shortage of stock or want to experime­nt with different products, Dropified le­ts you add or switch suppliers swiftly. With unique product variants and advanced variant mapping options, you can provide­ your customers with a wider range of choice­s. Plus, custom tracking URLs add a professional touch to your order fulfillment proce­ss. Automated Rules & BOGO Automating pricing rules and cre­ating BOGO (Buy One Get One) deals has never be­en easier with Dropifie­d's features. You can se­t up custom pricing rules that work based on profit margins, shipping costs, and other crite­ria - all of which are automated by Dropified. Stay on top of cost changes and inventory updates with automated notifications. And if you're looking to boost sales, create enticing product bundles and offer irresistible BOGO deals. Dropified Extension Dropified's browse­r extension can take your dropshipping game­ to the next leve­l with its convenient feature­s. You can easily manage and access important aspe­cts of your dropshipping business without switching betwee­n tabs. The extension make­s navigating and interacting simpler, allowing for a seamle­ss experience­. Dropified Pricing Dropified offers three pricing plans with certain features included in all pricing plans; however, each plan has its own distinctive perks. You can choose to pay monthly or annually (and save some money), and there's a 14-day free trial. Free: The free plan offers auto-fulfilling, automated tracking numbers, an image editor, and bulk orders. Although it's free to install, there is a 10% fulfillment fee.Pro: At a monthly rate of $47, this plan gives you unlimited products and orders and no fulfillment fees.Elite: This plan boasts an advanced image editor and variant mapping, product bundles, BOGO offers, and a number of automated capabilities. It comes at a price of $97 per month. Integrations Many popular e-comme­rce platforms and marketplaces inte­grate with Dropified to enhance­ the dropshipping experie­nce. With these inte­grations, you can import, edit, fulfill orders, track shipme­nts and more through Dropified. Some of the­ most widely used integrations include­: Shopify: One of the best e-commerce platforms for beginners and experts alike. You can create a stunning online store with Shopify and use Dropified to source products from over 75 websites. You can also automate your order fulfillment and delivery with Dropified.WooCommerce: The most popular e-commerce plugin for WordPress. You can turn your WordPress site into a robust online store with WooCommerce and use Dropified to import products from various sources. You can also manage your inventory, prices, and orders with Dropified.AliExpress: The largest online marketplace for dropshipping products. With a broad array of products from thousands of suppliers on AliExpress, you can use Dropified to import them to your store. You can also place orders, track shipments, and earn cashback with Dropified.eBay: The world's largest online auction site. You can find unique and profitable products on eBay and use Dropified to conveniently import these selections right to your own store. Plus, automate your ordering procedure- from tracking orders to delivering them in a timely manner.Alibaba: A leading wholesale marketplace for dropshipping products. Alibaba boasts supplies of superior-quality products at pocket-friendly prices that you can import in just a few clicks via Dropified. Plus, the app allows you to personalize the labels and packaging of the merchandise. Usability Dropified's inte­rface is user-friendly, allowing use­rs to manage the­ir dropshipping business effortlessly. With the ability to import products from various sources, e­dit product details, and create bundle­s and upsells, fulfilling orders has neve­r been easie­r. The smart dashboard provides important metrics and ale­rts while customizable settings allow for a personalize­d experience­ tailored towards individual needs and goals. Dropifie­d aims to offer a seamless and e­njoyable dropshipping experie­nce. Support Dropified provides comprehensive support resources to assist you on your dropshipping journey. Here are some of the support options available to you: Blogs: The informative­ blog of Dropified offers valuable insights, tips, and industry tre­nds to enhance your dropshipping knowledge­. Training Tutorials/Articles/Lessons: Dropified offe­rs an abundance of training resources aime­d at enabling you to master their platform while­ also enhancing your dropshipping skills.Help Center: The Dropifie­d Help Center hosts an e­xtensive library of knowledge­. It contains answers to frequently aske­d questions, detailed docume­ntation, and troubleshooting guides to assist you in re­solving issues effective­ly.FAQ: Dropified's frequently asked questions (FAQ) section addresses common queries and provides quick answers to common concerns. Don't Drop the Ball: Try Dropified Today While the­re are a few minor drawbacks to the­ app, including a steep learning curve­ with numerous training videos and tutorials, Dropified still stands out as a powe­rful platform that boasts an impressive range of fe­atures. It simplifies the dropshipping proce­ss with its intuitive customization options and user-friendly inte­rface while also enabling busine­sses to save time through stre­amlined order manageme­nt and automated product sourcing. From beginners to se­asoned entrepre­neurs, anyone can bene­fit from Dropified's valuable contributions towards achieving succe­ss in dropshipping while maximizing profits with ease.