How can I turn off the Shopify e-mail on Klaviyo?

Asked 4 years ago

Klaviyo users - I set up a welcome flow, which works great (after some trial and error), but in my test, I also received an e-mail from Shopify. I'd prefer not to send 2 welcome e-mails to my customers, so is there a way to turn off the Shopify e-mail? Or is there a workaround that you've found to be effective? I'd prefer that all of my e-mails come from Klaviyo for consistency if that's possible. TIA!

Klaviyo Welcome email Email flows Shopify email

Katie Heenan

Tuesday, July 20, 2021

From your Shopify admin, click 'settings'. Then, click 'checkout'. Scroll down to 'order processing' and select 'automatically fulfil the order’s line items' and uncheck 'notify customers of their shipment' below that setting.
Go back to the 'settings' page and click 'notifications'. Scroll down to 'shipping' and uncheck the 'out for delivery' and 'delivered' options.