I got scammed on Shopify. Help!

Asked a year ago

Hi guys, I just got scammed on a Shopify purchase. Bought some jewelry online and its been a month now with no delivery. I'm beginning to think it's a scam. What can I do?

Scam Shopify support Customer support Support ticket

John Potts

Thursday, July 27, 2023

So sorry for the unfortunate situation you're facing! To address this matter, here are two steps you can take:
Contact Shopify Support: Get in touch with Shopify's customer support right away, sharing all pertinent information about your purchase. Their team will thoroughly investigate the matter, and they may be able to issue a refund or take necessary actions against the fraudulent entity.
File a Dispute With Your Payment Provider: Contact your payment provider and give them a detailed account of the situation. They may be able to initiate a chargeback to retrieve your funds from the fraudulent seller.
Taking these measures increases the likelihood of resolving the issue and recovering your losses.