Can I provide a discount to a customer which acts as an item refund?
Asked 3 years ago
Hi, I run an online jewelry store using Shopify. One of my customers purchased an item that does not suit them and therefore has returned it but has shown interest in purchasing a different item. Is it possible to use the refund of the first item sold as a discount for the item they would like to buy? Are there any Shopify tools that can set this process set as a rule? Thank you in advance
Abeeha Qasmi
Wednesday, January 25, 2023
Providing a discount to customers is made simple using the Order to discount app. However, in your case, the refund item discount must be specified first, along with the customer data. You can use the discount template or the order value feature by setting a specific discount percentage according to the refundable amount. This way, the customers will get the discount once they make the next purchase.
Please follow our Community Guidelines
Related Articles
3 Apps to Analyze Dummy Data: Streamline Your Shopify Store Design
Jaques Cilliers
April 4, 2023
Free Shopify Inventory Management Apps: Are They Worth It?
Jay Friedmann
May 1, 2023
5 Black Friday Discount Code Ideas for Shopify Stores in 2026
Adeel Qayum
November 16, 2023
Related Posts
Elijah Adebayo
How to Show Discount Percentages on Shopify
Jaques Cilliers
20 Best Shopify Apps to Grow Your Store in 2026
Can't find what you're looking for?