Encountering CBD Shipping Issues

Customer entered the wrong shipping address on Shopify

Hi Shopify merchants. Every month, a few of our customers enter the wrong shipping address, and until they realize it it’s too late - The courier can’t find the...

Why do customers enter wrong shipping addresses at checkout, and how to avoid it?

We've had a few issues lately with customers entering a wrong shipping address. Then the order gets sent to the wrong address, we have to refund or re-ship, and...

What percentage of customers enter wrong shipping addresses at checkout??

A customer entered the wrong shipping address, and the order got lost in the mail. What to do?

Should we resend the order? If we resend the order, who should pay for the item, the customer, or us? Who should pay for shipping? If we don’t resend the ord...

Should customers be charged extra costs when they change the address after shipping?

If the product is faulty, should the customer or the merchant pay for return shipping?

Should the custom form show the order's retail price or the price that was actually paid?

When we have a sale or give customers a discount, the retail price and the price that was actually paid are different. Not sure which price we should write down...

Who should pay for shipping when customers enter the wrong address?

We just had a few cases where customers entered wrong shipping addresses and parcels were lost or returned and we had to re-ship it. Who do you think has to pay...