WATI's WhatsApp Chat & Abandoned Cart: Boost Revenue Through WhatsApp

Joel Taylor
By Joel Taylor
Davor Štefanović - Editor for KeepShoppers
Edited by Davor Štefanović

Updated February 14, 2024

Our team tests eCommerce apps and publishes reviews that are unbiased and not influenced by payments we receive from some of the app developers.

Banner image of WATI's WhatsApp chat function to improve conversions and abandoned cart rates

Abandoned carts occur when customers add items to their online shopping carts but leave before completing the purchase. This can significantly impact your online store and result in lost revenue, less accurate inventory levels, and lower customer satisfaction. Statistics on cart abandonment rates show it's a widespread problem for e-commerce businesses. According to the Baymard Institute, the average cart abandonment rate is 69.99%.

To mitigate this challenge, tools like WATI's WhatsApp Chat & Abandoned Cart app are available to you drive sales and conversions through WhatsApp marketing. In this post, we'll explore the key features and benefits of this app, as well as its pricing and potential impact on your e-commerce business.

WATI: Whatsapp Chat

3.7/5(25 reviews)




Best For

Wati: WhatsApp Chat is best used as a customer support and engagement tool for businesses who are looking to communicate with their customers quickly and effectively to help with abandoned cart recovery. It allows businesses to set up predefined messages, automated greetings and responses, and has message templates for various use cases, such as order updates, shipping notifications, and appointment reminders. Many of these marketing workflows are automated which saves time and money and, most importantly, leads to increased conversions by sending reminders to customers about incomplete purchases.

Pros


  • Scalability and flexibility
  • Multi-channel support
  • Easy metric reporting
  • Automated workflows
  • Affordable pricing plans

Cons


  • Requires a WhatsApp business API account
  • No free plan
  • Limited customization

» For more help with conversion rate optimization, check out this list of best CRO apps

Overview of Features



The app offers a wide range of features to help e-commerce businesses reduce cart abandonment rates and increase sales. The four most useful features are:

1. Automatic Cart Abandonment Notifications

WATI's app will automatically contact customers with abandoned carts to let them know their purchases are outstanding and even provide a useful link directly to the checkout window. You can even persuade customers to return with custom discount codes.

Use simple flow diagrams to automate a chatbot based on keywords in multiple languages to answer common questions your customers may ask. You can also send automated order-related messages to your customers to keep them in the loop and satisfied without any coding experience required.

3. Official WhatsApp API Partner

Since WATI is an official API partner, you can expect the following features as a bonus:

  • WhatsApp green tick of authenticity for your business
  • Super affordable WhatsApp message pricing
  • Dedicated WhatsApp API-approved number with your business details

4. Shared Multi-Agent Inbox and Analytics Reports

Reply to your customers from a shared inbox, giving them the opportunity to reply to the same number they first contacted. Additionally, see reports of all incoming messages, agent response times, agent performance, conversation status, and more to judge the performance of different services accordingly.

» Discover the best Shopify apps to increase sales and improve your bottom line now

Plans & Pricing

WATI Pricing


WATI provides three different price options for its WhatsApp Chat tool, two aimed at mid-sized businesses and one towards larger companies. The first two, Standard and Pro, provide monthly and annual payment options. When opting for the annual payment plan, you save 20% off the full price. The Enterprise Plan has flexible pricing based on your specific requirements.

Core functionalities, such as a shared inbox for teams, contact and broadcast management, template submission, and more, are included in all pricing tiers. However, each strategy has its own distinctive elements.

  1. Standard Plan ($49/month or $40/month if paid annually)
    • For mid-sized businesses
    • Basic chatbot builder; ten chatbots
    • Two global webhooks
  2. Pro Plan ($98/month or $80/month if paid annually) This plan offers all of the Standard Plan's features, plus:
    • For mid-sized businesses
    • Advanced chatbot builder; 25 interconnected chatbots
    • Collect data & trigger automation
    • Route chats & update attributes
    • Ten global webhooks
  3. Enterprise Plan (custom price) This plan offers all of the features of the previous plans, plus:
    • For large-sized businesses
    • Higher API limits
    • Higher Chatbots and keywords
    • Dedicated Account Manager
    • Priority support
    • IP whitelisting
    • Unlimited global webhooks

WATI: Whatsapp Chat

3.7/5(25 reviews)




Integrations

WATI: Whatsapp Chat offers a large amount of integrations with popular APIs, CRMs and e-commerce platforms. This includes but is not limited to:

  • Salesforce, HubSpot, and Zoho CRM
  • Shopify, WooCommerce, and Magento
  • Zendesk, Freshdesk, and Help Scout
  • Facebook Messenger

» Build long-term relationships with your clients by increasing your customer lifetime value

Usability

The app provides a user-friendly interface that allows you to navigate and access its features intuitively. It has an easy-to-read dashboard that provides an overview of important metrics and key performance indicators, such as message volumes, response times, and customer engagement. We found the learning curve to be a little steep at first but very easy to use once you've wrapped your head around it.

Support

WATI has a great support team with a range of options to help users with any questions or queries they may have. This includes a comprehensive database on their website that covers various aspects of the app's functionality, features, setup instructions, and troubleshooting guides. Users can also get in touch via e-mail, live chat support or browse through the community forums where they can interact with others, share experiences, ask questions, and provide insights on FAQs.

Take It Down a Notch: Successfully Reducing Cart Abandonment

Reducing cart abandonment rates on your e-commerce store can be a highly effective way of boosting your revenue and keeping your customers happy. However, the fact that WATI's service automates this process for you on top of a WhatsApp chatbot, a WhatsApp-partnered green tick verification, and affordable message services, analytics reports, and more makes it a necessity for your Shopify store.

» Interested in effectively boosting your online presence through WhatsApp? Discover QuickReply.ai

WATI: Whatsapp Chat

3.7/5(25 reviews)



WATI's WhatsApp Chat & Abandoned Cart: Boost Revenue Through WhatsApp

Recommended Reviews

EPROLO Review (2026)—Best Free Dropshipping App For Shopify?

EPROLO is a forever-free dropshipping and branding platform for Shopify and other e-commerce platforms. The brand has been in the business since 2015 and has since garnered over 300,000 users and fulfilled more than 30 million orders. EPROLO also offers its users over 300,000 products. You only need to devote time to selling as they are responsible for every aspect of order fulfillment, from quality control to product sourcing, packaging, warehousing, and shipping. ProsBranding project (custom packaging, labels, hangtags, scotch tape)Provides worldwide shippingTotally freeSimple and easy to useOffers a wide range of productsFast shipping options availableProvides good customer supportCons 24/7 customers service is not availableDoesn't offer 1-day shipping What Is EPROLO? EPROLO is a dropshipping app that enables online store owners to source and import products directly from manufacturers in China. With EPROLO, users have access to a wide range of products at competitive prices, and they can customize and brand their products before importing them into their online store. The app streamlines the entire process of managing a dropshipping business, from product sourcing to order fulfillment, and provides a range of tools to help users manage their inventory, track their orders, and optimize their store for better conversions. What Is It Best for? This app is best for dropshippers who are on a limited budget but still want the services of a dropshipping service. EPROLO will also work best for people who want to ship globally and not just in the United States. It provides a one-stop solution for online businesses to source, stock, and ship products directly to customers without the hassle of managing inventory or shipping logistics. EPROLO Pricing Plans The free plan includes access to all of EPROLO's features, including unlimited orders, products, and storage. However, there is a limit of 150 products for each order and 300 product imports per month. Additionally, the Free plan has a longer processing time of up to 12 days and does not include premium customer support. Free plan: Comes with a limit of 150 products for each order and 300 product imports per month.Junior membership: Faster delivery and no product limits.Senior membership: Access all the premium features EPROLO offers. Integrations EPROLO integrates with the following platforms: AliExpress WooCommerce Shopify eBay EPROLO has also developed a free-to-use website for print-on-demand store owners called Inkedjoy. Inkedjoy can be integrated with Shopify, ETSY, and Woocommerce, and it's one of the important features of EPROLO. Features 1. Product Sourcing EPROLO features 10 dropship product categories and 107 subcategories. They have a product sourcing team that is constantly searching for new and trending products to satisfy current online demands. 2. Inventory Management With this service, you don't need to store products; EPROLO's inventory management feature helps reduce the cost of inventory. The brand has more than 26+ warehouses around the world. 3. Branding Project EPROLO's dropshipping services include providing custom packaging for dropshippers after they've placed a certain number of orders. Branding Project by EPROLO helps store owners build their own brands by providing custom packaging, labels, hangtags as well as scotch tape. 4. Global Shipping This app offers numerous delivery methods with varying shipping costs and times. In nations like Australia, the United States, EU countries, Japan, and others, EPROLO offers its express shipping channel. And due to this, they're able to reduce shipping times to 5 to 8 days. Usability The app is, in short, very easy to use. Individuals need only install the app to their e-commerce platform and then start importing products. EPROLO is designed to be easy to use for dropshipping businesses. The app is user-friendly and intuitive, allowing users to easily find products, import them to their store, and manage their orders. The platform also provides tools for product customization, including the ability to add custom logos and packaging. Additionally, EPROLO offers features such as bulk order fulfillment and real-time order tracking to streamline the fulfillment process. Support EPROLO offers 24/7 customer support. This is through the help center, live chat, frequently asked questions, and email. Their support team is available 24/7 to assist with any questions or issues that users may have. They also offer a comprehensive help center with articles and guides to help users get started and troubleshoot common issues. EPROLO's customer support is known for being responsive, helpful, and efficient in resolving user queries. Dropshipping and Branding on Another Level EPROLO is great for dropshippers who are looking for a free dropshipping service that allows them to focus on their core business practices yet offers similar functions to paid services. Its user-friendly interface, competitive pricing, and fast shipping times make it a popular choice among e-commerce store owners.

SEOKart Review (2026): Increase Organic Traffic To Grow Your Shopify Store

Have you ever heard the phrase, "What can't get measured, can't get improved"? This is especially true for SEO. Tracking your rankings alone is a futile exercise unless you have the know-how and tools to measure, analyze, and optimize them. The SEOKart app gives you the ability to optimize your Shopify store to rank higher on Google for relevant keywords through intelligent tracking and analysis. It's an all-in-one SEO solution specifically designed for Shopify merchants with stores of all sizes ranging from startups to established brands. Let's take a closer look and see if it can help drive more organic traffic to your store! ProsFree plan availableBacklink analysisLink building functionalityUser friendly UIImage optimization toolsCost-effective relative to competitor appsConsBigger stores will almost certainly require a paid planMight take a few weeks to start seeing results What Is SEOKart Best For? SEOKart is best for enterprise-level e-commerce stores looking to gain an edge on their competition. It takes the guesswork out of identifying the most relevant keywords in your niche and which ones are being used by your competitors, giving you the advantage of ranking higher than they do. As such, it provides multiple solutions to improve basic and advanced SEO for Shopify stores. The SEOKart software analyzes your SEO performance by tracking the keyword positions on Google and then emails a weekly or monthly report (depending on your preference). Installation is free, quick, and easy. Setting it up on your store will only take a few minutes. » Pro Tip: Combine SEOKart with one of the best CRO apps for maximum conversion potential SEOKart Features The app prides itself on being an all-in-one SEO solution and offers a wide range of features and functionalities. This includes keyword research tools, sitemap creation, URL structure optimization, page speed optimization, and link-building tools that help you identify opportunities to acquire high-quality backlinks to your website. Below is an overview of the key features that SEOKart has to offer: Rank Tracker SEOKart's advanced algorithm suggests the most sought-after keywords in your niche. Select the keywords or add your own to create a list of the top 25 keywords you want to track. Furthermore, you can compare the rank data you're interested in with up to 3 competitors and 4 parameters. Bulk Optimizer Optimize title tags, meta descriptions, product descriptions, and alt tags with just the click of a button, saving time and money and allowing you to focus on other areas of business growth. » Discover how choosing a Shopify store theme can affect SEO Rich Snippets Get all the rich results in your Google listing without technical knowledge. It only takes a minute to enable rich results on your products, categories, and blogs, which can dramatically increase your traffic. Google Analytics Data SEOKart adds another layer of analysis by displaying your store's revenue, order, traffic, and conversion rate, all based on the channels (direct, referral, organic search, social, and paid search) through which they occurred. Other Notable Features: Edit and redirect URLsAlexa rank trackingWeekly/monthly reportingBulk optimize up to 200 images (name, alt text, and size) Plans & Pricing SEOKart is a free to install app with 4 plan offerings. The free plan is suitable for smaller stores with less products and traffic while the 3 paid plan options can help larger stores optimize their SEO potential depending on their business needs and goals. The Free Plan excludes the rich snippets and cruise control features. It also limits you in terms of how many times you can use each feature: SEO audit: 100 pagesRank tracking: 25 keywordsImage optimizer: 200 imagesBulk optimizer: 100 credits All of the paid plans include the same features. You're only restricted regarding the number of products: Pro 1,000 Products Plan: $10/month for 1,000 productsPro 5,000 Products Plan: $15/month for 5,000 productsPro 10,000 Products Plan: $25/month for 10,000 products Integrations Google Analytics is one of the most powerful and important third-party integrations for tracking website traffic and performance, understanding customer behavior, and tracking marketing campaigns. Luckily, SEOKart offers smooth integration with Google Analytics helping e-commerce store owners to better understand their audience and make data-driven decisions. SEOKart also integrates with Webmaster tools to help users better monitor and manage their website's performance. This includes scanning through a store's core on-page elements, technical SEO and inbound/ outbound links for maximum audience reach potential. » For more help with data analysis, check out our list of the best Shopify analytics apps Usability SEOKart offers a simple and intuitive interface that allows merchants to optimize their website's search engine performance without the need for technical expertise. It automates many of the technical aspects of SEO, such as generating XML sitemaps and optimizing meta tags while also providing a range of easy-to-use customization options, allowing merchants to tailor their SEO strategy to their specific needs and goals. The app also provides detailed reports on website performance, including keyword rankings, backlink analysis, and competitor analysis. These reports are easy to read and dissect so even e-commerce beginners can make sound business decisions. Support SEOKart offers support to e-commerce merchants through several channels including but not limited to: Email support: Merchants can contact the SEOKart team via email to ask questions or get help with any issues.Live chat support: Offered on the SEOKart website, allowing merchants to get immediate help with any questions or issues.Knowledge base: Comprehensive knowledge base on the app website, with articles and tutorials covering a range of topics related to SEO.Video tutorials: Range of video tutorials on offer, covering topics such as setting up the app, optimizing website content, and tracking website performance.Community support: SEOKart has an active community of users and experts who can offer advice and support to merchants on various aspects of SEO. Should You Go SEOKarting? SEOKart has a lot going for it to help any Shopify store fire on all cylinders. In addition to its intelligent features, the app is designed to be user-friendly with an intuitive dashboard which gives you access to analytics and valuable metrics, while the "ask an expert" feature provides users with free SEO advice. It has a solid 5-star rating on the Shopify app store, is 100% free and offers paid plans for scalability depending on the size of your store. Try out SEOKart by visiting their website or downloading the app from the Shopify app store.

Reputon Customer Reviews App: Social Proof for Shopify Stores

There is no better marketing technique than social proof. When customers are deciding whether or not to purchase an item, the first thing they do is judge the state of that product's reviews on Google and different social media platforms. If your products have little to no customer reviews—or if the reviews are bad—you might as well give up hope of selling it. That's where a service like Customer Reviews Collector by Reputon can come in handy. Read on to learn more. How Customer Reviews Collector Can Help You Collect Reviews Automatically The app will automatically email a review request survey to a customer once they've received an item. If the survey result is positive, then the customer will be redirected to a reviews site of your choice—Google, Yelp, Facebook, and many more! You can even personalize these emails with your logo, text, and discount offers to persuade customers to leave reviews. Reduce Negative Reviews If the customer survey is filled out negatively, then instead of directing the customer to a reviews site, they will be redirected straight to a customer feedback form in order to contact you directly so that you can attempt to fix their issue without a negative review bringing your ratings down. Boost SEO Having many impressive customer reviews with few negative ones is great for discoverability by Google, which can increase traffic to your store and inevitable sales. Email Stat Tracking Reputon's built-in statistics will track the efficiency of your review request emails to help you fine-tune your process to enhance their benefit. Pricing All pricing plans are billed once a month in USD: Free Plan Offers all the essential features, such as: 50 emails/monthMultiple review linksCustom email templates Light Plan $9.99/month This plan offers all the features of the free plan, as well as: 150 emails/monthImport from CSVMore email templatesOption to skip POS orders Standard Plan $24.99/month This plan offers all the features of the previous plans, as well as: 500 emails/monthEmail blacklistEmail triggers for delivered and tagged orders Advanced Plan $49.99/month This plan offers all the features of the previous plans, as well as: 1,500 emails/monthAftership integrationVIP customer support Final Verdict: Should You Use Reputon Customer Reviews Collector? Developing a solid review profile with good online ratings is essential for the success of your Shopify store, and manually emailing every customer is too time-consuming. An effective automation app like Reputon's Customer Reviews Collector can leverage this amazing strategy without you having to lift a finger. But don't just take our word for it; hundreds of Shopify sellers have reviewed this app on the Shopify app store and given it an overall rating of 4.8 stars. If you'd like to learn more, visit their website or head directly to their Shopify app store page.