SMSBump Review—Pricing, Features, Integrations and More!
Updated February 14, 2024.
Our team tests eCommerce apps and publishes reviews that are unbiased and not influenced by payments we receive from some of the app developers.
It is estimated that a whopping 86% of the worlds population owns or uses a smartphone with usage having increased by approximately 50% since 2017. This means there is a whole lot of web surfing going on so if you're an e-commerce merchant, the world, or in this case the web is your oyster providing endless opportunities for marketing campaigns to help grow your business.
As the name suggests, SMSBump: SMS Marketing & E-mail is an SMS automation marketing tool for e-commerce platforms. The tool assists online businesses in developing highly targeted SMS and e-mail campaigns while also tracking performance, facilitating campaign scheduling, sending customer retention prompts, keeping track of subscribed members, and a heap more.
What Is SMSBump Best Used For?
SMSBump is best for customer engagement and retention. By using SMSBump's segmentation and targeting features, users can send personalized messages to specific customer groups which may include sending automated birthday wishes, exclusive offers to loyal customers, or requesting feedback and reviews. On top of this, the app can also help with recovering potential lost sales by sending personalized reminder alerts to customers who have abandoned their shopping carts and send other time-sensitive offers for discounts and promotions.
Overall, the app excels at one thing in particular and that is helping customers identify with your brand by constantly staying in touch but in such a way that is not annoying or repetitive. If raising brand awareness is your goal then SMSBump might just be the app you're looking for.
Overview of Features
SMSBump possesses a ton of super handy features that many e-commerce and online stores will find great for customer acquisition and retention. Key features of the app include:
SMS Campaigns: Users can create and send targeted SMS campaigns to their customers. These campaigns can be used for various purposes, such as sending promotions, discounts, order updates, abandoned cart reminders, and personalized messages.
Segmentation and Targeting: Allows users to segment their customer base and target specific groups of customers with relevant messages. Segmentation can be based on factors such as location, purchase history, and customer behavior.
Automated Flows: Pre-built automation workflows that allow users to set up automated messages triggered by specific events or actions. For example, sending a welcome message to new subscribers or a series of reminders for abandoned carts.
Abandoned Cart Recovery: One of the primary features of SMSBump is helping businesses recover potentially lost sales by sending personalized text messages to customers who have abandoned their shopping carts. These messages are customizable and can include discounts or incentives to encourage customers to complete their purchases.
Mobile Keyword Campaigns: Allows businesses to create keyword-based campaigns, where customers can text a specific keyword to a designated number to receive offers, updates, or opt-in to a subscription list.
Analytics and Reporting: Analytics and reporting features to track the performance of SMS campaigns. Businesses can monitor open rates, click-through rates, conversions, and overall ROI (Return on Investment) to assess the effectiveness of their SMS marketing strategies.
Other useful features we liked include:
- Growth tools, including mobile-first pop-ups, floating buttons, and customizable sign-up forms.
- Collecting detailed user analytics on orders, link clicks, and spending metrics.
- Storing customer time zones so that no middle-of-the-night text messages occur.
- Enabling users to set cost thresholds to prevent overspending.
Pros
- Smooth integration and setup
- Boosts investment returns
- Offers a library of SMS templates
- Increases click-through rate
- Offers excellent customer service
Cons
- Occasional bugs and hiccups
- Test SMSs are charged to the customer
- Lower-priced plans can feel limiting
SMSBump Plans & Pricing
The app offers customers many different pricing plans to choose from, featuring a cancel-at-any-time subscription with no hidden fees, as follows:
Integrations
Initially, SMSBump was designed to be a Shopify excusive, although, the development team has recently been working on integrating the tool into other major e-commerce CMS platforms. There is now a beta version of SMSBump available for BigCommerce, and there's talk of a WooCommerce integration that is set to be released in the not-too-distant future.
Aside from platforms, SMSBump also integrates with a wide variety of other e-commerce apps. Some of the most widely used include:
Usability
SMSBump app is easy to set up and use with a clean and intuitive user interface that simplifies the process of creating and managing marketing campaigns. Navigating the app is straightforward with access to key features and functionalities without much hassle.
It also offers templates and pre-built automation tools making it easy set up automated flows, schedule campaigns, and define triggers for specific events.
Support
The SMSBump team is well known for its exceptional customer service with a range of support systems such as:
- Help Center: Containing documentation, guides, tutorials, and frequently asked questions (FAQs). The Help Center covers various topics, ranging from getting started with the app to advanced features and troubleshooting. Users can search for specific topics or browse through the available resources to find answers to their queries.
- Live Chat Support: Allows users to directly communicate with the support team in real-time. This feature enables users to ask questions, seek clarification, and receive prompt assistance.
- Email Support: By sending an email to the provided support address, users can describe their issues or concerns and expect a response from the support team within a reasonable timeframe.
- Community and Forums: SMSBump maintains a community forum or a user community where users can interact with each other, share experiences, and seek advice. This can be a valuable resource to connect with other users, learn best practices, and find solutions to common challenges.
Boost the Value of Each Customer Interaction
With up to a 98 percent open rate, SMS marketing is a seriously potent marketing channel that every e-commerce merchant should at least consider. With its wide range of features and ease of use, rolling out a marketing campaign with SMSBump has never been easier. The app will increase customer engagement on its own by automating many of the marketing workflows and processes, saving users time and money. It is a great option for both startups and larger online businesses with different pricing tiers and scaling features to suit just about every brand's marketing requirements.
SMSBump Review—Pricing, Features, Integrations and More!
Recommended Reviews
Stamped.io Review - Best Product Review App For 2024?
With over 4 million stores on Shopify alone, making sure your online store stands out is more important than ever. One way to do this is with a good product reviews app such as Stamped.io. Stamped.io is a highly-regarded customer marketing platform, featuring a whole heap of awesome integrated tools that help to both capture and showcase high-impact user-generated content (UGC). The app provides a platform for customers to leave reviews with star ratings and text feedback for products on your store, collects and displays these reviews/ratings and supports rich snippets for search engines to display these review ratings in search results to help boost your stores reputation and credibility. Sounds great, but is Stamped the right UGC app for you? Let’s take a look. ProsWill suit the needs of small, medium, or large sized e-commerce storesCompetitive pricing that offers excellent bang for your buckCustomer service and support is highly regardedEasy Google integrationConsSome features are exclusive for Shopify onlyThe interface can be slow to work with Best for Stamped.io is best for Shopify store owners who want to enhance the functionality of their product review section especially if they already have a high volume of customer reviews. It is an all-in-one e-commerce marketing solution which allows users to customize the appearance of their review section to match their store's branding, improve SEO with Google and social media platform integrations, and offers a range of site widgets, banners, templates and emails for maximum conversion potential. The app also offers flexibility with its pricing plans to match the goals and needs of stores of all sizes. Overview of Features Stamped.io allows users to collect customer product, photo and video reviews, making the showcasing of products and reviews on social media super easy. It also facilitates the addition of Q&A sections within your site which increases brand credibility through the sharing of real life customer experiences. Take this, in addition to the customizable on-site widgets, multilingual support, and mobile responsive themes, and you can quickly see that Stamped.io is certainly not lacking in the features department. Some more features of the app include: Review request emails: Automatically send review request emails to customers who have made a purchase on your store.Customizable emails: Customize review request emails that are sent to customers to match store branding, messaging, and design.Review generation: Allows customers to submit product reviews directly from your store or via email. You can also choose to manually add reviews from other sources such as Google, Facebook or Instagram.Review moderation: Users have control over which reviews are published on their stores, and can moderate them to ensure that they are genuine and appropriate, further enhancing brand credibility and preventing bots from spamming fake news.SEO-friendly reviews: Automatically generates SEO-friendly review content to help improve search engine ranking performance.Review widgets: Display product reviews using customizable review widgets.Review analytics: Detailed analytics on review performance, including metrics such as review submission rates, review approval rates, and more. » Unlock your store's full potential by combining product reviews with the best e-mail marketing apps Plans & Pricing The pricing plans are charged on a monthly basis, and they are: Integrations Stamped.io integrates with a wide range of different e-commerce CMS platforms and other third-party apps, including, but not limited to: Shopify and Shopify PlusWooCommerceMagentoNetoEcwidInstagramFacebookTwitterOmnisendKlaviyo Usability Stamped.io's dashboard is generally very easy to use and you don’t have to be a computer genius to navigate the app’s interface. It is designed to work seamlessly with Shopify's existing product review system and offers customization options, such as the ability to choose where the review form appears on the product page, making it more user-friendly for customers to leave reviews. It is intuitive from both a merchant and customer perspective. Support Stamped.io's customer service is highly regarded amongst users. Their support team can be reached through either live chat or email, plus they have a very comprehensive help center with a ton of helpful content and a target response time of 24 hours. Additionally, the app provides a comprehensive documentation section that covers everything from installation to customization. This documentation section includes a step-by-step guide to help users set up the app on their store and troubleshoot common issues. The Final Stamp of Approval? If you’re on the market for a great all-in-one e-commerce marketing tool, then it's hard to look past Stamped.io. The app offers competitive prices, easy-to-use interface, and wide array of features which make it a solid option for Shopify store owners who wish to take their marketing efforts to the next level. It's especially useful for store owners with an established, medium to large sized customer base which can be utilized to its maximum potential. If you operate a smaller store with a smaller customer base then you may want to look at expanding your customer base first with a good sales app so you have more customers who can leave reviews on your store.
Reviews.io Product Reviews for Shopify (2024) - Features & Pricing
Whether your online business offers customers products or services, it needs to stay competitive in today's online environments. One of the best ways to do this is with customer reviews. To help your business achieve this, Reviews.io has positioned itself in the market as a tool that will allow your online store to gather authentic customer feedback. Reviews.io does this by allowing the easy collection of online reviews, monitoring of your brand, and giving your customers the valuable opportunity of being heard. With all that said, is this marketing tool a good fit for you? Let’s take a look at how Reviews.io works and what value it can add to your online businesses. ProsAvoid negative publicity: Get genuine feedback from people who have actually used your services and products to avoid negative publicity and online complaints.Stay ahead of the curve: Combine customer feedback with other customer data to increase your ROI and maximize your marketing spend for greater business growth.Engage with your customers and grow your businessConsHigh cost for businesses that require full-featured plans: The monthly price tag may outprice some small businesses or startups. Best for Reviews.io is perfect for those businesses that are looking to quickly build their online reputation, boost customer loyalty, and social proof their products and services. Reviews.io Pricing 14-day trial for all plansEssential Plan: $45/monthSmall Business Plan: $89/monthGrowing Business Plan: $159/month Reviews.io's Possible Integrations One of the biggest advantages of Reviews.io is that it has an exhaustive list of integrations. The most popular of these integrations includes, but certainly isn't limited to,: Shopify and Shopify PlusBigCommerceFacebook for BusinessInstagramEKMGorgiasKlaviyoSlackSalesforcePlus a whole heap of customizable APIs Features of Reviews.io Reviews.io not only collects and analyzes customer feedback but also provides users with a ton of other great features as well. For instance, Reviews.io also uses artificial intelligence to analyze customer data and provide actionable insights to business owners. This functionality grants a number of benefits. For businesses, the platform improves customer service, marketing, and product development. For consumers, the platform helps them gain more knowledge about the products they purchase and the businesses they frequent. In order to gather and display customer feedback quickly, Reviews.io also allows users to easily import reviews from other platforms. This includes reviews from places like Google, Facebook, Yelp, Yell.com, Houzz, and Check-a-Trade. Usability of Reviews.io When it comes to Reviews.io’s usability, it’s kind of a mixed bag. For customers themselves, Reviews.io is comparable to other third-party apps such as Loox or Stamped.io - making obtaining customer feedback a super simple process. For business owners like yourself, Reviews.io can be a little less straightforward, particularly for those that are new to e-commerce apps for platforms like Shopify or BigCommerce. For example, although the application’s setup is generally considered a fairly easy process, some of the more advanced features can be a little trickier to get your head around. Reviews.io's Customer Support Reviews.io’s customer support is held in high esteem by most users. It is generally very responsive and helpful and can be reached through a variety of different ways, including 24/7 live chat, over the phone, or through the company’s online support center. The Bottom Line Customer satisfaction is important for any business, and this is only more paramount in the e-commerce space. Online shoppers rely on previous customers’ experiences and feedback to help them determine whether or not a company’s products and services are of high quality and are trustworthy. For these reasons, a marketing tool like Reviews.io is invaluable to your online business. With Reviews.io you can easily encourage customer feedback and read what your customers have to say about their experience with your business. This will not only socially proof your business but also help to gain that much-needed competitive edge over your online competitors.
Vajro App Review (2024): Features, Pricing, Support, & More!
Over 58% of online traffic comes from mobile devices globally. What's more, 54% of all e-commerce purchases are made using a mobile app. It's clear that online retailers who don't have a mobile app are putting themselves at a major disadvantage. But building a mobile app is not a simple task, and many merchants struggle due to a lack of coding skills, time, or money to hire developers. Fortunately, Vajro is here to address these issues. Vajro is a tool that helps merchants create stunning mobile apps for their online stores without needing coding or design skills or paying the high price of a Shopify expert. We explore key aspects of the app, like its features, integrations, and pricing plans and weigh its pros and cons to help you determine if it's the right app for your needs. ProsEasy-to-use & intuitive UIFree trial & demo availableHighly customizable24/7 expert & responsive supportMulti-language & currency optionsSeamless integrations with popular toolsConsNo free planUpper-level plans can be expensive for smaller stores Best For Vajro is a valuable app for any size or type of e-commerce store looking to improve their customers' mobile shopping experience. It's an excellent choice for merchants who experience issues with their payments page, navigational bugs, or slow store loading times. Installing and using the app is simple and accessible to retailers who don't have coding knowledge or much technical expertise. Vajro offers four plans that accommodate different-sized businesses, from early-stage startups to established Shopify Plus stores. You can choose the plan that fits your budget and needs and scale up as your business grows. Overview of Features Live Videos One of the most unique and exciting features of Vajro is the ability to live-stream videos and let your customers buy in real time. Vajro is the first and (at the time of publication) the only Shopify app that offers this functionality. Live videos can help you target impulse purchases and increase conversions. You can also broadcast from multiple channels, such as Facebook, Instagram, YouTube, or your own website, and showcase your products in action. Push Notifications Another way to boost your sales and engagement is to use push notifications. Vajro lets you set up personalized behavior-based triggers that send relevant messages to your customers. Among others, you can send welcome, back-in-stock, abandoned cart recovery, sales, and discount notifications. You can also make your notifications more attractive and interactive by adding images, emojis, GIFs, and videos. Customizable Themes Vajro allows you to customize your app's look and feel with four built-in industry-appropriate themes. You can choose the theme that suits your brand and niche and then tweak it with a simple drag-and-drop editor. You can customize the color scheme, fonts, images, banners, product sliders, product and image grids, and more. The best part: you don't need any coding skills to create a stunning app that reflects your brand identity. Smart Search With a smart search feature, Vajro helps your customers easily find what they're looking for. Your customers can use image search to find products that match their preferences. You can also display related keywords on the search bar to help them refine their queries. Additionally, you can provide intelligent recommendations based on their browsing history and purchase behavior. Multi-Language & Multi-Currency Support Reaching a global audience has never been easier with Vajro. This impressive app supports up to 18 languages, enabling you to serve customers from all around the world. Plus, its support for 82 currencies means customers can shop in their local currency without hassle. You don't need to install any additional apps for currency conversion or translation. Analytics Vajro offers a comprehensive analytics dashboard for optimizing app performance. This feature provides you with a visual display of various metrics, including downloads, active users, revenue, and retention rate so you can monitor your app's success. In addition, detailed reports are available for your live videos, encompassing metrics such as views, likes, and comments—all to gain insights into customer behavior to make data-driven decisions that improve app quality. » Looking to take your analytics to the next level? Check out our top-rated analytics apps Plans & Pricing Vajro has four paid plans, and they offer a 30-day free trial and a 10% discount on annual subscriptions. How much to send on apps can vary substantially, and, as you can see below, Vajro's pricing plans differ a lot in terms of their features and costs. Starter This plan is ideal for early-stage businesses with a monthly fee of $99. Features include a native Android and iOS app, 10 push campaigns per month, deep linking, live video selling, app-only discounts, and WhatsApp and Facebook Messenger integrations. Core The Core plan is designed for small-sized businesses for $249 a month. It has everything in the Starter plan, plus 50 push campaigns, international selling with dual language and dual currency, Apple Pay integration, and custom product options. Premium This is a good fit for fast-growing businesses but comes with a monthly fee of $499. The Premium plan contains everything in the Core plan, plus unlimited push campaigns, wholesale features with product and price lock, native blogs, and a quarterly business review. Plus The Plus plan is suitable for high-volume and Shopify Plus brands with a monthly cost of $999. It comes with everything in the Premium plan, plus custom development, dedicated key account managers, and CleverTap and Klaviyo integrations. Integrations Vajro is not only a powerful mobile app builder for Shopify but also a versatile integration platform. It supports all major Shopify plugins and premium Shopify integrations. This means you can seamlessly connect your mobile app with your tools and platforms of choice to enhance your store's functionality and performance. Vajro offers over 70 integrations, which is the most for a mobile app builder on Shopify. These integrations cover various categories, such as: Loyalty apps: Reward your customers for their purchases and referrals by integrating apps like Smile.io.Product review apps: Showcase your customer feedback and ratings with Yotpo and other leading social proof apps.Marketing automation apps: Send your customers personalized emails, SMS, and push notifications with integrations like Klaviyo.Alerts apps: Notify your customers when products are back in stock, on sale, or low in inventory with the Back in Stock app.Buy-now-pay-later apps: Increase conversions and average order value by offering flexible payment plans to your customers with Klarna.Search & filter apps: Enhance your app's search and filter functionality with a Fast Simon integration.Analytics apps & platforms: Track and optimize your app's performance and user behavior with tools like Google Analytics.Translation apps: Reach a global audience by translating your app into different languages with Weglot. Usability Setting up an app for your Shopify store can be daunting, but with Vajro, you can create an app that looks great and works well without breaking a sweat. You can create and customize your app in no time. In fact, you can go from start to finish in under an hour thanks to its easily customizable templates. You also don't need any coding knowledge to use Vajro, and the drag-and-drop editor is easy enough for beginners to master. The user interface is simple and intuitive, and the analytics dashboard is clean yet comprehensive. Support When it comes to Vajro's standout characteristics, their support truly sets them apart. With 24/7 availability via live chat or email, Vajro ensures customers can reach out whenever necessary. For those looking for a more immediate response, the Plus plan comes with priority support and a dedicated customer success manager. Vajro also equips users with many resources to become proficient in using the app effectively, including: Live & on-demand webinars: These assist you in learning more about their product and how to utilize it efficiently.Vajro blog: With more than 200 posts about e-commerce and mobile apps, you'll find essential tips and tricks to help you expand your business.E-Books: These are free to download from their website. They cover a variety of topics, including mobile commerce, app design, and marketing strategies.Help docs: If you need assistance with a specific feature or issue, you can consult their help docs, with over 80 articles covering everything from app setup to customization. Monetize on Mobile Shopping With Vajro If you're looking to increase customer lifetime value (CLV), then you need to be where your customers are—on their mobile devices. A mobile app can help you improve customer experience, engagement, and loyalty and boost sales by offering a fast, convenient, and personalized way to shop online. With Vajro, you can create your own professional mobile app for your Shopify store without spending a fortune on developers. » Vajro is just one tool to boost sales. Take a look at more of our best apps to increase sales