How do I write a returns policy for my new Shopify store?

Asked 6 years ago

What needs to be included in a returns policy for a Shopify store?

Returns policy Policy Product returns

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How should I deal with dropshipping product returns? Where should the client send the product he wants to return (supplier/dropshipper)? Would the supplier pay for the refund and shipping?

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Who should pay for shipping when customers enter the wrong address?

We just had a few cases where customers entered wrong shipping addresses and parcels were lost or returned and we had to re-ship it. Who do you think has to pay for it, the customer or us?

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If my customer receives their package but would like to request a return, how do they go about it? How does the returns process work? Do I need to do anything from my side?

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I've been getting some product returns from customers lately and I'm wondering what is the best way for drop shippers to deal with that.

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Charging clients for return shipping cost in the event of exchange on Shopify

Is this how I should be handling returns on Shopify? How can I charge clients for the shipping costs when they ask for product exchange by Shopify?

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Can I provide a discount to a customer which acts as an item refund?

Hi, I run an online jewelry store using Shopify. One of my customers purchased an item that does not suit them and therefore has returned it but has shown interest in purchasing a different item.

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How do I write a returns policy for my new Shopify store?

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