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Order to Discount by Egnition.io — A Comprehensive Review

Ashley Stander
By Ashley Stander
Michelle Meyer - Editor for KeepShoppers
Reviewed by Michelle Meyer

Published November 24, 2022.

Order to Discount

As an e-commerce store owner, you probably already know that good customer service drives sales and builds your brand. The Order to Discount app by Egnition can help you deliver exceptional customer service by streamlining and automating your customer service process, which will save you time and money.

How does the app achieve this? It generates auto-calculated loyalty discounts from any order. You can then re-use the same formula, saving you time and bolstering your customer support.

Pros


  • Easy-to-use discount and email templates
  • Review, customize, and send automatically generated emails
  • Send unlimited discount emails
  • Reasonable fixed pricing structure

Cons


  • Automatically generated emails may seem generic if not customized

Pricing

The pricing structure is simple with only one package:

Basic

Cost: $1.99/month

Discounts: Unlimited

Features: All



A free 7-day trial is also available if you want to try it before committing.

Order to Discount

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Customer Support

The Order to Discount app offers superb customer support 24 hours a day, 7 days a week, and a full 365 days a year. You can reach out to the support team either via the dedicated support icon in the app or you can send an email to [email protected] with any questions you may have.

The support team is efficient and dedicated, relying on your feedback and questions to improve the product and their customer service. This in turn can help add value to your business, because you're using the best version of the product.

Who is Order to Discount Best For?

This handy app is best suited to any e-commerce business on Shopify that would like to lock in customer loyalty and support by rewarding active customers with discounts.

  1. Example 1: Joyful Jewelry sells designer earrings, necklaces, and rings. Order to Discount would help this business promote the repeat buying of gifts.
  2. Example 2: Billy's Bedding sells duvet covers, sheets, and pillowcases. Order to Discount would build a loyal customer base of users who take advantage of discounts every time they need to replace old bedding at home, a hotel, or guest house.

Features

The Order to Discount app aims to help increase customer engagement with your brand through discounts. It removes the frustration of manually determining and applying discount values through a formula and automation. Specific features include:

Discount Templates

With the discount template feature, you can create a template for your follow-up emails and typical discounts by generating discounts based on a customer's order information. This is useful because the templates give you a professional and convenient structure to work with.

Email Templates

The email template feature allows you to pre-define your customer email and generate it based on factors like the order, customer, and discount information available. These email templates are easy to customize and will save you time by allowing you to create emails in a few clicks.

Support Automation

Time is money and the automation feature aims to save you both by streamlining your customer service process. Review automatically generated emails and customize them for some of your customers if necessary before pressing send.

Order Value Capabilities

With the order value capabilities feature, you can use any of the standard Shopify conditions or unique options. This is useful because it allows you to generate a discount as a percentage of the original order.

Ease of Use

The Order to Discount app has a simple and clear layout that's easy to navigate. Easily set and edit your discount parameters before incorporating it as a coupon into your email to your customer. The app also allows you to preview your email for any last quality checks before sending it.

If you're uncertain about anything or need a refresher on the app's functions, a handy "How to Use the App?" button can give you immediate assistance.

The Verdict: Is Order to Discount Worth It?

Is your time valuable to you? Of course it is. Is good customer service a high priority for you? Without a doubt. So, yes, the app is definitely worth the cost when you weigh up the time you will save and the convenience you will experience as an e-commerce business owner who is serious about customer service.

Order to Discount

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