How do I write a returns policy for my new Shopify store?

Asked 5 years ago

What needs to be included in a returns policy for a Shopify store?

Returns policy Policy Product returns

Write an answer...﻿

Cancel

Please follow our Community Guidelines

How Good Content Can Improve Your Shopify Store's Conversion Rates

Brody Hall

February 10, 2023

Inventory Accounting for Ecommerce Stores: A Quick Guide

Brody Hall

February 10, 2023

How to Change Logo Sizes on Shopify & Why It Matters

Adeel Qayum

November 1, 2023

Community

Dealing with product returns on my dropshipping Shopify store

How should I deal with dropshipping product returns? Where should the client send the product he wants to return (supplier/dropshipper)? Would the supplier pay for the refund and shipping?

Blog

Adeel Qayum

Expertly Manage Customer Refund Requests on Discounted Shopify Products

Discover tips and tools for offering refunds on discounted Shopify products to maintain customer satisfaction and protect your bottom line.

Blog

Brody Hall

How to Handle Return Shipping Costs When Customers Wish to Exchange Products

Shipping costs can really impact your revenue negatively. Find out the best methods to handle return shipping costs when customers decide to exchange products.

Community

How to handle dropshipping product returns?

I've been getting some product returns from customers lately and I'm wondering what is the best way for drop shippers to deal with that.

Community

Charging clients for return shipping cost in the event of exchange on Shopify

Is this how I should be handling returns on Shopify? How can I charge clients for the shipping costs when they ask for product exchange by Shopify?

Community

Is the shipping fee included in the customs value?

I have an international customer who would like to know whether the shipping fee is included in the customs value. The customer lives in Israel and any shipment over $70 will attract a customs fe

Community

What's the best way to go about paying the shipping cost for a return?

What's the most professional way to go about paying the shipping cost for a return? Like just send them a PayPal or what?

Community

Can I provide a discount to a customer which acts as an item refund?

Hi, I run an online jewelry store using Shopify. One of my customers purchased an item that does not suit them and therefore has returned it but has shown interest in purchasing a different item.

Community

Where should I state the shipping times in my Shopify store?

Should they be in the shipping and return policy, or in each product page, or in the checkout page.

Community

Who should pay for shipping when customers enter the wrong address?

We just had a few cases where customers entered wrong shipping addresses and parcels were lost or returned and we had to re-ship it. Who do you think has to pay for it, the customer or us?

Community

How to handle customers’ address errors?

Sometimes customers enter a wrong shipping address and the courier has to return the package because they can’t deliver it. Who should pay for it, us or the customer?

Community

Is customer PayPal claims worth fighting for?

I have a customer who is requesting a refund for a product for which we only accept exchanges. This is clearly stated in our Return Policy, FAQ, Terms of Service, and it's at the bottom of all th

Can't find what you're looking for?

Sign In

How do I write a returns policy for my new Shopify store?

Related Articles

How Good Content Can Improve Your Shopify Store's Conversion Rates

Inventory Accounting for Ecommerce Stores: A Quick Guide

How to Change Logo Sizes on Shopify & Why It Matters

How do I write a returns policy for my new Shopify store?

Related Articles

How Good Content Can Improve Your Shopify Store's Conversion Rates

Inventory Accounting for Ecommerce Stores: A Quick Guide

How to Change Logo Sizes on Shopify & Why It Matters

Related Posts

Dealing with product returns on my dropshipping Shopify store

Expertly Manage Customer Refund Requests on Discounted Shopify Products

How to Handle Return Shipping Costs When Customers Wish to Exchange Products

How to handle dropshipping product returns?

Charging clients for return shipping cost in the event of exchange on Shopify

Is the shipping fee included in the customs value?

What's the best way to go about paying the shipping cost for a return?

Can I provide a discount to a customer which acts as an item refund?

Where should I state the shipping times in my Shopify store?

Who should pay for shipping when customers enter the wrong address?

How to handle customers’ address errors?

Is customer PayPal claims worth fighting for?