Customers

Why is our conversion rate dropping?

We scaled our ad budget to reach more people and it is working well. The store's traffic nearly doubled. But the problem is that the conversion rate went down 2...

Customer entered the wrong shipping address on Shopify

Hi Shopify merchants. Every month, a few of our customers enter the wrong shipping address, and until they realize it it’s too late - The courier can’t find the...

Best use of Klaviyo's email flows for Shopify?

I recently installed Klaviyo on my Shopify store and am wanting to use some of its best practices and alternatives to the usual Shopify flows. Can anyone show m...

Which app is the best for increasing my store conversion rate?

Every customer I bring to the store requires a lot of work and money. which raises the question, how to get the most out of traffic that I do have and which Sho...

How to hide the prices of products on Shopify?

We're selling wholesale. We want to show prices only to customers who sign up or log in, and not the general public. Is there a way for Shopify to hide product ...

Can I set up automated birthday emails?

I think it would look good from a customer perspective if they received birthday emails from my store. Is there a way that I can set this up?

What advertising tricks are you planning for Black Friday, and how long before do you start?

What percentage of customers enter wrong shipping addresses at checkout??

How to use credits in our pricing plan?

We’re considering changing our pricing plan to allow our clients to buy credits that will be used to pay for our services. I’m worried that the shift to credits...

What are the first basic steps to branding a Shopify store?

Hi, I’m just starting out and I feel lost in this ocean of information. I want to know how to take the first steps toward building my own brand. Thank you.

I've been considering using a Shopify app like PushOwl to send my customers notifications, but don't customers hate receiving notifications?

I asked many people, and they all unanimously said they really don't like to receive notifications of any kind, so wouldn't that affect your sales?

Should I optimize my store for mobile?

Should I show shipping times in my store?

I sell internationally and delivery times significantly vary between countries, do you think it’s important to show customers the estimated time?

How to keep customers happy with "longer-than-Amazon" lead time?

How do you keep your customers satisfied when you're competing with Amazon and their fast shipping time?

A customer entered the wrong shipping address, and the order got lost in the mail. What to do?

Should we resend the order? If we resend the order, who should pay for the item, the customer, or us? Who should pay for shipping? If we don’t resend the ord...

Should customers be charged extra costs when they change the address after shipping?

Is it important to get customers to subscribe to a mailing list?

How to make dropshipping products look more appealing to customers?

My dropshipping store gets decent traffic and I was thinking of ways to improve conversion. I’m looking for ways to make my customers feel more connected and tr...

How to handle customers’ address errors?

Sometimes customers enter a wrong shipping address and the courier has to return the package because they can’t deliver it. Who should pay for it, us or the cus...

How to offer different shipping rates based on location (postcode/region)?

We offer local customers (within 40km) free shipping and $10 for customers in the region. How to manage it automatically?

Why don't customers buy directly from Ali Express or Amazon rather than buying from a dropshipping store?

I would just like to find out why customers don't buy items directly from Ali Express or Amazon, rather than buying from a dropshipping store?

How do I track how many customers are acquired through Facebook and Instagram ads on Shopify?

Is it possible to track how many customers are acquired through Facebook and Instagram ads on Shopify? I tried downloading the CSV of orders, but it does not se...

Turn your Shopify orders into optimized local delivery routes