What happened to my package?

Should I charge my customers for shipping?

How to block customers from selecting ‘1st class letters’ as a USPS shipping option at checkout?

We’re losing money on shipping because some of the customers select ‘1st class letters’ even though the only shipping option we have set up is ‘1st class package’ with USPS. We can’t find a way t

How do online stores ship their products?

How does everyone selling online ship? Do you use USPS, FedEx, or UPS? Shipping is becoming outrageous for us, and we are trying to find a way to offer shipping at a lower cost. We use calculated

Should the custom form show the order's retail price or the price that was actually paid?

When we have a sale or give customers a discount, the retail price and the price that was actually paid are different. Not sure which price we should write down in the customs form when shipping

Would you recommend opening a Shopify store as a side business while keeping my day job?

What will happen if I use duplicate email templates?

I would like to use the same template for two different flows, would this have a negative impact or would it be okay for me to do so?

How to get the lowest shipping rates on Shopify?

Should I use multiple carriers? How do I manage to select the right carrier based on the size and weight of the order?

Should I show shipping times in my store?

I sell internationally and delivery times significantly vary between countries, do you think it’s important to show customers the estimated time?

What do I do if the customer claims that they did not receive a package but it has been delivered?

I have a customer who says that she didn't receive any packages, but the tracking code for her purchase shows that the item was delivered 24 days ago by USPS. What do I do now?

How can customers purchase items and reserve them for delivery at a later stage?

Is there an app that allows customers to purchase items from my Shopify store and reserve them for delivery at a later stage? What is the easiest way to achieve this?