Klaviyo Review (2024): Simplifying Email Automation
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Updated February 14, 2024.
Our team tests eCommerce apps and publishes reviews that are unbiased and not influenced by payments we receive from some of the app developers.
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If you've spent any amount of time researching email marketing automation platforms, you've likely noticed one name popping up again and again—Klaviyo.
In a nutshell, Klaviyo is a marketing automation platform used primarily for email and SMS marketing. It's an excellent option for those e-commerce platform users who want to kick their targeted marketing strategies up a notch and improve their performance. It supports integration for most major e-commerce platforms, and the app facilitates easy setup, omnichannel marketing, and customer data collection for future marketing campaigns.
If you're interested in using an email marketing automation platform and making it work with other marketing channels, read on as we break down absolutely everything you need to know about Klaviyo.
What Is Klaviyo?
Klaviyo is a cloud-based email and SMS marketing automation tool available for many of the major e-commerce platforms currently available. Through the Klaviyo dashboard, users can deliver super-targeted email campaigns based on predictive analytics that includes customers' previous purchasing, refund requests, in-store visitor activity, and email interaction history.
These predictive analytics are then leveraged to take the guesswork out of email marketing and create high-performing automated emails and SMS messages that target customers with ultra-personalized content.
Who's Klaviyo for
The Klayivo app is best for small to large e-commerce stores that wish to automate their email marketing efforts while still maintaining control over their branding style and marketing vision.
What Makes Klaviyo Stand Out
- Customizable Marketing Campaigns & Precise Customer Targeting E-commerce marketers can shift and pivot their marketing strategies as they see fit and target customers based on their in-store behavior, location, and their individual interactions with previous campaigns.
- Facebook Advertising Integration This allows e-commerce marketers to not only advertise to targeted audiences but also to add any subscribers to Facebook Ad Forms, all within the platform.
- Marketing Automation Klaviyo can fully automate various marketing tasks. It facilitates marketing avenues that assist in building strong marketing flows, tracking customer behavior, and automating triggered emails that reduce marketing costs.
Pros
- Highly customizable marketing campaign
- Precise customer targetting
- Painless Facebook Ad Integration
- Seamless marketing automation
- Pre-built templates and automation
Cons
- Advanced functionalities can be complicated
- Inattentive customer support
- Tiered pricing system can be pricey
Features
Klaviyo has a ton of great features that are sure to drive the success of your e-commerce business.
First up, the setup is headache-free and uncomplicated. Once the setup is complete, dive in and start pulling unlimited real-time customer data to create personalized content for your eagerly awaiting audience.
Klaviyo also features ROI-based reporting. That way, you can easily track exactly how much your marketing efforts are costing and just how effective your launched campaigns are.
The app also supports comprehensive and easy A/B testing, allowing you to monitor how different versions of your campaigns perform. Once you have this info, you'll be able to fine-tune your marketing efforts and get the highest-converting variant possible.
Email segmentation allows users to target their customers through their behavior and transactional data to enable target promotions to be more effective and precise.
Pre-built email responders allow for automated flows that are both effortless and time-saving.
Klaviyo Pricing
When it comes to pricing, Klaviyo follows a monthly subscription-based service. If you have up to 250 email contacts and can get away with sending between 15 and 150 SMS/MMS messages (depending on the region), you can use the free plan. Anything more than that costs actual money. Paid plans provide extra features like additional chat support, 2-way conversations, opt-in forms, and more.
Klaviyo's Shopify app charges separately for SMS and email contacts, allowing users to upgrade as they grow their companies and channels. However, on its website, Klaviyo offers free email and email & SMS plans.
The plans can be scaled depending on the number of contacts and the number of monthly SMS/MMS credits. The credits will get you a different number of messages depending on the region. You can see the exact point costs below.
| USA | Canada | UK | AUS | NZ |
---|---|---|---|---|---|
SMS (credits) | 1 | 3 | 5 | 4 | 10 |
MMS (credits) | 3 | 5 | N/A | N/A | N/A |
» Check out the Klaviyo price calculator for an exact quote
Usability
With all the different features Klaviyo offers to its customers, sometimes things can get a little complicated.
Although the setup is usually painless and the platform's interface easy to navigate, some users may find using it a little overwhelming at first due to the high customizability.
To help you out, the Klaviyo team has created a ton of resources on their website for you to take advantage of. Anything from webinars to live training, the Klaviyo team is making it easier and easier to use their software.
Support
If there is one consistent criticism of the marketing platform, it's probably that of its customer support. While some cannot praise Klaviyo enough for its seamless integration with their e-commerce platform of choice, other Klaviyo reviews, left by current and previous users, don't rate the customer support highly.
To counter this criticism, they now offer multiple avenues of contact for their customers, including chat support, email support, and a community forum that is available 24/7.
Wide Integration
Klaviyo integrates with a wide range of major e-commerce platforms, social media platforms, and third-party marketing software, including but not limited to:
- WooCommerce
- Shopify
- Magento
- BigCommerce
- Salesforce Commerce Cloud
- ReCharge
- Yotpo
- AfterShip
- Privy
Klaviyo offers more than simple "integration." Every connected app brings you more data that allows you to target your customers even more precisely. In addition, Klaviyo can suggest the right tech partner for your business through its matchmaking service.
Why We Recommend It
Klaviyo is an excellent tool that offers great marketing automation solutions. In our professional opinion, its integration and data analysis functionality is where it really shines. It gathers as much information as possible from all integrated pieces of software and allows you to personalize your communication with your customers and prospects even further.
Turn One-Time Deals Into Long-Lasting Partnerships
Klaviyo is a very powerful email marketing software. With so many great features and ease of integration with a wide range of e-commerce platforms, it's a very solid marketing tool.
As long as you can get your head around the number of settings, customizable features, the high level of functionality and are happy with its sometimes pricey tiered payment system, Klaviyo can really help you take your e-commerce business' marketing strategies and potential profits to the next level.
Klaviyo Review (2024): Simplifying Email Automation
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PageFly Review 2024: Pros & Cons, Pricing, & More
In today's competitive e-commerce market, having a visually appealing and easy-to-navigate website is essential for your business' success. A well-crafted website that's easy to navigate can help attract more customers, increase your brand visibility, and build credibility while providing an enjoyable user experience. If you're looking for an easy way to make your Shopify store look more attractive, PageFly is an advanced e-commerce page builder that allows you to design and customize your store in a matter of minutes. Below, we'll look into the app's pros, cons, pricing, and more to help you decide whether this is the best Shopify store design app for you. Pros150,000+ active usersAdvanced analytics toolsUnlimited design options24/7 supportOptimized for mobile phonesConsLimited Free VersionPossible slow loading at times Best For Offering great features for conversion rate optimization, PageFly is best suited for e-commerce merchants, partners, agencies, and freelancers. If your aim is to build advanced web pages without the help of a technical programmer, PageFly can come in quite handy. Although the app is useful for most e-commerce stores, it's particularly beneficial for SMBs using Shopify. In addition to offering customizable templates for your Shopify page, the app also comes with the latest Shopify features, including Countdown Timers, Opt-in Forms, and Image Carousels, making it a great choice for Shopify store owners. » Check out other apps to increase sales as well Overview of Features PageFly offers a host of helpful features for building your landing pages, including the following: Customizable Page Templates The app provides a library of over 100 templates you can use as the foundation of your page. The available template types include: Holiday pageLanding pageHome pageCollection pageProduct pageIntegration templatesAbout pageContact pageBlog post pagePassword page What's more, all the templates are highly customizable—you can change them to your liking and add elements such as custom images, video backgrounds, product carousels, and more. This can help make your pages match your brand identity, increasing your chances of sales by reinforcing your brand with your customers. » Here's what you need to build your Shopify store's landing pages Drag-and-Drop Page Builder The drag-and-drop page builder makes it easy for you to create and customize your pages with just a few clicks. In addition to the easy-to-use options for adding images and slideshows, text editing, and button design, you can also add HTML and CSS code if you wish. The builder lets you simply drag the elements you want into place, adjust their settings, and save changes to facilitate your store design and improve customer experience in your store in no time. Mobile-Responsive Pages PageFly helps make sure that your pages look great on any screen by automatically optimizing them for mobile devices. This helps ensure your store's design looks great even when customers access your store from tablets or phones, improving user experience and boosting your chances of conversion. SEO-Friendly Pages You can expect the pages you create with PageFly to be optimized for search engine crawlers and users. With helpful SEO elements like meta tags and descriptions, PageFly's pages are designed to rank higher in search engines, driving more organic traffic to your store. This can increase your store's visibility, improving its performance and helping you attract more customers. Analytics & Tracking PageFly also allows you to track page views as well as conduct A/B tests to test different page variations. Some of the useful analytics PageFly provides for your pages include: Page visitsTime on pageConversion rate This data can help you understand user behavior in your store and make decisions based on their actions. By tracking and measuring the performance of your pages, you can make improvements to boost your store's bottom line. Plans & Pricing PageFly offers several plans depending on the features that you need. Here's what they are: Free Plan: Best for those who are just starting out, the Free Plan includes PageFly's basic features with 1 slot to test out the page builder before committing to a paid plan.Pay As You Go Plan: Offering additional flexibility and payment on a per-user basis, this plan comes at $24 per month for 10 slots, all app features, and 24/7 live chat support.Enterprise Plan: Best for those who need advanced customization features, this plan includes access to all of PageFly's features, priority support, SEO optimization, the ability to create unlimited pages, and more for $199 per month. Integrations PageFly also offers a wide variety of integrations with other popular apps and services to streamline your marketing efforts and enhance your performance. This allows you to easily add features such as customer reviews, product upsells, Google Analytics tracking, and more. Additionally, you can use PageFly to add custom code and tracking snippets so you can easily choose third-party integrations or custom scripts. Popular integrations available with PageFly include: KlaviyoJudge.meYotpoMailChimp These top-tier integrations offer an array of features to improve the user experience and take your online store to the next level. Usability As it requires no coding knowledge, PageFly is very easy to use—all of the features are intuitive and simple to navigate with just a few clicks. PageFly's intuitive user interface makes creating beautiful, mobile-responsive pages easy with minimal effort. Its drag-and-drop builder significantly facilitates page customization, while the various integrations with other popular apps and services like Klaviyo or Judge.me further streamline the page-building process. Support PageFly offers 24/7 customer support in the form of either live chat or email. The app's knowledgeable team will help you with any queries you have about the platform in a timely manner, helping you resolve any issues quickly. This is what we love about PageFly the most, as it helps build trust and reassure merchants that resolving their issues is a priority. What's more, the app offers additional resources like the Help Center, video tutorials, blog posts, and an active Facebook group for users of the platform, which is a great place to get advice from other merchants. Build a Profitable Store One Page at a Time PageFly is a feature-rich page builder for Shopify stores that offers a powerful suite of tools to help you create and customize pages quickly, easily, and efficiently. With its user-friendly interface, reasonable pricing, and strong customer support, we highly recommend PageFly. This page-building app is a great solution to boost user experience and sales in your Shopify store that benefits newbies and experienced users alike.
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Smile.io Review (2024): Pricing, Integrations, Support & More
E-commerce is a competitive market and an effective tactic to increase your average order value and overall sales is loyalty and rewards programs. These offer different benefits to your customers and incentivize them to stay loyal to your brand. Consider that 71% of customers consider their membership to a loyalty program as integral to their relationship with a brand, meaning your customer retention can jump by 5% and overall sales can increase by 25%. There is a wide array of apps available to make managing loyalty and rewards programs convenient. Smile.io is a highly-rated Shopify app that aims to help you make first-time customers forever customers by letting you build your own loyalty and rewards programs. Let's take a closer look. ProsHighly customizedProvides detailed analyticsUser-friendlyOffers multiple reward optionsConsCan be complex for beginnersLimitations on free planRequires ongoing maintenance and updates What Is Smile.io? Smile.io is a customer loyalty platform that helps businesses create and manage loyalty and rewards programs effectively for their customers. Businesses can customize rewards and points to encourage repeat purchases, set VIP tiers for exclusive benefits, and introduce referral programs. Best For Smile.io works best for small to mid-sized businesses, especially if you use Shopify as your e-commerce platform. The app is easy to use and requires no coding skills—you can do everything from the dashboard, saving smaller businesses developer costs. Smile.io's functionalities are also fully customizable, so it's easier for small and mid-sized businesses to establish their brand identities. Overview of Features Loyalty Points Program You can offer your customers loyalty points for various actions, such as joining the program in the first place, making a purchase, referring a friend, or engaging with your business on social media. Your customers can then redeem these points for rewards that include discounts, free products, or free shipping. An additional feature we really like is the Smile Wallet. Instead of endlessly searching through their emails, your customers can view their available points in the wallet. It also updates automatically, so you and your customers don't have to keep track of points earned and spent manually. Referral Program The referral program can help you incentive your customers to recommend your program to their friends and family. We like that this feature has a triple pay-off: your customer, their successful referral, and your business are rewarded. Just like the loyalty program, your customers can use their points to get rewards like discounts, free products, or free shipping. Additionally, because Smile.io can integrate with different email programs, you can easily keep your new and current customers up to date. VIP Program Make your customers feel like stars with Smile.io's VIP program by offering exclusive rewards and benefits. You can create tiers within the program and encourage your customers to keep on climbing the ranks with automatic rewards each time they reach a new tier, including free products, discounts, or the option to earn points faster. As an added push, you can set milestones for your customers, including time limits, to create a sense of urgency and inspire action. Plans & Pricing Smile.io offers four different plans to Shopify sellers so you can choose which one will suit your needs and budget best, including a free plan. The free plan offers basic functionalities, including basic branding options and a limit of 200 monthly orders. The Starter Plan already gives you access to advanced branding and unlimited orders, but still restricts you to one integration. The Growth Plan introduces pop-up and point expiration features, but access to features like the VIP program and unlimited integrations only comes with the Pro Plan. Integrations Smile.io offers integrations over a wide range of platforms to give your business a stable position such as: Email & SMS marketing: Klaviyo, Mailchimp, HubSpot, SMS Bump.Customer reviews: Reviews.io, Judge.me, Stamped.Customer service: Gorgias.Forms: Privy.Business intelligence: Glew.io. Usability Smile.io has a user-friendly interface that allows you to easily manage your loyalty programs and track customer engagement. Along with a fast setup time, the app also offers customization options that help you tailor your programs according to your specific needs. And because Smile.io offers seamless integrations with popular e-commerce platforms like Shopify, Mailchimp, and Klaviyo, it makes it easy to incorporate your programs into existing marketing and sales strategies. Support Smile.io's robust support system has a 24/7 available support team. You can also refer to other resources, including e-books, industry guides, and research papers. Additionally, Smile.io regularly publishes and updates blogs and holds Q&A sessions to discuss new trends and new platform functionalities. Plus, a demo video is always available to help beginners. These resources mean you feel confident and that Smile.io has your back. Give Your Customers a Reason to Smile In a nutshell, Smile.io simplifies the process of creating and managing a loyalty program by offering features such as point programs, referral programs, and VIP programs, all in one platform. The key benefits you can get from loyalty and rewards program include improved customer engagement, higher average order value, and increased customer lifetime value. Due to its user-friendly dashboard and helpful resources, it is no wonder more than 100,000 businesses rely on Smile.io to keep their customers happy and engaged with a comprehensive loyalty program solution.
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Fulfill Sync for Shopify: Streamline Your Fulfillment Process
Whether you're running an established e-commerce store or new to the market, efficient shipping and fulfillment are crucial to your business' success. E-commerce does come with its own unique frustrations, such as the time-consuming process of manually updating tracking info on each order. Luckily, with an app like Fulfill Sync, you can streamline your shipping process. We review this promising shipping and fulfillment app. What Does Fulfill Sync Do? Fulfill Sync helps e-commerce shop owners update tracking information for multiple clients on numerous orders simultaneously without the nuisance of updating the tracking number manually on each order page. This nifty app automates fulfilling orders from 3PL shipping files from vendors, suppliers, dropshippers, or warehouses. It also reads from a file to identify the fulfillment orders and updates each product's tracking number and company based on the SKU. Fulfill Sync allows you to manage multiple suppliers providing you with different order files. Fulfill Sync Features Fully Configurable Fulfill Sync supports multiple source types, which means you can pull order files of any source such as email, upload, direct link, or FTP/SFTP connection. In instances where you don't have access to the Shopify interface, but do have access to the FTP, you can still use Fulfill Sync to process tracking files. Compatible With PayPal The app integrates effortlessly with Paypal. It auto matches order numbers and fulfills orders with tracking details available in the fulfillment log. You can then sync tracking info to PayPal. Automatic Scheduling You can set Fulfill Sync to fulfill your orders automatically hourly or daily, whichever time is convenient for you. Compatible With Popular Marketplaces Fulfill Sync easily integrates into your e-commerce store and is compatible with popular marketplaces, Shopify, Ecwid, and BigCommerce. User-Friendly The app is extremely easy to use. With Fulfill Sync, you simply map the fields according to your order file to be fulfilled. While other fulfillment apps experience a lot of downtime, Fulfill Sync has gained a reputation for being more reliable. Communicates With Customers Maintain ongoing communication with your customers, keeping them up to date with order progress. Fulfill Sync sends emails to customers with information about the status of their orders. Affordability Fulfill Sync charges a small fee of less than $0.01 per order fulfillment. The pricing model is uncomplicated - you purchase credits that you can use to process orders. Convenience With the fulfillment log, you can manage and keep track of all your orders and fulfillments. Fulfill Sync Customer Reviews Fulfill Sync is gaining popularity amongst e-commerce professionals, having updated more than 30 million order tracking codes. As for customer support, they are responsive and helpful. Their excellent service has earned them a 4.7-star rating on the Shopify app store. To see if Fulfill Sync is suitable for your shop, visit their website to learn more.