How do I write a returns policy for my new Shopify store?

Asked 5 years ago

What needs to be included in a returns policy for a Shopify store?

Returns policy Policy Product returns

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I want to know how to manage product returns better on Shopify and I am therefore looking for an affordable app that can help to deal with the returns process for my Shopify store. Any suggestion

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Is this how I should be handling returns on Shopify? How can I charge clients for the shipping costs when they ask for product exchange by Shopify?

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What's the best way to go about paying the shipping cost for a return?

What's the most professional way to go about paying the shipping cost for a return? Like just send them a PayPal or what?

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Where should I state the shipping times in my Shopify store?

Should they be in the shipping and return policy, or in each product page, or in the checkout page.

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If my customer receives their package but would like to request a return, how do they go about it? How does the returns process work? Do I need to do anything from my side?

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Can I provide a discount to a customer which acts as an item refund?

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Who should pay for shipping when customers enter the wrong address?

We just had a few cases where customers entered wrong shipping addresses and parcels were lost or returned and we had to re-ship it. Who do you think has to pay for it, the customer or us?

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How do I write a returns policy for my new Shopify store?

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