What should I do if there’s a technical bug in my Shopify store?

A customer entered the wrong shipping address, and the order got lost in the mail. What to do?

Should we resend the order? If we resend the order, who should pay for the item, the customer, or us? Who should pay for shipping? If we don’t resend the order, should we refund the money? An

Pros and cons for using product reviews app on Shopify

I'm wondering whether to use a product review app on my Shopify store. Currently looking into Judge.me, Loox, Yotpo, and Stamped. I'd like to help customers arriving at my online store to make in

How to hide the prices of products on Shopify?

We're selling wholesale. We want to show prices only to customers who sign up or log in, and not the general public. Is there a way for Shopify to hide product prices from customers unless they a

Should I use the Bold subscription app for Shopify?

I've heard some good things about the Bold subscriptions app for Shopify but wanted to get some opinions before I install it on my Shopify store. I've only just started selling subscription produ

If the product is faulty, should the customer or the merchant pay for return shipping?

Is it difficult to migrate from MailChimp to Omnisend?

After looking up some Mailchimp alternatives for Shopify I've decided to make the change. I've seen that it has something to do with how my store appears on google, but I'm not really sure exactl

Best live chat apps for Shopify

What are the best live chat apps for a Shopify store?

How are shipping prices calculated when giving out discount coupons or running a sale?

Is the shipping price calculated based on the original item price or the actual order price after discount?

What do you need to do to start training your customer support staff?

I am looking at hiring some customer support staff to handle customer queries. How do I go about training people to be customer support staff? What information do I need to provide to them?

How do I request a badge on Ultimate Trust Badges if I can't find it?

I am looking for a specific badge, but cannot seem to find it. How do I request the badge from the developers?