Do I have to pay the return shipping costs if the customer wants to exchange a product?
Asked 4 years ago
Hi all, a customer of mine wants to exchange the product for another color. Who is in charge of the return shipping costs?
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Brody Hall
Adeel Qayum
Shipping costs can really impact your revenue negatively. Find out the best methods to handle return shipping costs when customers decide to exchange products.
Is this how I should be handling returns on Shopify? How can I charge clients for the shipping costs when they ask for product exchange by Shopify?
What's the most professional way to go about paying the shipping cost for a return? Like just send them a PayPal or what?
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