Is the shipping fee included in the customs value?

Should the custom form show the order's retail price or the price that was actually paid?

When we have a sale or give customers a discount, the retail price and the price that was actually paid are different. Not sure which price we should write down in the customs form when shipping

How to handle customers’ address errors?

Sometimes customers enter a wrong shipping address and the courier has to return the package because they can’t deliver it. Who should pay for it, us or the customer?

Is shipping to an overseas US military base more expensive than shipping within the country?

Who should pay for shipping when customers enter the wrong address?

We just had a few cases where customers entered wrong shipping addresses and parcels were lost or returned and we had to re-ship it. Who do you think has to pay for it, the customer or us?

How to set free shipping for just one category of products on Shopify?

We want to offer free shipping on some of our products, but not on all of them. We divided the products into categories, and now I'm looking for a way to add free shipping to just one category on

What are the cheapest international shipping rates?

We ship products worldwide from Europe, mostly using UPS, but the prices are very high. We’re looking for cheaper international shipping options and would appreciate any input. Is there even a "c

What printer do you use to print your shipping labels?

I'm having trouble with my printer, sometimes it works and sometimes the paper gets stuck...

How to block customers from selecting ‘1st class letters’ as a USPS shipping option at checkout?

We’re losing money on shipping because some of the customers select ‘1st class letters’ even though the only shipping option we have set up is ‘1st class package’ with USPS. We can’t find a way t

Should I charge my customers for shipping?

Should customers be charged extra costs when they change the address after shipping?