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SMSBump Review—Pricing, Features, Integrations and More!

It is estimated that a whopping 86% of the worlds population owns or uses a smartphone with usage having increased by approximately 50% since 2017. This means there is a whole lot of web surfing going on so if you're an e-commerce merchant, the world, or in this case the web is your oyster providing endless opportunities for marketing campaigns to help grow your business. As the name suggests, SMSBump: SMS Marketing & E-mail is an SMS automation marketing tool for e-commerce platforms. The tool assists online businesses in developing highly targeted SMS and e-mail campaigns while also tracking performance, facilitating campaign scheduling, sending customer retention prompts, keeping track of subscribed members, and a heap more. What Is SMSBump Best Used For? SMSBump is best for customer engagement and retention. By using SMSBump's segmentation and targeting features, users can send personalized messages to specific customer groups which may include sending automated birthday wishes, exclusive offers to loyal customers, or requesting feedback and reviews. On top of this, the app can also help with recovering potential lost sales by sending personalized reminder alerts to customers who have abandoned their shopping carts and send other time-sensitive offers for discounts and promotions. Overall, the app excels at one thing in particular and that is helping customers identify with your brand by constantly staying in touch but in such a way that is not annoying or repetitive. If raising brand awareness is your goal then SMSBump might just be the app you're looking for. Overview of Features SMSBump possesses a ton of super handy features that many e-commerce and online stores will find great for customer acquisition and retention. Key features of the app include: SMS Campaigns: Users can create and send targeted SMS campaigns to their customers. These campaigns can be used for various purposes, such as sending promotions, discounts, order updates, abandoned cart reminders, and personalized messages. Segmentation and Targeting: Allows users to segment their customer base and target specific groups of customers with relevant messages. Segmentation can be based on factors such as location, purchase history, and customer behavior. Automated Flows: Pre-built automation workflows that allow users to set up automated messages triggered by specific events or actions. For example, sending a welcome message to new subscribers or a series of reminders for abandoned carts. Abandoned Cart Recovery: One of the primary features of SMSBump is helping businesses recover potentially lost sales by sending personalized text messages to customers who have abandoned their shopping carts. These messages are customizable and can include discounts or incentives to encourage customers to complete their purchases. Mobile Keyword Campaigns: Allows businesses to create keyword-based campaigns, where customers can text a specific keyword to a designated number to receive offers, updates, or opt-in to a subscription list. Analytics and Reporting: Analytics and reporting features to track the performance of SMS campaigns. Businesses can monitor open rates, click-through rates, conversions, and overall ROI (Return on Investment) to assess the effectiveness of their SMS marketing strategies. Other useful features we liked include: Growth tools, including mobile-first pop-ups, floating buttons, and customizable sign-up forms.Collecting detailed user analytics on orders, link clicks, and spending metrics.Storing customer time zones so that no middle-of-the-night text messages occur.Enabling users to set cost thresholds to prevent overspending. ProsSmooth integration and setupBoosts investment returnsOffers a library of SMS templatesIncreases click-through rateOffers excellent customer serviceConsOccasional bugs and hiccupsTest SMSs are charged to the customerLower-priced plans can feel limiting SMSBump Plans & Pricing The app offers customers many different pricing plans to choose from, featuring a cancel-at-any-time subscription with no hidden fees, as follows: Integrations Initially, SMSBump was designed to be a Shopify excusive, although, the development team has recently been working on integrating the tool into other major e-commerce CMS platforms. There is now a beta version of SMSBump available for BigCommerce, and there's talk of a WooCommerce integration that is set to be released in the not-too-distant future. Aside from platforms, SMSBump also integrates with a wide variety of other e-commerce apps. Some of the most widely used include: MailChimpRecartSlackReConvertKlaviyoReCharge Usability SMSBump app is easy to set up and use with a clean and intuitive user interface that simplifies the process of creating and managing marketing campaigns. Navigating the app is straightforward with access to key features and functionalities without much hassle. It also offers templates and pre-built automation tools making it easy set up automated flows, schedule campaigns, and define triggers for specific events. Support The SMSBump team is well known for its exceptional customer service with a range of support systems such as: Help Center: Containing documentation, guides, tutorials, and frequently asked questions (FAQs). The Help Center covers various topics, ranging from getting started with the app to advanced features and troubleshooting. Users can search for specific topics or browse through the available resources to find answers to their queries.Live Chat Support: Allows users to directly communicate with the support team in real-time. This feature enables users to ask questions, seek clarification, and receive prompt assistance.Email Support: By sending an email to the provided support address, users can describe their issues or concerns and expect a response from the support team within a reasonable timeframe.Community and Forums: SMSBump maintains a community forum or a user community where users can interact with each other, share experiences, and seek advice. This can be a valuable resource to connect with other users, learn best practices, and find solutions to common challenges. Boost the Value of Each Customer Interaction With up to a 98 percent open rate, SMS marketing is a seriously potent marketing channel that every e-commerce merchant should at least consider. With its wide range of features and ease of use, rolling out a marketing campaign with SMSBump has never been easier. The app will increase customer engagement on its own by automating many of the marketing workflows and processes, saving users time and money. It is a great option for both startups and larger online businesses with different pricing tiers and scaling features to suit just about every brand's marketing requirements.

Seguno Email Marketing - Pricing, Integrations, Features & Alternatives

Seguno is the only email marketing app created exclusively for Shopify. This app was built to save Shopify store owners the time that their email marketing endeavors take by making the process seamless and automated. ProsThe app is available on the official Shopify app store for quick integration.You can see revenue data from all your email campaigns.The app allows you to segment and target customers.Seguno allows you to recommend products based on items customers have viewed before.The app's features are placed in your Shopify dashboard after installation, letting you work from a single module.ConsPoor customer support.The app was created for small businesses in mind and lacks the required features for bigger businesses with larger email lists. Best for This app is best for new Shopify stores with small email lists looking to automate their email marketing processes to free up time for other activities. Pricing Seguno offers a pricing model based on subscriber count. This means that the more subscribers on your online business’ email list, the more you have to pay for the service. According to Seguno, a subscriber is defined as any of your Shopify customers that have agreed to receive marketing emails and newsletters from any of your business’ email marketing campaigns. Here's how Seguno pricing works after a 10-day free trial with their full range of features included: 0-250 subscribers: free.251-1000 subscribers: $10/month.For every 1000+ subscribers above the first 1000: An additional $10/month. Integrations MailChimpCanvaFacebook LeadsDynamic Banner SuiteAll email pop-up apps Features Facebook Integration You can integrate Facebook leads in real-time.Triggers The app allows you to trigger an automation when a customer buys any particular product (that you decide on).Email Automation You get custom email newsletter templates as well as multi-email automation.Automation of Product Review Request Emails Seguno helps automate your product review process by helping you send review request emails and pull product ratings to your emails if you use Shopify Product Reviews.Creation and Coordination of Email Marketing Campaigns Within Shopify Alongside templates and various automation features, Seguno also makes rolling out email marketing campaigns within Shopify super easy. With just a few clicks and the help of an integrated email marketing calendar, Shopify merchants can create high-converting emails that target specific customers based upon their previous shopping habits within your Shopify store.Seamless Working with Shopify Marketing You can create emails with the app for a multi-channel campaign within Shopify's marketing section.Segmented Automation Using this app, you can create customer-tagged automation for VIPs, wholesale customers, etc.Implement Dynamic Recommendations With this feature, Seguno auto-generates and integrates your all-time best-selling products into your email marketing campaigns.Revenue Reporting Integrated within Seguno is an auto-generated revenue reporting feature. This concisely generates revenue reports so you can quickly and easily see how impactful your email marketing campaigns really are. Usability Since Seguno is made exclusively for Shopify, users will have a seamless experience. Being able to access features from your Shopify dashboard will not only make it easy to use but easy to manage as well. Support Seguno only offers email support. There are currently no options for live chat or direct calls. Users also complained about slow response times and extended waiting periods from the support team in response to email queries. Seguno Alternatives If you are not sure if Seguno is the right fit for your online business, know that there are several alternatives to the Seguno email marketing app. They include: PrivyOmnisendKlaviyo FAQ Is the Seguno Email Marketing App Free? Yes, the Seguno app is free for the first 250 subscribers that sign up for your email marketing campaigns. Beyond that, Seguno's pricing is charged at $10 per month for between 251-1000 subscribers. And for every additional 1000 subscribers beyond that, another $10 per month is charged. For instance, 2000 subscribers will cost $20, 3000 subscribers $30, and so on. The Bottom Line Seguno is an excellent app for small Shopify businesses looking to automate their email marketing processes. The app also integrates perfectly well with Shopify, making it easy and efficient to manage and use.

Shopdigits—Toll-Free Call Center Support for Shopify

With the sheer number of emerging e-commerce stores these days, it's becoming more and more challenging to differentiate yourself from all other stores in your niche. Businesses are doing everything they can to identify themselves as the most professional company offering the best customer support—but there are a few prerequisites for even being able to compete with other stores. One of these prerequisites is toll-free support for your customers, and now you can offer them that with Shopdigits by Random Forest Inc. Read on to learn more. What Shopdigits Offers E-Commerce Merchants Toll-Free Calls and SMSes A toll-free line bills the receiver for the airtime instead of the caller. Although this might sound scary—especially if your business receives a lot of call or message traffic—all professional companies offer toll-free options for their clients. It shows that you value their support and are willing to help them with any questions or concerns without them having to pay for it in any way. Toll-free lines might not help you obtain more customers, but they'll definitely keep them around. Integrated Customer Data Shopdigits allows the saving and recalling of customer data once they make a call, allowing you to view their entire history with your business while you are communicating with them. See customer names, order history, and more without having to leave the Shopify dashboard. Additionally, any notes you leave about customers on the mobile app will sync to the desktop app for future use. Shopdigits Pricing All of the pricing plans come with a 7-day free trial and a $3.00 charge to change your number, as well as the following: Apps for iOS and Android to manage calls while on the goUnlimited calls within US & CanadaUnlimited voicemail Paying for higher plans allows more employees to use the same number, increasing the efficiency of your business and customer support. The plans are as follows: Small Shop—$10/month and 1 employeeMedium Shop—$20/month and 3 employeesEnterprise—$40/month and unlimited employees Our Verdict: Should You Use Shopdigits Due to the growing number of e-commerce stores and the affordability of premium services like toll-free business lines, these features are becoming a requirement if you want to have the chance of competing with other stores. Professionalism is everything in the eyes of the consumer, and toll-free support options are a great way to show that you care about their wellbeing and are confident in your own company. It's clear from the 5-star rating on the Shopify app store (at the time of writing this review) that other Shopify sellers would agree. Head over to their website to learn more, or go straight to their Shopify app store page to get started.