SMSBump Review—Pricing, Features, Integrations and More!
Updated February 14, 2024.
Our team tests eCommerce apps and publishes reviews that are unbiased and not influenced by payments we receive from some of the app developers.
It is estimated that a whopping 86% of the worlds population owns or uses a smartphone with usage having increased by approximately 50% since 2017. This means there is a whole lot of web surfing going on so if you're an e-commerce merchant, the world, or in this case the web is your oyster providing endless opportunities for marketing campaigns to help grow your business.
As the name suggests, SMSBump: SMS Marketing & E-mail is an SMS automation marketing tool for e-commerce platforms. The tool assists online businesses in developing highly targeted SMS and e-mail campaigns while also tracking performance, facilitating campaign scheduling, sending customer retention prompts, keeping track of subscribed members, and a heap more.
What Is SMSBump Best Used For?
SMSBump is best for customer engagement and retention. By using SMSBump's segmentation and targeting features, users can send personalized messages to specific customer groups which may include sending automated birthday wishes, exclusive offers to loyal customers, or requesting feedback and reviews. On top of this, the app can also help with recovering potential lost sales by sending personalized reminder alerts to customers who have abandoned their shopping carts and send other time-sensitive offers for discounts and promotions.
Overall, the app excels at one thing in particular and that is helping customers identify with your brand by constantly staying in touch but in such a way that is not annoying or repetitive. If raising brand awareness is your goal then SMSBump might just be the app you're looking for.
Overview of Features
SMSBump possesses a ton of super handy features that many e-commerce and online stores will find great for customer acquisition and retention. Key features of the app include:
SMS Campaigns: Users can create and send targeted SMS campaigns to their customers. These campaigns can be used for various purposes, such as sending promotions, discounts, order updates, abandoned cart reminders, and personalized messages.
Segmentation and Targeting: Allows users to segment their customer base and target specific groups of customers with relevant messages. Segmentation can be based on factors such as location, purchase history, and customer behavior.
Automated Flows: Pre-built automation workflows that allow users to set up automated messages triggered by specific events or actions. For example, sending a welcome message to new subscribers or a series of reminders for abandoned carts.
Abandoned Cart Recovery: One of the primary features of SMSBump is helping businesses recover potentially lost sales by sending personalized text messages to customers who have abandoned their shopping carts. These messages are customizable and can include discounts or incentives to encourage customers to complete their purchases.
Mobile Keyword Campaigns: Allows businesses to create keyword-based campaigns, where customers can text a specific keyword to a designated number to receive offers, updates, or opt-in to a subscription list.
Analytics and Reporting: Analytics and reporting features to track the performance of SMS campaigns. Businesses can monitor open rates, click-through rates, conversions, and overall ROI (Return on Investment) to assess the effectiveness of their SMS marketing strategies.
Other useful features we liked include:
- Growth tools, including mobile-first pop-ups, floating buttons, and customizable sign-up forms.
- Collecting detailed user analytics on orders, link clicks, and spending metrics.
- Storing customer time zones so that no middle-of-the-night text messages occur.
- Enabling users to set cost thresholds to prevent overspending.
Pros
- Smooth integration and setup
- Boosts investment returns
- Offers a library of SMS templates
- Increases click-through rate
- Offers excellent customer service
Cons
- Occasional bugs and hiccups
- Test SMSs are charged to the customer
- Lower-priced plans can feel limiting
SMSBump Plans & Pricing
The app offers customers many different pricing plans to choose from, featuring a cancel-at-any-time subscription with no hidden fees, as follows:
Integrations
Initially, SMSBump was designed to be a Shopify excusive, although, the development team has recently been working on integrating the tool into other major e-commerce CMS platforms. There is now a beta version of SMSBump available for BigCommerce, and there's talk of a WooCommerce integration that is set to be released in the not-too-distant future.
Aside from platforms, SMSBump also integrates with a wide variety of other e-commerce apps. Some of the most widely used include:
Usability
SMSBump app is easy to set up and use with a clean and intuitive user interface that simplifies the process of creating and managing marketing campaigns. Navigating the app is straightforward with access to key features and functionalities without much hassle.
It also offers templates and pre-built automation tools making it easy set up automated flows, schedule campaigns, and define triggers for specific events.
Support
The SMSBump team is well known for its exceptional customer service with a range of support systems such as:
- Help Center: Containing documentation, guides, tutorials, and frequently asked questions (FAQs). The Help Center covers various topics, ranging from getting started with the app to advanced features and troubleshooting. Users can search for specific topics or browse through the available resources to find answers to their queries.
- Live Chat Support: Allows users to directly communicate with the support team in real-time. This feature enables users to ask questions, seek clarification, and receive prompt assistance.
- Email Support: By sending an email to the provided support address, users can describe their issues or concerns and expect a response from the support team within a reasonable timeframe.
- Community and Forums: SMSBump maintains a community forum or a user community where users can interact with each other, share experiences, and seek advice. This can be a valuable resource to connect with other users, learn best practices, and find solutions to common challenges.
Boost the Value of Each Customer Interaction
With up to a 98 percent open rate, SMS marketing is a seriously potent marketing channel that every e-commerce merchant should at least consider. With its wide range of features and ease of use, rolling out a marketing campaign with SMSBump has never been easier. The app will increase customer engagement on its own by automating many of the marketing workflows and processes, saving users time and money. It is a great option for both startups and larger online businesses with different pricing tiers and scaling features to suit just about every brand's marketing requirements.
SMSBump Review—Pricing, Features, Integrations and More!
Recommended Reviews
Stamped.io Review - Best Product Review App For 2025?
With over 4 million stores on Shopify alone, making sure your online store stands out is more important than ever. One way to do this is with a good product reviews app such as Stamped.io. Stamped.io is a highly-regarded customer marketing platform, featuring a whole heap of awesome integrated tools that help to both capture and showcase high-impact user-generated content (UGC). The app provides a platform for customers to leave reviews with star ratings and text feedback for products on your store, collects and displays these reviews/ratings and supports rich snippets for search engines to display these review ratings in search results to help boost your stores reputation and credibility. Sounds great, but is Stamped the right UGC app for you? Let’s take a look. ProsWill suit the needs of small, medium, or large sized e-commerce storesCompetitive pricing that offers excellent bang for your buckCustomer service and support is highly regardedEasy Google integrationConsSome features are exclusive for Shopify onlyThe interface can be slow to work with Best for Stamped.io is best for Shopify store owners who want to enhance the functionality of their product review section especially if they already have a high volume of customer reviews. It is an all-in-one e-commerce marketing solution which allows users to customize the appearance of their review section to match their store's branding, improve SEO with Google and social media platform integrations, and offers a range of site widgets, banners, templates and emails for maximum conversion potential. The app also offers flexibility with its pricing plans to match the goals and needs of stores of all sizes. Overview of Features Stamped.io allows users to collect customer product, photo and video reviews, making the showcasing of products and reviews on social media super easy. It also facilitates the addition of Q&A sections within your site which increases brand credibility through the sharing of real life customer experiences. Take this, in addition to the customizable on-site widgets, multilingual support, and mobile responsive themes, and you can quickly see that Stamped.io is certainly not lacking in the features department. Some more features of the app include: Review request emails: Automatically send review request emails to customers who have made a purchase on your store.Customizable emails: Customize review request emails that are sent to customers to match store branding, messaging, and design.Review generation: Allows customers to submit product reviews directly from your store or via email. You can also choose to manually add reviews from other sources such as Google, Facebook or Instagram.Review moderation: Users have control over which reviews are published on their stores, and can moderate them to ensure that they are genuine and appropriate, further enhancing brand credibility and preventing bots from spamming fake news.SEO-friendly reviews: Automatically generates SEO-friendly review content to help improve search engine ranking performance.Review widgets: Display product reviews using customizable review widgets.Review analytics: Detailed analytics on review performance, including metrics such as review submission rates, review approval rates, and more. » Unlock your store's full potential by combining product reviews with the best e-mail marketing apps Plans & Pricing The pricing plans are charged on a monthly basis, and they are: Integrations Stamped.io integrates with a wide range of different e-commerce CMS platforms and other third-party apps, including, but not limited to: Shopify and Shopify PlusWooCommerceMagentoNetoEcwidInstagramFacebookTwitterOmnisendKlaviyo Usability Stamped.io's dashboard is generally very easy to use and you don’t have to be a computer genius to navigate the app’s interface. It is designed to work seamlessly with Shopify's existing product review system and offers customization options, such as the ability to choose where the review form appears on the product page, making it more user-friendly for customers to leave reviews. It is intuitive from both a merchant and customer perspective. Support Stamped.io's customer service is highly regarded amongst users. Their support team can be reached through either live chat or email, plus they have a very comprehensive help center with a ton of helpful content and a target response time of 24 hours. Additionally, the app provides a comprehensive documentation section that covers everything from installation to customization. This documentation section includes a step-by-step guide to help users set up the app on their store and troubleshoot common issues. The Final Stamp of Approval? If you’re on the market for a great all-in-one e-commerce marketing tool, then it's hard to look past Stamped.io. The app offers competitive prices, easy-to-use interface, and wide array of features which make it a solid option for Shopify store owners who wish to take their marketing efforts to the next level. It's especially useful for store owners with an established, medium to large sized customer base which can be utilized to its maximum potential. If you operate a smaller store with a smaller customer base then you may want to look at expanding your customer base first with a good sales app so you have more customers who can leave reviews on your store.
Reputon Customer Reviews App: Social Proof for Shopify Stores
There is no better marketing technique than social proof. When customers are deciding whether or not to purchase an item, the first thing they do is judge the state of that product's reviews on Google and different social media platforms. If your products have little to no customer reviews—or if the reviews are bad—you might as well give up hope of selling it. That's where a service like Customer Reviews Collector by Reputon can come in handy. Read on to learn more. How Customer Reviews Collector Can Help You Collect Reviews Automatically The app will automatically email a review request survey to a customer once they've received an item. If the survey result is positive, then the customer will be redirected to a reviews site of your choice—Google, Yelp, Facebook, and many more! You can even personalize these emails with your logo, text, and discount offers to persuade customers to leave reviews. Reduce Negative Reviews If the customer survey is filled out negatively, then instead of directing the customer to a reviews site, they will be redirected straight to a customer feedback form in order to contact you directly so that you can attempt to fix their issue without a negative review bringing your ratings down. Boost SEO Having many impressive customer reviews with few negative ones is great for discoverability by Google, which can increase traffic to your store and inevitable sales. Email Stat Tracking Reputon's built-in statistics will track the efficiency of your review request emails to help you fine-tune your process to enhance their benefit. Pricing All pricing plans are billed once a month in USD: Free Plan Offers all the essential features, such as: 50 emails/monthMultiple review linksCustom email templates Light Plan $9.99/month This plan offers all the features of the free plan, as well as: 150 emails/monthImport from CSVMore email templatesOption to skip POS orders Standard Plan $24.99/month This plan offers all the features of the previous plans, as well as: 500 emails/monthEmail blacklistEmail triggers for delivered and tagged orders Advanced Plan $49.99/month This plan offers all the features of the previous plans, as well as: 1,500 emails/monthAftership integrationVIP customer support Final Verdict: Should You Use Reputon Customer Reviews Collector? Developing a solid review profile with good online ratings is essential for the success of your Shopify store, and manually emailing every customer is too time-consuming. An effective automation app like Reputon's Customer Reviews Collector can leverage this amazing strategy without you having to lift a finger. But don't just take our word for it; hundreds of Shopify sellers have reviewed this app on the Shopify app store and given it an overall rating of 4.8 stars. If you'd like to learn more, visit their website or head directly to their Shopify app store page.
Parcel Panel Review (2025): Features, Integrations, Pricing, & More!
Research shows that 69% of online shoppers rank the ability to track their orders as one of their top three considerations when making a purchase. This means that order tracking is an essential part of the customer experience. However, for merchants, managing order tracking can be challenging, with issues like delayed shipments, lost packages, and inaccurate information. It can also be time-consuming to respond to customers' questions about where their orders are. If you're an online retailer struggling with order management, look no further than Parcel Panel—a user-friendly solution designed specifically for simplifying operations and addressing these challenges. After thorough research and testing, we've compiled a review of the app to unpack its key features, pricing, integrations, shortcomings, and more to help you decide whether Parcel Panel is an app worth investing in. Best For Parcel Panel is a valuable app for any e-commerce store looking to manage and track their shipments more effectively. It's also useful for any store looking to save time by automating customer order updates. For this reason, if you use dropshipping or ship high volumes of packages, Parcel Panel will save you significant time and resources, allowing you to focus on other aspects of running your store. ProsEasy to set up & useReal-time tracking information on an internal pageCustomizable tracking page & notificationsExcellent customer service & supportAffordable pricing plansConsFree plan supports a limited number of ordersEmail integrations only available with more expensive plans » Parcel Panel is just one app to help with dropshipping. Check out more great dropshipping apps for your store Overview of Features All-in-One Order Tracking Parcel Panel's order tracking database provides real-time and automatic sync, tracking, and updates. It supports 1090 carriers, including FedEx, UPS, DHL, and many other leading carriers. With its smart dashboard, you can get a comprehensive overview of all your orders in one place. It provides eight color-coded shipment statuses to keep you fully informed of each order's progress. Branded Tracking Page Parcel Panel allows you to create a customized tracking page that matches your brand identity, as shown in the image below. This means you can send customers back to your site instead of third-party tracking websites. Customers can track their orders via order or tracking number, and the page includes info like estimated delivery time, order status, and map coordinates. It even has automatic page translation for a truly superior customer experience. Automated Shipping Notifications The app automatically sends email notifications to customers based on six smart notification triggers. There's an email editor that allows you to customize these notifications to your liking. You can even send notifications to yourself to handle problematic orders before customers complain. Talk about being proactive! Upsell System Parcel Panel functions like an upsell app, sending customers automated AI product recommendations. It also serves the purpose of a discount notification app, alerting customers of discounts and other promotions. These upsells and promotions are fully customizable and will appear on the tracking page and customer notifications. So not only can you keep customers informed about their orders, but you can also increase sales at the same time. Smart Analytics Parcel Panel offers insightful analytics to help you optimize your shipping and marketing strategies. The app has a clean and easy-to-read dashboard showing various metrics, such as shipment performance, tracking page views, notification clicks, upsell conversions, and delivery time analysis. You can also view graphical reports that make it easy to interpret the data and identify trends or issues. » Don't underestimate the power of data. Learn about more analytics apps for actionable insights Plans & Pricing If you're skeptical of how much to spend on apps, Parcel Panel has got you covered! With a free plan, three paid plans, and a 7-day free trial, there's something for everyone. Free If you're just starting out and want to offer a basic tracking experience to your customers, the Free plan is a good option. You can access over 1000 couriers, create a branded tracking page, send Shopify native notifications, and monitor your orders from a smart dashboard. Keep in mind, however, that the Free plan only allows you to track up to 20 orders per month. Essential For growing brands that need more features and flexibility, the Essential plan is a great choice. You can customize your order status, show estimated delivery time, display product recommendations and upsell offers, and send shipping notifications. The Essential plan also includes delivery metrics to help you improve your shipping performance. The Essential plan ranges from $9 to $29 per month, based on your quota, which, in turn, ranges from 200 to 1,000 monthly orders. Professional The Professional plan is for you if you're scaling your business and want to take your tracking experience to the next level. You can utilize the developer API and webhook to integrate with Klaviyo, Omnisend, Zendesk, and Intercom, as well as automatically translate tracking details to your customers' language. You can also remove the Parcel Panel branding from your tracking page with the Professional plan. It costs between $49 and $329 per month, contingent on your quota, which ranges from 2,000 to 20,000 orders each month. Enterprise For high-volume companies that need a customized and dedicated tracking solution, the Enterprise plan is the best option. You can get a dedicated tracking channel for your store, a monthly account review with an expert, custom integration with any app or platform you need, and exclusive support from the Parcel Panel team. With a monthly fee of $399 to $709, you'll receive a quota of between 25,000 and 50,000 orders. Integrations Parcel Panel integrates with Shopify, Shopify Plus, and WooCommerce (with more leading e-commerce platforms coming soon) and has over 20 app integrations that can be divided into the following categories: Product review apps: These tools enable you to collect and display customer reviews, images, and videos on your tracking page, increasing trust and social proof. Loox and Judge.me are two such apps.Email marketing apps: These apps, like Klaviyo, allow you to send automated emails and SMSes to customers based on the status of their orders, such as shipping confirmation, delivery notification, and feedback requests.Translation apps: These apps help you translate your tracking page into multiple languages, which can improve your customer satisfaction and retention. An example app is Weglot.Page builder apps: Integrations with apps like PageFly allow you to customize your tracking page with drag-and-drop elements, such as banners, widgets, and buttons.Loyalty & rewards apps: Apps like Growave can assist you in creating loyalty programs that reward your customers for their purchases, referrals, reviews, etc.Helpdesk apps: These tools help you provide customer service and support through live chat, email, and phone. Zendesk is an example. Usability Usability is a big deal when it comes to apps. You don't want to spend hours figuring out how to use an app that's supposed to make your life easier. Fortunately, Parcel Panel is a breeze to use. Setup is quick and easy, and you don't need any coding knowledge to get started. As you can see below, the user-friendly interface is clean and easy to navigate. The analytics dashboard also has a simple design, making data interpretation that much easier. It fits all Shopify themes, and the adaptive interface suits all devices. Support One of the best things about Parcel Panel is their knowledgeable and responsive support team and abundant resources. They offer: 24/7 live chat support in multiple languages: Whether you need help with tracking, shipping, or anything else, they are always ready to assist you. And yes, they speak your language.Email support: If you prefer to communicate via email, you can send them your queries and expect a prompt and helpful reply.Dedicated support with the Enterprise plan: Assuming you have a large or complex business, you can get access to a dedicated support agent who will know your account inside out and provide personalized solutions.Expert install service for onboarding: This service is available for free on request if you need help setting up Parcel Panel on your store.Help center (guides & articles): You can browse their extensive help center that covers everything from installation to integration. You can also find useful tips and tricks on how to optimize your shipping experience.Blog: Granted that you want to stay updated on the latest news and trends in the e-commerce and shipping industry, you can follow their blog, which features insightful articles and case studies. Make Great Post-Purchase Service Part & Parcel of Your Store Now that you know all about Parcel Panel's features and pricing plans, you might be wondering if it's worth it. Despite some shortcomings, like having a limited free plan, Parcel Panel has some powerful features that make it an excellent choice for online store owners. One of the standout features is its ability to increase customer lifetime value by providing exceptional post-purchase service that results in happy customers who return to your store. » If you're looking to improve other aspects of your shipping, head to our top choices of orders & shipping apps