What happened to my package?

Asked 3 years ago

My customer's package has been marked as delivered, but they haven't received it. I told them to check in with their neighbor but they haven't seen a delivery pass by either. How do I find out what happened?

Advice Package Delivery

Katie Heenan

Thursday, July 15, 2021

You can contact the delivery company directly to try and find out what has happened to the package. They should be able to offer you a clear explanation of what has happened. If the package has gone missing, the delivery company may be able to offer you a refund depending on the courier.