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Reviews.io Product Reviews for Shopify (2025) - Features & Pricing

Brody Hall
By Brody Hall
Joel Taylor
Edited by Joel Taylor

Updated November 16, 2023.

Our team tests eCommerce apps and publishes reviews that are unbiased and not influenced by payments we receive from some of the app developers.

Reviews.io

Whether your online business offers customers products or services, it needs to stay competitive in today's online environments. One of the best ways to do this is with customer reviews. To help your business achieve this, Reviews.io has positioned itself in the market as a tool that will allow your online store to gather authentic customer feedback. Reviews.io does this by allowing the easy collection of online reviews, monitoring of your brand, and giving your customers the valuable opportunity of being heard.

Reviews.io


With all that said, is this marketing tool a good fit for you? Let’s take a look at how Reviews.io works and what value it can add to your online businesses.

Pros


  • Avoid negative publicity: Get genuine feedback from people who have actually used your services and products to avoid negative publicity and online complaints.
  • Stay ahead of the curve: Combine customer feedback with other customer data to increase your ROI and maximize your marketing spend for greater business growth.
  • Engage with your customers and grow your business

Cons


  • High cost for businesses that require full-featured plans: The monthly price tag may outprice some small businesses or startups.

REVIEWS.io

4.9/5(484 reviews)



Best for

Reviews.io is perfect for those businesses that are looking to quickly build their online reputation, boost customer loyalty, and social proof their products and services.

Reviews.io Pricing

  • 14-day trial for all plans
  • Essential Plan: $45/month
  • Small Business Plan: $89/month
  • Growing Business Plan: $159/month

Reviews.io's Possible Integrations

One of the biggest advantages of Reviews.io is that it has an exhaustive list of integrations. The most popular of these integrations includes, but certainly isn't limited to,:

  • Shopify and Shopify Plus
  • BigCommerce
  • Facebook for Business
  • Instagram
  • EKM
  • Gorgias
  • Klaviyo
  • Slack
  • Salesforce
  • Plus a whole heap of customizable APIs

Features of Reviews.io

Reviews.io not only collects and analyzes customer feedback but also provides users with a ton of other great features as well.

For instance, Reviews.io also uses artificial intelligence to analyze customer data and provide actionable insights to business owners. This functionality grants a number of benefits. For businesses, the platform improves customer service, marketing, and product development. For consumers, the platform helps them gain more knowledge about the products they purchase and the businesses they frequent.

In order to gather and display customer feedback quickly, Reviews.io also allows users to easily import reviews from other platforms. This includes reviews from places like Google, Facebook, Yelp, Yell.com, Houzz, and Check-a-Trade.

Usability of Reviews.io

When it comes to Reviews.io’s usability, it’s kind of a mixed bag. For customers themselves, Reviews.io is comparable to other third-party apps such as Loox or Stamped.io - making obtaining customer feedback a super simple process.

For business owners like yourself, Reviews.io can be a little less straightforward, particularly for those that are new to e-commerce apps for platforms like Shopify or BigCommerce. For example, although the application’s setup is generally considered a fairly easy process, some of the more advanced features can be a little trickier to get your head around.

Reviews.io's Customer Support

Reviews.io’s customer support is held in high esteem by most users. It is generally very responsive and helpful and can be reached through a variety of different ways, including 24/7 live chat, over the phone, or through the company’s online support center.

The Bottom Line

Customer satisfaction is important for any business, and this is only more paramount in the e-commerce space. Online shoppers rely on previous customers’ experiences and feedback to help them determine whether or not a company’s products and services are of high quality and are trustworthy. For these reasons, a marketing tool like Reviews.io is invaluable to your online business.

With Reviews.io you can easily encourage customer feedback and read what your customers have to say about their experience with your business. This will not only socially proof your business but also help to gain that much-needed competitive edge over your online competitors.

REVIEWS.io

4.9/5(484 reviews)



Reviews.io Product Reviews for Shopify (2025) - Features & Pricing

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WATI's WhatsApp Chat & Abandoned Cart: Boost Revenue Through WhatsApp

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Automatic Cart Abandonment Notifications WATI's app will automatically contact customers with abandoned carts to let them know their purchases are outstanding and even provide a useful link directly to the checkout window. You can even persuade customers to return with custom discount codes. 2. Automated Chatbot & Order-Related Message Builder Use simple flow diagrams to automate a chatbot based on keywords in multiple languages to answer common questions your customers may ask. You can also send automated order-related messages to your customers to keep them in the loop and satisfied without any coding experience required. 3. Official WhatsApp API Partner Since WATI is an official API partner, you can expect the following features as a bonus: WhatsApp green tick of authenticity for your businessSuper affordable WhatsApp message pricingDedicated WhatsApp API-approved number with your business details 4. 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This includes but is not limited to: Salesforce, HubSpot, and Zoho CRMShopify, WooCommerce, and MagentoZendesk, Freshdesk, and Help ScoutFacebook Messenger » Build long-term relationships with your clients by increasing your customer lifetime value Usability The app provides a user-friendly interface that allows you to navigate and access its features intuitively. It has an easy-to-read dashboard that provides an overview of important metrics and key performance indicators, such as message volumes, response times, and customer engagement. We found the learning curve to be a little steep at first but very easy to use once you've wrapped your head around it. Support WATI has a great support team with a range of options to help users with any questions or queries they may have. This includes a comprehensive database on their website that covers various aspects of the app's functionality, features, setup instructions, and troubleshooting guides. Users can also get in touch via e-mail, live chat support or browse through the community forums where they can interact with others, share experiences, ask questions, and provide insights on FAQs. Take It Down a Notch: Successfully Reducing Cart Abandonment Reducing cart abandonment rates on your e-commerce store can be a highly effective way of boosting your revenue and keeping your customers happy. However, the fact that WATI's service automates this process for you on top of a WhatsApp chatbot, a WhatsApp-partnered green tick verification, and affordable message services, analytics reports, and more makes it a necessity for your Shopify store. » Interested in effectively boosting your online presence through WhatsApp? Discover QuickReply.ai