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WATI's WhatsApp Chat & Abandoned Cart: Boost Revenue Through WhatsApp

Abandoned carts occur when customers add items to their online shopping carts but leave before completing the purchase. This can significantly impact your online store and result in lost revenue, less accurate inventory levels, and lower customer satisfaction. Statistics on cart abandonment rates show it's a widespread problem for e-commerce businesses. According to the Baymard Institute, the average cart abandonment rate is 69.99%. To mitigate this challenge, tools like WATI's WhatsApp Chat & Abandoned Cart app are available to you drive sales and conversions through WhatsApp marketing. In this post, we'll explore the key features and benefits of this app, as well as its pricing and potential impact on your e-commerce business. Best For Wati: WhatsApp Chat is best used as a customer support and engagement tool for businesses who are looking to communicate with their customers quickly and effectively to help with abandoned cart recovery. It allows businesses to set up predefined messages, automated greetings and responses, and has message templates for various use cases, such as order updates, shipping notifications, and appointment reminders. Many of these marketing workflows are automated which saves time and money and, most importantly, leads to increased conversions by sending reminders to customers about incomplete purchases. ProsScalability and flexibilityMulti-channel supportEasy metric reportingAutomated workflowsAffordable pricing plansConsRequires a WhatsApp business API accountNo free planLimited customization » For more help with conversion rate optimization, check out this list of best CRO apps Overview of Features The app offers a wide range of features to help e-commerce businesses reduce cart abandonment rates and increase sales. The four most useful features are: 1. Automatic Cart Abandonment Notifications WATI's app will automatically contact customers with abandoned carts to let them know their purchases are outstanding and even provide a useful link directly to the checkout window. You can even persuade customers to return with custom discount codes. 2. Automated Chatbot & Order-Related Message Builder Use simple flow diagrams to automate a chatbot based on keywords in multiple languages to answer common questions your customers may ask. You can also send automated order-related messages to your customers to keep them in the loop and satisfied without any coding experience required. 3. Official WhatsApp API Partner Since WATI is an official API partner, you can expect the following features as a bonus: WhatsApp green tick of authenticity for your businessSuper affordable WhatsApp message pricingDedicated WhatsApp API-approved number with your business details 4. Shared Multi-Agent Inbox and Analytics Reports Reply to your customers from a shared inbox, giving them the opportunity to reply to the same number they first contacted. Additionally, see reports of all incoming messages, agent response times, agent performance, conversation status, and more to judge the performance of different services accordingly. » Discover the best Shopify apps to increase sales and improve your bottom line now Plans & Pricing WATI provides three different price options for its WhatsApp Chat tool, two aimed at mid-sized businesses and one towards larger companies. The first two, Standard and Pro, provide monthly and annual payment options. When opting for the annual payment plan, you save 20% off the full price. The Enterprise Plan has flexible pricing based on your specific requirements. Core functionalities, such as a shared inbox for teams, contact and broadcast management, template submission, and more, are included in all pricing tiers. However, each strategy has its own distinctive elements. Standard Plan ($49/month or $40/month if paid annually)For mid-sized businessesBasic chatbot builder; ten chatbotsTwo global webhooksPro Plan ($98/month or $80/month if paid annually) This plan offers all of the Standard Plan's features, plus:For mid-sized businessesAdvanced chatbot builder; 25 interconnected chatbotsCollect data & trigger automationRoute chats & update attributesTen global webhooksEnterprise Plan (custom price) This plan offers all of the features of the previous plans, plus:For large-sized businessesHigher API limitsHigher Chatbots and keywordsDedicated Account ManagerPriority supportIP whitelistingUnlimited global webhooks Integrations WATI: Whatsapp Chat offers a large amount of integrations with popular APIs, CRMs and e-commerce platforms. This includes but is not limited to: Salesforce, HubSpot, and Zoho CRMShopify, WooCommerce, and MagentoZendesk, Freshdesk, and Help ScoutFacebook Messenger » Build long-term relationships with your clients by increasing your customer lifetime value Usability The app provides a user-friendly interface that allows you to navigate and access its features intuitively. It has an easy-to-read dashboard that provides an overview of important metrics and key performance indicators, such as message volumes, response times, and customer engagement. We found the learning curve to be a little steep at first but very easy to use once you've wrapped your head around it. Support WATI has a great support team with a range of options to help users with any questions or queries they may have. This includes a comprehensive database on their website that covers various aspects of the app's functionality, features, setup instructions, and troubleshooting guides. Users can also get in touch via e-mail, live chat support or browse through the community forums where they can interact with others, share experiences, ask questions, and provide insights on FAQs. Take It Down a Notch: Successfully Reducing Cart Abandonment Reducing cart abandonment rates on your e-commerce store can be a highly effective way of boosting your revenue and keeping your customers happy. However, the fact that WATI's service automates this process for you on top of a WhatsApp chatbot, a WhatsApp-partnered green tick verification, and affordable message services, analytics reports, and more makes it a necessity for your Shopify store. » Interested in effectively boosting your online presence through WhatsApp? Discover QuickReply.ai

Shopify Single Sign-On (SSO): Improve Your Customers' Login Experience

In today's e-commerce landscape, conducting business on the cloud and using third-party services is the norm. As a result, users expect seamless and frictionless access from anywhere, anytime, and with any device. This is where single sign-on (SSO) login capabilities come into play. In this post, we will explore the benefits of Shopify Single Sign-On by miniOrange, an app that provides a solution to ensure an easy, secure, and efficient login to a Shopify store using a single set of credentials, all within minutes. Benefits of Shopify Single Sign-On Shopify sellers often have multiple e-commerce platforms in their business architecture. Using the Shopify Single Sign-On app, users can effortlessly log in to any of these platforms with a single set of login credentials. This eliminates the need for customers and employees to memorize different credentials for multiple applications, leading to increased staff productivity and user experience. Moreover, the app restricts users based on their behavior, like device location, time of access, the device used to access, etc., which helps prevent spammers from targeting and accessing your store. App Features & Integrations 1. Multiple Identity Providers (IDPs) The app supports multiple identity providers, including: Azure AD & Azure AD B2CAmazon CognitoOktaminiOrangePingOneGoogle Apps 2. Shopify Store as IDP Configure your Shopify Store as an identity provider and allow users to log in to any CMS platform or website using their Shopify credentials. Enable seamless single sign-on for multiple Shopify stores using one of them as the identity provider. 3. Attribute Mapping Attribute mapping allows the service provider to retrieve the necessary information from the identity provider and apply it to the user's account in the service provider. With Shopify Single Sign-On, you can assign user roles and map user attributes from the identity provider to the service provider (SP) during authentication. 4. Supports All Standard Authentication Protocols This includes the following: SAML 2.0OAuth 2.0OpenID ConnectJWTLDAPAPI authentication 5. Security Features The app has robust security features that protect against fraud and unauthorized access. It can be customized to meet the specific security needs of the business, and it complies with PCI DSS, GDPR, and HIPAA. The app also provides multi-factor authentication (MFA), customizable login widgets, and custom requirements. 6. Other Features Compatible with Shopify Headless Stores and Hydrogen FrameworkMobile SSO integrationRestricts users from using multiple devices to access the store during SSORestrict content on SSOEasy user management to delete & update used data in real timeOffers discounts based on customers' tags Pricing Plans Shopify Single Sign-On is available to both Shopify Plus and non-Plus businesses at affordable, industry-specific (B2B or B2C) price points. For B2C Businesses Features such as unlimited SSO user creation, account linking, a fully customizable login widget, and more are included in all four payment tiers. However, each plan has its own unique elements: Standard Plan ($89/month)1,000 unique usersBasic attribute mappingPremium Plan ($129/month) This plan offers all of the Standard Plan's features, as well as:3,000 unique usersAdvanced attribute mappingAuto redirect to IDP supportUser JWT after authenticationEnterprise Plan ($149/month) This plan offers all of the features of the previous plans, as well as:4,000 unique usersAdvanced attribute mapping, including metafieldsAuto update user profileDomain-based restrictionSession persists over 24 hoursAuto-taggingProfessional Plan (requires contacting the developers) This plan offers all of the previous plans' features, as well as:4,000+ unique usersCustom advanced attribute mappingFraud prevention based on IP, device, location, and time For B2B Businesses Most of the available features, from auto-tagging and account activation to domain-based restriction and customizable login widget, are included in all four pricing options. However, there are a few that are specific to each plan: Standard Plan ($89/month)100 unique usersBasic Attribute mappingPremium Plan ($219/month) This plan offers all of the Standard Plan's features, as well as:500 unique usersAdvanced attribute mappingMultiple IDP supportedUser JWT after authenticationEnterprise Plan ($299/month) This plan offers all of the features of the previous plans, as well as:1,000 unique usersAdvanced attribute mapping, including metafieldsRedirect endpoint and single logout endpoint (SLO)Session persists over 24 hoursProfessional Plan (requires contacting the developers) This plan offers all of the previous plans' features, as well as:1,000+ unique usersCustom advanced attribute mapping Support & Ease of Use Integrating Shopify Single Sign-On by miniOrange is a straightforward process that can be completed in minutes. The app has a dedicated 24/7 customer support team that responds to queries and troubleshooting. Alternatively, you can contact them at [email protected]. Final Verdict: Should You Use Shopify Single Sign-On? Shopify Single Sign-On by miniOrange is an app that provides a seamless and secure login solution for Shopify store owners and their customers. It eliminates the need for multiple credentials and restricts unauthorized access. It supports various authentication protocols, attribute mapping, and security features compliant with industry standards. The app is available at affordable price points for both B2B and B2C businesses, and its integration is easy with 24/7 customer support. If you're interested in trying the app, you can visit their website to learn more or start your 15-day free trial.

EasyRoutes for Shopify: E-commerce Tracking & Delivery Management

Managing safe, reliable, and efficient delivery of your products without stress seems like an impossible task. Fortunately, an efficient delivery management app makes the processes involved simple for any Shopify seller. EasyRoutes is a dispatch and delivery tracking app that takes your Shopify orders and converts them into optimized local delivery routes with itemized inventories that are easy to share with your drivers or hassle-free when you have to deliver products yourself. Why You Should Use EasyRoutes EasyRoutes shows signs of being an all-in-one fulfillment solution that could potentially save you hours of time planning and optimizing the quickest delivery routes. The app integrates seamlessly with Shopify and your store's orders, removing the need to import and export spreadsheets. Users select the orders for delivery, and the app intuitively determines the most efficient route to deliver your products, complete with packing lists. EasyRoutes Features Let's dive into the highlight features of EasyRoutes: Route Optimization One of EasyRoutes' advantages is the ability to optimize your routes. Apply handy filters, use tags, and search to find the exact orders you want to deliver. Afterward, you only have to click a button to add your selection to your route staging area. Once all your orders have been selected, EasyRoutes will optimize your addresses and output a map, stop list, and route inventory you can use as a packing list. Making adjustments to your route, should you receive a last-minute order, is painless - simply add it to a route you've already created. It's also a breeze to make changes with EasyRoutes' full suite of editing tools. Once all routes have been made, EasyRoutes instantaneously optimizes it to be the shortest and fastest one available. Driver Apps Delivery Driver is EasyRoutes' IOS and Android app for your driver (or yourself, if you do your own deliveries). It equips your driver with the tools they need to focus on one delivery at a time. Drivers can mark orders as Out for Delivery, Delivered, and Missed Delivery. With EasyRoutes' easy integration with Shopify, all order updates your driver makes sync automatically with your store's backend. Additional handy features include integration with any navigation app (Google Maps, Apple Maps, or Waze), attaching notes, taking photos, and capturing a signature as proof of delivery. EasyRoutes' Delivery Driver also gives your drivers the ability to see any critical order and delivery notes and the contents of the order they are delivering. On top of this, they can also call or text a customer with the tap of a button. Other Noteworthy Features Proof of delivery Attach proof of delivery photos, e-signatures, and notes to your orders for peace of mind.Customer tracking links Customers can use a customizable tracking link to monitor their deliveries and receive notifications for all delivery events. ETAs and drive times Manage expectations by keeping an eye on estimated drive and arrival times.Route scheduling Schedule routes for dispatch at a specific day/time in the future, complete with accurate ETAs.Route inventories Before embarking on a delivery, EasyRoutes features a packing list to ensure you have everything you need. EasyRoutes Customer Reviews The reception from the public has been rather positive, claiming that the app provides users with superb usability, an intuitive interface, and effortless customizability. It has maintained a solid 4.8-star rating on the Shopify app store with numerous customer reviews. ​​To see if EasyRoutes is right for your shop, visit their website to learn more or to start your free trial.