WATI's WhatsApp Chat & Abandoned Cart: Boost Revenue Through WhatsApp

Joel Taylor
By Joel Taylor
Davor Štefanović - Editor for KeepShoppers
Edited by Davor Štefanović

Updated February 14, 2024

Our team tests eCommerce apps and publishes reviews that are unbiased and not influenced by payments we receive from some of the app developers.

Banner image of WATI's WhatsApp chat function to improve conversions and abandoned cart rates

Abandoned carts occur when customers add items to their online shopping carts but leave before completing the purchase. This can significantly impact your online store and result in lost revenue, less accurate inventory levels, and lower customer satisfaction. Statistics on cart abandonment rates show it's a widespread problem for e-commerce businesses. According to the Baymard Institute, the average cart abandonment rate is 69.99%.

To mitigate this challenge, tools like WATI's WhatsApp Chat & Abandoned Cart app are available to you drive sales and conversions through WhatsApp marketing. In this post, we'll explore the key features and benefits of this app, as well as its pricing and potential impact on your e-commerce business.

WATI: Whatsapp Chat

3.7/5(25 reviews)




Best For

Wati: WhatsApp Chat is best used as a customer support and engagement tool for businesses who are looking to communicate with their customers quickly and effectively to help with abandoned cart recovery. It allows businesses to set up predefined messages, automated greetings and responses, and has message templates for various use cases, such as order updates, shipping notifications, and appointment reminders. Many of these marketing workflows are automated which saves time and money and, most importantly, leads to increased conversions by sending reminders to customers about incomplete purchases.

Pros


  • Scalability and flexibility
  • Multi-channel support
  • Easy metric reporting
  • Automated workflows
  • Affordable pricing plans

Cons


  • Requires a WhatsApp business API account
  • No free plan
  • Limited customization

» For more help with conversion rate optimization, check out this list of best CRO apps

Overview of Features



The app offers a wide range of features to help e-commerce businesses reduce cart abandonment rates and increase sales. The four most useful features are:

1. Automatic Cart Abandonment Notifications

WATI's app will automatically contact customers with abandoned carts to let them know their purchases are outstanding and even provide a useful link directly to the checkout window. You can even persuade customers to return with custom discount codes.

Use simple flow diagrams to automate a chatbot based on keywords in multiple languages to answer common questions your customers may ask. You can also send automated order-related messages to your customers to keep them in the loop and satisfied without any coding experience required.

3. Official WhatsApp API Partner

Since WATI is an official API partner, you can expect the following features as a bonus:

  • WhatsApp green tick of authenticity for your business
  • Super affordable WhatsApp message pricing
  • Dedicated WhatsApp API-approved number with your business details

4. Shared Multi-Agent Inbox and Analytics Reports

Reply to your customers from a shared inbox, giving them the opportunity to reply to the same number they first contacted. Additionally, see reports of all incoming messages, agent response times, agent performance, conversation status, and more to judge the performance of different services accordingly.

» Discover the best Shopify apps to increase sales and improve your bottom line now

Plans & Pricing

WATI Pricing


WATI provides three different price options for its WhatsApp Chat tool, two aimed at mid-sized businesses and one towards larger companies. The first two, Standard and Pro, provide monthly and annual payment options. When opting for the annual payment plan, you save 20% off the full price. The Enterprise Plan has flexible pricing based on your specific requirements.

Core functionalities, such as a shared inbox for teams, contact and broadcast management, template submission, and more, are included in all pricing tiers. However, each strategy has its own distinctive elements.

  1. Standard Plan ($49/month or $40/month if paid annually)
    • For mid-sized businesses
    • Basic chatbot builder; ten chatbots
    • Two global webhooks
  2. Pro Plan ($98/month or $80/month if paid annually) This plan offers all of the Standard Plan's features, plus:
    • For mid-sized businesses
    • Advanced chatbot builder; 25 interconnected chatbots
    • Collect data & trigger automation
    • Route chats & update attributes
    • Ten global webhooks
  3. Enterprise Plan (custom price) This plan offers all of the features of the previous plans, plus:
    • For large-sized businesses
    • Higher API limits
    • Higher Chatbots and keywords
    • Dedicated Account Manager
    • Priority support
    • IP whitelisting
    • Unlimited global webhooks

WATI: Whatsapp Chat

3.7/5(25 reviews)




Integrations

WATI: Whatsapp Chat offers a large amount of integrations with popular APIs, CRMs and e-commerce platforms. This includes but is not limited to:

  • Salesforce, HubSpot, and Zoho CRM
  • Shopify, WooCommerce, and Magento
  • Zendesk, Freshdesk, and Help Scout
  • Facebook Messenger

» Build long-term relationships with your clients by increasing your customer lifetime value

Usability

The app provides a user-friendly interface that allows you to navigate and access its features intuitively. It has an easy-to-read dashboard that provides an overview of important metrics and key performance indicators, such as message volumes, response times, and customer engagement. We found the learning curve to be a little steep at first but very easy to use once you've wrapped your head around it.

Support

WATI has a great support team with a range of options to help users with any questions or queries they may have. This includes a comprehensive database on their website that covers various aspects of the app's functionality, features, setup instructions, and troubleshooting guides. Users can also get in touch via e-mail, live chat support or browse through the community forums where they can interact with others, share experiences, ask questions, and provide insights on FAQs.

Take It Down a Notch: Successfully Reducing Cart Abandonment

Reducing cart abandonment rates on your e-commerce store can be a highly effective way of boosting your revenue and keeping your customers happy. However, the fact that WATI's service automates this process for you on top of a WhatsApp chatbot, a WhatsApp-partnered green tick verification, and affordable message services, analytics reports, and more makes it a necessity for your Shopify store.

» Interested in effectively boosting your online presence through WhatsApp? Discover QuickReply.ai

WATI: Whatsapp Chat

3.7/5(25 reviews)



WATI's WhatsApp Chat & Abandoned Cart: Boost Revenue Through WhatsApp

Recommended Reviews

Privy App Review - Pricing, Features, and More

Privy has been designed to help e-commerce businesses effortlessly scale up their marketing channels. The company has helped over 500,000 online businesses from more than 180 countries, creating over $3.9B in sales. With its powerful suite of tools, Privy allows businesses to easily create and display pop-ups, banners, and other customizable forms that encourage visitors to sign up for email newsletters, create accounts, and more. By gathering email addresses and other important data from visitors, businesses can build more effective email marketing campaigns and better understand their customers' needs and preferences. That's definitely not a bad figure to have on their resume. But, is Privy worth all the hype? ProsIntegrated cart upsell featuresIntegrate a wide range of e-commerce store platformsFeatures a drag and drop content editorConsEmbeddable forms can be a little inflexibleThe basic features of the more affordable plans can be rather limiting What is Privy? Privy is a marketing platform that offers tools and features to help businesses grow their email lists, reduce cart abandonment, and increase sales through targeted and personalized campaigns. The app provides a range of customizable pop-ups, banners, and email campaigns to help businesses capture and engage their website visitors, as well as comprehensive analytics to measure the success of their efforts. Best For Privy is well suited to e-commerce stores and online businesses of all sizes. The team's free plan will suit small online stores or startups while their premium plans scale well to fit the needs of larger sites. Privy's focus on email marketing and list growth makes it an ideal solution for businesses looking to increase their email subscribers and generate more revenue through email marketing campaigns. How the Pricing Works Here's a nice surprise: Privy offers an unlimited time period free plan. The only catch, the free plan only allows 3,000 automated emails to be sent out per month. Which, for small e-commerce stores or any online stores that are just starting out, is a great deal. The only other downside the free plan presents is some of the more advanced functions like audience targeting can start to feel a little limiting. So what about higher traffic businesses that wish to upgrade to Privy's paid services? Well, Privy's Plus Plan, Commerce Plan, and Growth Plan are all relatively reasonably priced. Here's how much they'll cost and what features you'll be able to access depending on your plan of choice: Privy's Plus Plan will set you back $24 per month. Or the annual plan costs around $238 or just below $20 per month.The Commerce Plan costs $79 per month. Or the annual plan is around $788 or just over $65 per month.The Growth Plan costs $299 per month or more depending on the number of sign-ups and user traffic. All Integrations Privy is not just a Shopify app. Nope, It works with just about every major e-commerce platform. So no matter what e-commerce CMS you are using, Privy is just a few nuisance-free clicks away. Here are the e-commerce CMSs Privy integrates with: ShopifyShopify PlusBigCommerceWixSquarespaceMagentoWeeblyWooCommerceVolusion App Features Privy facilitates this by integrating with many major e-commerce CMS platforms. The app's features can then be used by e-commerce merchants to target on-site and off-site customers through a select number of features. It allows the display of on-site banners and pop-ups as well as integrated cart abandonment strategies. Its off-site features include building email mailing lists, scale automated emails, and rollout event-triggered campaigns. Usability It has a wide range of great features to offer its customers, and even though some more tech-minded users will appreciate this, new customers may find it a bit of a steep learning curve. Privy offers a variety of customizable templates, making it quick and easy to create and launch campaigns. The app's real-time analytics also provide valuable insights into the performance of campaigns, allowing users to easily track progress and make data-driven decisions. To help their customers out, the Privy team has added masterclass courses on their website to help out. Support The channels in which Privy users can get in touch with the support team are limited. There is no Slack or customer forum set up to get answers immediately. So, sadly, customers must get in touch the old-fashioned way through the company's contact us page, email, or FAQ support page. The Bottom Line Privy is a great engagement tool for e-commerce sites, large or small. Its interface is simple enough to navigate, there’s a wide array of conversion and sale boosting features, and Privy can be trialed through a comprehensive free plan. With that said, some less tech-minded users may experience a steep learning curve when endeavoring to make full use of Privy’s features and the company’s customer support has been known to be a little lacking.

Hextom: Ultimate Sales Boost Review 2026 – Pricing, Features & More

As an e-commerce merchant, you know sales are the lifeblood of your business. Unfortunately, common challenges like customer procrastination and cart abandonment can make driving conversions difficult. According to Baymard Institute, as of Q3 2022, the average online shopping cart abandonment rate is 69.99%, underscoring the importance of choosing the best Shopify apps to help increase sales. Enter Hextom Ultimate Sales Boost (USB), a Shopify app designed to address many of the issues e-commerce merchants commonly face. By creating a sense of urgency, scarcity, and trust, Hextom USB helps increase conversions and drive sales. In this review, we'll take a closer look at the app's pricing, features, and benefits to help you determine if it's the right tool for your business. Pros30+ customizable sales widgetsGeo-targeting featureSite-wide integrationAffordable pricingConsLimited to Shopify stores onlyMight take a few weeks to start seeing results Best For Hextom USB is a useful app for improving sales at all stages of the shopping journey, from the home page to the checkout page. In our opinion, the businesses that can benefit from this app the most are those that struggle with high cart abandonment rates, such as automotive and fashion online stores. With its range of features that create a sense of urgency and trust, the app is particularly helpful for convincing potential customers to take action, resulting in increased conversions. » Discover ways to reduce your cart abandonment rate Overview of Features Hextom USB offers over 30 sales widgets to boost conversions and sales, which can be grouped into three main categories: 1. Features for Urgency and Scarcity Hextom USB offers several widgets that create a sense of urgency and scarcity, including: Countdown timersLow stock indicatorsRecent sales notifications Creating a fear of missing out (FOMO) among shoppers, these features help drive them to complete their purchase before the opportunity passes. By leveraging urgency and scarcity, merchants can increase their conversion rates and revenue. 2. Features for Social Proof and Building Trust Hextom USB also has various tools for building social proof and trust. For instance, the app lets you display: Product reviewsTrust badgesUser testimonials By showcasing these elements, you can demonstrate your products are high quality and build credibility with potential customers, increasing the chances of them making a purchase. » For more options, check out other social proof apps too 3. Features for Promotions Hextom USB provides merchants with several promotional tools to add throughout the checkout flow, including: Welcome discountsFree shipping barsExit-intent pop-ups By offering promotions and setting up discounts, you can entice potential customers to make a purchase, increasing the likelihood that they'll complete the checkout process. » Explore other apps to optimize conversion rates Plans & Pricing Hextom USB offers various pricing plans to fit the needs of different e-commerce businesses, each with its own set of features and benefits. Here's a breakdown: Starter plan: Available for free, this plan comes with essential features like inventory countdown, promo messages, and product targeting on manual selection.Basic plan: At $9.99 a month, the Basic plan offers all Starter plan features with add-ons like image labels and geo-targeting.Professional plan: For a monthly payment of $29.99, this plan offers everything covered by the Basic plan with some additional features like smart labels and customer targeting on spending.Advanced plan: Coming at a price of $79.99 a month, the Advanced plan offers all Professional plan features with add-ons like payment badges on the checkout page. » Determine how much you should spend on Shopify apps Integrations You can integrate Hextom USB with Shopify and Shopify Plus seamlessly, making it easy to start using the app for your e-commerce businesses. However, integrations with other apps are limited, but some of the apps Hextom USB does integrate with include: GemPagesPageFlyTranslate My Store Usability Hextom USB's user interface is user-friendly and intuitive, making it easy for users to navigate and create customized widgets. With the drag-and-drop editor functionality, you can create effective widgets to increase conversions and drive sales even with minimal technical knowledge. The app also offers a high level of flexibility by allowing you to design and implement widgets that match your branding and website design, making this app the ideal choice for stores in all verticals. Support Hextom USB provides a range of support options to help merchants get the most out of the app. The app's extensive support features include: Email support: Merchants can email the Hextom support team with any questions or issues they may encounter while using the app. Video tutorials: A variety of video tutorials on Hextom's website can help merchants understand how to use the app's different features.Setup & configuration articles: Besides video tutorials, Hextom USB also provides a range of setup and configuration articles to help merchants get started with the app. FAQs: The app's website also includes a comprehensive FAQ section that addresses common questions and issues users may face. Boost Your Bottom Line With Hextom USB Despite taking some time to deliver results, Hextom USB is a powerful app with numerous features to enhance your e-commerce store. What stands out the most is the app's ease of use and flexibility, allowing users to create useful widgets without much technical knowledge. And with its free plan and reasonable pricing, it's worth it to try out the app for yourself and create a sense of urgency and FOMO to persuade your customers to purchase your products right away.

All-In-One Image Master Review (2026): The Ultimate Shopify Photo Editor

We all know how tedious it can be to prepare good-quality product images for your Shopify store. Using a variety of applications for different functions is not ideal and can be downright frustrating. If these frustrations resonate with you, then you may want to check out the latest app from Egnition. Using Egnition's All-In-One Image Master eliminates the need to switch between different apps to edit your images in any way, shape, or form. The app's features include the ability to automatically generate alt text, set uniform styles for all your products, and optimize and compress images for Shopify stores to reduce loading times. ProsFlexible style settings for all imagesRetain image quality with small image sizesBulk processing of imagesAutomatically generate alt textReview, customize, and send automatically generated emailsConsPackages can be costly depending on your budget Who Is All-In-One Image Master Best for? It's simple: if you're selling a range of products in Shopify that need to be showcased using good-quality images, this app is perfect for you. It doesn't matter what your products are, from shoes to cars, to clothes and jewelry—you'll start editing images like a pro! Simply put, the app is best suited for e-commerce startups in need of an easy-to-use photo editor with a simple learning curve offering unified pre-set rules/templates and automatic ALT text generation for increased SEO traffic. » Pro Tip: Combine your photo editor with a good store design app for increased web traffic Overview of Features The All-In-One Image Master app will help you edit your Shopify product images more efficiently with its variety of features, including automation—thereby saving you time and effort. Image Compression & Optimization Images that are too big can take time to load and disrupt your users' experience of your store. This feature will help you to compress and, at the same time, optimize image sizes so that your catalogs and collections look professional without download delays. Automatic Alt Text Generation This feature will help Google to understand what your image and your website are about. Why is this important? Because it increases the chances of users finding your store during a search, thereby boosting your SEO. Batch Editing Capabilities Imagine how much time you'd save if you could edit all your images in one go and in a consistent manner. This is what batch editing can do for you! This is particularly handy if you have a lot of images to process and you want them to have a similar look and feel. Pricing All-In-One Image Master has a fixed pricing structure that's easy to understand and cost-effective to use. Each package provides a number of credits and images that can be edited. The credits don't expire, and all of the features are included in all the packages—even the free package if you just want to start with a trial. Usability Just as it says in its name: this is an all-in-one app. You can do all the editing you want within one app, taking all the frustration and laborious effort out of editing, A logical layout and flow coupled with simple and straightforward functions make this app easy to use and can even be fun for some. You don't need to be a professional designer to churn out beautiful images, and you definitely don't need to be an IT guru to understand how the app works! Support Support is always an important aspect of technology for those moments when you just need a gentle nudge in the right direction. Customer support is available 24/7/365! All you need to do is reach out by using the dedicated support icon in the app or email your questions to [email protected] for fast and friendly assistance. The customer support team works tirelessly to deliver more value to your business with a roadmap that's largely based on the questions asked by customers. It's fast, on point, and effective. Is All-In-One Image Master Worth Investing in? It's a full-bodied, undeniable yes! The All-In-One Image Master is convenient, cost-effective, easy to use, and allows your creativity to reach new levels of perfection. Photos can be edited in a variety of different ways to help bring about a consistent theme to your brand and store without breaking the bank.