Confirmation emailPosts and articles about Confirmation emailCommunityA customer entered the wrong shipping address, and the order got lost in the mail. What to do? Should we resend the order? If we resend the order, who should pay for the item, the customer, or us? Who should pay for shipping? If we don’t resend the ord...CommunityWho should pay for shipping when customers enter the wrong address?We just had a few cases where customers entered wrong shipping addresses and parcels were lost or returned and we had to re-ship it. Who do you think has to pay...CommunityHow to handle customers’ address errors?Sometimes customers enter a wrong shipping address and the courier has to return the package because they can’t deliver it. Who should pay for it, us or the cus...CommunityHow fast do you ship your customers’ orders?We try to ship our orders as fast as possible. Our warehouse prints labels and ships orders within an hour after the order is placed (during working hours). Do ...CommunityHow do I change the email address in my order confirmation email?When previewing my email for order confirmations, I noticed that the email address included in the email, for customers to contact me, is for my personal email ...
