How do I write a returns policy for my new Shopify store?

Asked 4 years ago

What needs to be included in a returns policy for a Shopify store?

Returns policy Policy Product returns

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Should they be in the shipping and return policy, or in each product page, or in the checkout page.

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If my customer receives their package but would like to request a return, how do they go about it? How does the returns process work? Do I need to do anything from my side?

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What's the best way to go about paying the shipping cost for a return?

What's the most professional way to go about paying the shipping cost for a return? Like just send them a PayPal or what?

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Is the shipping fee included in the customs value?

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Can I provide a discount to a customer which acts as an item refund?

Hi, I run an online jewelry store using Shopify. One of my customers purchased an item that does not suit them and therefore has returned it but has shown interest in purchasing a different item.

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I've been getting some product returns from customers lately and I'm wondering what is the best way for drop shippers to deal with that.

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How to handle customers’ address errors?

Sometimes customers enter a wrong shipping address and the courier has to return the package because they can’t deliver it. Who should pay for it, us or the customer?

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How do I write a returns policy for my new Shopify store?

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