What happened to my package?

Should I charge my customers for shipping?

How to use credits in our pricing plan?

We’re considering changing our pricing plan to allow our clients to buy credits that will be used to pay for our services. I’m worried that the shift to credits may affect the business. Does anyo

How to hide the prices of products on Shopify?

We're selling wholesale. We want to show prices only to customers who sign up or log in, and not the general public. Is there a way for Shopify to hide product prices from customers unless they a

How to block customers from selecting ‘1st class letters’ as a USPS shipping option at checkout?

We’re losing money on shipping because some of the customers select ‘1st class letters’ even though the only shipping option we have set up is ‘1st class package’ with USPS. We can’t find a way t

What do I do if the customer claims that they did not receive a package but it has been delivered?

I have a customer who says that she didn't receive any packages, but the tracking code for her purchase shows that the item was delivered 24 days ago by USPS. What do I do now?

How are shipping prices calculated when giving out discount coupons or running a sale?

Is the shipping price calculated based on the original item price or the actual order price after discount?

How to get first sales on our Shopify store?

We launched our store a few months ago but have no sales, what should we do? I have even seen some add-to-carts, but no sales on our Shopify store. How can we drive traffic to our store?

Best use of Klaviyo's email flows for Shopify?

I recently installed Klaviyo on my Shopify store and am wanting to use some of its best practices and alternatives to the usual Shopify flows. Can anyone show me how to use Klaviyo's email flows

How do I get the promotion to show up on my store?

I've been trying to set up my store promotion through this app but so far no matter what I do it doesn't show. Any advice?

Why do customers enter wrong shipping addresses at checkout, and how to avoid it?

We've had a few issues lately with customers entering a wrong shipping address. Then the order gets sent to the wrong address, we have to refund or re-ship, and it's costing us a fortune. What me