How do I write a returns policy for my new Shopify store?
Asked 4 years ago
What needs to be included in a returns policy for a Shopify store?
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Brody Hall
Ashley Stander
I want to know how to manage product returns better on Shopify and I am therefore looking for an affordable app that can help to deal with the returns process for my Shopify store. Any suggestion
My customer received a product that they ordered, but the product is damaged. They have sent me photos of the product as proof. How do I request a return or refund for the product?
Shipping costs can really impact your revenue negatively. Find out the best methods to handle return shipping costs when customers decide to exchange products.
Adeel Qayum
Discover tips and tools for offering refunds on discounted Shopify products to maintain customer satisfaction and protect your bottom line.
We just had a few cases where customers entered wrong shipping addresses and parcels were lost or returned and we had to re-ship it. Who do you think has to pay for it, the customer or us?
Is this how I should be handling returns on Shopify? How can I charge clients for the shipping costs when they ask for product exchange by Shopify?
I've been getting some product returns from customers lately and I'm wondering what is the best way for drop shippers to deal with that.
I have an international customer who would like to know whether the shipping fee is included in the customs value. The customer lives in Israel and any shipment over $70 will attract a customs fe
If my customer receives their package but would like to request a return, how do they go about it? How does the returns process work? Do I need to do anything from my side?
Hi, I run an online jewelry store using Shopify. One of my customers purchased an item that does not suit them and therefore has returned it but has shown interest in purchasing a different item.
I have a customer who is requesting a refund for a product for which we only accept exchanges. This is clearly stated in our Return Policy, FAQ, Terms of Service, and it's at the bottom of all th
Sometimes customers enter a wrong shipping address and the courier has to return the package because they can’t deliver it. Who should pay for it, us or the customer?
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