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A customer entered the wrong shipping address, and the order got lost in the mail. What to do?

Should we resend the order? If we resend the order, who should pay for the item, the customer, or us? Who should pay for shipping? If we don’t resend the ord...

How to handle customers’ address errors?

Sometimes customers enter a wrong shipping address and the courier has to return the package because they can’t deliver it. Who should pay for it, us or the cus...

What's the best app to increase conversion in my store?