What should I do if there’s a technical bug in my Shopify store?

Best live chat or messenger app for my Shopify store

Looking for an online live chat app for my Shopify store. Is there like a Shopify messenger chat or something? What are your recommendations?

What Shopify app automates customer support emails?

We have almost 1000 sales per week and with these sales come a lot of customer support emails that are mostly questions that repeat themselves. We’re really up to our necks in work.

I got scammed on Shopify. Help!

Hi guys, I just got scammed on a Shopify purchase. Bought some jewelry online and its been a month now with no delivery. I'm beginning to think it's a scam. What can I do?

Pros and cons for using product reviews app on Shopify

I'm wondering whether to use a product review app on my Shopify store. Currently looking into Judge.me, Loox, Yotpo, and Stamped. I'd like to help customers arriving at my online store to make in

Should customers be charged extra costs when they change the address after shipping?

How to block customers from selecting ‘1st class letters’ as a USPS shipping option at checkout?

We’re losing money on shipping because some of the customers select ‘1st class letters’ even though the only shipping option we have set up is ‘1st class package’ with USPS. We can’t find a way t

How much does PushOwl's Enterprise plan cost on Shopify?

Is there a different Shopify business plan for PushOwl, or is it just the regular cost of the enterprise plan?

A customer entered the wrong shipping address, and the order got lost in the mail. What to do?

Should we resend the order? If we resend the order, who should pay for the item, the customer, or us? Who should pay for shipping? If we don’t resend the order, should we refund the money? An

Best live chat apps for Shopify

What are the best live chat apps for a Shopify store?

What do you need to do to start training your customer support staff?

I am looking at hiring some customer support staff to handle customer queries. How do I go about training people to be customer support staff? What information do I need to provide to them?