Reviews.io Product Reviews for Shopify (2026) - Features & Pricing
Updated November 16, 2023
Our team tests eCommerce apps and publishes reviews that are unbiased and not influenced by payments we receive from some of the app developers.

Whether your online business offers customers products or services, it needs to stay competitive in today's online environments. One of the best ways to do this is with customer reviews. To help your business achieve this, Reviews.io has positioned itself in the market as a tool that will allow your online store to gather authentic customer feedback. Reviews.io does this by allowing the easy collection of online reviews, monitoring of your brand, and giving your customers the valuable opportunity of being heard.
With all that said, is this marketing tool a good fit for you? Let’s take a look at how Reviews.io works and what value it can add to your online businesses.
Pros
- Avoid negative publicity: Get genuine feedback from people who have actually used your services and products to avoid negative publicity and online complaints.
- Stay ahead of the curve: Combine customer feedback with other customer data to increase your ROI and maximize your marketing spend for greater business growth.
- Engage with your customers and grow your business
Cons
- High cost for businesses that require full-featured plans: The monthly price tag may outprice some small businesses or startups.
Best for
Reviews.io is perfect for those businesses that are looking to quickly build their online reputation, boost customer loyalty, and social proof their products and services.
Reviews.io Pricing
- 14-day trial for all plans
- Essential Plan: $45/month
- Small Business Plan: $89/month
- Growing Business Plan: $159/month
Reviews.io's Possible Integrations
One of the biggest advantages of Reviews.io is that it has an exhaustive list of integrations. The most popular of these integrations includes, but certainly isn't limited to,:
- Shopify and Shopify Plus
- BigCommerce
- Facebook for Business
- EKM
- Gorgias
- Klaviyo
- Slack
- Salesforce
- Plus a whole heap of customizable APIs
Features of Reviews.io
Reviews.io not only collects and analyzes customer feedback but also provides users with a ton of other great features as well.
For instance, Reviews.io also uses artificial intelligence to analyze customer data and provide actionable insights to business owners. This functionality grants a number of benefits. For businesses, the platform improves customer service, marketing, and product development. For consumers, the platform helps them gain more knowledge about the products they purchase and the businesses they frequent.
In order to gather and display customer feedback quickly, Reviews.io also allows users to easily import reviews from other platforms. This includes reviews from places like Google, Facebook, Yelp, Yell.com, Houzz, and Check-a-Trade.
Usability of Reviews.io
When it comes to Reviews.io’s usability, it’s kind of a mixed bag. For customers themselves, Reviews.io is comparable to other third-party apps such as Loox or Stamped.io - making obtaining customer feedback a super simple process.
For business owners like yourself, Reviews.io can be a little less straightforward, particularly for those that are new to e-commerce apps for platforms like Shopify or BigCommerce. For example, although the application’s setup is generally considered a fairly easy process, some of the more advanced features can be a little trickier to get your head around.
Reviews.io's Customer Support
Reviews.io’s customer support is held in high esteem by most users. It is generally very responsive and helpful and can be reached through a variety of different ways, including 24/7 live chat, over the phone, or through the company’s online support center.
The Bottom Line
Customer satisfaction is important for any business, and this is only more paramount in the e-commerce space. Online shoppers rely on previous customers’ experiences and feedback to help them determine whether or not a company’s products and services are of high quality and are trustworthy. For these reasons, a marketing tool like Reviews.io is invaluable to your online business.
With Reviews.io you can easily encourage customer feedback and read what your customers have to say about their experience with your business. This will not only socially proof your business but also help to gain that much-needed competitive edge over your online competitors.
Reviews.io Product Reviews for Shopify (2026) - Features & Pricing
Recommended Reviews

SmartrMail Review—Pricing, Support, Features, and More!
Are you looking for an easy way to increase sales for your e-commerce brand? Look no further than SmartrMail Email Marketing. In this review, we'll take a deep dive into the features, pricing, and usability of SmartrMail, so you can decide if it's the right email automation tool for your business. What Is SmartrMail? SmartrMail is an email automation tool that allows you to create effective automated emails that drive sales. Whether you're looking to send welcome emails, post-purchase campaigns, abandoned cart emails, or other types of email campaigns, SmartrMail has you covered. Best for This app is best for both e-commerce brands who are looking to improve their sales via abandoned cart messaging, welcome emails, and post-purchase emails or businesses simply seeking to automate their email processes. ProsEasy to use and free migration supportMany automations to choose from100+ premade templatesDrag-and-drop editor15-day free trialConsGetting quality support costs moreThe pricing can be steep, especially for larger email lists » Engage your customers with the best Shopify apps with email templates SmartrMail Pricing SmartrMail provides a 15-day free trial. Once it's done, the following monthly plans kick in: Free PlanUp to 250 subscribersUp to 1,250 emails monthlyEmail newslettersUnlimited automationsAI engineAdvanced segmentationPop-ups100+ templatesLive chat supportStandard Plan ($19/month plus an additional $0.0075 per subscriber monthly)Easy email newslettersUnlimited automationsAI engineAdvanced segmentationPop-ups100+ templatesLive chat supportA sending limit of 12x your email list size per monthUnlimited Plan ($99/month plus an additional $0.01 per subscriber monthly)Everything in the Standard PlanFree complete automation design & setupUnlimited emailsBrowse abandonment seriesFacebook audience syncSmart A/B testingPriority support Features 1. Customizable & Professional Email Templates When you set up SmartrMail, it generates an email template that matches your e-commerce store design, inclusive of your brand logo. The app also offers an HTML and a WYSIWYG (what-you-see-is-what-you-get) editor. You don't have to bother about your email design, just include your content and send it. 2. Unintrusive Pop-ups With SmartrMail, you don't need an additional pop-up app. It allows you to choose where and when your pop-ups appear so that you can avoid irritating your customers with irrelevant messages. 3. Segmentation The app provides a deep Shopify integration to create automation and segments based on your customers' purchase behavior. Integrations SmartrMail integrates with several Shopify third-party apps, including: Wisepops: SmartrMail's integration with Wisepops allows you to create targeted pop-ups and capture email addresses directly from your website.Sumo: With the Sumo integration, you can create and A/B test various email opt-in forms to increase your subscriber list and ultimately drive more sales.Justuno: Justuno provides powerful conversion rate optimization tools, and integrating with SmartrMail allows you to create personalized email campaigns that will help you convert more visitors into customers. » Grow your sales with best email marketing apps for Shopify Usability & Support SmartrMail is very easy to use and offers free migration services to make the process even smoother. However, support is based on your plan, so you may need to pay more to get access to quality support. Elevate Your Email Marketing With SmartrMail Overall, SmartrMail is a great tool for e-commerce businesses looking to improve their sales via automated email campaigns. While the pricing can be steep, the many features and automations available make it a worthwhile investment for businesses looking to streamline their email processes. Sign up for SmartrMail's 15-day free trial and see how it can boost your sales today. » Discover the benefits of email marketing

Klaviyo Review (2026): Simplifying Email Automation
If you've spent any amount of time researching email marketing automation platforms, you've likely noticed one name popping up again and again—Klaviyo. In a nutshell, Klaviyo is a marketing automation platform used primarily for email and SMS marketing. It's an excellent option for those e-commerce platform users who want to kick their targeted marketing strategies up a notch and improve their performance. It supports integration for most major e-commerce platforms, and the app facilitates easy setup, omnichannel marketing, and customer data collection for future marketing campaigns. If you're interested in using an email marketing automation platform and making it work with other marketing channels, read on as we break down absolutely everything you need to know about Klaviyo. What Is Klaviyo? Klaviyo is a cloud-based email and SMS marketing automation tool available for many of the major e-commerce platforms currently available. Through the Klaviyo dashboard, users can deliver super-targeted email campaigns based on predictive analytics that includes customers' previous purchasing, refund requests, in-store visitor activity, and email interaction history. These predictive analytics are then leveraged to take the guesswork out of email marketing and create high-performing automated emails and SMS messages that target customers with ultra-personalized content. Who's Klaviyo for The Klayivo app is best for small to large e-commerce stores that wish to automate their email marketing efforts while still maintaining control over their branding style and marketing vision. What Makes Klaviyo Stand Out Customizable Marketing Campaigns & Precise Customer Targeting E-commerce marketers can shift and pivot their marketing strategies as they see fit and target customers based on their in-store behavior, location, and their individual interactions with previous campaigns.Facebook Advertising Integration This allows e-commerce marketers to not only advertise to targeted audiences but also to add any subscribers to Facebook Ad Forms, all within the platform.Marketing Automation Klaviyo can fully automate various marketing tasks. It facilitates marketing avenues that assist in building strong marketing flows, tracking customer behavior, and automating triggered emails that reduce marketing costs. ProsHighly customizable marketing campaignPrecise customer targettingPainless Facebook Ad IntegrationSeamless marketing automationPre-built templates and automationConsAdvanced functionalities can be complicatedInattentive customer supportTiered pricing system can be pricey Features Klaviyo has a ton of great features that are sure to drive the success of your e-commerce business. First up, the setup is headache-free and uncomplicated. Once the setup is complete, dive in and start pulling unlimited real-time customer data to create personalized content for your eagerly awaiting audience. Klaviyo also features ROI-based reporting. That way, you can easily track exactly how much your marketing efforts are costing and just how effective your launched campaigns are. The app also supports comprehensive and easy A/B testing, allowing you to monitor how different versions of your campaigns perform. Once you have this info, you'll be able to fine-tune your marketing efforts and get the highest-converting variant possible. Email segmentation allows users to target their customers through their behavior and transactional data to enable target promotions to be more effective and precise. Pre-built email responders allow for automated flows that are both effortless and time-saving. Klaviyo Pricing When it comes to pricing, Klaviyo follows a monthly subscription-based service. If you have up to 250 email contacts and can get away with sending between 15 and 150 SMS/MMS messages (depending on the region), you can use the free plan. Anything more than that costs actual money. Paid plans provide extra features like additional chat support, 2-way conversations, opt-in forms, and more. Klaviyo's Shopify app charges separately for SMS and email contacts, allowing users to upgrade as they grow their companies and channels. However, on its website, Klaviyo offers free email and email & SMS plans. The plans can be scaled depending on the number of contacts and the number of monthly SMS/MMS credits. The credits will get you a different number of messages depending on the region. You can see the exact point costs below. USACanadaUKAUSNZSMS (credits)135410MMS (credits)35N/AN/AN/A » Check out the Klaviyo price calculator for an exact quote Usability With all the different features Klaviyo offers to its customers, sometimes things can get a little complicated. Although the setup is usually painless and the platform's interface easy to navigate, some users may find using it a little overwhelming at first due to the high customizability. To help you out, the Klaviyo team has created a ton of resources on their website for you to take advantage of. Anything from webinars to live training, the Klaviyo team is making it easier and easier to use their software. Support If there is one consistent criticism of the marketing platform, it's probably that of its customer support. While some cannot praise Klaviyo enough for its seamless integration with their e-commerce platform of choice, other Klaviyo reviews, left by current and previous users, don't rate the customer support highly. To counter this criticism, they now offer multiple avenues of contact for their customers, including chat support, email support, and a community forum that is available 24/7. Wide Integration Klaviyo integrates with a wide range of major e-commerce platforms, social media platforms, and third-party marketing software, including but not limited to: WooCommerceShopifyMagentoBigCommerceSalesforce Commerce CloudReChargeYotpoAfterShipPrivyFacebook Klaviyo offers more than simple "integration." Every connected app brings you more data that allows you to target your customers even more precisely. In addition, Klaviyo can suggest the right tech partner for your business through its matchmaking service. Why We Recommend It Klaviyo is an excellent tool that offers great marketing automation solutions. In our professional opinion, its integration and data analysis functionality is where it really shines. It gathers as much information as possible from all integrated pieces of software and allows you to personalize your communication with your customers and prospects even further. Turn One-Time Deals Into Long-Lasting Partnerships Klaviyo is a very powerful email marketing software. With so many great features and ease of integration with a wide range of e-commerce platforms, it's a very solid marketing tool. As long as you can get your head around the number of settings, customizable features, the high level of functionality and are happy with its sometimes pricey tiered payment system, Klaviyo can really help you take your e-commerce business' marketing strategies and potential profits to the next level.

Growave Review (2023): Best Shopify Conversion Tool?
Need to boost your conversions and marketing efforts? Find out whether Growave is the right Shopify conversion tool for your store.

