What happens if my customer doesn't pay the installments?
Asked 2 years ago
The buy-now-pay-later option has great potential, but I am concerned. What happens if the customers don't pay as they should? What can I do to ensure that they do?
Katie Heenan
Monday, July 12, 2021
If your customers are struggling to pay, you can point them in the direction of the 'Installments Help Centre' (https://shoppay.affirm.com/help/s/). There they can directly contact the customer support team. To ensure that they are able to pay, make sure that they know how the buy-now-pay-later option works by including the info on your store.
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