How do I contact customer support on Privy?

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Sending marketing emails on Shopify

I have a new store on Shopify and would like to send marketing emails. Can I use Shopify to do so or do I have to use an app like Privy or Klaviyo? Any recommendations for the best marketing app?

What do you need to do to start training your customer support staff?

I am looking at hiring some customer support staff to handle customer queries. How do I go about training people to be customer support staff? What information do I need to provide to them?

Can Swipify be an alternative to email marketing apps like Klavio, Omnisend, Seguno, SmartrMail, Automizely, Privy and others?

I know Swipify uses mail to bring customers back to the store, can it be an alternative to email marketing apps like Klavio, Omnisend, Seguno, SmartrMail, Automizely, Privy, and others?

How do I request a badge on Ultimate Trust Badges if I can't find it?

I am looking for a specific badge, but cannot seem to find it. How do I request the badge from the developers?

How much does PushOwl's Enterprise plan cost on Shopify?

Is there a different Shopify business plan for PushOwl, or is it just the regular cost of the enterprise plan?

A customer entered the wrong shipping address, and the order got lost in the mail. What to do?

Should we resend the order? If we resend the order, who should pay for the item, the customer, or us? Who should pay for shipping? If we don’t resend the order, should we refund the money? An

Stop 'shipment delivered' and 'Shipment out for delivery' emails

Can I disable these two emails that are sent automatically? I think these emails may be very annoying for my customers.

How to handle customers’ address errors?

Sometimes customers enter a wrong shipping address and the courier has to return the package because they can’t deliver it. Who should pay for it, us or the customer?

What should I do if there’s a technical bug in my Shopify store?

We’re doing a sale, and according to our store’s shipping rules, the sale price shouldn’t qualify for free shipping (our free shipping is set for $60+ orders, the regular price is $65.99, and the

Should customers be charged extra costs when they change the address after shipping?