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Reviews.io Product Reviews for Shopify (2025) - Features & Pricing

Brody Hall
By Brody Hall
Joel Taylor
Edited by Joel Taylor

Updated November 16, 2023

Our team tests eCommerce apps and publishes reviews that are unbiased and not influenced by payments we receive from some of the app developers.

Reviews.io

Whether your online business offers customers products or services, it needs to stay competitive in today's online environments. One of the best ways to do this is with customer reviews. To help your business achieve this, Reviews.io has positioned itself in the market as a tool that will allow your online store to gather authentic customer feedback. Reviews.io does this by allowing the easy collection of online reviews, monitoring of your brand, and giving your customers the valuable opportunity of being heard.

Reviews.io


With all that said, is this marketing tool a good fit for you? Let’s take a look at how Reviews.io works and what value it can add to your online businesses.

Pros


  • Avoid negative publicity: Get genuine feedback from people who have actually used your services and products to avoid negative publicity and online complaints.
  • Stay ahead of the curve: Combine customer feedback with other customer data to increase your ROI and maximize your marketing spend for greater business growth.
  • Engage with your customers and grow your business

Cons


  • High cost for businesses that require full-featured plans: The monthly price tag may outprice some small businesses or startups.

REVIEWS.io

4.9/5(484 reviews)



Best for

Reviews.io is perfect for those businesses that are looking to quickly build their online reputation, boost customer loyalty, and social proof their products and services.

Reviews.io Pricing

  • 14-day trial for all plans
  • Essential Plan: $45/month
  • Small Business Plan: $89/month
  • Growing Business Plan: $159/month

Reviews.io's Possible Integrations

One of the biggest advantages of Reviews.io is that it has an exhaustive list of integrations. The most popular of these integrations includes, but certainly isn't limited to,:

  • Shopify and Shopify Plus
  • BigCommerce
  • Facebook for Business
  • Instagram
  • EKM
  • Gorgias
  • Klaviyo
  • Slack
  • Salesforce
  • Plus a whole heap of customizable APIs

Features of Reviews.io

Reviews.io not only collects and analyzes customer feedback but also provides users with a ton of other great features as well.

For instance, Reviews.io also uses artificial intelligence to analyze customer data and provide actionable insights to business owners. This functionality grants a number of benefits. For businesses, the platform improves customer service, marketing, and product development. For consumers, the platform helps them gain more knowledge about the products they purchase and the businesses they frequent.

In order to gather and display customer feedback quickly, Reviews.io also allows users to easily import reviews from other platforms. This includes reviews from places like Google, Facebook, Yelp, Yell.com, Houzz, and Check-a-Trade.

Usability of Reviews.io

When it comes to Reviews.io’s usability, it’s kind of a mixed bag. For customers themselves, Reviews.io is comparable to other third-party apps such as Loox or Stamped.io - making obtaining customer feedback a super simple process.

For business owners like yourself, Reviews.io can be a little less straightforward, particularly for those that are new to e-commerce apps for platforms like Shopify or BigCommerce. For example, although the application’s setup is generally considered a fairly easy process, some of the more advanced features can be a little trickier to get your head around.

Reviews.io's Customer Support

Reviews.io’s customer support is held in high esteem by most users. It is generally very responsive and helpful and can be reached through a variety of different ways, including 24/7 live chat, over the phone, or through the company’s online support center.

The Bottom Line

Customer satisfaction is important for any business, and this is only more paramount in the e-commerce space. Online shoppers rely on previous customers’ experiences and feedback to help them determine whether or not a company’s products and services are of high quality and are trustworthy. For these reasons, a marketing tool like Reviews.io is invaluable to your online business.

With Reviews.io you can easily encourage customer feedback and read what your customers have to say about their experience with your business. This will not only socially proof your business but also help to gain that much-needed competitive edge over your online competitors.

REVIEWS.io

4.9/5(484 reviews)



Reviews.io Product Reviews for Shopify (2025) - Features & Pricing

Recommended Reviews

Out-of-Stock Police: Best Inventory Management App for Shopify?

Sometimes, popular products fly off the virtual shelves of your Shopify store, leaving you with no inventory to serve new customers. When this happens, it’s important to ensure your customers aren’t actively trying to place orders for “out-of-stock” items. EGNITION's Out-of-Stock Police is a tool designed to assist store owners in optimizing and automating this process. The tool helps you to automatically push sold-out products to the bottom of your collections, so they’re less likely to get audience attention. Alternatively, you can hide your out-of-stock products completely until you refill your inventory. ProsFree package for up to 49 productsEasy-to-use interfaceCustomized sorting rulesAutomated workflows to save timeIncreased SEO performanceConsCan have a slight learning curveExpensive for the most advanced plans Out-of-Stock Police: Pricing Out-of-Stock Police offers a 7-day free trial to beginners, followed by a range of plans. There’s a free Bronze package, which supports stores with up to 49 products and 99 collections. This plan includes real-time automation, the option to hide or push your out-of-stock items down your collection lists, and tagging for out-of-stock products. You can also access 24/7 support and stock alerts. The paid plans essentially increase the number of products and collections you can manage, but they all include the same features. Options include: Customer Support Out-of-Stock Police promises 24/7 support to customers on every plan, including the free version. The company regularly releases new product updates and improvements, and guarantees fast responses if you’re having an issue with the app. However, the only real option for support is instant chat, so you won’t be able to call the team if you prefer to use the phone. Notably, the chat isn’t real-time, but someone is usually available to answer a question within the first hour or two after getting in touch. Who Is Out-of-Stock Police Best for? Virtually any business owner on Shopify could benefit from Out-of-Stock Police. All e-commerce leaders want to ensure their stores look up-to-date and engaging. That means it’s important to ensure your customers aren’t constantly facing “out-of-stock” notices whenever they click on a product page. Out-of-Stock Police helps to draw attention to the items you currently have available, so you’re more likely to generate conversions. It can also send you helpful automated alerts to let you know when you need to re-stock. Out-of-Stock Police: Features The focus of the Out-of-Stock Police app is to push your in-stock products into your customers' view, while moving out-of-stock items to the bottom of your collections. The tool integrates naturally with Shopify to help you organize your product portfolio. Key features include: Boosted SEO Out-of-Stock Police helps to boost your SEO by letting customers know when out-of-stock items will be returned to your site automatically. Rather than “hiding” pages, you can simply push them back in the collection queue, so they’re still indexed by Google. Automatic Collection Management The app will automatically push your out-of-stock items to the bottom of your collection as soon as your inventory status changes. This minimizes the amount of time you need to spend reworking your collections. Customization You can choose how you want to hide or move your out-of-stock items according to your inventory cycles. This could mean you set your product to be shown as “out of stock” for a certain number of days. If it doesn’t automatically come back in stock before the timer runs out, Out-of-Stock Police will continue to hide the product. Tagging You can assign specific tags to all out-of-stock items so you can use them in rules for smart collections, theme modifications, and other changes to your Shopify store. Automatic Republishing Business leaders can set the app to automatically re-publish hidden product pages when an item returns to “in-stock” status. This saves you the effort of manually removing and adding pages. Notifications You can get low-stock and out-of-stock alerts sent automatically to your email, complete with inventory data on a variant or product level. Easily export and download out-of-stock reports in seconds, so you can update your inventory. Out-of-Stock Police: Ease of Use Out-of-Stock Police is a relatively straightforward and convenient app. However, it might take a little time to get all of your automated workflows set up. You’ll need to define parameters like how long you want a page to be “pushed” to the bottom of your collection before the product is hidden. Despite this, the natural integration with Shopify and the convenient interface makes this tool a great choice for beginners. Plus, there’s plenty of customer support available if you have any issues. The Bottom Line: Is Out-of-Stock Police Worth It? Out-of-Stock Police is a convenient tool for companies struggling to keep track of their “out-of-stock” items on a Shopify store. It can help you to improve your SEO standing, increase your sales, and maintain the engagement of your target audience.

Tidio Review (2025): Pricing, Features, Support, & More!

According to a recent study, the amount of money consumers spend on retail purchases through chatbots is expected to reach $142 billion by 2024. That's a staggering increase from just $2.8 billion in 2019. Chatbots are not only convenient and cost-effective, but they also provide a personalized and engaging customer experience. Providing excellent customer service is not always easy. Merchants face many challenges, such as a lack of time or human resources to promptly handle customer queries, language barriers, time zone differences, etc. That's why we decided to review one of the most popular chatbot tools on the market: Tidio. Tidio is a chatbot and live chat platform that helps you communicate with your customers in real time, automate tasks, and personalize your interactions. We'll take you through the ins and outs of the app in this detailed review. Best For Tidio is the perfect app for any small to medium e-commerce store looking to improve customer service and increase sales. Whether you sell clothes, books, gadgets, or anything else, Tidio can help you connect with your customers and answer their questions in real time. However, stores with high volumes of customer inquiries or those that sell complex products will benefit the most from the app. This is because Tidio allows you to automate your responses, create chatbots, and integrate with other tools like email marketing and CRM. This way, you can save time, reduce costs, improve customer satisfaction, and ultimately, increase sales. ProsEasy-to-use UINo coding skills neededWide range of AI-driven featuresCustomizable chat widgets & chatbotsQuick multilingual supportMore affordable than similar appsConsLimited Shopify app integrationsFree plan has a limited number of chats » Check out our selection of the best sales-boosting apps to see your sales soar Overview of Features Live Chat Live chat is one of Tidio's core features. It allows you to respond to customers almost immediately to increase your sales. You can use live chat to collect customer data before the chat starts, see what customers are typing before they send messages, create a library of common answers for lightning-quick responses, and customize your chat widget to match your brand. You can also split your operators into departments so customers can reach the right person for their queries. Shopify Order Management If you run a Shopify store, you'll love this feature. Tidio lets you manage your orders during chats, provide product recommendations, and offer refunds without leaving the app. You can preview customers' shopping carts and review their order history, as shown in the image below. Tidio also serves as a discount generator app, issuing custom coupon codes to customers. These tools can help you reduce abandoned cart rates and increase customer loyalty. Chatbots Tidio's chatbots allow you to have fully automated customer service without any coding skills. You can use the visual chatbot builder to create your own chatbots or choose from 35+ templates for different scenarios. You can also use chatbots to collect customer data, send pop-up messages when customers abandon their cart, and conduct post-conversation surveys. Tidio AI Tidio AI can help you provide faster and smarter customer service. This feature comprises a set of advanced features that use artificial intelligence to enhance your chatbots and live chat. You can use the Reply Assistant to get suggested responses based on previous chats, the FAQ Wizard to create chatbots that answer common questions, and Smart Views to segment your visitors based on their behavior and preferences. Ticketing Ticketing is a feature that helps you track and prioritize customer queries. It can help you organize your customer service and avoid missing any important issues. You can tag customer queries with different labels, such as "urgent," "new," or "resolved." You can also add notes and create custom tags for your own convenience. Tidio takes the ticketing system one step further, allowing you to transform chats or emails into tickets in just a few clicks. Multichannel Tool The multichannel tool is a feature that helps you create a communication center by linking all your messaging channels into one platform. You can integrate Messenger, Instagram, Live Chat, and email with Tidio and respond to all your messages in one place. This way, you can save time, avoid switching between apps, and reach more customers on their preferred channels. Analytics Analytics is a feature that helps you measure and improve your customer service and sales, and Tidio functions as an excellent analytics app. It lets you see how your chatbots and operators are performing, how many conversions you are getting, and your customer satisfaction rate with your service. It also offers helpful suggestions on what you can do to improve. You can compare different metrics using charts and see how they change over time, helping you optimize your chat strategy to increase ROI. » Don't forget to track your income & expenses with our top picks for the best profit-tracking apps Plans & Pricing Tidio offers a forever-free plan and three paid plans, which you can try for free for seven days. They also offer a 17% discount if you choose an annual plan. Free The Free plan is an excellent choice to get your small website started, with no commitment required. With this plan, you can access live chat, chatbots, email support, the ticketing system, desktop and mobile apps, visitor info, and JavaScript API. You can have up to 50 unique conversations with live chat and up to 100 users with chatbots. The Free plan best suits small businesses or hobbyists who want to try out the app. Communicator The Communicator plan is best for mid-sized teams that base customer support on live conversations. With this plan, you get unlimited conversations with live chat and up to five operators. You also get features such as team departments, analytics, live typing, viewed pages, a live visitors list, and more. The Communicator plan costs $19 per month per operator. Chatbots The Chatbots plan is a handy add-on with automations made for self-service. With this plan, you can create as many chatbots as you want and use them to automate tasks, answer questions, and collect data. You also get features such as over 35 chatbot templates, the visual chatbot editor, Zapier integration, and more. This plan starts at a monthly fee of $19 and is best suited for businesses that want to automate their customer service and increase conversions. Tidio+ The Tidio+ plan is a solution for growing businesses looking for advanced features and dedicated support. With this plan, you get unlimited conversations with live chat and a custom number of operators. You can also access all features, including Tidio AI, FAQ wizard, Reply Assistant, Smart Views, and more. The Tidio+ plan starts at $329 per month and is best suited for businesses that want to get the most out of Tidio and optimize their chat strategy. Integrations Tidio offers a range of integrations that can help you connect your chatbot with your favorite tools. They can be divided into platform and app integrations. Platform Integrations Tidio integrates with all leading e-commerce platforms, so you can easily install Tidio on your website without any coding skills. Some of the 18 platforms that Tidio integrates with are: ShopifyBigCommeerceWooCommerceWixMagentoWordPress App Integrations Tidio also integrates with 17 apps to enhance your chatbot's functionality and performance. Some of the most useful apps that Tidio integrates with are: KlaviyoOmnisendActiveCampaignMailChimpJudge.meGoogle Analytics Usability Tidio is one of the most user-friendly chatbot platforms on the market. You can set up your account and start chatting with your visitors in less than five minutes. As you can see below, the user interface is clean, intuitive, and easy to navigate. You can access all the features from the dashboard, such as chatbot templates, scenarios, settings, and analytics. The tool offers a wide range of chatbot templates to suit different purposes and industries. You can also create your own chatbot scenarios without coding using the drag-and-drop editor. Tidio is reliable and fast, with minimal downtime or technical issues. Support Tidio is more than just a chat tool. It's also a support tool that offers various ways to help you get the most out of the product. You can rely on the Tidio team for assistance, whether a quick answer, a detailed explanation, or a custom solution. Here are some of the support options they provide: Live chat support: Support staff typically respond within minutes on weekdays and are always friendly and helpful.Email support: They reply to your emails promptly and professionally every weekday.24/7 emergency phone support: They have a round-the-clock hotline in case you need immediate assistance.Customer success manager: A dedicated member of the Tidio team will guide you through the best practices and help you grow your business.Implementation specialist: They offer custom setup and integration for bigger teams or complex projects.Training sessions: You and your team have access to training on how to get the best out of Tidio.Chatbot building assistance: They can help you set up the bots for your specific needs and goals.Blog, case studies, and comparison articles: You can read helpful tips on chat, marketing, and e-commerce, gain inspiration from other businesses, and explore how Tidio compares to the competition.Help center: Tido also has a comprehensive knowledge base with articles, videos, and tutorials on a wide range of topics you can see below. From Conversations to Conversions: Turn Customer Service Into Sales Tidio is not just a chatbot platform. It's also a great marketing tool to help you turn your website visitors into loyal customers. Although it has minor drawbacks, like the limited nature of the free plan, it offers a wide range of robust capabilities that set it apart from its peers. With Tidio, you can create personalized chatbots that engage your visitors with relevant messages and offers. You can also use live chat to provide exceptional customer service and answer any questions or concerns they might have. Plus, you can track and analyze your visitors' behavior and preferences to optimize your website and campaigns. All of these features can help you generate more leads and increase sales through targeted and exceptional customer service. Tidio not only helps you start the conversation, but it also ensures that you end it with a conversion. » Gain further momentum with some of the best conversion rate optimization apps

Shopify Single Sign-On (SSO): Improve Your Customers' Login Experience

In today's e-commerce landscape, conducting business on the cloud and using third-party services is the norm. As a result, users expect seamless and frictionless access from anywhere, anytime, and with any device. This is where single sign-on (SSO) login capabilities come into play. In this post, we will explore the benefits of Shopify Single Sign-On by miniOrange, an app that provides a solution to ensure an easy, secure, and efficient login to a Shopify store using a single set of credentials, all within minutes. Benefits of Shopify Single Sign-On Shopify sellers often have multiple e-commerce platforms in their business architecture. Using the Shopify Single Sign-On app, users can effortlessly log in to any of these platforms with a single set of login credentials. This eliminates the need for customers and employees to memorize different credentials for multiple applications, leading to increased staff productivity and user experience. Moreover, the app restricts users based on their behavior, like device location, time of access, the device used to access, etc., which helps prevent spammers from targeting and accessing your store. App Features & Integrations 1. Multiple Identity Providers (IDPs) The app supports multiple identity providers, including: Azure AD & Azure AD B2CAmazon CognitoOktaminiOrangePingOneGoogle Apps 2. Shopify Store as IDP Configure your Shopify Store as an identity provider and allow users to log in to any CMS platform or website using their Shopify credentials. Enable seamless single sign-on for multiple Shopify stores using one of them as the identity provider. 3. Attribute Mapping Attribute mapping allows the service provider to retrieve the necessary information from the identity provider and apply it to the user's account in the service provider. With Shopify Single Sign-On, you can assign user roles and map user attributes from the identity provider to the service provider (SP) during authentication. 4. Supports All Standard Authentication Protocols This includes the following: SAML 2.0OAuth 2.0OpenID ConnectJWTLDAPAPI authentication 5. Security Features The app has robust security features that protect against fraud and unauthorized access. It can be customized to meet the specific security needs of the business, and it complies with PCI DSS, GDPR, and HIPAA. The app also provides multi-factor authentication (MFA), customizable login widgets, and custom requirements. 6. Other Features Compatible with Shopify Headless Stores and Hydrogen FrameworkMobile SSO integrationRestricts users from using multiple devices to access the store during SSORestrict content on SSOEasy user management to delete & update used data in real timeOffers discounts based on customers' tags Pricing Plans Shopify Single Sign-On is available to both Shopify Plus and non-Plus businesses at affordable, industry-specific (B2B or B2C) price points. For B2C Businesses Features such as unlimited SSO user creation, account linking, a fully customizable login widget, and more are included in all four payment tiers. However, each plan has its own unique elements: Standard Plan ($89/month)1,000 unique usersBasic attribute mappingPremium Plan ($129/month) This plan offers all of the Standard Plan's features, as well as:3,000 unique usersAdvanced attribute mappingAuto redirect to IDP supportUser JWT after authenticationEnterprise Plan ($149/month) This plan offers all of the features of the previous plans, as well as:4,000 unique usersAdvanced attribute mapping, including metafieldsAuto update user profileDomain-based restrictionSession persists over 24 hoursAuto-taggingProfessional Plan (requires contacting the developers) This plan offers all of the previous plans' features, as well as:4,000+ unique usersCustom advanced attribute mappingFraud prevention based on IP, device, location, and time For B2B Businesses Most of the available features, from auto-tagging and account activation to domain-based restriction and customizable login widget, are included in all four pricing options. However, there are a few that are specific to each plan: Standard Plan ($89/month)100 unique usersBasic Attribute mappingPremium Plan ($219/month) This plan offers all of the Standard Plan's features, as well as:500 unique usersAdvanced attribute mappingMultiple IDP supportedUser JWT after authenticationEnterprise Plan ($299/month) This plan offers all of the features of the previous plans, as well as:1,000 unique usersAdvanced attribute mapping, including metafieldsRedirect endpoint and single logout endpoint (SLO)Session persists over 24 hoursProfessional Plan (requires contacting the developers) This plan offers all of the previous plans' features, as well as:1,000+ unique usersCustom advanced attribute mapping Support & Ease of Use Integrating Shopify Single Sign-On by miniOrange is a straightforward process that can be completed in minutes. The app has a dedicated 24/7 customer support team that responds to queries and troubleshooting. Alternatively, you can contact them at [email protected]. Final Verdict: Should You Use Shopify Single Sign-On? Shopify Single Sign-On by miniOrange is an app that provides a seamless and secure login solution for Shopify store owners and their customers. It eliminates the need for multiple credentials and restricts unauthorized access. It supports various authentication protocols, attribute mapping, and security features compliant with industry standards. The app is available at affordable price points for both B2B and B2C businesses, and its integration is easy with 24/7 customer support. If you're interested in trying the app, you can visit their website to learn more or start your 15-day free trial.