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What's the best app to send abandoned cart recovery emails on Shopify?

Asked 4 years ago

Since Shopify only allows you to send one recovery email per cart, I'd like to learn how to turn off Shopify abandoned cart emails and possibly replace them with an app.

Does anyone have any app recommendations?

KeepShoppers Team

KeepShoppers Team

Tuesday, July 07, 2020

If you are not satisfied with the Shopify abandoned cart recovery email, you first need to disable it:

  1. Head over to "Settings" in your Shopify Admin.
  2. Click "Checkout."
  3. Scroll down to the "Abandoned checkouts" order option under the email marketing section.
  4. Uncheck the box "Automatically send abandoned checkout emails" to turn off the option.
  5. Remember to click the "Save" button, and you're done.

After this, you can install and use a Shopify app. There are a number of great apps to send abandoned cart recovery emails. Here are our top picks:

1. Omnisend

Omnisend is an email notifications/pop-ups app.


  • Pre-built automation workflows
  • Minimum input required
  • Custom abandoned cart emails
  • Automate product import
  • SMS notifications

» For more info, check out our review of Omnisend


4.8/5(5,244 reviews)

2. CM Commerce

CM Commerce is another great email/pop-ups app.


  • Custom Shopify customer segment
  • Automated Shopify recovery emails
  • Email templates
  • Automated receipts
  • Integration of customer reviews in emails

CM Commerce: Email Marketing

4.6/5(1,140 reviews)

3. Recart

Recart is a push notifications/pop-ups/social media marketing app.


  • Prewritten messages
  • Messenger reminders
  • Order-related messages: review requests, shipping notifications, and upcoming sale announcements

» Take a look at our Recart review for further details

Recart: SMS Marketing

4.8/5(5,508 reviews)

4. PushOwl

PushOwl is a simple push notifications app.


  • Custom abandoned cart notifications
  • Customer interaction analytics
  • Automatic image generation
  • Custom time intervals for abandoned cart notifications
  • Notifications of product availability
  • Shipment status
  • Push notifications to any device


5.0/5(2,741 reviews)

5. Tidio

Tidio is an email, push notifications, and exit-intent pop-ups app.


  • Notification of an abandoned cart
  • Shows a custom message to returning visitors
  • Builds custom chatbots for cart abandonment
  • Premade "shopping cart abandonment chatbot" template


4.7/5(1,703 reviews)

» Need some help getting started? Head to our post on creating an abandoned cart recovery email campaign

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