PolicyPosts and articles about PolicyCommunityWho should pay for shipping when customers enter the wrong address?We just had a few cases where customers entered wrong shipping addresses and parcels were lost or returned and we had to re-ship it. Who do you think has to pay...CommunityHow to handle customers’ address errors?Sometimes customers enter a wrong shipping address and the courier has to return the package because they can’t deliver it. Who should pay for it, us or the cus...CommunityIs the shipping fee included in the customs value?I have an international customer who would like to know whether the shipping fee is included in the customs value. The customer lives in Israel and any shipment...CommunityHow do I write a returns policy for my new Shopify store?What needs to be included in a returns policy for a Shopify store?
