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Best Shopify helpdesk app?

Asked 4 years ago

I'm looking for the best third-party customer support/help desk service that integrates with Shopify? Does Zendesk integrate well with Shopify?

Mae Bean

Monday, June 08, 2020

The best-in-class help desk solutions for high volume Shopify merchants would be Zendesk or Gorgias. Zendesk is the well established industry leader. It offers any support channel you can possibly need - help center, chat, email, social and even phone. Gorgias is more innovative and offers better Shopify and social media integration but doesn't offer an integrated help center. Intercome is another industry leader but it is mainly for software companies and won't be a good choice for a Shopify merchant.

Abeeha Qasmi

Friday, August 27, 2021

DelightChat is an overall excellent help desk for Shopify. Its conversation-first approach prioritizes customer support and allows you to resolve queries in real-time – all from one single screen.

Another great Shopify support desk app is Richpanel Customer Support CRM. Whether it's Facebook, Whatsapp or any other popular support channel, it offers them all on a single dashboard. Its self-service feature minimizes up to 30% of repetitive support requests.

Both of these Shopify helpdesk integrations provide exceptional customer support for your Shopify customers. Since they are free, you can quickly test them out and see which one works best for your store.

Daisy Wiley

Saturday, October 23, 2021

There are many helpdesk apps to choose from. Zendesk can be a great choice. It is the most popular one used by several big companies because it is dependable and has some good customer friendly options to fill your requirements. Besides Zendesk, some other good alternatives can be UVdesk eCommerce Helpdesk, Richpanel Customer Support CRM, Heyday, and DelightChat.

Cora Frank

Sunday, October 24, 2021

ZenDesk does integrate well, but it's far better for enterprises than it is for small businesses. If you have less than 3 or 5 agents, look into FreshDesk or Helpscout - they're just as functional, but don't have as many analytics and management tools you don't really need. There's also far more variety in the pricing & plans.

Erika Warren

Friday, March 17, 2023

When it comes to Shopify helpdesk apps, Gorgias stands out as one of the best options available. Its intuitive interface, powerful automation tools, and robust reporting features make it a great choice for businesses of all sizes. With its advanced automation capabilities, Gorgias can streamline your customer support operations so you can deliver a better customer experience.

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