If the product is faulty, should the customer or the merchant pay for return shipping?

Should customers be charged extra costs when they change the address after shipping?

Who should pay for shipping when customers enter the wrong address?

We just had a few cases where customers entered wrong shipping addresses and parcels were lost or returned and we had to re-ship it. Who do you think has to pay for it, the customer or us?

How to use credits in our pricing plan?

We’re considering changing our pricing plan to allow our clients to buy credits that will be used to pay for our services. I’m worried that the shift to credits may affect the business. Does anyo

How to block customers from selecting ‘1st class letters’ as a USPS shipping option at checkout?

We’re losing money on shipping because some of the customers select ‘1st class letters’ even though the only shipping option we have set up is ‘1st class package’ with USPS. We can’t find a way t

Why is my dropshipping store not selling?

I opened a dropshipping store on Shopify, selected many products and uploaded them to the store. I also started doing FB and Instagram ads. I’m getting some traffic but no sales. I’m really feeli

What percentage of customers enter wrong shipping addresses at checkout??

What happened to my package?

My customer's package has been marked as delivered, but they haven't received it. I told them to check in with their neighbor but they haven't seen a delivery pass by either. How do I find out

Best use of Klaviyo's email flows for Shopify?

I recently installed Klaviyo on my Shopify store and am wanting to use some of its best practices and alternatives to the usual Shopify flows. Can anyone show me how to use Klaviyo's email flows

What Shopify app automates customer support emails?

We have almost 1000 sales per week and with these sales come a lot of customer support emails that are mostly questions that repeat themselves. We’re really up to our necks in work.

Do you use a Shopify app to manage shipping and reduce costs?

If you do, what would you recommend as some of the best Shopify apps for shipping? I've always wondered why Shopify shipping was so expensive and would love to find better shipping software.