How do I write a returns policy for my new Shopify store?
Asked 4 years ago
What needs to be included in a returns policy for a Shopify store?
Write an answer...
Please follow our Community Guidelines
Brody Hall
Jay Friedmann
How should I deal with dropshipping product returns? Where should the client send the product he wants to return (supplier/dropshipper)? Would the supplier pay for the refund and shipping?
Adeel Qayum
Discover tips and tools for offering refunds on discounted Shopify products to maintain customer satisfaction and protect your bottom line.
Shipping costs can really impact your revenue negatively. Find out the best methods to handle return shipping costs when customers decide to exchange products.
We just had a few cases where customers entered wrong shipping addresses and parcels were lost or returned and we had to re-ship it. Who do you think has to pay for it, the customer or us?
Sometimes customers enter a wrong shipping address and the courier has to return the package because they can’t deliver it. Who should pay for it, us or the customer?
I have a customer who is requesting a refund for a product for which we only accept exchanges. This is clearly stated in our Return Policy, FAQ, Terms of Service, and it's at the bottom of all th
I've been getting some product returns from customers lately and I'm wondering what is the best way for drop shippers to deal with that.
Is this how I should be handling returns on Shopify? How can I charge clients for the shipping costs when they ask for product exchange by Shopify?
What's the most professional way to go about paying the shipping cost for a return? Like just send them a PayPal or what?
Should they be in the shipping and return policy, or in each product page, or in the checkout page.
I have an international customer who would like to know whether the shipping fee is included in the customs value. The customer lives in Israel and any shipment over $70 will attract a customs fe
If my customer receives their package but would like to request a return, how do they go about it? How does the returns process work? Do I need to do anything from my side?
Can't find what you're looking for?
