How to Fix "SSL Pending" and How Long Will It Take?
Updated April 27, 2023.
When a custom domain is added to a Shopify store, a new SSL certificate is automatically generated. Basically, SSL (Secure Sockets Layer) encrypts and improves the security of a store’s content using HTTPS (Hypertext Transfer Protocol Secure). HTTPS, a security protocol implemented in browsers and web servers, reduces a website’s susceptibility to interception and tampering from online attackers.
The thing is though, adding a custom domain to Shopify can take some time. How long? That question is answered here.
» Once your domain is up and running, you may want to consider a top Shopify store design app to help make your store stand out.
What to Do When a Shopify SSL Error Occurs
After a custom domain is added, Shopify merchants will likely see an “SSL Unavailable” error on their Shopify admin page. This is nothing to be worried about, as it is simply part of the process of integrating a custom domain with a Shopify store.
Generally, it can take up to 48 hours for a new SSL certification to be generated. You may also notice a security error when visiting your Shopify store. At this stage, there is nothing to be worried about and the error message should go away as soon as the SSL integration is complete.
Is it Possible to Speed Up an SSL Connection?
Unfortunately, there is no real way to speed up this process. 48 hours is generally the time it will take and there really is nothing that can be done to shorten this time period. Although, if the “SSL Pending” error remains on a Shopify store’s admin page longer than this time, it’s recommended you get in contact with Shopify’s customer service team just to be sure there is no further holdup.
There are multiple ways to contact Shopify's support, either use the above link, jump onto their community forums page, search their help center, or get hold of them directly through their contact support channel.
Conclusion
As frustrating as the wait may be, staying patient and allowing time for the SSL certification process to be carried out is in your best interests. After all, a wait of 48 hours is better than a hack that could result in the deletion of all the content you have on your website.
