Shopdigits—Toll-Free Call Center Support for Shopify
Published May 31, 2023.
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With the sheer number of emerging e-commerce stores these days, it's becoming more and more challenging to differentiate yourself from all other stores in your niche. Businesses are doing everything they can to identify themselves as the most professional company offering the best customer support—but there are a few prerequisites for even being able to compete with other stores.
One of these prerequisites is toll-free support for your customers, and now you can offer them that with Shopdigits by Random Forest Inc. Read on to learn more.
What Shopdigits Offers E-Commerce Merchants
Toll-Free Calls and SMSes
A toll-free line bills the receiver for the airtime instead of the caller. Although this might sound scary—especially if your business receives a lot of call or message traffic—all professional companies offer toll-free options for their clients. It shows that you value their support and are willing to help them with any questions or concerns without them having to pay for it in any way.
Toll-free lines might not help you obtain more customers, but they'll definitely keep them around.
Integrated Customer Data
Shopdigits allows the saving and recalling of customer data once they make a call, allowing you to view their entire history with your business while you are communicating with them. See customer names, order history, and more without having to leave the Shopify dashboard.
Additionally, any notes you leave about customers on the mobile app will sync to the desktop app for future use.
Shopdigits Pricing
All of the pricing plans come with a 7-day free trial and a $3.00 charge to change your number, as well as the following:
- Apps for iOS and Android to manage calls while on the go
- Unlimited calls within US & Canada
- Unlimited voicemail
Paying for higher plans allows more employees to use the same number, increasing the efficiency of your business and customer support. The plans are as follows:
- Small Shop—$10/month and 1 employee
- Medium Shop—$20/month and 3 employees
- Enterprise—$40/month and unlimited employees
Our Verdict: Should You Use Shopdigits
Due to the growing number of e-commerce stores and the affordability of premium services like toll-free business lines, these features are becoming a requirement if you want to have the chance of competing with other stores. Professionalism is everything in the eyes of the consumer, and toll-free support options are a great way to show that you care about their wellbeing and are confident in your own company.
It's clear from the 5-star rating on the Shopify app store (at the time of writing this review) that other Shopify sellers would agree. Head over to their website to learn more, or go straight to their Shopify app store page to get started.