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How does the Shopify ticket system work?

Asked a year ago

Does anyone know how the ticketing support system works on Shopify?

Walter Henderson

Wednesday, June 28, 2023

Hi there,

Thanks, for reaching out and sharing your question to this community.

Shopify ticket system is a bit of a mystery. If you need help, you have to contact their support team. Currently Shopify offer support via live chat, email or by scheduling a callback all from the­ Shopify Help Center.

However, there are some apps that can help you create and manage tickets for your own store. You can source them from Shopify app store, but have gone ahead and made a few suggestions listed below you can look into:

Additionally, I would encourage you to reach out to the app developers directly for clarification on an app's capabilities. They will be able to provide further detail on whether the app will work for your shops needs.

I hope this answers your questions.

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