Reputon Customer Reviews App: Social Proof for Shopify Stores
Published June 1, 2023.
Our team tests eCommerce apps and publishes reviews that are unbiased and not influenced by payments we receive from some of the app developers.
There is no better marketing technique than social proof. When customers are deciding whether or not to purchase an item, the first thing they do is judge the state of that product's reviews on Google and different social media platforms. If your products have little to no customer reviews—or if the reviews are bad—you might as well give up hope of selling it.
That's where a service like Customer Reviews Collector by Reputon can come in handy. Read on to learn more.
How Customer Reviews Collector Can Help You
Collect Reviews Automatically
The app will automatically email a review request survey to a customer once they've received an item. If the survey result is positive, then the customer will be redirected to a reviews site of your choice—Google, Yelp, Facebook, and many more! You can even personalize these emails with your logo, text, and discount offers to persuade customers to leave reviews.
Reduce Negative Reviews
If the customer survey is filled out negatively, then instead of directing the customer to a reviews site, they will be redirected straight to a customer feedback form in order to contact you directly so that you can attempt to fix their issue without a negative review bringing your ratings down.
Boost SEO
Having many impressive customer reviews with few negative ones is great for discoverability by Google, which can increase traffic to your store and inevitable sales.
Email Stat Tracking
Reputon's built-in statistics will track the efficiency of your review request emails to help you fine-tune your process to enhance their benefit.
Pricing
All pricing plans are billed once a month in USD:
Free Plan
Offers all the essential features, such as:
- 50 emails/month
- Multiple review links
- Custom email templates
Light Plan
$9.99/month
This plan offers all the features of the free plan, as well as:
- 150 emails/month
- Import from CSV
- More email templates
- Option to skip POS orders
Standard Plan
$24.99/month
This plan offers all the features of the previous plans, as well as:
- 500 emails/month
- Email blacklist
- Email triggers for delivered and tagged orders
Advanced Plan
$49.99/month
This plan offers all the features of the previous plans, as well as:
- 1,500 emails/month
- Aftership integration
- VIP customer support
Final Verdict: Should You Use Reputon Customer Reviews Collector?
Developing a solid review profile with good online ratings is essential for the success of your Shopify store, and manually emailing every customer is too time-consuming. An effective automation app like Reputon's Customer Reviews Collector can leverage this amazing strategy without you having to lift a finger.
But don't just take our word for it; hundreds of Shopify sellers have reviewed this app on the Shopify app store and given it an overall rating of 4.8 stars. If you'd like to learn more, visit their website or head directly to their Shopify app store page.