Customer servicePosts and articles about Customer serviceCommunityPros and cons for using product reviews app on ShopifyI'm wondering whether to use a product review app on my Shopify store. Currently looking into Judge.me, Loox, Yotpo, and Stamped. I'd like to help customers arr...CommunityWhat do you need to do to start training your customer support staff?I am looking at hiring some customer support staff to handle customer queries. How do I go about training people to be customer support staff? What information ...CommunityHow much does PushOwl's Enterprise plan cost on Shopify?Is there a different Shopify business plan for PushOwl, or is it just the regular cost of the enterprise plan?CommunityHow do I request a badge on Ultimate Trust Badges if I can't find it?I am looking for a specific badge, but cannot seem to find it. How do I request the badge from the developers?CommunityHow do I contact customer support on Privy?I have recently downloaded the app and need assistance, how do I get in touch with customer support?CommunityA customer entered the wrong shipping address, and the order got lost in the mail. What to do? Should we resend the order? If we resend the order, who should pay for the item, the customer, or us? Who should pay for shipping? If we don’t resend the ord...CommunityShould customers be charged extra costs when they change the address after shipping?CommunityIf the product is faulty, should the customer or the merchant pay for return shipping?CommunityWhat should I do if there’s a technical bug in my Shopify store?We’re doing a sale, and according to our store’s shipping rules, the sale price shouldn’t qualify for free shipping (our free shipping is set for $60+ orders, t...CommunityWhat Shopify app automates customer support emails?We have almost 1000 sales per week and with these sales come a lot of customer support emails that are mostly questions that repeat themselves. We’re really up ...CommunityHow to handle customers’ address errors?Sometimes customers enter a wrong shipping address and the courier has to return the package because they can’t deliver it. Who should pay for it, us or the cus...CommunityStop 'shipment delivered' and 'Shipment out for delivery' emailsCan I disable these two emails that are sent automatically? I think these emails may be very annoying for my customers.
