How do I write a returns policy for my new Shopify store?

Asked 5 years ago

What needs to be included in a returns policy for a Shopify store?

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Charging clients for return shipping cost in the event of exchange on Shopify

Is this how I should be handling returns on Shopify? How can I charge clients for the shipping costs when they ask for product exchange by Shopify?

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Is the shipping fee included in the customs value?

I have an international customer who would like to know whether the shipping fee is included in the customs value. The customer lives in Israel and any shipment over $70 will attract a customs fe

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How to handle dropshipping product returns?

I've been getting some product returns from customers lately and I'm wondering what is the best way for drop shippers to deal with that.

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Who should pay for shipping when customers enter the wrong address?

We just had a few cases where customers entered wrong shipping addresses and parcels were lost or returned and we had to re-ship it. Who do you think has to pay for it, the customer or us?

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Is customer PayPal claims worth fighting for?

I have a customer who is requesting a refund for a product for which we only accept exchanges. This is clearly stated in our Return Policy, FAQ, Terms of Service, and it's at the bottom of all th

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What's the best way to go about paying the shipping cost for a return?

What's the most professional way to go about paying the shipping cost for a return? Like just send them a PayPal or what?

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Where should I state the shipping times in my Shopify store?

Should they be in the shipping and return policy, or in each product page, or in the checkout page.

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How to handle customers’ address errors?

Sometimes customers enter a wrong shipping address and the courier has to return the package because they can’t deliver it. Who should pay for it, us or the customer?

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How does the returns process work with Shippit?

If my customer receives their package but would like to request a return, how do they go about it? How does the returns process work? Do I need to do anything from my side?

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How do I write a returns policy for my new Shopify store?

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How do I write a returns policy for my new Shopify store?

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