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I got scammed on Shopify. Help!

Asked 8 months ago

Hi guys, I just got scammed on a Shopify purchase. Bought some jewelry online and its been a month now with no delivery. I'm beginning to think it's a scam. What can I do?

John Potts

Thursday, July 27, 2023

So sorry for the unfortunate situation you're facing! To address this matter, here are two steps you can take:

  1. Contact Shopify Support: Get in touch with Shopify's customer support right away, sharing all pertinent information about your purchase. Their team will thoroughly investigate the matter, and they may be able to issue a refund or take necessary actions against the fraudulent entity.
  2. File a Dispute With Your Payment Provider: Contact your payment provider and give them a detailed account of the situation. They may be able to initiate a chargeback to retrieve your funds from the fraudulent seller.

Taking these measures increases the likelihood of resolving the issue and recovering your losses.

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