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How to contact Shopify support chat?

Asked 10 months ago

I'm having some trouble getting in touch with Shopify support. Does anyone know how to use their live chat service?

Arthur Price

Wednesday, June 28, 2023

Hi there.

I’m sorry to hear that you’re having trouble contacting Shopify support.

Shopify support chat is one of the best ways to get in touch with Shopify’s awesome and helpful customer service agents. They are available 24/7 and can assist you with any issues or questions you have about your store, your products, your orders, or anything else related to Shopify.

To use Shopify support chat, you need to follow these simple steps:

  • Go to Shopify’s Help Center and log in to your store.
  • Select a support topic from the ones provided. For example, if you have a question about your billing, select Account and then Plans and Billing.
  • Scroll down to the Get support section on the following page and look for the Chat with us option. If you don’t see it, try refreshing the page or selecting a different topic.
  • Click on the Chat with us option and fill out the form with your question and some details about your issue.
  • Wait for a few seconds until you are connected to a small in-page window where you can start chatting with a Shopify advisor in real time. They will try to resolve your problem as quickly as possible or direct you to a relevant article if your question is more general.

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