If the product is faulty, should the customer or the merchant pay for return shipping?

Should customers be charged extra costs when they change the address after shipping?

A customer entered the wrong shipping address, and the order got lost in the mail. What to do?

Should we resend the order? If we resend the order, who should pay for the item, the customer, or us? Who should pay for shipping? If we don’t resend the order, should we refund the money? An

Who should pay for shipping when customers enter the wrong address?

We just had a few cases where customers entered wrong shipping addresses and parcels were lost or returned and we had to re-ship it. Who do you think has to pay for it, the customer or us?

If Amazon, eBay, and Etsy are the most successful eCommerce websites, why not build a Shopify store that looks and works like them?

What happened to my package?

My customer's package has been marked as delivered, but they haven't received it. I told them to check in with their neighbor but they haven't seen a delivery pass by either. How do I find out

What Shopify app automates customer support emails?

We have almost 1000 sales per week and with these sales come a lot of customer support emails that are mostly questions that repeat themselves. We’re really up to our necks in work.

How to block customers from selecting ‘1st class letters’ as a USPS shipping option at checkout?

We’re losing money on shipping because some of the customers select ‘1st class letters’ even though the only shipping option we have set up is ‘1st class package’ with USPS. We can’t find a way t

Why is my dropshipping store not selling?

I opened a dropshipping store on Shopify, selected many products and uploaded them to the store. I also started doing FB and Instagram ads. I’m getting some traffic but no sales. I’m really feeli

How to use credits in our pricing plan?

We’re considering changing our pricing plan to allow our clients to buy credits that will be used to pay for our services. I’m worried that the shift to credits may affect the business. Does anyo

What will happen if I use duplicate email templates?

I would like to use the same template for two different flows, would this have a negative impact or would it be okay for me to do so?