How does the Shopify ticket system work?

Hi there,

Thanks, for reaching out and sharing your question to this community.

Shopify ticket system is a bit of a mystery. If you need help, you have to contact their support team. Currently Shopify offer support via live chat, email or by scheduling a callback all from the­ Shopify Help Center.

However, there are some apps that can help you create and manage tickets for your own store. You can source them from Shopify app store, but have gone ahead and made a few suggestions listed below you can look into:

• Helpcenter | FAQ Chat Helpdesk
• Reamaze Live Chat Helpdesk CRM
• Zendesk

Additionally, I would encourage you to reach out to the app developers directly for clarification on an app's capabilities. They will be able to provide further detail on whether the app will work for your shops needs.

I hope this answers your questions.