How do I write a returns policy for my new Shopify store?

Asked 5 years ago

What needs to be included in a returns policy for a Shopify store?

Returns policy Policy Product returns

Write an answer...﻿

Cancel

Please follow our Community Guidelines

How to Choose a Shopify Expert

Emmanuel Egeonu

June 30, 2021

How to Craft Irresistible Customer Win-Back Emails

Ashley Stander

February 10, 2023

How to Edit Email Templates on Shopify

Ashley Stander

April 19, 2023

Community

What is the best returns management app for Shopify?

I want to know how to manage product returns better on Shopify and I am therefore looking for an affordable app that can help to deal with the returns process for my Shopify store. Any suggestion

Community

Dealing with product returns on my dropshipping Shopify store

How should I deal with dropshipping product returns? Where should the client send the product he wants to return (supplier/dropshipper)? Would the supplier pay for the refund and shipping?

Community

How do I request a return through Spocket due to product damage?

My customer received a product that they ordered, but the product is damaged. They have sent me photos of the product as proof. How do I request a return or refund for the product?

Blog

Brody Hall

How to Handle Return Shipping Costs When Customers Wish to Exchange Products

Shipping costs can really impact your revenue negatively. Find out the best methods to handle return shipping costs when customers decide to exchange products.

Blog

Adeel Qayum

Expertly Manage Customer Refund Requests on Discounted Shopify Products

Discover tips and tools for offering refunds on discounted Shopify products to maintain customer satisfaction and protect your bottom line.

Community

How to handle dropshipping product returns?

I've been getting some product returns from customers lately and I'm wondering what is the best way for drop shippers to deal with that.

Community

How to handle customers’ address errors?

Sometimes customers enter a wrong shipping address and the courier has to return the package because they can’t deliver it. Who should pay for it, us or the customer?

Community

Who should pay for shipping when customers enter the wrong address?

We just had a few cases where customers entered wrong shipping addresses and parcels were lost or returned and we had to re-ship it. Who do you think has to pay for it, the customer or us?

Community

Is customer PayPal claims worth fighting for?

I have a customer who is requesting a refund for a product for which we only accept exchanges. This is clearly stated in our Return Policy, FAQ, Terms of Service, and it's at the bottom of all th

Community

Where should I state the shipping times in my Shopify store?

Should they be in the shipping and return policy, or in each product page, or in the checkout page.

Community

How does the returns process work with Shippit?

If my customer receives their package but would like to request a return, how do they go about it? How does the returns process work? Do I need to do anything from my side?

Community

Charging clients for return shipping cost in the event of exchange on Shopify

Is this how I should be handling returns on Shopify? How can I charge clients for the shipping costs when they ask for product exchange by Shopify?

Can't find what you're looking for?

Sign In

How do I write a returns policy for my new Shopify store?

Related Articles

How to Choose a Shopify Expert

How to Craft Irresistible Customer Win-Back Emails

How to Edit Email Templates on Shopify

How do I write a returns policy for my new Shopify store?

Related Articles

How to Choose a Shopify Expert

How to Craft Irresistible Customer Win-Back Emails

How to Edit Email Templates on Shopify

Related Posts

What is the best returns management app for Shopify?

Dealing with product returns on my dropshipping Shopify store

How do I request a return through Spocket due to product damage?

How to Handle Return Shipping Costs When Customers Wish to Exchange Products

Expertly Manage Customer Refund Requests on Discounted Shopify Products

How to handle dropshipping product returns?

How to handle customers’ address errors?

Who should pay for shipping when customers enter the wrong address?

Is customer PayPal claims worth fighting for?

Where should I state the shipping times in my Shopify store?

How does the returns process work with Shippit?

Charging clients for return shipping cost in the event of exchange on Shopify