keepshoppers logo
Community
Sign In

WATI's WhatsApp Chat & Abandoned Cart: Boost Revenue Through WhatsApp

Joel Taylor
By Joel Taylor
Davor Štefanović - Editor for KeepShoppers
Edited by Davor Štefanović

Updated February 14, 2024.

Our team tests eCommerce apps and publishes reviews that are unbiased and not influenced by payments we receive from some of the app developers.

Banner image of WATI's WhatsApp chat function to improve conversions and abandoned cart rates

Abandoned carts occur when customers add items to their online shopping carts but leave before completing the purchase. This can significantly impact your online store and result in lost revenue, less accurate inventory levels, and lower customer satisfaction. Statistics on cart abandonment rates show it's a widespread problem for e-commerce businesses. According to the Baymard Institute, the average cart abandonment rate is 69.99%.

To mitigate this challenge, tools like WATI's WhatsApp Chat & Abandoned Cart app are available to you drive sales and conversions through WhatsApp marketing. In this post, we'll explore the key features and benefits of this app, as well as its pricing and potential impact on your e-commerce business.

WATI: Whatsapp Chat

3.7/5(25 reviews)




Best For

Wati: WhatsApp Chat is best used as a customer support and engagement tool for businesses who are looking to communicate with their customers quickly and effectively to help with abandoned cart recovery. It allows businesses to set up predefined messages, automated greetings and responses, and has message templates for various use cases, such as order updates, shipping notifications, and appointment reminders. Many of these marketing workflows are automated which saves time and money and, most importantly, leads to increased conversions by sending reminders to customers about incomplete purchases.

Pros


  • Scalability and flexibility
  • Multi-channel support
  • Easy metric reporting
  • Automated workflows
  • Affordable pricing plans

Cons


  • Requires a WhatsApp business API account
  • No free plan
  • Limited customization

» For more help with conversion rate optimization, check out this list of best CRO apps

Overview of Features



The app offers a wide range of features to help e-commerce businesses reduce cart abandonment rates and increase sales. The four most useful features are:

1. Automatic Cart Abandonment Notifications

WATI's app will automatically contact customers with abandoned carts to let them know their purchases are outstanding and even provide a useful link directly to the checkout window. You can even persuade customers to return with custom discount codes.

Use simple flow diagrams to automate a chatbot based on keywords in multiple languages to answer common questions your customers may ask. You can also send automated order-related messages to your customers to keep them in the loop and satisfied without any coding experience required.

3. Official WhatsApp API Partner

Since WATI is an official API partner, you can expect the following features as a bonus:

  • WhatsApp green tick of authenticity for your business
  • Super affordable WhatsApp message pricing
  • Dedicated WhatsApp API-approved number with your business details

4. Shared Multi-Agent Inbox and Analytics Reports

Reply to your customers from a shared inbox, giving them the opportunity to reply to the same number they first contacted. Additionally, see reports of all incoming messages, agent response times, agent performance, conversation status, and more to judge the performance of different services accordingly.

» Discover the best Shopify apps to increase sales and improve your bottom line now

Plans & Pricing

WATI Pricing


WATI provides three different price options for its WhatsApp Chat tool, two aimed at mid-sized businesses and one towards larger companies. The first two, Standard and Pro, provide monthly and annual payment options. When opting for the annual payment plan, you save 20% off the full price. The Enterprise Plan has flexible pricing based on your specific requirements.

Core functionalities, such as a shared inbox for teams, contact and broadcast management, template submission, and more, are included in all pricing tiers. However, each strategy has its own distinctive elements.

  1. Standard Plan ($49/month or $40/month if paid annually)
    • For mid-sized businesses
    • Basic chatbot builder; ten chatbots
    • Two global webhooks
  2. Pro Plan ($98/month or $80/month if paid annually) This plan offers all of the Standard Plan's features, plus:
    • For mid-sized businesses
    • Advanced chatbot builder; 25 interconnected chatbots
    • Collect data & trigger automation
    • Route chats & update attributes
    • Ten global webhooks
  3. Enterprise Plan (custom price) This plan offers all of the features of the previous plans, plus:
    • For large-sized businesses
    • Higher API limits
    • Higher Chatbots and keywords
    • Dedicated Account Manager
    • Priority support
    • IP whitelisting
    • Unlimited global webhooks

WATI: Whatsapp Chat

3.7/5(25 reviews)




Integrations

WATI: Whatsapp Chat offers a large amount of integrations with popular APIs, CRMs and e-commerce platforms. This includes but is not limited to:

  • Salesforce, HubSpot, and Zoho CRM
  • Shopify, WooCommerce, and Magento
  • Zendesk, Freshdesk, and Help Scout
  • Facebook Messenger

» Build long-term relationships with your clients by increasing your customer lifetime value

Usability

The app provides a user-friendly interface that allows you to navigate and access its features intuitively. It has an easy-to-read dashboard that provides an overview of important metrics and key performance indicators, such as message volumes, response times, and customer engagement. We found the learning curve to be a little steep at first but very easy to use once you've wrapped your head around it.

Support

WATI has a great support team with a range of options to help users with any questions or queries they may have. This includes a comprehensive database on their website that covers various aspects of the app's functionality, features, setup instructions, and troubleshooting guides. Users can also get in touch via e-mail, live chat support or browse through the community forums where they can interact with others, share experiences, ask questions, and provide insights on FAQs.

Take It Down a Notch: Successfully Reducing Cart Abandonment

Reducing cart abandonment rates on your e-commerce store can be a highly effective way of boosting your revenue and keeping your customers happy. However, the fact that WATI's service automates this process for you on top of a WhatsApp chatbot, a WhatsApp-partnered green tick verification, and affordable message services, analytics reports, and more makes it a necessity for your Shopify store.

» Interested in effectively boosting your online presence through WhatsApp? Discover QuickReply.ai

WATI: Whatsapp Chat

3.7/5(25 reviews)



WATI's WhatsApp Chat & Abandoned Cart: Boost Revenue Through WhatsApp

Recommended Reviews

Reviews.io Product Reviews for Shopify (2025) - Features & Pricing

Whether your online business offers customers products or services, it needs to stay competitive in today's online environments. One of the best ways to do this is with customer reviews. To help your business achieve this, Reviews.io has positioned itself in the market as a tool that will allow your online store to gather authentic customer feedback. Reviews.io does this by allowing the easy collection of online reviews, monitoring of your brand, and giving your customers the valuable opportunity of being heard. With all that said, is this marketing tool a good fit for you? Let’s take a look at how Reviews.io works and what value it can add to your online businesses. ProsAvoid negative publicity: Get genuine feedback from people who have actually used your services and products to avoid negative publicity and online complaints.Stay ahead of the curve: Combine customer feedback with other customer data to increase your ROI and maximize your marketing spend for greater business growth.Engage with your customers and grow your businessConsHigh cost for businesses that require full-featured plans: The monthly price tag may outprice some small businesses or startups. Best for Reviews.io is perfect for those businesses that are looking to quickly build their online reputation, boost customer loyalty, and social proof their products and services. Reviews.io Pricing 14-day trial for all plansEssential Plan: $45/monthSmall Business Plan: $89/monthGrowing Business Plan: $159/month Reviews.io's Possible Integrations One of the biggest advantages of Reviews.io is that it has an exhaustive list of integrations. The most popular of these integrations includes, but certainly isn't limited to,: Shopify and Shopify PlusBigCommerceFacebook for BusinessInstagramEKMGorgiasKlaviyoSlackSalesforcePlus a whole heap of customizable APIs Features of Reviews.io Reviews.io not only collects and analyzes customer feedback but also provides users with a ton of other great features as well. For instance, Reviews.io also uses artificial intelligence to analyze customer data and provide actionable insights to business owners. This functionality grants a number of benefits. For businesses, the platform improves customer service, marketing, and product development. For consumers, the platform helps them gain more knowledge about the products they purchase and the businesses they frequent. In order to gather and display customer feedback quickly, Reviews.io also allows users to easily import reviews from other platforms. This includes reviews from places like Google, Facebook, Yelp, Yell.com, Houzz, and Check-a-Trade. Usability of Reviews.io When it comes to Reviews.io’s usability, it’s kind of a mixed bag. For customers themselves, Reviews.io is comparable to other third-party apps such as Loox or Stamped.io - making obtaining customer feedback a super simple process. For business owners like yourself, Reviews.io can be a little less straightforward, particularly for those that are new to e-commerce apps for platforms like Shopify or BigCommerce. For example, although the application’s setup is generally considered a fairly easy process, some of the more advanced features can be a little trickier to get your head around. Reviews.io's Customer Support Reviews.io’s customer support is held in high esteem by most users. It is generally very responsive and helpful and can be reached through a variety of different ways, including 24/7 live chat, over the phone, or through the company’s online support center. The Bottom Line Customer satisfaction is important for any business, and this is only more paramount in the e-commerce space. Online shoppers rely on previous customers’ experiences and feedback to help them determine whether or not a company’s products and services are of high quality and are trustworthy. For these reasons, a marketing tool like Reviews.io is invaluable to your online business. With Reviews.io you can easily encourage customer feedback and read what your customers have to say about their experience with your business. This will not only socially proof your business but also help to gain that much-needed competitive edge over your online competitors.

BeProfit App Review: Features, Pros & Cons, and More

The BeProfit app is an all-in-one profit analytics dashboard, helping ecommerce merchants keep track of their business finances and leverage data to optimize their profit and growth. BeProfit features custom reports, marketing performance insights, cohort analysis and more. ProsAvailable on Shopify and other top eCommerce platformsMake data-driven decisions with actionable insightsSeamlessly auto-syncs with Facebook, Pinterest, TikTok, Snapchat, Google, and even AliExpressPresents your most\least profitable itemsProvides a UTM attribution toolConsDashboard can seem challenging to beginners What is BeProfit? BeProfit is an all-in-one profit and expense management app designed specifically for e-commerce businesses. It integrates with popular e-commerce platforms such as Shopify, Amazon, eBay, and Etsy, allowing users to track their sales and expenses in real-time. The app provides a wide range of features, including profit and loss statements, expense tracking, inventory management, and sales analytics. It also offers users the ability to create custom reports and set goals for their business. With BeProfit, e-commerce business owners can gain valuable insights into their finances and make data-driven decisions to help grow their business. Who BeProfit Is Best For Whether you own a dropshipping store, a print on demand service, or any other type of eCommerce business, BeProfit is the #1 app to track your business profits and expenses. It allows online sellers to actually understand their data, make better decisions and optimize their profitability. BeProfit Pricing Free Plan All basic plan features included, coupled with up to 30 monthly store orders. Basic Plan $25/month when billed monthly $20/month when billed yearly Pro Plan $50/month when billed monthly $40/month when billed yearly Ultimate Plan $100/month when billed monthly $80/month when billed yearly Features of BeProfit Data-Driven Reports The BeProfit app allows users to generate a wide range of reports, including: Product reports Quickly analyze key metrics like revenue, profit, COGS, and sales for all your products and services. Order reports Leverage custom order and sales reports, track orders, break down expenses, and much more. Marketing reports Effortlessly gain insight into CPC, conversion rate, and ROAS marketing costs with a simple click of a button. Custom reports For those metrics that require a more tailored approach, simply set up a custom report and start tracking taxes, accounting metrics, profit reports, and much more. UTM Attribution BeProfit’s UTM attribution wizard gives you the power to stay on top of your marketing campaigns by drilling all the way down to your ad sets and ads performance. Ad Spend Platforms BeProfit easily integrates with top advertising platforms like Facebook, Instagram, Google, Pinterest, Bing, TikTok and more, all to provide you with accurate marketing data and insights that actually translate into more profits BeProfit Ease of Use The BeProfit app is extremely easy to use, even for those who are new to it. The fresh design and the intuitively laid out user interface make it easier for users to navigate through and produce snapshots of a store’s profits, sales, and orders - all in one location. Setting it aside from many of its competitors, BeProfit also has both MT4 and MT5 connection capabilities, granting users even more functionalities and features they are unlikely to find anywhere else. Is BeProfit Worth It? BeProfit isn't simply a one-time product, it's a comprehensive profit calculator and analytics system. Again and again, the app has proven to be a fool-proof method for building a successful online store. Thanks to the app’s innovative design and wide range of features and functionalities, users can start streamlining their e-commerce business’s most tedious tasks. That way, you can continue to focus on building your business while leaving all the heavy lifting to BeProfit.

Syncee Review - Pricing, Features, Integrations, and More!

The growing popularity of the dropshipping business model for Shopify sellers has been met with a growing supply of services designed to simplify the process. Syncee is one such service that links e-commerce sellers with various global and local suppliers through the Syncee marketplace. Read on to learn more about how this app can help your Shopify business. What is Syncee? Syncee is a cloud-based software platform that provides businesses with a range of tools to help them manage their product data and automate their product updates and order management. The platform offers a variety of features such as product catalog management, data import/export, automatic inventory and price synchronization, order management, and more. With Syncee, businesses can easily integrate their product catalogs with different sales channels such as Shopify, WooCommerce, Magento, and others, and synchronize their product data across different marketplaces and sales channels. Pricing All of Syncee's pricing plans offer the essential services of a dropshipping platform, while the more expensive plans offer more product listings for your store, ensuring that you only have to pay for premium listings when your business scales appropriately. All plans—even the free option—offer the following features: No transaction feesAutomated ordersBulk product managementDynamic pricing settingsDaily updatesNo transaction feeFree support Aside from this, here's what you can expect from the different plans: Free Plan 25 products Basic Plan ($29/month) 500 products Pro Plan ($79/month) 10,000 products Business Plan ($129/month) 30,000 products Integrations ShopifyWooCommerceMagentoBigCommercePrestaShopEtsyAmazoneBay Features Millions of Products Syncee's easy-to-use marketplace lists over four million products from numerous vetted suppliers and wholesale companies. New and established stores can fill their site with listings in a few clicks. All products are guaranteed to have the best wholesale prices with award-winning quality that you can check for yourself as Syncee's transparency allows you to see all the important details of all the suppliers you use. Automated Order and Shipping Processes After the products are listed on your Shopify store, Syncee will auto-update your listings and handle everything from customer orders to fast and reliable global shipping. Payments are handed directly to the suppliers through PayPal, credit card, or Stripe. Upload Private Suppliers If your suppliers aren't listed on Syncee's marketplace, then you have the ability to add any supplier's products into your store by uploading their datafeed file in one of numerous file formats. Custom Dynamic Pricing Syncee's app allows you to customize your pricing to match your store's identity and customer base. Our Verdict: Should You Use Syncee? Whether you are an experienced e-commerce merchant or a new Shopify seller, the necessity of an expert B2B dropshipping service cannot be overstated. Instead of wasting time browsing through the multitude of available services on the Shopify app store, rather choose a service like Syncee that can handle all the difficulties associated with the dropshipping business model at scalable prices to match your business. If there's any doubt left in your mind, then let other Shopify sellers ease your worry. Syncee has received hundreds of reviews on the Shopify app store and has come out with an overall rating of 4.7 stars. Visit their website to learn more or head straight to their Shopify app store page to begin.